Costco
reviews and complaints

I arrived to Costco to open a membership. I waited in line to be attended. There were three employees attending one customer, then two employees attending another customer, and two employees on the computer. Not once did anyone tell me they would be with me or anything. About 10 minutes passed. Another lady walked up to return merchandise and one of the employees went directly to her to help her. Again, not once was acknowledged. The customer service was horrible. I went in ready to open a membership but was pushed away because of the lack of customer service from the employees. Definitely won't be coming back.

05 August 2017 I was in the Costco North Lakes Brisbane Australia, when I was ready to make the payment I showed the joint account card to the cashier I don't know he is racist or something he rejected my joint account card with a very negative attitude. According to the policy I have fully right to make the payment. This experience is totally unacceptable. He is totally a liability to Costco hope never meet such a cashier again. The cashiers name is LUKE and my post ref number is [protected]. BTW, Thanks god the other stuff help me to make this payment.

I went into Costco and ordered and paid for pizza I wanted ready for pickup Friday at 6:30 because I know how busy the store gets and I had company coming over at 7. I arrived and my pizzas were not ready u til almost 7. The employee said my pizzas would be the next ones. Well i counted 13 additional pizzas were given out before I received mine. I did not order anything special. 2 peps and a combo. What's the point of going out of my way to pay and order to give you a heads up if my pizzas weren't going to be ready on time.

The organic chicken parts
Under Costco own brand name
Has lots of fat, after cleaning one packet which took a while I was left with lots of less meat.
The other brand that u had was always clean of fat and nicer meat.
I'm including pictures
The price is the same as it was but the product is lower quality
Costco was always my favorite store from the first day it opened,
But now I have to buy organic chicken
Somewhere else

Today is Friday Aug.4 1623 I'm am currently at the Victorville Costco location to return some furniture. I was advised by Jason the store manager that in the spirit of returns he would no take back the bed frame and head board witch has a stitching issues. He advised me that he would elevate this issue to his V P. Meanwhile I was to take the furniture back home with me otherwise I would forfite any resolution, I told him that was unacceptable and to cancel my membership. I am a long time member of Costco and have never had any issue. Please advise me on the next step. Meanwhile my daughter is without a bed.

The Costco telephone on-line order customer service is the worst I have ever experienced. I received a damaged mattress from Costco-online, ( a hole in it and stained). I tried to return it online with a web form, but it said the next step was to call them. I waited over 1 1/2 hours 0n line, no answer, twice. The next time it gave me a call back number over an hour later I received the call while I was in the dentist's chair, I could not take the call. The next attempt ended in a hang up after two hours.
I there went to their store and was told they could not exchange the mattress, but could only return it, and type good base, and buy a new one from their store. Inotherwords they would not replace the damaged mattress. And, I had to return the identical mattress foundation base, and get a new one. My trailers would only haul one item at a time, so 3 trips to costco and it was returnd and I had a new one. fortunately my grandson could help me, with their hauling and moving of their mattress and foundation.
I also returners a dryer, I was told I had a gas line for the dryer, I did not, and ordered an electric one. They service came to pickup the old dryer, one week after I had returned it, and was to deliver the new one. The new one was on a truck, that was later. Now the dryer is at their local distribution point, arrived one day late, and they claim they cannot deliver it until the 15th, actually the 11th, but I will be gone, so now the 15th.

This is the worst online, and local for that matter, service I have ever received from any, company. As Farmers Insurance says, I have seen a few problems in my 77 years...

Randy, Bend OR

Good afternoon, I went to Costco this morning because I needed to pick up some pictures at the photo center, and I did with no problem . Then I wanted to. Add money to my Costco cash card and the lines were too long and I find have any groceries, so I wanted to find out at the customer service desk and ask, where other than the register I can just add money to the Costco card so I headed to customer service to ask and the worker told me to go back towards the main register and go to the managers desk so I was heading towards the managers desk when the receipt checkout employee tells me I had to exit to enter all over again, but it was the tone he say it to me and I explained to him that I was just asking the employee at customer service where can I go to do one simple transaction in adding money to my Costco card but he didn't care in what I was saying, he just wanted me to exit and walk back in and I wasn't having it because I never left the store and just wanted to come in through the exit, I was still way inside trying to get some help. The thing is that I should get stressed for no reason because I wasn't doing anything wrong. He got me in a stressed mood and feeling sick. I don't need to go to a place to spend my money and come out feeling like that. I was polite but livid for his tone and reaction. If you work with the public there should be a proper way of telling the rules to the right people not following the rules. But I felt I wasn't breakin any. I hope I was able to explain myself.
8/4/2017
[protected]

I'm totally disappointed in the services that yall let this employee aquire in such respected facility. On several occasions I have visited this store and treated with the poorest customer service if you want evidence just go back and run the camera footage. I'm a faithful customer but if this prolong I will be discontinuing my membership because I will not tolerate this behavior every time I visit the the employee OP#:63 Sarah Lord returnsaid my money and card by sliding them across the counter instead of returning them how they were giving to her. My membership # is
[protected].

I watched a toddler eat out of the strawberry container, told an employee and showed her. She said oh, grabbed the strawberries and then put them back when she thought I left. At checkout, the cashier let someone go in front of me with no explaination. I asked what was going on and they ignored me. No apology, nothing. Leaving the store, they asked to look inside of my purse. I'm shocked, I've never been treated this was and never want to go back.

I am Chinese American and I got my Costco membership card since 2012 . I was shopping in Costco twice per week and spent 100-300 dollars each time. But since start membership card check at front door and I got unfair treatment. The workers at Costco choose people to check membership and they never missed me cos I am Looking like Chinese and they don't check white peoples. The only time they didn't stop me cos I with my husband cos he is white. It was happened to me yesterday again and the worker even stopped me go inside. I was very angry and think about closing my Costco membership and I didn't want to go to shopping yesterday. I am think about spent less money or not at all at Costco start now. I am sure lots Asia people have same unfair treatment just like me. I wish in future have another Asia wholesale shopping center just like Costco so can treat Asia equally.

We are 1/2 way through a case of this "replacement" soy milk. The rest is going in the trash because we, my wife and both of my grandkids, do not like it at all.
We have been drinking your former kirkland vanilla soy for years, have always thought it the best taste as well as having a fair price.
We are shopping around for other soy milks but so far, nothing compares with the last, older soy milk from kirkland.
We did have a conversation with another Costco customer today at the soy milk aisle. She felt exactly the same way we do and was wishing you would bring back the old stuff too!

Please?
Sincerely,
Robert and Shirley Demmon
[protected]

This is the most unprofessional bunch of so called pharmacists working in the Markham and 14th location in Ontario. Everybody gives the run around and do not seem interested in helping out in any way. I am on regular medication that i pick up on a monthly basis and every time I go I have to either wait or they do not send the refills to my doctor in a timely manner which causes so much inconvenience and time. If I wasn't on regular medication that is so costly I would never use the Costco pharmacy.

Hello,

I have a complain, we are really fustrated and it is 11:15 at night and we are unable to sleep. We arrived at the hotel at 3:30 PM, upon arriving the receptionist made us sign the paperwork and took a the credit, I asked him to make sure that the room we got is what we purchased, if it is oceanview and 2 bed because we paid extra for the view and we requested 2 bed because we have a boy. We ended up spending an hour and 10 minutes at the reception while we are exhausted in the heat arguing with very rude staff ( Isay and Yara). They kept giving us rooms at the end of the hotel and refusing to give us the room we asked for. We ended up in a room at the end of the hotel no ocean view and facing the restaurant of the neighboring hotel, with live band all night, while I'm writing you the email the band is still going. We can not sleep and it is a vacation, we are very disappointed with Costco deals and Hilton. Again, our boy is having a anxiety because how loud is the band and how he is disappointed with the ocean view. We need a solution for this problem immediately please.

Thank you,

Isaac Gendel

Visited my local Costco 7-31-17 Ft.Myers Fl 41 and Cypress lake. Upon our arrival my wife witnessed one of your employees ask an elderly man to get off the motorized cart he was using because it was raining. After we completed our shopping and were leaving i was approached by another employee who wanted the electric cart i was using saying for future reference costco does not allow those carts out in the rain, i am an amputee. My complaint to you is are the carts for use or not. As an amputee and an executive member how do i get what i purchase in your store to my vehicle if it starts to rain, being Florida it rains almost everyday this time of year. Please have someone contact me about this issue asap. Mark Glynn [protected].

I visited your store on 83rd and Bell rd in Glendale, Arizona this evening. My mother and two 10 month old babies went to purchase new carseats and other goods that were needed. When at check out the lady (not sure if a manager or not) told us that I cannot buy anything because my name isn't on the membership even though it was my mothers card and she was with me. She explained that I was only able to pay with cash, however.. the ATM inside the store was broken. The only suggestion she made to fix the problem was, "how about your mom buys it and you just pay her back." (Very nice managerial problem solution) Your company lost out on hundreds of dollars in sales this evening and because of this incident that could of easily been avoided, my family is canceling our membership and I am advising everyone I know to do the same. Very very disappointed in the companies customer service and because of it we are discontinuing all future business.

I would like to respectfully submit a complaint about the Night Owl Security system.

As a long-time Costco customer, I have come to trust and respect the Costco brand.

Usually, if it if from Costco, then I feel the product is of good value and workmanship.

Not so with the Night Owl security system.

The hardware "seems" fine, but it is hard to verify because the software is so buggy.

We are business owners and are using the security DVR and Camera system for our business.

Unfortunately, the software has many issues that make the system unusable. There are literally too many to list, but the main problems are with connectivity and being able to remotely view the live camera and play back recorded video.

I am sharing this with you because I value the Costco brand and would like to continue to trust products you sell.

But with the Night Owl security system, we feel your product selection group has dropped the ball.

Please feel free to contact me if you have any questions or would like more details about our experience.

Kind regards,
[removed]
Member # [removed]
[removed]

So I'm in Costco walking around looking around. I make my way over to the pharmacy. a guy with a beard looked like he was jus browsing the store as well. I make a contact with him but don't say nothing. well I noticed he was following me around far behind at first and then he starts blatantly following me everywhere in the store! I didn't do nothing wrong I was in my work clothes so I clearly I have the name of the company that I work for all over me like I would really steal something in my work clothes, well after about 20 minutes of him following literally 5 feet behind me and stopping every time I stop and on his phone I asked him if I wasn't supposed to do something like if I wasnt supposed to walk out of the pharmacy without paying for some stuff I grabed and he looked at me and said I don't know what you're talking about! So I Walked around the entire store just to see and he was literally 5 feet behind me the entire time it made me super uncomfortable. Couple people said stuff to him and was laughing like oh he's just walking around and every time I try to say no he's is follow me for some reason you know why they would act like They didn't hear me! When I would ask employee they would say I don't know what you're talking about Snd them avoid me I was the plague! I'm sorry but I have an executive membership and it just really made me super uncomfortable and it aggravates Me that they stereotype people like that! I spent $126.68 and would've spent a lot more if this guycwas not following me around staring at me every five seconds making me super uncomfortable. Oh yeah and by the way I cought him taking a few pictures of me too! I just want to say this is ridiculous and if I wanted to get stereotype and followed around I would've just went to Walmart. I mean I understand you have a job to do but Jesus Christ atleast try to hide it! I Promise if this happens again I will turn around and make a scene in the store and embarrassed the person because it's ridiculous and how do you think that makes a person feel! THIS IS CRAZY THAT THIS IS ALLOWED! I would also understand if He caught me like trying to stick something in my pocket but there was no movement towards that no signs or vibes that I was gonna steal anything! This policy should be changed! I'm sorry if I wanted to steal something I would go somewhere that I don't have to pay $130 a year to steal!

On May 31, 2017 I had my wallet stolen and inside had a Costco cash card with $400 on it so I called Costco when the incident happened and I spoke with the manager Gordon. I told him what happened, gave him all the info need to transfer the money on the original cash card to another cash card. At the end of the phone call Gordon reassured me that the money was transferred and everything was good I could go pick up the new cash card. We picked up the cash card. Then we went to Costco on June 14, 2017 at the cashier we tried using the cash card and it wouldn't work it was saying there was insufficient funds. So I went to customer service and asked to see what was wrong with the cash card. They couldn't figure out what was wrong they called Gordon down to see . He then showed me that the money was on the card but he couldn't tell me why it wasn't going thru when trying to pay.. I was at Costco for couple hours waiting for Gordon to fix the problem. Finally he tells me he was to call corporate to find out what's going on since he didn't know. I was in contact with Gordon every week trying to get this handled then on June 22 Gordon told me that the money had been taken out of the cash card ... meaning he didn't transfer the money so the guy who stole my wallet went to Costco and used the card! Gordon then told me to make another police report so Costco could give the identification of the guy to the police. On June 26, 2017 I went down to Costco met with the police officer as well as Gordon. I explained from the very beginning what happened and Gordon admitted that it was his fault that the cash card money wasn't transferred properly. So the police officer and Gordon stepped to the side to talk about the identification and whatever other info was needed. Gordon said he would call me later. Then on June 28 Gordon called me he told me I had to get him subpoenaed by the police (i was out of town) I called the police they said only the lawyers can subpoenaed him . I called Gordon back and told him what the police told me he said he would call me back and let me know what needs to happen. So I was waiting for Gordon's call back on an update... I called Gordon to july 11 there was no answer so I left a message asking on the update. On July 12 Gordon called back left a message saying that it's more legal then he thought and corporate said I have to hire a lawyer.
This has turned into such a huge deal. All I want is a refund on the money and I keep getting the runarounds. Once my wallet was stolen I called Costco right away to get this handled. Gordon didn't transfer the money properly so Costco needs to give me a refund, this has been going on for a month now.