Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Costco. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
A
10:34 pm EST

Costco delivery service

Ordered TV for son 11/17/18. Purchased white glove delivery. TV delivered 11/30/18 with cracked screen. Called customer service to reorder the delivery. Called customer service on 12/05/18 because there was no delivery date set. The order had to be edited due to rep inputting incorrect info. 12/07/18 CEVA called to schedule delivery for 12/13/18. On 12/13/18 @1300hrs CEVA calls to reschedule delivery to 12/15/18 between 1300-1800hrs due to late arrival of shipment. 12/15/18 1805hrs no TV. No phone call no text.
I called Costco customer service who informed me the only thing they could do was credit me the delivery charges and told me to call back on Monday. 12/17/18 I called Costco customer service who contacted CEVA while I waited on hold, yet again, to reschedule delivery. Delivery was rescheduled to 12/19/18 between 1300-1800hrs. I received a text on 12/18/18 @0453hrs confirming delivery appointment.
12/19/18 @1638hrs I receive a call from the CEVA driver that he is running behind schedule. He stated that he would be here after 1800hrs and he would call me 20 minutes prior to reaching my home. I called driver @1913hrs. No answer. I called again @1930hrs. I left a message. I called yet again @1945hrs. The driver answers and states that he still has a lot of deliveries to make and there is traffic but he will be to my home around 2030hrs, unless I wanted to reschedule.
It is now 2015hrs. I am beyond annoyed at this whole situation. This delivery company is totally inept and has some serious issues with time management and customer service.
I received no phone call, no text, no email to let me know I wouldn't be receiving the tv on 12/15/18. No apology for having me wait pretty much all day for a delivery that never arrived. Let alone an explanation.
I ordered the tv 11/17/18 as a gift for my son who joined the Army in October. He graduated boot camp today and I wanted to have the tv here at the when he gets home Friday, 12/21/18. I didn't realize that this would turn into such a frustrating event. You, Costco Corporation should seriously consider terminating partnership with this delivery service. They make Costco look bad. I never would have that I would have received such poor service, in any form, from Costco, as I'd never had in the 14 years I've been a member.
It is now going on 2030hrs. Guess what, no tv.
I am truly done. I will be requesting a refund in the morning. And I seriously doubt I will ever order a product from Costco again.

Thank you,
Angela Anguiano
[protected]
[protected]@gmail.com

Read full review of Costco
Hide full review
ComplaintsBoard
S
4:11 pm EST

Costco online order for purchase of ge fridge and stove

I placed online order #[protected] on July 23, 2018 for purchase of GE Fridge and Stove. It was my first online order with Costco. Received delivery but both appliances were damaged. I was advised that another delivery will be made in week time. I could not get delivery on the promised day and was told that appliances were loaded to wrong truck. I continued waiting for the delivery, while my house was listed for sale. Could not get delivery even on my closing day, August 31, 2018 in spite of many phone calls. I got delivery intimation after I had moved to new location. I got a notice from the new buyer gent to pay $5000 as I could not provide appliances mentioned in my listing. I managed to negotiate and paid $2000. When I called Costco Canada customer service for compensation of stress and financial loss, they have offered me a $100 cash card, which is completely unfair compensation and did not resolve my concern. my email is [protected]@hotmail.com

Read full review of Costco
Hide full review
ComplaintsBoard
J
12:00 pm EST

Costco tires

I purchased and had Costco Wilmington NC store install 4 tires. When they were finished one of the Costco technicians handed me several pages of paperwork. He did not say anything about potential concerns. The next day I read the paperwork and was surprised to see a note: "stripped stud - right front wheel position". I checked the vehicle and there was a missing lug nut from the front right wheel. I called the store and the tire dept manager could not explain why nothing was said at checkout. He said it was not a safety concern, a lot or people drive around with missing lug nuts. When I asked for my lug nut he said he didn't know why it wasn't given to me but he'd find either one that matched it or something close if I came be the store. Google "missing lug nut" to see what professional mechanics think about a missing lug nut.

Read full review of Costco
Hide full review
ComplaintsBoard
T
11:17 pm EST

Costco discourteous unprofessional employee

I went to Costco in Lakewood, CA on 12/04/2018 and ordered 2 tires. I received a call from the Costco Service center today, 12/05/2018, informing me that my tires had arrived. I informed the very nice employee that I did not get off work until 5:00PM and would arrive before 6:00PM to have my tires put on my car. I arrived at 5:50PM, having been slowed a bit due to rainfall. When I informed the employee at check-in why I was there, she (Jessie) stated that they could not put my new tires on my vehicle because they had a huge workload. I first asked why had I been told over the phone that it was ok to bring my car and why had I not been called if there was a problem. When I inquired about an appointment, Jessie informed me that she was booking appointments for next week. I told Jessie that my tires are bad and I am fearful of an accident, especially with the rain. I then offered to come on the weekend but after considering the matter further, I called Administration who patched me through to someone named Tristan, whom I assume was/is the automotive Department Manager . Tristan was courteous and professional from start to finish and apologized for the error and said that they would service my vehicle today. When I went back inside and approached the counter to check in, Jessie did not greet me nor actually look at me but instead while walking away said, "I need your membership card and receipt." By this time she had become, rude, unprofessional and seriously discourteous. Even after Tristan had stated that they would service my car, Jessie kept saying "like I told you we have lots of cars and your car won't be ready until between 8:30-9:00PM since we have to stay over to do your car." Tristan called me at 8:00PM to let me know my car was ready. I was in the mall next door and he said take your time but of course I immediately went to get my car, arriving in less than 5 minutes from the time Tristan had initiated the call to me.
When I walked in the service department, Jessie did not greet me as a customer but rather leaned over and pushed papers towards me and told me to "go to the shop and they will give me my car." I said thank you and goodnight to which there was no response or acknowledgement. The room was quiet and we were less than 5 feet apart so I'm reasonably certain she heard me . I went to the shop where I was met by Tristan who was very courteous, offering a thank you and goodnight. I have never been treated so rudely by anyone at Costco until today. Had I been rude towards her, maybe I would be more understanding but that was not the case. I was not rude to the Administration employee nor Tristan nor Jessie. I'm sorry she got upset because I would not allow her to put me off and jeopardize my safety by having me ride around on bald tires. Perhaps Jessie needs to be reminded of what it means to provide exceptional "Customer Service."

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
S
S
SilverFox66
, US
Dec 06, 2018 4:11 am EST

If your tires were that bad and you were that fearful of an accident, they why did you let them get in such bad shape and wait so long to begin with... to replace them?

ComplaintsBoard
C
5:40 pm EST

Costco paper white bulbs

I placed a double order of Paper White Bulbs in early October. These were to be forced for an event. They are absolutely no good. Spindly, difficult to emerge, and look horrible, of the 120 bulbs I purchased maybe half have emerged with multiple shoots and very few buds. They have been growing (trying to grow), for more than six weeks. Not worth purchasing.

My member number is [protected]. I would like to request a 50% refund since I have given some away, to my embarrassment.

Carol MartinOki

Read full review of Costco
Hide full review
ComplaintsBoard
R
11:08 am EST

Costco customer service

November 30 2018
I went to the store in Commerce Michigan. Both doors were open and everyone started filing in, I made the mistake because the door was open I went into the door where the counter was to get an exchange I have gone to the counter before, and had the women at the entrance been polite I would have simply gone around to the other side. She was horrible, said you can't come in here this door is broken. I said I just have an exchange, she then said " I don't care you have to go over there I said I didn't realize that, she said if you would have looked there is a sign right there and she points. Making me feel that I did something horrible.
A coworker had purchased a pair of gloves . I am a member however I had to go thru an ordeal for the exchange,
I understand that since I wasn't the one that bought them.
The man at the counter was not very friendly it was first thing in the morning so I have no idea what he was dealing with I will give him that. He gave me a $10.00 and some change cash card. That was okay until I got to the gloves, the exact same gloves were over $2.00 more. I will be returning them I have my receipt, and I will go to a different store to return them.
Because its the Holiday season, Its unbelievable that the price of this item that was purchased not more than a month ago would increase. I should have been allowed to exchange them for no additional cost.
I go to the register hand the man both my membership card and cash card, I did make additional purchases. He hands me both cards back and said " I already put your credit card thru. I said so what am I to do with this card? He said use it the next time you come in. I was putting things in my boxes and another coworker comes up and practically pushes me a side, and starts putting my groceries in my cart. Doesn't say a word, after which I said " thank you" because it was unbelievable to me how someone could be so rude let alone two of them !
I went to the court where t hey serve food and I was going to buy lunch for myself and my husband, a worker gets in line in front of me.. does't say anything, needless to say I walked away.
About 3 weeks ago my friend and were in the store and I let a woman go get something she had forgotten and keep her place in line. She said thank you and replied that this store in particular had changed that not only were the customers unbelievably rude but the workers were as well. I told her that ad not been my experience up to that date. I've since changed my opinion, my husband wants me to cancel my membership. I told him I may try another store before I do that.
It cost nothing to be polite, that is the only thing that in my opinion people can do without cost to themselves, the benefits are great in that it makes both people feel good. From a business perspective you have the gratitude of a returning customer that has had a pleasant experience hasn't been made to feel like a bother.
I don't know
if this will be read I don't know if anyone even cares, but I also believe that if you don't say something to someone you can't complain to others.
Thank you,
C. Lowe
[protected]@sbcglobal.net

Read full review of Costco
Hide full review
ComplaintsBoard
G
10:54 am EST

Costco crazy fresh coffee

A couple a month ago Crazy Fresh Coffee was introduced to your Costcos. This was an amazing whole bean coffee roast for a great price from a local vendor . I saw customers loading up their carts with it . i go back now to replenish my supply and its gone ! Instead i see everything from Pricey starbucks, dunking donuts and some brands that no-one buys! what gives!

We want this back specifically at Illinois Costcos!

Read full review of Costco
Hide full review
ComplaintsBoard
C
7:58 pm EST

Costco returns services

A woman (along with the supervisor) working at the returns services after 3 pm on 11/27/18 constantly questioned me, making me out to be a thief for having a Costco cash card. They bombarded me with questions about where I received the card, despite me already answering them. I rightfully have the card, and there should be no problem with me using it.
I would highly appreciate it if these women are retrained or at the very least, given a heavy talk about what it means to respect the customer and their privacy. They should not be making customers feel beyond uncomfortable like I was.

Read full review of Costco
Hide full review
ComplaintsBoard
L
5:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco product packaging

You use too much plastic in your packaging. I have been a Costco member since 1996 both through my business and as a family. Over those years you have gone to more ridiculous heavy plastic packaging that not only is environmentally destructive, but is also a health and safety hazard. I have cut my hands on the sharp plastic edges of the shrink-type plastic packaging a number of times, each time left me with a wound that required bandaging. I have complained before but was told you have to do this kind of packaging to avoid theft. I can imagine that as an issue for very small items but not for large items like ratchet straps or lithium ion jump starters. Besides, I can't imagine anyone getting out the heavily guarded doors with bulky items.

I hope you will consider becoming more environmentally aware and customer safety conscious with respect to your packaging. In the 22 years I have been your customer I have seen the attitude of the company drift from one of customer conscious and environmentally friendly, to less so on both accounts. I have gone from buying more than $2000 per month for my business as an Executive Member, to less than $400 per month, and I gave up my Exec Membership because I am not as drawn to Costco any more, due to what I see as a move away from awareness and customer consciousness. I hope you will consider switching from high plastic packaging use to something more friendly.

I also am frustrated that I am unable to find men's Jockey briefs in any size but S and M (no pun intended) and occasionally L, but never in XL. It is hard to imagine that most of your male customers are so trim, or that they are all X-L and wipe you out before you can sell tens of dozens of S and M's.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
R
R
R Cappeto
Seattle, US
Nov 27, 2018 11:12 pm EST

Absolutely correct!

ComplaintsBoard
J
4:18 pm EST

Costco customer service - live chat

I was trying to tracking down a dropship order for 6 cases of copy paper from Costco that I haven't received in over a 2 weeks now. During the live chat, the customer service rep told me that I needed to call the manufacturer and find the status of this order. I replied by stating that the order with placed with COSTCO and not the paper manufacturer and the rep proceeded to disconnect without further correspondence. I am rather surprised at this action and it was totally uncalled for.

Read full review of Costco
Hide full review
ComplaintsBoard
L
9:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco tire dept

I had 4 brand new Michelin LTX-Ms2 tires installed on my 2012 Chevy Avalanche Friday Nov.23, 2018. I was told 1 1/2 hrs but it took 3 hrs because I was told " Bigger" tires take longer to balance. I drove directly him (4.6miles). Saturday morning notice Left Rear tire is completely Flat! Called AAA... Technician came to my home... inflates tire & discovered air was escaping from around tire stem Rapidly! Quickly drove Back to Costco & technician had me wait about a half hour then took my truck into first open bay. It took another 1/2 hr to "GLUE" stem. I didn't drive again until 3pm Sun Nov25th... I worked a "16" hr grueling shift in the Emergency Room only to come out of work to yet Another FLAT tire! Called AAA Again! This time was told it was a "SLOW" leak. Drove 31 miles Scared to death the tire would explode BACK to Costco. I arrived approximately 9:15am Nov.26th. There was ONE customer sitting there and ONE vehicle in the bay. I was told by Manager it would be a 2 1/2 hour wait! I asked him WHY my vehicle didn't take presidence since this was my 3rd trip in 4 days? He said " that's what it is". I can NOT sit there again! Very Disappointed with the " MANAGER"! All I wanted was to feel SAFE in my vehicle and Especially while driving my children! I can't find anyone to Help and I feel VERY taken advantage of... I am SO exhausted and I just KNOW when I wake up later I'll have to deal with a constant leaking tire! Who Can Help? Please?

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
F
9:46 am EST

Costco proctor and gamble spend 100, receive $25 gift card to costco

I submitted this almost a month ago and have now received an email saying that my submission was a duplicate and it was not! I called the customer service number they listed on email and the lady I spoke with confirmed they only showed one submission so she was going to resubmit it and see what happens. In the future, I do not recommend that you provide a promotion like this by mail. If you can't give the $25 gift card on the spot with my purchase like other companies such as target do, then I think it is too frustrating to deal with mail in rebates. Normally, I don't fall for this type of gimmick in any other setting, but I trusted Costco and felt I would not get the run-around that most mail-in rebate offers entail...I was wrong.

Read full review of Costco
Hide full review
ComplaintsBoard
J
11:42 am EST

Costco order 728211884

Damaged parts upon receipt. Numerous calls and emails over last 3 days w/o success. No way to email your Ecommerce Resolution Specialist assigned to my case. Every one of his emails I respond to gets me an error message:

Error : Secure mail signature verification problem (Incident [protected])

Also I have been told one can only contact them by email.

OMG!

Read full review of Costco
Hide full review
ComplaintsBoard
M
8:32 pm EST

Costco Purchasing of litter purrfect

I have been using Litter Puurfect near 13 years for my cats and Costco, you are the only provider in the whole of UK.
What negotiations need to be made after all these years?
It sounds ridiculous. You can see from the reviews, that the decisions on your contract dealings are affecting your customers and the pets?
Cats, like people can be very peculiar and feel the need for certain things, and as you can see, in this instance, it is Litter Puurfect.
Bring it back please!

Read full review of Costco
Hide full review
ComplaintsBoard
A
12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco tire service

My father made a purchase of tires for my ford f150 2003 model. We also told them that i have off market rims with a tire size of 285/75 r16. The associate did not even bother to take a look at my current tires and my rims so they special ordered the original stock size. I go for my walk ins and my appointment and i still dont get the tires switched because of the rims despite making the refunded discounted special order to the size to fit the rims. The person i needed to see recommeded by my family on the day i needed to get put on wasnt even there that day either. After being told they cant put the tires the associates still didnt give me any reaasurance of assistance, not even offering to look into ordering rims as a packaged deal. I dont feel like just money is getting wasted but time as well. I'm a student, plus i work. It all could have been prevented if we were listened to the first time and had a look before making the sale. I shouldn't have to take off from my classes and my work time to recieve this treatment. So something better get worked out because this [censored] needs to stop and nobody has time for it.

Read full review of Costco
Hide full review
ComplaintsBoard
A
10:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco Rude, hipaa law-breaking pharmacist

I just moved to the area and went into Costco to have my prescription transferred from the Hillsboro, Oregon Costco, to the Vancouver, Washington Costco. They didn't have the medication in stock, so had to order it. My Hillsboro, Oregon pharmacists had put notes in my chart to order the medication from Aurobino, because the Glenmark company is six-times more expensive ($106.50 vs $665.50). The Hillsboro pharmacist matched the $106.50 on that refill. Since we moved, and I had a migraine, my husband went to the Vancouver, Washington Costco to pick up the prescription for me (which he doesn't usually do) and instead of being $106.50, it was going to be $147.50. He tried to find out why, and Brent, the pharmacist was rude, condescending, loud (so everyone in the area could hear him practically yelling at my husband that that was the cost, they are the cheapest in the area and he didn't care what another Costco pharmacist had done in the past)...etc. My husband walked away without the prescription since it was a different cost than I told him it should be. Later that day, I felt a bit better and went into Costco to see if I could find out what the issue was. I took my last two Hillsboro Costco receipts and prescription documentation in to help with my explanation. When I asked about my prescription, Brent, the pharmacist (who was gone for the day) had put it back on the shelf to sell to other people. Thankfully no one had come in to fill a prescription for that and they were able to pull it as I explained the situation. They said Brent was the only one who could price match the prescription and I'd have to come back the next day. So today (4th trip in for this prescription), I went in, explained the situation to Brent (who lied and said my husband told him he didn't want the prescription; my husband NEVER said that!) Brent was condescending with me, loud, talked over my head, rarely looked me in the eye, diss-compassionate, prideful, and said Costco pharmacist can not over ride the cost or price match...yet the Hillsboro pharmacist had done that for me on the last refill. I went ahead and paid the $147.50, because I need the prescription for migraines, but will not recommend that pharmacy to anyone! There is NO reason a person should be treated that way...even if the pharmacist won't price match, being compassion, giving a respectful explanation, and understanding go a LONG way. Brent was very unprofessional, and he broke HIPPA privacy laws with his loud speaking/yelling so everyone could hear. I would hope Costco will deal with this so no one else has to go through this!
6720 NE 84TH ST, VANCOUVER, WA

Read full review of Costco
Hide full review
ComplaintsBoard
C
5:19 pm EST

Costco costco employee

I was looking into membership at the Costco in North Riverside IL and was speaking to Angie. I asked About how much it cost and she told me right off the reason the membership cost $60 was because of Donald Trump. I did not ask for a political view and also I do my homework before joining any store location. I don't appreciate this as the real reason is the competitive prices and this really is not her place to tell anyone about politics especially when not asked.
I am currently with Sam's Club and maybe I should stay with them.
I hope someone will let her know this is not acceptable and to do her homework before telling potential customers lies.

Read full review of Costco
Hide full review
ComplaintsBoard
H
3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco trail mix

For many years Kirkland trail mix has be a good product at a good price. Lately it's been dissatisfying. I bought one.. it wasn't as good as usual.. bought another recently and its awful. All m&m's and peanuts. Maybe a handful in total of almonds cashews and raisins.. very disappointing. If I wanted peanuts and candy I'd have bought just that. Costco charges a yearly fee leading members to believe they'll get recurring quality.. in this instance that is NOT the case..Costco should not skimp on things to save a buck. As members we pay the fee for deserving quality and standards.

Read full review of Costco
Hide full review
ComplaintsBoard
A
4:33 pm EDT

Costco service

Nov 2, 2018 around 1:00pm N Decatur Warehouse
Our cashier Anissia provided my grandmother and I one of the most worse experience ever at Costco. I'm not sure if it was due to a bad day but it could of been handled a lot better. When told the total amount I asked our cashier if we could do cash and card. Split down the middle. She asked so what do you want. I then repeated can we do half of our bill in cash and the rest in card. She then repeated so what is that. I told her I am not sure because usually when I ask this request other cashier do it. So she gave me a very loud sigh that she was very unhappy about this. My grandma then interjected saying just pay it all on the card. I told her no and decided to offer the lady a solution and told her I will check the difference on my phone, I then told her can we do $55 in cash the rest in card. And put my phone away. She then replied not very nicely so what is that on credit I told her I'm not sure would you not be able to just deduct the cash from the total and charge the rest on card. She then sighed again. And I decided to go back to my phone and look up the total when she interjected and figured the total of herself. Later when handling my cash she tells me she would've had to take out her phone to get the difference for me, no apology for her behavior. Which rubbed me the wrong way.Maybe she was having a bad day but the situation could've been handled better. The store was only open for 3hrs when the incident happened so who knows. But she could have responded from the beginning she doesn't have the capability to get the difference for me and I would've been more then willing to help. Instead she responded in a very immature way that could've been avoided.

Read full review of Costco
Hide full review
ComplaintsBoard
S
2:39 pm EDT

Costco cashier

My family and myself went to Costco in Mayfied Heights, and the cashier, which looked new, gave my family a hard time about our payment method. We have been executive members of Costco for over 6 years, and have never had a cashier talked to us the way this Costco employee did. Her OP# 813 and name was Anita M. The date is 11/02/2018. The time this incident happened was at 3:30 p.m. We have always used one member card to pay for our products. And the cashier gave us an hassle about paying with a different debit card. Please teach your employees how to interact with their customers. I will go out my way to visit Avon Costco from now on. I know I will get the respect I deserve as a customer.

Read full review of Costco
Hide full review

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costco customer service

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.