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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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K
10:12 pm EDT

Costco bad service pharmacy for the flu shot

on the September, 8 2017. I rush my life try to reach the pharmacy at 2201 Senter Rd, San Jose, CA 95112 - Costco Wholesale. I came ahead of 40 min before this pharmacy close at 7:00 PM. after wait on line 15 min, some nurse told me to come to other window to register for the flu shot. At this window, the guy told me that it need 20 min for the process; I look at my watch and it still has more than 20 min. But he said that has not enough time to process, just do not work come back next day. This guy is lazy and just want to go home. I don't know who is the manager that hire this guy, so stupid.

Waste my file for a LAZY DOCTOR/TECHNICIAN?
Day HAPPEN: 09-08-2017
2201 Senter Rd, San Jose, CA 95112 Pharmacy
Shift : from - around 6:30
FLU SHOT WINDOW REGISTRATION.
A guy
Race : Maybe Indian

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5:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco customer service

I have now spent over a month trying to return broken furniture. I have spent at least 12hrs on hold waiting for phones to be picked up, I have sent a half of dozen emails, and all the while I am told I have to just hold tight. I spent around $3K and just want help. I am on hold again and still told to just wait. This unacceptable:
Costco.com Order #[protected] [Incident: [protected]]

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I didn't realize this wasn't for costco and want my complaint and my account deleted immediately.

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4:14 pm EDT

Costco customer service

Hello there,
We went to Costco located at 65 kirkam DR, Markham Ont L3S OA9 to return online order. Big line up @ 11:am most of the customers look upset our turn came after 25 min or so. One of the Costco employee at customer service "comment on us look at her face." She Started laughing with other customer she wasn't helping us with our order infact she was helping other customer. So our question is what kind of Customer Service ? making fun of Customer that what is Costco about we thought is about Customer satisfaction we go to shop at Costco and we did not accept such uncivilized behaviour such issues need to be address and fixed.Thanks.

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yann ni
Scarborough (Toronto), CA
Sep 09, 2017 5:31 pm EDT
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We should hire a lawyer to sue Costco for humiliating us such employee need to apologise to us. Thanks.

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3:07 pm EDT
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Costco kirkland chicken grilled chicken breast slices

The last two times I purchased this product I noticed that there was a bad taste. I shop at the Costco located in Canyon Country, California.

I also have an issue with the rotisserie chicken. It isn't cooked long enough. The skin needs to be dark. This signifies that the chicken is fully cooked.

Finally, please consider an opening time of 9:00 am. Costco is kind of like a grocery store. A 10:00 open time is just too late.

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9:05 pm EDT

Costco tassos kalamata olives (pitted extra jumbo)

91-1374 Halili St
Ewa Beach, HI 96706

9/5/2017

To whom it may concern:

My name is Ausra Pyszczymuka, I have an executive membership at Costco #[protected]. We spend an average of $800 every month at Costco and really enjoy the benefits and quality of service as well as products Costco has to offer. However, recently we purchased Tassos Kalamata Olives at Kapolei Cotsco (Hawaii), that claim to be pitted, according to the jar, but on 9/4/2017 I made a salad with these olives and broke my tooth by biting on one of them, because it had a piece of a pit in it! What made it worse, it is one of my front teeth. This was my lunch right before I had to go to work, it happened around 2:00pm. My husband, who was with me at the time, has witnessed it too. I immediately called my dentist and left a message asking for an emergency appointment. He was able to see me this morning (9/5/2017) at 9:45am. According to my dentist, I will most likely need a bridge or an implant. Since the appointment was just this morning, the dentist is yet to present my case to an oral surgeon for evaluation and then decide what the best course of action will be. He will also be able to tell me the price of dental work once the plan of treatment is determined. However, he warned me that it will be costly, as implants and bridges are very expensive.
Thus, I am very disappointed, because this not only caused me a great deal of discomfort, especially at work, but also will cost me a lot of time and money and it was completely unnecessary if only the olive company as well as Costco did a better quality check of this product.
To resolve the problem, I would appreciate if my dental work was covered by the company or vendor who caused the injury in the first place.
I look forward to your written reply and resolution to my problem. I kindly ask to respond within 14 days of the receipt of this letter or by 9/19/2017. I hope it will not get to this, but if I do not hear from you, I will seek further legal action. Please respond to ausra.[protected]@gmail.com.

I appreciate your attention to this matter,
Ausra Pyszczymuka

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1:58 pm EDT

Costco couldn't redeem my citi rewards certificate for the second time in a row. employee was rude

I don't normally shop at this Costco( the one located near UTSA in San Antonio, TX) but it happened that I was near and decided to go shop there. Josie on the cash register almost yelled at me because I told her I can redeem my certificate without having an actual check. She insisted I couldn't and got aggressive and yelled to get a supervisor then he told her I actually could then she scanned the certificate and assured me it went through and when the receipt printed it didn't deduct the amount. I'm extremely upset and have been waiting in line at the membership for about 25 minutes. Customer service sucks doesn't feel like any Costco that I've been to. People here are short handed and they have an attitude I will never return to this branch.

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1:52 pm EDT

Costco tire department lost my car keys

My car was having the tires balanced and rotated at Wharton Costco Friday Aug 25th, 2017.
when I picked up the car at about 5:00 PM, they told me the car key is lost.
Costco did offer a free taxi ride home after an hour of waiting; causing me to miss my dinner date by 45 minutes.
The tire center manager said when I obtain an estimate from Acura dealer for replacing the keys and associated locks, Costco will pay for it.
I obtained a detailed estimate from Acura of Denville for replacement of keys, cylinders and labor and presented it to store manager. The Acura parts representative's phone number is printed on estimate if Costco should have an questions on the charges.
when I presented the estimates to the store manager for payment, he said the work must be done first prior to payment.
I would like to know what's Costco policy?
What happens if my car is stolen or traded?

my contact information:

Jim Eng
[protected]
[protected]@gmail.com

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12:40 pm EDT
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Costco store improvement suggestion

I'm a software architect and am sitting in your store working on my computer while a flat is being fixed on my car by your technicians. And I love the service. But the battery on my computer is low and I need to plug in and this store [protected] S, South Jordan, UT 84095) has covered all electrical outlet boxes on the wall next to the food court. Furthermore, the only plug available where the ATM is plugged in has a cover inserted. I could remove it but I'm honoring your apparent intent on preventing us from plugging our devices in.

May I suggest that you rethink this policy and provide electrical outlets for professionals that shop at your store. I'm willing to bet that the amount of goods we purchase far outweighs any inconvenience of adding the plugs and the cost of the electricity.

Thank you.

Mark

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10:21 am EDT
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Costco hp 17t laptop - intel core i7 item #1168981

Reference: Member #[protected]

I placed an order on 8/31/2017 of the HP model referenced above (949.99 less 200.00 coupon); order #[protected]
Received confirming email on 8/31/2017;
Received decline and cancellation email on 9/01/2017;
Reentered order on 9/01/2017; order [protected]
Received confirming email on 9/01/2017;
Received decline and cancellation email on 9/02/2017;
Called bank - both transactions approved;
Called customer service on 9/03/2017;
After one hour and 20 mins on phone between wait and conversation, the representative could not answer why the order was cancelled. Therefore, the representative placed the order manually and assured me order placed and authorization received.; order #[protected]
Received confirming email on 9/04/2017 early morning;
Received decline and cancellation email on 9/04/2017 after 6 pm;
Called 9/05/2017 and on the phone for one hr and 2 mins, was told by the representative that she could not place the order but that I should reenter the order online. Reason that I used a different email address than I had in the past and that the coupon would be honored after I placed the order and called them back. Instead of calming a frustrated customer by offering to place the order and rush the shipment, I am turned away.
**I am so unhappy with the situation I was placed in after years of being a customer of Costco's that I am forced to cease shopping online and in warehouses.

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6:00 pm EDT

Costco seafood counter

The form I was working on looks like it was submit before I was finished. If you did not receive a previous form, please let me know.

The portion of the e-mail I did not finish was as a business person understanding not having more employees at the seafood counter, since I assume it is higher margin.

Lucky that there is a Wegmans not far from Costco.

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5:35 pm EDT
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Costco kirkland ground beef patties 1/4 lb 10 lb box

Ground beef patties item #ART./22724 I have been purchasing this product for a long time but this last box I bought we found 2 patties with hair in them. They were slightly defrosted and when I took them out of the bag I found hair in 2 patties. None the less I threw the box in the trash and have since stopped buying this product and am skeptical about purchasing any frozen meat products from Costco. this is my first time ever complaining to a company but a store as big as Costco should have better inspections of their products. Thank you for listening.
sincerely,
Teresa Hayes
[protected]@gmail.com
If you have any questions please feel free to call
[protected]

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4:51 pm EDT

Costco tire services

To Whom it may concern,

The Eureka CA tire center has installed new tires on my vehicle, however, they did not correctly torch the tires. After hearing a noise, the tire was examined and discovered that ALL four tires have loose wheels. The tires were not torched correctly causing them to be 'walking tires'. When this happens the tire rubs back and forth and grinds metal and can crack your aluminum wheel. This is extremely dangerous and should never be allowed to leave a shop without being properly installed. Please contact me ASAP as we have no means of transportation due to Costco Tire Centers lack of detail to the job at hand. This is an extremely large problem that need attention immediately.

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3:59 pm EDT

Costco tire center nampa idaho

I brought my car in on August 15th due to a warranty issue with a tire. I was told that it would take about 3 days to get the new tire. After7 days and no communication I called and spoke to someone in the tire center. I was told that he was going to look into it and call me back. No one called me back. Two days later at approximately 830am I spoke to the manager of the tire department and was told "I'll see what I can find out and call you back". At 4pm I called and was informed that the he went home early. I spoke with Tyler and he said he would look. He actually called me back and said UPS delivered the tire but they couldn't find it. He said he could get one from Reno and it would take 3 days. Today September 1 after not hearing anything since the 24 I called again. I was told my tire arrived on the 29th and a message was left on my phone. Not only was no message left but there isn't even a missed call from Costco. Then I was told it was going to be sometime next week before they could put one tire on. So it will be over 3 weeks and horrible customer service to get one warranty tire put on my car. That is completely unacceptable. I'm considering canceling my Costco membership immediately.

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2:11 pm EDT

Costco Unethical behavior

Good afternoon,

My name is Samuel Carter and as I was leaving your Simi Valley location I was approached by one of your loss prevention officers who demanded my significant other show him the contents of her bag as we were leaving the store. All we purchased was soap, a lamp, and a few office supplies. This is completely unacceptable and I will not stand for this offense. I have a strong sense that we were approached due to the color of our skin. I was enraged as this was happening and did not get a chance to note the name of the loss prevention officer. This occured between the hours of 2:00PM and 3:00pm on August 30th. I will be writing to my congressman and I demand a response from your corporate office.

Best regards,
Samuel Carter

P.S.
My email address is: [protected]@gmail.com and my cell phone number is [protected]

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10:14 am EDT

Costco Quinoa prepared at Costco facility

Quinoa Salad

Pack date: 08/28/17 11:03:13 AM
Sell by: 08/31/17
# 42825 $4.99 a lb.

On 08/28/17 I bought the quinoa salad at Lakewood Costco #1050 Lakewood, CA. Had some that night noticed a crunching sound, thought it was uncooked quinoa. The following day I noticed three separate instances, same serving, of a crunching sound. I spit it out and looked at it, but couldn't find anything because it was too grainy and with the mixture of colors it was difficult to seperate. Morning of 08/31/17, had a small serving of quinoa and the same crunching sound. I spit it out and was slightly bleeding from my cheek and molars ached. I thoroughly inspected it and saw a small grain of glass. This a little smaller than the size of sesame seed, no wonder I couldn't see it before and because it was transparent it blended well with the salad. I'm calling Customer service to make sure they make other purchasers aware.

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5:03 pm EDT
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Costco food court employee

My family and I are long time customers and we went to the food court at costco lake elsinore on saturday august 26th and we were treated with so much disrespect and attitude it was simply unacceptable. I understand they were completely busy that day but the girl at the service window named rebecca was so rude and disrespectful. First off she had attitude as soon as we walked up to the window, no hi or hello how can I help you, just "what do you want." then she clapped her hands and rolled her eyes at me. We proceeded to order and there were quite a few of us and she acted like we were taking too long and an inconvenience for her. I know costco is about member service and so are their employees, well most of them at least. Rebecca was definitely anything other then about member service and if I were her employer I would think twice about employing her. I did call the assistant warehouse manager shauna and explained the situation and she offered me an apology and a pizza. Which I declined because a free pizza will not make up for the disrespect and attitude me and my family were shown. Thank you for your time. I do frequent this establishment and would hate for myself or anyone else to ever be treated this way again by rebecca in the food court.

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4:52 pm EDT

Costco employees

At the Orland Park, Illinois location, Store Number 647, I was treated extremely rude by the checkout employee and customer service male employee. The employee was Kat S who basically threw my products after telling me I wasn't able to use my authorized card here. She has been rude to me several times here while shopping and I do not appreciate her attitude. Someone needs to address her issue.

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1:23 pm EDT
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Costco tire center

I would like to be reimbursed for the repair I had to do on my car as well as the cost for 2 tires and here is why.
I had my tires replace end of July 1 week later my car locked up as though I pulled my emergency brake. The mechanic said the pieces from screw flew into my e brake cause it to lock. Now thank God I was going 10 miles an hour and not 65. That costed me 163 dollars to repair. Now the other tire is doing the same thing. They over torqued it so it shredded the inside screw. Because it did this I lost 1, 000 miles on both back tires. I'm extremely upset about this because it's not cheap for new tires or mechanics. Plus if I was going fast like down, the parkway I could have been injured or even hurt someone else. I went to the hazlet, nj store. I had called the one gentlemen was nice and said to come in but then I called a few days later and the younger guy was kinda rude because I explained the mechanics said it was Costco fault. I just lost my pop and I had had the time to go, in there do, it writing you in, hopes you can help.
Thank you
Natasha giske [protected]

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Stolen Truck
, US
Sep 25, 2017 7:40 pm EDT

I met a family that dropped off their truck for tires. Walked around the store, went out to see if his truck was ready and it was gone. Costco says they are not responsible for the truck being stolen. They had the keys! Costco says PUBLIC PARKING LOT! Interesting that COSTCO is never responsible for their actions!

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11:50 am EDT

Costco perfume at costco

I bought perfume from Costco store and gift it to my friend. When they opened bottle lid was broken. I askedcostco to refund as the bottle lid is open they said thy need the bottle. But as it was a gift I was not able to get the bottle . I want them to refund the money I have snap shots of the broken lid. I am not able to get the bottle as it was gift and dnt want to bother person to ship it. As it would cost them 30$ or to drive down to costco. As it broken the perfume its unhygienic . Please help me get my refund back or Atlst ship me a new bottle. Its Prada candy perfume

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9:25 am EDT

Costco costco directv

Name: Ashok Gupta cell: [protected]
Contract: 7826409. signed on 07/29/2017 at Costco
Direct Tv installed on 08/05 /17. AT& T came to install Internet on 08/11 .They could not install the service they promised which is 50 mps. At & T returned without installing. Since then I am trying to cancel my account. I call [protected]. They said they can not do anything. Then I call corporate office of Direct TV they said I have to pay 480 dollars to cancel my account.
Then I sent email to [protected]@directv.com on 08/19. They acknowledge my email but no answer after that. I also got email from Direct TV acknowledging my email but no action. This is what I wrote :
I would like to cancel my contract because I feel cheated and misrepresented by Costco Rep

Problem and issues: I am having with this Direct TV and AT&T contract via COSTCO.

I have signed two year contract with with assurance that my At&T speed will be 50mps.

Direct tv was installed on 08/05

I was promised by costco sales rep that AT&T will be also installed at the same day in the afternoon.

No body showed up that day,

AT & T came on 08/11. Spend two hours but they could only bring the speed up to 24 MPS.
Tecnician said that one of the cable is not getting connection.

HE called other outer professional from AT&T( Carlos Trejos)
Both of them could not bring the speed they promised.

I am paying double at the point. I am paying comcast and directtv and I don't even have AT&T service.

I THOUGHT IT IS FEDERAL LAW IF CUSTOMER IS NOT SATISFIED THEY SHOULD BE ABLE TO GET OUT OF CONTRACT WITHOUT PAYING 480 DOLLARS.

I have lost total faith in AT&T and I can not work from home with the speed 24mps.

For all above reasons I would like to get out of contract.

I paid 80 dollars for DirectTV installation. Paying Comcast and Directv at the same time.

Why TV is installed first? Internet should be installed first.

I would like to cancel by contract ASAP and want all my money refunded.

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Update by Pratibha Gupta
Aug 30, 2017 9:30 am EDT

costco member # [protected]
member phone: [protected]
email: pratibha.gupta2008@gmail.com

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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