Costco
reviews and complaints

Here's an awesome experience that happened last night. I went to Costco and got some stuff, realized I forgot something went back. Finally, I filled up with gas there, so I spent a little money with them...I had a call and answered it and they were closed officially 5 minutes, to give you a time reference. What happened next, brace yourself, and I have reported this:
I had an Employee approach my vehicle and SCREAM at me that I had to leave right then, I said okay sorry just got done shopping and had a call. I apologized repeatedly and was trying to comply. She decided to keep circling my car, so I couldn't leave and verbally accosting me. I was really scared she was going to hurt me physically. Hind sight I wish I had gone ahead and dialed 9-1-1, but I was honestly scared of the woman and couldn't think of anything at the time but getting away from her before she could hurt me. She yelled at me for quite some time and kept me hostage in the Costco parking lot. Apparently this isn't a big deal to corporate. No one has called me back or acknowledged this even happened.
As an added tidbit: This is the same customer service person who screamed at my elderly mom who has a heart condition. My mom was trying to get her card made and was going the right way(following their procedure) to the membership desk. I was with her and walked her in with my card. I had to attend my mom until I knew she was okay. Even after reporting it to the manager, no one ever asked her if she was even alright.
One more Costco Story: A friend of the family, who is now a US Citizen from Germany was mistaken on their video camera in the store, same store, for a person who pulled off a robbery. They had him followed home and tried to arrest him.
**This is the Cool Springs location at 98 Sea Board Lane, Brentwood, TN 37024**
**Store # 386**

@ J Kwok
Costco is most DEFINITELY not a good place to work. I went to an interview there and was told all sorts of glamorous things about how I'd get really good pay with good benefits and good coworkers. I can honestly say I found 1 person there I liked.

Day 1. At least 6 people came up to me and were like, "Oh they got you through the door? Oh I'm sorry... yeah this place sucks to work at."

At first I thought they were just disgruntled... but... they were right. I got awesome recommendations at my other sales jobs and was hoping to go there and make more money doing the same thing. So I get through the door... and they make me a bagger. I'm in college working as a bagger. Ok whatever, I was makeing $10/hour so I didn't complain.

I thought it was understood when I came through the door that I did not want a full time job that I had all sorts of plans and just wanted a part time schedule. I was told that wouldn't be a problem. Then I see the first three weeks on the board... "40 HOURS/week 7a-4p!" I walked over to the manager and spoke to him. He gave me an annoyed look and explained that I can either take the 40 hours or find another job... being the middle of June, fat chance I was going to find another temporary job. So I cancelled most of my plans including a nice vacation.

One day I got pulled aside because I was putting too many items in bags... well no one had explained to me that you were only supposed to use those bags for meat. I apologized and said I'd do that from now on. Things went from bad to worse. My two week probation was up and I started seeing job postings for other depts. up. So I applied for other positions. FINALLY they took me in for a sales position interview. The manager basically told me that usually they like to have someone up front for a few months first (Like bagging people's things is ANYTHING like sales). He then said they like to train them as a cashier as well. I politely told him that I had no interest in becoming a cashier, that's not what I applied for. So over the next few weeks I start seeing people brought in after me promoted ahead of me making more money. All my requests to move to one of the open positions were ignored.
One night at the early part of August I was sorting things into a carriage for a customer. The old hag looked at me and in a thick russian accent said, "What are you doing!? BAG EVERYTHING!" These bags are big enough to carry 1, maybe 2 items tops and she had a cart full of about $400 in stuff. I kindly tried to explain that the bags were only meant for meat and she got mad. The manager came over to see what was going on, gave me a mean look and then told me to bag everything. It took us 20 minutes to get everything into bags. At that point, I needed to go on break. I walked over, got a replacement, and then walked passed the manager going on break and said, "By the way, thanks for backing me up on your own rules!"
I went and sat down. Later that night when I was on my way out the door, the manager came up to me, grabbed my arm and was like, "You're behavior today has been completely unacceptable!"
I jolted my arm free, "Unacceptable? I have been slaving away here, watching one of my last summer vacations get sucked away. When I came through the doors, I was told that I was getting a good job with good pay, good people to work with and plenty of room to move around. Each one of those things I have crossed off my list as being false, and quite frankly, lying about the quality of work, to me, is what's unacceptable. Don't ever touch me again! My two weeks notice will be on your table tomorrow."
On my way to my car, a lady drove up next to me, "Excuse me, what time do you close?"
I politely told her 7pm. At this point, the witch started giving me a hard time, "Oh why do you guys close so early? BJs stays open late, that's not good customer service!"
At this point, I've had my total fill of rude customers and [censored] managers (which is what you can expect when applying for a job here.) So I turned to the lady, "Because we're not BJs! This is Costo, if because is that much better, why don't you f***ing go there?"
She drove off. I looked at the Costco building before I got in my car and decided I wasn't coming back. Since that day I have never and will never set foot in that or any other Costco. They will never get a penny of buisness from me.

Ever stop to think that maybe the reason the employees at Costco treat you without respect is because you are disrespectful to them.

I don't care how many times you shop at Costco, it's a Wholesale CLUB. You have to show your card to get in, and your receipt to get out. Go work retail for a couple of years and then be a [censor] about.

I actually work for Costco and I think Costco is a great place to work at. First off, I want to apologize on Costco's behave. I was a little shock reading your story. Costco employees get pay well and treated well. I do not believe that the door person's action is justify. I am actually a little upset and would like to know that person's name and and location of that Costco. You do, however, need to present your Costco Card in order to enter the building. It is one of the rules and we all need to follow. If that employee doesn't check people's Costco Card, the managment needs to know about it. As far as you flicking him off. We all know that you shouldn't do that, and have your Costco Card ready when entering the building. So the manager has the right to kick you out. I highly recommend that you send a complaint letter to the corporate office about what happened because this kind of behavior is not allow at Costco.

Send your complaint to:
Costco complaint Dept.
999 Lake Drive
Issaquah, WA 98027

Thank you - Jesse

You are [censor]ed. She checked the receipts to make sure SHE scanned everything, because she didn't want to get in trouble if you got to the door with a door audit.

You also sound like you are incredibly rude, "she should appreciate people still shopping at Costco so she could have a job. Customers are the reason you existed." You are the reason every retail employee hates their job.

Agree. Stuart Lee is a FRAUD, beware buyer. I plan to talk to Cost Co since I believe they are an honorable organization and are not aware that this company is fruadulent. I believe that they may rebate some small percentage to point to "completed rebates" but make-up reasons to invalidate all the rest since they know that people are too busy to pursue these amounts. They claim it was not mailed in in 30 days but you are not allowed to send by certified mail to prove it, they say you cancelled when you didn't, they say they sent you the check but did not. They probably have not considered that retired people have both time and patience and a strong civic sense to expose predatory petty small time criminals

Google Stuart lee rebates you'll find their site. They "denied" my rebate claiming I disconnected my blackberry data service (but I never did) I have a strong feeling that they are a fraud. I suggest calling the better business bureau, Costco and your state atty general's fraud division.

Okay, this comment is a little hard is respond... First off, if you are trying to avoid Hispanic employees. I think that's racist. Second, they canceled your membership because it sounded like that is what you wanted, and you got a FULL refund. Costco did exactly what they were suppose to do. Believe me, they wouldn't want you to leave, but if you tell them that you are considering ending the membership, they won't try to keep you. Afterall, they want you to be happy. The two employees were rude for ignoring you and speaking in Spanish and not including you in the conversation. But what you should've done was to speak to the manager that same day that happened. They would've done something about it. Sorry it didn't work out, but you have to look at the whole picture here. Costco has done nothing wrong. It is you who ended the relationship with Costco.

how much costco stock do you hold?
over 10%?

Costco members no that the cards are not transferrable if you are on the membership bring your card if you say you were told twice you probably was stop making it seems as though the person who probably trying to help you seem as though there being rude when most likely there doing there job it is always one spoil brat that blows the smallest situation in to something big learn how to follow directions

That has always been the policy at Costco...they are now just enforcing it more because too many people have taken advantage of them...in regards to using others' membership cards and returning items!

Your Costco membership gives your the privledge of shopping at Costco. The benifit of that is you pay less, sometimes a whole lot less then other stores. It is true that the majority of Costcos' profit is from memberships. If Costco were to allow non-members to shop, then they have no need to offer memberships at all. Just raise the prices and be like everyone else. Larry B Kendall, FL

Costco is a membership outlet. The Member is the one who must write the check. Some cashiers will bend the rules but the policy is very clear you must be a member to shop their. So, you must be a member to write checks.

This has always been costco policy that the member has to make payment. It is in the handbook that is given to every new member. They may bring in 2 people with them, but purchases must be paid by the member. Otherwise people would abuse the policy, which I have witnessed, and bring in family and friends under 1 membership to shop, so they don't have to buy a membership of their own.

And now I say something! (196 days later)

If the policy is members only, I don't see what the problem is. I'll bet if you purchased a membership that they would accept your payment.

This is not a new policy. It just so happened that you got the one cashier that actually follows the rules. cowboy up and pay your own way!

HUH really? i wish i could go to golds gym on my parents card too. but thats not very fair to the other members now is it? if your shopping there that much. drop the fifty bucks. then you have the freedom to go alone and write as many checks as you want! wow what a concept, maybe thats why its there business model!

Policy is policy, you want to shop there then you have rules to follow, just like everyone else. With that said, Costco does not accept your check has nothing to do with your relations with your parents. If your check bounced or fake, Costco has no way to track you down. For example, if someone pays 10, 000 dollars worth or stuff with a check who isn't a member, and the check is no good. Then Costco just lost 10, 000 dollars. Yet, Costco still has to pay its employees and bills. Which means they have to raise price on many things to make up the loss. They are doing this is protect themselves and their members. But if the member's pay bounced, they can block their account until they pay for the last transaction. You, as a non member, cannot pay with check or credit. But they will take debit or cash from you as they are both instant payment that cannot be a scam. I hope this clears things up a bit for you.

I think it's great that you pay for your parents' membership and their expense at Costco. But you still have to follow the rules.

P.S. - Costco makes 6 - 15% on all items they sell, except for tires and food from food court which they do not make any money at all. That 6 - 15% is used to pay bills and such. If they want to stay in business, then it is important for them to make sure everyone is following the policy. Costco is sucessful because of that reason.

I will never set foot in this sad excuse for a grocery store!

Rude employee was disrespected today. By this person.

How can you say Costco employees are not very smart? Do you know them all? Sounds to me like you're ignorant.

Costco employees are not very smart.

Bad experience? More like 5 bad experiences, after the 5th time its for real. They should be treating me with respect when i walk into the store. Costco is NOT the best! Small business make up in 90% of business in america and ther'ye taking business away from the mom and pop stores. Just wait rayy until they disrespect you. I AM NOT SERVEING ANY COSTCO EMPLOYEES AT MY STORE! IF THEY DO COME INTO MY BUSINESS I'M GONNA TREAT THEM WITH DISRECPECT AND &$:)(&(&**#%! Already do anyways! Dont worry! Aint going in there anymore!

coscos is the best.. if you had a BAD EXPERIENCE WITH COSCOS IT MIGHT HAVE BEEN YOUR FAULT.. i say this because we have dealt with them for years and i tell you this they are the best. we moved to grand junction co 12 months ago...no coscos i ask no..no...ohno..now what do i do, , okay safeway .oh no...albertsons...hell no.. city market no gripe they are just a great store..always willing to help you and a great store..please come here.SAVE ME..SAVE ME

Well, I wasn't there so I couldn't see the whole situation. But it sounded like you are over reacting a bit. Yes, they should've approached you and see if you needed help... But at the same time, they probably thought that you were waiting on someone and didn't realize you needed a pickup item. She approached you after overhearing you complaint to your husband. She asked you a simple question. It may be very obvious. But you shouldn't have loose your temper. Your expectation is way too high. I am sorry, but while it is easy to blame on others, sometimes you have to look at yourself first. If you were a little nicer to the lady, everything would've gone much smoother. Or if you waited for a couple minutes, and there are two people standing there doing there, you can ask them for help instead of playing the waiting game and see how long you can hold your temper. You have no idea how diffcult how Costco members can be. In fact, about 80% of them are rude and unreasonable. So not everyday, everyone is at the warehouse is in a good mood. You just have to be the bigger person by being nice and put a smile on your face, I promise you that you will get treated a lot better (even if not on the same day).

Hi there, so I hope you will forever beyond this point and on learn that Costco's "GOOD" employement system is build on giving rights to employee to harrass naive and loyal customers. Read up my experience here: Costco — bad customer server chronical!

Hope you'll feel better.

Best Wishes,

jon

PS: And if you ever came down to San Jose area, I suggest you NEVER go to the Lawrence + Kifer Costco.

my son and me were in heartland today(Nov.8, 2009) to return an item, ah.. i dont want to say more, that old lady name beverley, that ###, she is racist, how did costco let that such human ? she is? in the customer service ? she talk too much, no meaning, that b..., tell her to look at sabrina, the girl with a rose on her hair the other day that i met, she is wonderful, tell that beverly to go home, and that witch that stand beside her, name Nat...something like that, they are ### and witch, come and yell at me, go home and hide under the table

i was at Costco at heartland centre to get a refund on Sept. 10, 2009, around 7:oo pm, i was served by a very very nice girl with a rose on her hair, i looked at her name tag, she is Sabrina,
i rush her around for this and for that, she still smile and reply so nicely to me, she is wonderful, this is the way customer service staff should be, good job and so professional.

One of our goals is to take care of our members and as i understand that's what they were trying to do with that member who was waiting for a long time. However, you should have been approached and it should ahve been explained to you the reason why they were going to take care of that member before they took care of you and im sure you would understand.
Now, she went agaisnt all that Costco stands for when the name tag was throwned at you. A manager should have been called and made aware of what just happened. We apologize for the rudness and disrespect.

Costco warehouse pricing is always the rave. Anyone you talk to will swear by it; the best value for your money (most items, if you're not looking to compare in-store brands). Now, if only their staff, especially those at the check out counters were to offer you the best service for your membership money, it'll be perfect.

Costco sell things in bulk, hence they are either heavy or bulky. Yet they forget that not everyone's pantry or freezer is a short walk from the garage or the driveway. Costco personnel have, time and time again, been unable to provide bags (or boxes) for your purchases. Check out personnel conveniently pile unbagged/unboxed merchandise in carts. Too lazy to find boxes? YES! Compared to regular supermarkets, I find these individuals lacking in courtesy and right out customer service manners one expects from this so called "members only" store.

Carlos, I don't think you've ever worked retail before. Elderly people are the WORST when it comes to being respectful. They think because they are elders they don't have to be respectful to younger people. I worked the door at Costco once and asked an older lady for her membership "Do you have a membership, ma'am?". Her response after stopping and swinging around rudely, with a distinct arrogance in her voice "I'm just looking around to see if I want a membership at Costco or BJ's. I need a membership to just look around?" Thing is, this lady had been through my line before, and dropped the same "Fine, I'll just stop at BJ's [censor]." When I told her that the membership desk might give her a day pass, but that you do need a membership to shop as Costco is a warehouse club. She stormed off muttering that I has "some nerve."

Stop being lazy. If you can't carry something without it being in a box, maybe you shouldn't shop at Costco.

I find that extremely hard to believe.

Perhaps it's your terrible grammar and punctuation... Sounds like you're fairly racist against the Latinos as well.

Sorry to hear that. I wasn't there so I can't comment on this. But if what you said was true about the cashier, then he needs to get pulled to the office and have a chat. Again, I wasn't there, so I don't know. You or your mother might have done something to trigger it? I don't know. But that kind of behavior is still not allow at Costco. I don't know if I believe your story about the door person. I think you were upset about the checkout experience and started to think everyone was trying to push you around or whatever. Please send a complaint to the corporate office, that will be the most effective way to fix problems like this.

I was debating the idea of joining Costco, there is one in my city, but after reading this story, I think I will keep going to the local supermarket. Anyone showing an elderly person disrespect, should be FIRED on the spot. If I was your mother, I would NEVER step foot back in that business again.

I have/had seen most of the complaints written here. and totally agreed with the Asian woman customers. The costco stores have near my place have demonstrated the full racial profiling in treating their customers, especially asian/color customers. Humiliating and insulting like they don't serve to shop in Costco...

Something very uncomfortable to me at the Costco near my area. Even worse, about two ladies who prepared samples for customers sampling were so mean, completely ignored my friend and my questions, but very warmhearted to my friend's husband, who is Caucasian, btw, we are Asians.

I always wait a few minutes before telling a customer that I'm closed. Just pretend not to notice. Honestly stores should have lessons; lights on, no closed sign up and I am standing doing nothing... customer "are you opened?'. However lights off and signs up, and they put their groceries down...

After reading the complaint and the other posts that followed, I have this to say. The cashier should never have called them crazy under any circumstances. Which would be subject to disciplinary action. However, I don't believe that any employee of any Costco would do so without some provocation on the customer's (member's) part. Sounds like some of the altercation was purposely omitted.

Also, it is not the cashier's fault they did not see the sign, which is usually placed at the end of the conveyor belt on the end of the register and in very large Red letters (6 inches +). If they had been standing for 5 minutes, it would have been hard not to notice. As we can see they are in their own world and are inconsiderate of others.

If register 8 had just been opened, they are obligated to take the next person/and or people in line, who also had been previously waiting. It would have been considerate and understanding on the customer's part to admit they had not seen the sign and gone to the back of the line. These cashiers wait on a great number of customers and are entitled to go home to see their families or take a break when scheduled. If the complaintant is employed somewhere, I'm sure they would not appreciate someone showing up 5 min after they closed and were walking out to their car to go home a customer was insistent that they go back inside to wait on them.

P.S. The complainant who had indeed had admittedly and expired membership probably only saved $0.00, Tires and food probably cost more somewhere else, whereas comes the cost of the membership. They did save something though, they saved Costco the time and effort of dealing with a rude and narcissistic member.

Sounds like they had a bad day and I think you had the obligation to report them to the manager on duty. I love my local Costco in Puerto Vallarta and Beaverton OR. The last time I was there they let me slip in 15 min after closing to grab one item. I thought that was really thoughtful and understanding.

don't let 2 cashiers change your mind about Costco. we stand for taking care of our members and i apologize for that bad experince you had. I would advise you to complain about those 2 cashiers because they are definetly not performing up to our standards.

July 2013. Trying to return sunglasses at Costco optical is very difficult.
They intentionally ignore people, haggle and argue about their products. Don't expect an experience anything like the regular return desk. I was refunded... but only after waiting for an hour... dealing with multiple employees and finally asking for documentation of their reasoning.
The whole experience made me feel like they channeled Walmart just for me. They absolutely should not handle returns anywhere near the optical dept.

I just purchased a pair of eyeglasses in February of 2013. When I picked up my glasses and the clerk adjusted the arms she bent the arms so far back and they were a plastic lense. I believe it put stress on the arms and I folded my glasses last night they both fell off. I called and they said that I would have to replace the frame. I agree Costco should make the customer aware of no warrenty. But I also think it is the fault of the clerk whom adjusted my glasses iniatially. The manager was not very much help. Extremely disapointed. Since I am only working part time I have no recourse but to return there to order replacement frames.

Similar situation happened to me. I tried talking to the folks at the eye-wear shop at Costco and they said that they could not do anything for me. The manager said there is no warranty on eye frames. This is the third and last pair of glasses I ever buy from Costco. Bad customer service at the eye-wear section. If they are going to continue to do business like that they should make customers aware that there is no warranty eyeglasses, they are as-is; That is the reason why I am disappointed at Costco, because that information is not disclosed up front.

I was being served terrible by the same supervisor twice at Costco Mountain View. The supervisor, a middle age, Mexican person with black eye brows and black short cut, works at Merchandise Pick Up sector. This afternoon. I purchased two digital cameras, and when I asked a cashier for separate receipts, the teller told me to talk to a supervisor. This supervisor looked very serious when I asked him how to get two separate receipts for each digital camera. The guy told me that because of the Costco system that does not allow to print multi-receipts, But if I were an Executive Member with an AMX card, I can get multi-receipts. This supervisor (I did not want to reveal his name) told me to go to return sector.This guy said, "Ask them (people who work at return sectioin) to give me a call, then I will let you go to the cashier and get your receipts." I returned two items, and because I am not an Executive Member. The second terrible experience occurred to me when I returned to Costco at Mountain View. Around 6:15pm, the door was closed. I asked a person who checks the receipt at the exit door if I could have a chance to enter. However, that terrible supervisor hurried to me, and said, "We're closed, OUT! " I replied, "I just wanted to pick up one item very quickly."It is fine that the Costco has its own policy, but this same supervisor's attitude was really horrible! "Out! Have a good day!" says the supervisor.

does everyone understand that his wife was pregnant? does that really matter? is it costcos fault that your wife was pregnant? by the way his wife was pregnant!

CLOSED means C-L-O-S-E-D. If everyone were allowed in to pick up one item, Costco would never close. Do you not own a watch?

The Costco in Brandon, FL suffers from the same problem. We get different answers, saying they allow up to 3 separate receipts, and then the next time, they say, they allow 2. I've asked them to show me in fine print where it says Costco doesn't allow separate receipts but could not show me where. We're executive members - but feel like we're being treated like dirt. I hope other people complain. Some people just don't get it ---- there are financially responsible adults who like filing their receipts separately (groceries, electronics, baby stuff) and don't need the hassle. We do the same in Publix, Home Depot, you name it. -- Now if they upgrade their system to the point where it separates it automatically like they do in some retail stores, then no complaint. ... this is just too much hassle and a no brainer that Costco fails the customer service exam.

PLEASE provide the person's name and location of the Costco you were at. Those are the information Costco needs before they can fix the problem. I would also recommend you to either send a complaint to the corporate office or put a complaint in the "Suggestion box" at that Costco you were at. Again, remember they need a name... SOrry, you had a bad experience. Hopefully, that will change soon.

OMG, dude same thing for me. Is it the mexican short n' fat looking lady that gives you attitude? Read up on my post Costco — bad customer server chronical! You'll see what that ### gave me. And is the manager a fat chubby mexican looking dude with a name tag says "Jose"? Anyways, nice to know there are many of us out there. We just need to voice our oppinions. No matter were we do it, it'll always keep the soul strong.

I been a Costco member since 1989 and first time bought tires from the Richmond store in CA. on 7/3/22

Happy with the price, paid drove out heading home the TPMS warning light came on which tells me one of the tires is under inflated. When I got home I check tire pressure on all 5 tires ( including spare) they were within specs 32-33 psi. So i thought I will drive it next day and see. The next day same thing TPMS light did not go away so I call them and they tell me to come in for a quick scan on 7/5/22, they found the left front wheel TPMS was faulty was told needs replacing, so I made appointment for 717/22 11am to replace it.

After waiting 1.5 hours they tell me it needs TPMS sensor @ $60, I agreed , after they installed the new sensor 45mins later they told me they can't reset the TPMS light cos they don't have the right tools and for me to go to a dealer. I said ok and for them to put old sensor back. After they finished and I ready to reverse out of the parking lot, I notice 2 other warning lights came on as well ( VSC and LSD skid) now I have 3 warning lights on. I went back inside to tell them about it but they don't want to admit they might have shorted the circuit somehow. So they gave me a complaint form to fill so they can pass the complaint to their insurance dept. Next day their insurance called and ask what happen I told them the same story, she said she will get back to me. Next day she called and said they only have equipment for tires only. so they can't do anything but for me to take to the dealer.

I am very disappointed, first, the won't admit they messed up my car, secondly, if they don't have the proper equipment and training. Now I will have to spend more money to fix their wrong doing. I will go to 7 on your side the BAR and consumers complaint and finally to my lawyer when I get the full report from dealer.

I will never buy tires from Costco again ever ! Shame on you Costco !

I purchased a set of All terrain tires for my 1998 Chevy Suburban at the Pyramid Highway Costco in Reno NV. Before even getting to the Highway a wheel weights fell off. The manager had the crew redo all the wheel balancing. In retaliation for catching their bad work they did not torque the lug nuts on the front right wheel. Three lug nut studs stripped out requiring the lug nuts to need to be cut off to remove the wheel. The wheel hub was ruined along with the 8 studs and lug nuts. Costco's so called expert blamed it on rust and metal fatigue and everything else except their employee not torquing the lug nuts. I am glad the wheel did not fall off at some point and kill my family. And I will never be buying anything ever again from Costco.

I'm member from Costco since 2007, when this store located in Norwalk CT. Start’s business in this town, I was very satisfied with the variety of goods and other products for home. I also buy my tires in Costco (I got 4 vehicles), but unfortunally lately, the tire service is a mess, since this take a long time to do a simple service as tire rotation, I been 3 times (every time I've been wasting 2 hours), at the service place, waiting for my car and always has been something wrong, and the service crew do not accomplish with the service, because they said that my wheels need some kind of center ring to adjust the wheels to my car, which I do not understand, since that the place where I bought this wheels toll me that this kind of wheels don't need that part since they are customized, for my Toyota Camry 2004. But Costco people insist in that matter. So I decided do not bring my car and none of my cars any more to Costco for tires since in my opinion this is a bad service. In top of that the last time that I brought my car to the same service, I got a nice size dent in the front passenger door, and Costco do not take responsibility about that, so for me is very frustrated the fact that is the third time that I bring my car to the same service, that always for one or other reason has been never done and now I have to pay to fix the dent in the door of my car. Is ridiculous what happen now with this customer service, when you asking what is going on, there is no answer; the solution for everything is "sorry we cannot help you with that, we don't know who bust you door", “sorry we do not how this happen”. To me this is not customer satisfaction, since there is not a satisfactory service or care for customers, I decided that is the last time that I buy tires in Costco, I know maybe this big company do not care about that, but at least I rather pay for those service to other people that care about me.

I will never buy tires from Costco again. They sell you the tires but will find any reason not to rotate or balance or fix the tires. After you wait 2 to 3 hours, they call you to tell you to tell you the reason as to why they could not service your tire. One time they could not rotate the tires because the front tires were under their thread limit. Another time, they did not rotate the tires because although the tire had enough thread but it was 7 years old. This repetitive behavior from different individuals seems to be the store policy.

Yesterday, I brought my car in because there was a nail in the tire. I asked them to fix the tire and balance all 4 tires. After a while, the attendant called me to tell me that the nail was toward the edge of the tire and that it cannot be fixed, either I have to purchase a new tire or he can put the spare on for me. I told him that this tire has only 5000 mile on it, it is under warrantee, I purchased 4 tires 6 years ago to get the $70 rebate but this tire was installed on the car last year. After arguing and complaining to the manager, finally they agreed to replace it.

I used to go to costco where the prices were cheaper and the customer service was superior. Now, The prices are more expensive than other stores, you have to wait 2 to 3 hours for service and the service sucks. Shop around, you will find the same prices if not better with better service.

I've been a loyal and happy COSTCO customer for many years. I seek out COSTCO warehouses no matter where I travel in the United States or otherwise. I've always been extremely happy with COSTCO service philosophy, products, and positive treatment of customers and their employees.
Today, I was complete aghast at what I witnessed at COSTCO, 10925 Baltimore Avenue, Beltsville, MD. It is raining extrememly hard here today and this particular over-the-top busy warehouse was comsumed with such an overbundance of patrons, I could not find a parking space even at the back of the building. Lines were long but everything seemed good. The warehouse was wall-to-wall people.
I stopped by the food court to buy a piece of pizza for my nephew and a diet coke for me and didn't mind standing in a very long line and allowing the understaffed concession personnel (no more than 4 staff) to do the best they could making what seemed like a mountain of pizzas to go and wait on customers. I don't think I've ever seen so many people ordering and waiting for pizzas. After I paid for my pizza I patiently waited for it to come out of the oven. As I waited, I watched a nicely dressed man in about his 30s approach one of the concession workers who was frantically cutting pizzas, boxing them and trying to do the best she could to keep up with the large number of people waiting.
The man said to the woman in a very abrasive and disrespectful voice, "D-I-D Y-O-U M-A-K-E T-H-E P-I-Z-Z-A?" The concession woman seemed very embarrased but continued to work because she had a mountain of people waiting. The man relentlessly berated this woman even though he could see how crazy busy she and her co-workers were. He seemed to only care about himself. She quietly told the man she'd make the pizza now if he'd like but he shot daggers at her with his eyes and continued to berate her with the above question again and again. Some people who were waiting patiently for their number to be called, yelled at the man to stop badgering this woman and let her do her work. One specific person yelled, "We are customers too and we're waiting." The man ignored them and continued his attack. Finally, another manager approached this man. told him he was needed in the cage, and the man reluctantly and slowly walked away. As he did, he stared angrily at the woman he had been berating. .
As the man turned around one more time, I was aghast to see he had a COSTCO badge on. I could not believe any COSTO employee would treat one of their co-workers in that manner and especially at a time when it was impossible for the four people working to keep up witht he volume of food being ordered. As he walked away the hard working staff at the Food Court silently looked at one another and from my perspective seemed like someone just beat them up emotionally. But, they had a job to do and they continued doing it as best they could.
I was able to get a look at the badge of the COSTCO worker, and his name was Cecil. I followed Cecil and asked one of his co-workers what his title was. I found out Cecil was not only a COSTCO employee but, the Front End Manager. When I got home, I called COSTCO to verify. It was indeed COSTCO's Front End Manager, Cecil disrupting his employees during a major rush.
This experience has left me with a very sour taste in my mouth. The dark scene at COSTCO's Food Court was disgusting and embarrasing for all of us, employees and customers.
First and foremost, I will make a formal complaint about Cecil to as many Managers and Corporate Executives as I possibly can. I want to know how COSTCO will deal with the matter, and most important, I want to make sure the hard workers at the COSTCO Warehouse in Beltsville, MD, Food Court are complimented and not reprimended for their hard work.
Even if this particular employee or one of her co-workers forgot the particular pizza order in questions, this could have been worked out professionally, privately, and without any embarrassment or disruption to any and all concerned.
I will not return to the Beltsville Warehouse until I know Cecil has been repremanded and the hard working Food Court staff complimented on handling an almost impossible situation.
I believe when the founders of COSTCO, Jim Sinegal and Jeffrey Brotman, created and develped their corporate philosophy as well as goals and objectives, they did not want disrespectful and rude managers such as Cecil as part of their management team.
I sincerely hope COSTCO will recify this negative situation so loyal customers and COSTCO's hard working staff feel like they are part of the COSTCO mission for superior products, great service, and nurturing their employees not cutting them to shreads publically.
This was a very sad and sickening day for me at COSTCO. I sincerely hope this situation is handled properly and not swept under the rug.

1st. It is always best to have the new tires in the rear, it allows the rear of the car to maintain traction and helps prevent hydroplaning.

2nd. This person went 2, 000 miles past the recommendation for the rotation, on admittedly mismatched tires. [speculation]Mismatched tires, only 2 purchased and 2, 000 miles over recommended window for rotation. Who knows how the alignment was at that point. Seems pretty lax on the upkeep.[/speculation]

3rd. Would you go to a Cardiologist and tell him where to put the stint?

I'm sure Costco trains there employees and enforces strict guidelines.

(Wouldn't want to lose my job by trying to keep a lesser informed person happy.)

4th. What position did Lopez hold with Costco.

5th. Not one quoted word from the "private" Ryan/Michael conversation, only vehement assurance of deceit.

A lot of hearsay. I wouldn't believe this person for many reasons, the most of which are what he/she says happened out of his/her sight. If there were a disagreement, it was probably a safety issue that the tech was justified in defending his company about.
Next time, buy 4 tires and there won't be any issues. Mismatched tires are a hazard in themselves and asking a company to participate in your risky behavior is just stupid. You want to take those risks; rotate your own tires.
Costco has always given me good service. They are understaffed for their membership, but they do get the job done. Tires are a seasonal item that no tire shop can stay staffed full time for; a change in the weather can spur a surge in customers and people are usually impatient and don't plan to wait. When safety is the issue, I will be patient and wait for the job to be done right!

don't let one employee change you image about costco. it is a great company and there's no doubt about that. Unfortunatly there are good and bad employees like in every company. i'm sure Lopez received a disciplinary notice for his behavior.

Leaky mild sucks but it's hard not to notice it before you get out of the store. It seems to me that Costco handled it fine by refunding you and giving you another milk for free. They will take back anything anyway, including food.

I think you are totally unjustified in your complaint. You come off as an angry, rude, obnoxious person and I hope I never run into you anywhere. Who hasn't had milk spill when they did not place it down properly? Who has not had to clean a mess in the hot sun? Forcing staff to apologize to you for your error and then expecting even more. This is petty, how would you react if you had a real problem? I hate to imagine. I feel sorry for anyone who has to deal with someone such as you. Costco doesn't need you and is probably happy you don't go there anymore.

All of the Costco milk jugs leak when placed sideways.

Oops someone already beat me to the spilled milk joke. Why should Irene apologize becaue of your carelessness. If the milk were leaking you would have noticed it at buying it. Instead you should thank her for allowing her to allow you to change it since in most cases they won't let you change food products especially if it has already left the store and was leaking to your carelessness. So for your carelessness you expect an apology. When you should be writing a thank you letter you write a complain letter. This just proves that some people complain over little things, and yes I will use the famous phrase some people cry over spilled milk. :D You should apologize to her for your attitude. She only apologized to you to get rid of you. Honestly some people need to grow up. If you were not acting like a spoiled ten year old perhaps they would have given you better attitude. Hope you drove home carefully and not in anger because of this.

Well there is not use crying over spilled milk.

it is your fault the milk spilled when you picked up the milk and place it in your cart then to your trunk or bed where ever you had the milk at you should of place it where it wouldnt get hurt and then on top of that you go to another store getting mad for your stupidity now tell me are you blind death or stupid if that costco was indeed closer has you say why didnt you go thereinstead second since you went to the other store way over yander so you say why didnt take the milk back there come on now people like you i wanna slap when im at work cause it comes down to say why did you buy busted milk answer that cause straight up every milk bottle juice bottle whatever come in a gallon bottle from a farm uses the same bottle so please stop the ignorance you need help try driving slower try makin your own damn milk im sorry but this was brought upon yourself

YOU SHOULD'VE STORED IT PROPERLY IN YOUR TRUCK.

lmao you're crying over spilled milk...bahahaha

The jug's continue to pour inconsistent at best. Even when they do pour well we're always wiping the drip running down the front off. I got mad enough I built a solution: www.squarejug.com With the cap/pour spout integrated it doesn't spill or drip anymore.

I agree completely! I bought the new gallon yesterday and poured milk into my son's cereal bowl this morning. Milk flowed all down the sides of the container and then underneath all over my table. I tried a number of times, and created a mess each time. I poured a glass later, and found it was easier, simply by tilting the glass and not having to tilt the milk, but I should not have to do this! I will not be buying any more Costsco / Kirkland milk. What a joke!

as life goes you need to adapt to new things. this is just one more thing you will have to adapt to. It's just a matter of learning how to poor the milk without spilling it

This bothers me as well. They need to carry the Starter Pack because it is the only one that holds the information on usage. It also has a health guide, helpful information and a small "diary." To me, this is important. If someone goes out to buy the Alli Starter Pack, but all they see are the refills, they might end up just buying that and they could possibly use the drug wrong. That will lead to customer complaints and Costco could get into trouble with that later down the road.