Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Costco. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
R
5:41 pm EDT

Costco south salem or

The last few times I have been into the store and needed to have something written on a cake there is never a decorator on schedule. I should rephrase that, from the words of the co-employee. "They were scheduled to work but they write their own schedule. They come in & leave when they want and it is not fair for the rest of us. It doesn't set a good example for the other employees" So I am officially complaining for the employee who feels that they couldn't or did and nothing is ever done about it.

Read full review of Costco
Hide full review
ComplaintsBoard
S
11:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco customer service

After being a loyal customer of costco for so many years my recent visit was a terrible one.
I crossed the border and drove for more then an hour from buffalo to st catherine only to find out the information provided to me on the phone by the warehouse was wrong.
Before i started my drive i called in the warehouse and inquired about the product 814814 if they had in stock and how much is the cost. I was told they had 248 in stock and cost is $49.99.
I was happy as i needed 20 of them and before i tried calling in rochester location only to find out they had none.
Since st catherine had in stock and the price was still the same when i bought it first time around i drove for an hour not including the wait time at the border to find out that the sale has ended and now it is 69.99.
How can they make such a blunder in telling the price. Dont the people working on the front desk be trained enough to know the price of the product. After having a long discussion with the supervisor judy and then the manager we had to come empty handed as they did not believed what i was saying. I even told them the exact number that you have 248 in stock which matched on the screen when she checked herself.
I was not happy at all as i could not buy that product and had to drive back without the product.
Please feel free to contact me at [protected]@yahoo.com or call me at [protected] if you have any other qyestions.
All this hapened on 3 august 2015 around 8 pm and i called around 6 pm to make sure about the price and quantity.
Thanks
Shiv khanna

Read full review of Costco
Hide full review
ComplaintsBoard
S
5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco cheated

I often purchase the Strawberry Sundae at Costco. It costs $1.74 and that includes tax. The last 2 times I purchased the Sundae I felt I was cheated. The worker ran the ice cream around the inside edges of the cup. The entire middle of the cup was hollow. The cup should have contained almost double the amount of ice cream that I received. Today I complained and I was told that this is how the worker was told to make the Sundae. How cheap is that? I am very disappointed by this. Sylvia Frantz

Read full review of Costco
Hide full review
ComplaintsBoard
V
5:31 pm EDT

Costco mean, improfessional cashier

Around noon today, I shopped around in Costco with my friends. When lining up for checking out, I forgot putting the divider between my purchased from my previous customer, the cashier, whose name tag was flipped over, told me what I should do with very rude attitude, almost like scolding. What's more, during the check out time--I only bought 5 items, she stopped scanning my purchase a couple of times to chat with the cashier next aisle. She became very jumpy when I asked her to show me her name tag, she thought I wanted to complain her to her supervisor, turned out she went to her supervisor whose name is Ben, who happened to be around, to rumble something angrily. I started to explain what she did, how she did, and told Ben, I didn't like her attitude, neither like her absent-minded when she was serving me. Ben apologized with poker face, persuaded us to continue the check out. But the cashier, named Angela, refused to continue serving us. Ben, somehow replaced her to check us out. I don't know how Costco trains their employees, and why the supervisor or manager can spoil their staff in that way. Hope Costco will improve their service, and increase their bar when recruit staff.

The Costco at 1430 S Ashland Ave, Chicago, IL 60608, named Angela.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
S
S
say it as it is
Yakima, US
Jun 29, 2015 1:04 am EDT

Why is it okay for you to be absent minded and forget to put the divider between purchases and not okay for her to be absent minded when checking out your items? Sounds like you have some growing up to do.

ComplaintsBoard
A
3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco rude customer service cashier

I have been a customer of Costco for 8 years and I have not had such an experience ever. In the entire 8 years we have returned 7 products. We are always careful about what we buy so we don’t have to return things. My husband purchased 4% Cottage Cheese instead of 2% and we immediately went back to return it and the customer service lady that we interacted with was super rude and spoke like we had nothing better to do but to return products. Not only did she make us feel small about returning the item but she was so loud that everyone in that area could hear that we were returning Cottage Cheese. She is always rude even when we have gone for membership renewal. To me it seems like she is not tolerant to other diversity/culture. It would be good to get the employees some real customer service training. There is a way to express things and for the amount of products that go bad and gets thrown out, she sure acted like the entire Costco business was going user because we returned Cottage Cheese.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
T
T
TA DeVoy
Staten Island, US
Jun 30, 2015 8:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Right away...the woman is not ';tolerant'. I think Americans are SO tolerant we have allowed our country to be destroyed. What kind of top-notch customer service did you get in your own country before coming to mine?! Yep[...they will train the "offensive" employee until she breaks down & has no instinct for self-preservation; no mind of her own anymore...if she wants to keep her job. God bless America...

ComplaintsBoard
A
2:12 am EDT

Costco rude customer service/cashier

This complaint/review is for the customer service that I had received in this location of Costco. (Sunnyvale, CA- Location)

I have been a customer for over 20 years and in that time, I can definitely tell you that I've never had any complaints or issues with their customer service. However, things have changed in the decade or so. This time my experience is with the same cashier. Her name is Cristita L (or so it says on my receipt), she's an elder woman (ages of 50s-60s) and is asian or some sort of asian ethnicity. I've come into contact with her a few times while she was ringing me up and has always had a rude tone.

I have seen her being this way with other customers in the times that I came to shop here but luckily did not have her as a cashier. She would give people an attitude and give a snotty tone. It's such a disrespect!

In my last encounter with her, I was shopping with my daughters, she would ask me certain things like: is this transaction together or separate, before I had a chance to answer her, she asked again but raised her voice at me. On top of that while she was ringing up an item she asked: How much is this? I told her, I didn't know and then she went and said well you should know the price of it! That was very uncalled for with her voice raised again and snobbish tone. Why not just call or have a price check, why give me an attitude? I have had this types of issues with her before where she seems to hate her job and on top of that possibly even hate the people that she is servicing.

This is the only Costco and the only cashier/employee that I have had any type of issues with in my 20 years of being a member. I urge anyone that shops there to beware of this bitter elder cashier as she does not even try to be nice to her customers and even adds insult to injury.

I will avoid this Costco location for good! I have never experienced such a disrespect from any other of the 3 Costcos I have shopped at: San Jose, Santa Clara (this being the newest), and Mountain View.

I hope that management will do something about this lady and at least give her a pep talk of some sort. Thank you for reading!

Read full review of Costco
Hide full review
ComplaintsBoard
S
12:44 pm EDT

Costco rude [protected]@ louisville

There is a concession stand worker at the Louisville Costco location that has the most rotten disposition! Costco employees are generally kind, sincere, and helpful. This employee, Taylor, who I've never seen before, doesn't even greet me. She doesn't say thank you. In fact, I don't think she said one word to me! Not what Costco is usually known for. I pay a mbrship and this is how I'm treated...Taylor, wake up

Read full review of Costco
Hide full review
ComplaintsBoard
R
7:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Costco - kirkland batteries leak

Kirkland batteries leak...in fact, eventually they all leak! Aa are worse offenders. I have been purchasing and using them since 2002. Why not use another brand? Duracells are more expensive and no better! All batteries constructed in china leak, period. Today, it is all about making things as cheap as possible to maximize profits and more money for the...

Read full review of Costco and 4 comments
ComplaintsBoard
S
6:55 pm EDT

Costco rude cashier

I have been with costco for 1 year. I know it's not a lot but still me and my husband we loved costco and didn't think to go somewhere else. Today, right before easter (Tomorrow is sunday) I took off one hour from work to go to costco and buy a piece of fish! That's it. When I got to the cashier, he informed me that my membership was expired 2 days ago. He asked me if I wanted to renew. I said "yes, of course!" I didn't realize I had only $60 with me and all my credit cards. And no, I do not have an amex card. The total price with membership was more than $60 of course. I told them to take off the membership so that I pay for my fish and I will go to the customer service and renew my membership using my visa. No. I was told I could not make the purchase without the renewal first.! They did not give me absolutely no other option than to turn back and go without my fish. It's ridiculous! The way they treat their customers is incredible! We have a business membership with them which I definitely will not renew, because they do not make absolutely any effort to help me get a hilarious piece of fish for easter! I am deeply disappointed, and I am not stating that I was right. I simply didn't know when my card expired and I just had to run and pick up one item for an easter dinner. I think the way they treat people in these kinds of situations is inhumane and definitely not deserving our money. Seriously, I was just talking to my husband the other day that we should switch our insurance for 3 cars to costco. After this treatment, no thank you!

Read full review of Costco and 10 comments
Hide full review
10 comments
Add a comment
J
J
J.wade
Lafayette, US
Dec 31, 2011 7:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Get Costco Gift Card for FREE! (limited time only)
costco-giftcardoffer.blogspot.com
Costco is currently giving away $1000.00 gift cards to all facebook users!

Asks you to go through long survey process that isn't possible to complete, after you've given your cc # to several different companies for their special offers...

J
J
jamclish
Bakersfield, US
Feb 14, 2011 11:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered flowers early (2/3/11) for a guaranteed Valentines Day (2/14/11) delivery, they did not deliver, they did not call, they did not do anything! Had to call to get my money back! They believe that by giving my money back it makes it OK!

M
M
mike
,
Dec 01, 2008 3:53 pm EST

watch out costco extended warrantee doesn`t mean a thing they defer to the manufacturer, give you the runaround.don`t buy anything based on costco`s extended warrantee not worth the paper it`s printed on.

X
X
Xing Zhang
,
Jul 26, 2008 8:11 pm EDT

There is no question that Costco is now involved in politics. It only allows Falun Gong to sell tickets under the guise of culture but of course allows no other organization that same opportunity. When questioned, they say if you do not like it give up your membership.

J
J
Jo Bey
, US
May 22, 2015 2:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I experienced a similar situation. I had done the tour, and could only settle on a shrimp salad item. I get to the register, and a nice cashier informed me that, I 'may' be able to have the item '99ed' by the manager, who was totally enthralled in a conversation with a customer. The cashier said she (the manager) may do it if we didnt interrupt the conversation. We waited patiently. The manager finally came over and rudely said, 'no' and that I can pay for the membership and then get the shrimp salad. It is not what was said, but how it was said. I was caught off guard by the rudeness and declined both the membership and the shrimp. While I and my husband were passing by the manager as she took the item to be reshelved, my husband suggested we get the membership. I at that moment heard the same manager and a cashier laugh and say, 'guess he couldn't afford a membership and shrimp!' I refused to consider a membership and walked out. Something should be done about the service at thzt location.

M
M
MkStItCh
West Seneca, US
Apr 04, 2015 8:01 pm EDT

You can not shop at Costco without a membership. All he was saying is you had no membership so you could not buy the product.

He did nothing wrong

P
P
pobarjenkins
Minneapolis, US
Feb 15, 2011 3:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

Giving your money back does make it all okay.

K
K
king of complaints
Richmond, CA
Aug 28, 2009 6:33 am EDT

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

K
K
king of complaints
Richmond, CA
Aug 28, 2009 6:17 am EDT

costco is downing co...

D
D
Dontlyetome
, US
Mar 01, 2009 9:18 pm EST

Posted: 2008-12-01 by Mike [send email]

magnavox tv`s

Complaint Rating:
Company information:
United States
Phone: [protected]

watch out costco extended warrantee doesn`t mean a thing they defer to the manufacturer, give you the runaround.don`t buy anything based on costco`s extended warrantee not worth the paper it`s printed on.
=================================================================

This is because YOU DIDN'T READ IT! If there isn't anything you dont understand...pick up the phone and call the concierge department and they will answer any questions you have.

ComplaintsBoard
B
7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco fish oil in organic milk?!

Any average / reasonable consumer would never think to check the label on organic milk. Well, today I read the label on Costco's Organic Milk with DHA and find that it has fish oil and fish gelatin in it! I've been a strict vegetarian for over 20 years and I'm appalled. We've only been buying this milk for about 1 month now. I would never have bought it had a I known it contained fish ingredients. However, Costco does not label the milk that it contains fish ingredients, which it should. Who would like to investigate a class action lawsuit against Costco with me? Costco has acted negligently, has been purposefully deceptive to it's customers and has caused harm to at least several (if not more) people with fish allergies. Many of us have wasted lots of money buying a product that has been deceptively marketed. A reasonable consumer would not expect chicken ingredients in their butter or shrimp ingredients in their ice cream. Let's hold Costco responsible and make them pay for the emotional, psychological, physical and financial damages to consumers. Thank you.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
S
S
Say What??
Dallas, US
Apr 16, 2015 9:36 pm EDT

Not only that but the fish it contains is farm raised Tilapia. 40% of the Tilapia comes into the US from China.
Please don't eat before reading the following article. http://www.snopes.com/food/warnings/tilapia.asp

ComplaintsBoard
W
12:56 pm EST

Costco price changing before locked date

On Tuesday March 3, 2015 I went to Milford, CT Costco to look at the Samsung TV's and I found one, the Samsung UN55H6300A for $699.99. I went back today March 4, 2015 and the price went up to $769.99 a $70.00 increase but there's a MFR instant rebate on the TV which expires 3/07/2015 so the price should have been locked in until that date right? NO.
So when I questioned manager about it he placed all the blame on the buyers for raising the price and he could not help me. I also told him the TV's for sale where the same ones that were there yesterday but like ALL Costco managers he didn't care and just passed the buck on to the buyers. You'll notice in the pictures I attached there's a date at the bottom of the price card and it was changed today 3/4/15. Thanks a lot Costco for showing everybody that you're no different than the Oil Companies supply and demand. Time to look elsewhere, glad I’m also a member at BJ’s. BYE BYE Costco another dissatisfied customer.

Read full review of Costco
View 0 more photos
Hide full review
ComplaintsBoard
S
8:55 pm EST

Costco poor customer service and refund policy

Be careful when you buy oranges, there's always bad and moldy ones at the bottom of the box. I tried to get at least a parcial refund for the bad ones, and they say that it has to be half of the box bad to get a refund. Wtf? so they refused to give me any refund. What a bad a demeaning customer service experience with Ena in the doral, Miami location. She doesn't get that you need to give people a refund when you sell moldy produce. For sure I'm not renewing my membership next year

Read full review of Costco
Hide full review
ComplaintsBoard
H
3:43 pm EST

Costco cashier mistakes!

There is no customer service for complaint on the website or phone options that i can contact with someone? I shopped at costco houston richmond store today and met a terrible situation. I shopped with my 4 year old daughter together and bought a lot of stuffs (15 items in total) and i am using self - check service and one cashier helps me scan all the stuffs and i am very appreciated at that time. Then when my daughter showed our receipt at the exit they found us 2 packs of milk missed check out!And let us return back to recheck it! Please noticed there are lines of people watching us! And judge what's happening to those asian people! I couldn't even explain since all people just don't trust us! Being as a retail store, i don't know how many times you have met people intentionally doing so called"missed check - out cases" but this is the first time, and there was nobody there try to help me and my young daughter out! I felt extremely embarrassing and my daughter keeps asking why? And i tried to find someone help and they don't even trust you. I want to know, where is the cashier who made this terrible mistake?If she shows up and made - up the whole thing, i wouldn't being so much embarrassed and disappointed!Because of you costco employees mistakes, we have to afford people's judge and untrust and don't forget all happens in front of my young daughter.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
A
A
antoinette baker
Atlanta, US
Feb 23, 2015 10:18 pm EST

what ever all receipts are check it not about race when they are checking the receipts that call doing there job that must be your insecurity bringing up race so what area you tripping about we all make mistakes no on is prefect not even you I am sure if you have a job you have made a mistake as well so don't think that the cashier is perfect nothing is please don't teach your little 4 yr old daughter how to be a brat like her mother who is complaining about nothing

ComplaintsBoard
B
11:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco raw roasted chicken from costco

My daughter and bought one roasted chicken each at Costco in Staten Island on 1/2/2015. We sliced a couple of pieces off of each breast because we only eat white meat. My sister wanted another piece and when I sliced it blood was dripping and the chicken was raw. I took the leg off and it was also raw. We all regergitated. I have pictures but they won't download. If you send me an email address I will send them to you

Read full review of Costco and 2 comments
Update by Bonbonbooboo
Jan 03, 2015 4:36 pm EST

I didnt know they were going to put my personal info on and the chicken was supposed to be fully cooked. If I wanted to cook I wouldn't have bought a ready made chicken.

Hide full review
2 comments
Add a comment
L
L
Laurie Armitage
, US
Jan 04, 2017 3:14 pm EST

I just bought a rotisserie chicken that was uncooked. I live 25 mins from the costco near me. A huge inconvenience to return this meal.. i put it in the oven for 40 mins at 375 and was still questionable. I know how to cook a. Chicken at my age And also this was the second time.. absolutely never again
Laurie armitage

R
R
Ruth and Kevin
Orange, US
Jan 03, 2015 2:38 pm EST

Yeah sure the `pictures`won`t download.

ComplaintsBoard
B
11:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco pharmacist treatment of clients

I have been a member of Costco since 2008 an Executive Member. A year ago I started getting my prescriptions filled at their pharmacy and I thought how wonderful is this!?!?! I have insurance through my employer and I thought I would have no problems. Well for the first 4 months they charged me as if I had no insurance and finally in January of this year it changed to my prescription cost per my insurance. That's not the worst of it. Every month I go to have my prescription filled I get treated like garbage. The Pharmacy Manager Larry Phram treats me like I am a junkie and he shows no respect. Last month he said without even looking me in the eye just hearing my voice to come back tomorrow, he was too busy to deal with me and I was the only one standing at the pharmacy. Isn't the rule of thumb Customer Service 101 deal with the person standing in line, in person? Another employee Andrew made me sit there for 2 and a half hours before filling my prescription. There is never a time when I am not there that I do not get treated horribly by him or other pharmacy employees. I also was told by another person that fills their medications at the same Costco that if you make Larry mad he will never fill your medications. I could not believe what I heard! ?!?! Who does this guy think he is? The only employee that treats me like a human being is Oscar the assistant manager. They are judging me by the type of medication I take, even though I am a functional member of society, I have a job working with Federal Prisoners in the prison system. I am tired if being judged because of others.

Read full review of Costco and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
lemon1234
Cleveland, US
Dec 30, 2014 5:08 pm EST

That is horrible and you shouldn't be treated that way just due to the type of script you are feeling, its not their job to judge. If I were you I would contact their corporate offices and let them know of this behavior. I know its probably convenient for you to fill there but not when you are treated this way.

ComplaintsBoard
K
10:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco damage to furniture and poor cleanup

Carpet was installed in a hurry my furnitue was chipped and scratched. Tile installers left grout mixture thrown in my yard. I have contacted Costco and was told someone would get back to me in 3 days has not happened. Carpet 101 has offered to pay me for the furniture pen I purchase to attempted to cover marks. My furniture is very dark wood so the photos are hard to see the damage. I choose them because my home is very large and I was concerned with moving my furniture. The also had to go back to their company to get more padding so I don't know if I actually got the yardage I paid for. The finished late at night because they were in a hurry to finish a 2 day job in 1 day. So until I put my home back together I diid not notice the damage. These are only a few of the photos.

Read full review of Costco
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
2:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco rude management

Very Bad Service Make up their own rules and not respecting customers and their time Costco is very tight in there policys ... so may be people can be tight in spending there money at the costco stores. May be some body with the money can get together and open up another costco like stores and show costco how to run the bussiness.

Read full review of Costco and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
leedaman
Mt.Pearl, CA
Dec 09, 2014 6:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

their company their rules. If you dont like it, dont shop there. Simple. Or better yet, grow up. We still need more information on your complaint as well.

R
R
Ruth and Kevin
Orange, US
Dec 08, 2014 2:57 pm EST

They already have another Costco like business it is called Sam's club, and only a six year old would mistake being told no and not having the rules changed just for them as rude.

ComplaintsBoard
K
8:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco rude/uninformed cashier

I was checking out and had forgotten my membership has expired last month, I had made it all out & left it at home as we are given a reward coupon good for your membership. I only had enough cash with me for my purchases I believed not to pay the full amount for the renewal and my goods. The cashier was rude and unaccommodating to my dilemma, she said either I pay or she cannot let me shop, end of story. I left the cash register and went to the customer service desk and they of course had a solution (we drove over 100 miles)-she did have 1 solution-just go back home & get your coupon! The desk clerk told me to tell her not to remove my stuff, she was fixing me up with a AMEX card, etc, which did take some time, in the mean time another lady came & whisked all our stuff off the belt "I can't have my register just sitting here" she told my friend & that they would have to take me down & I would lose my membership & all kinds of misinformation. When we got that taken care of & went to another lane to check out the next cashier even though nice told me I could have separate receipts but really they were only allowed to do 2 not 4! I am paying to shop at this store! If I want 100 receipts I should be able to get it! I am what keeps this place going THE CUSTOMER. It is ridiculous. This was the first time my friend was in the store, doubt if she ever wants to return again, not a good first impression. Not very well trained cashiers, she didn't even know or just didn't want to tell me I can at a later date bring in my rewards coupon & they will cash it out. She didn't tell me or didn't know I could open the AMEX card & still make my purchases, no it was just get through here & get on with MY JOB because I am the MOST IMPORTANT THING HERE LADY. It is a stupid cashier job, not a life saving surgery or something! What a disappointment this day.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
T
T
Treborsedol
, US
Jan 10, 2017 11:57 am EST

I agree.. also that people should be more aware of other customers but that is not the point? The point is that the cashier is not trained well and treated her with a rude and "you mean nothing"type attitude. The receipt thing is stupid. Why would you only let them do two receipts. Brain dead stupid bad customer service costco!costco person that made this rule use your brain rule serves no purpose. Every reason i have got is bs.

ComplaintsBoard
G
11:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco poor management response

At Sarasota Square Mall Costco, saw another customer with an extremely offensive T-shirt, man in his mid-30's. The T-shirt said '...Women are Wh***s and Liars' in large letters. I was shocked, asked several female employees their opinion, they were also shocked and got a manager for me. I could tell the manager DID NOT CARE. I asked him to please go find that customer who was still in the store and inform him his offensive T-shirt was not welcome at Costco - it broke current legislation in Sarasota regarding offensive language displayed in a public place where children under 18 have access (there were lots of kids old enough to read, and many young women/teenagers). Lady checking receipts was also horrified, as was another man who was a customer there with his wife and teenage daughter. Receipt checking lady told me she would give me an update next time she saw me. I demanded to the Manager that he take action and do something. The following week I was told by receipt lady that NOTHING HAD BEEN DONE. I am very angry about this, had a phone call to a manager at the store last night, the idiot told me to 'write a letter outlining my complaint so company executives could review it to discuss establishing a policy' and I told him no board meeting was necessary to discuss common human decency and that there already exists legislation in our city against profanity in a public place. The Sarasota city ordinances covering this SUPERCEDE first amendment right to free speech which is *not* the right to alarm or harass decent citizens with indecent behavior. Manager refused to even acknowledge my experience was upsetting, kept banging on about me 'writing a letter to executives'. I asked him if he was with his wife and daughter in a different store and one of them was slapped in the face, would he be upset if a Manager refused to do anything about it? Coward refused to answer me. So 2 Costco managers do not deserve the job, have failed to show initiative, have failed to step up and be counted as real men. They disgust me and also the women who saw that shirt too. Hope the women they say they love get better support from the cowards.

Read full review of Costco
Hide full review
ComplaintsBoard
H
6:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco price gouging

I have been a Costco member since its Price Club days. I had heard that it does not mark up more than 15% on any item until this month (July 2014). I have been getting my prescriptions filled at Costco since I have been a member. I have been using a generic eye drops for all these years. During last three years I didn't have drug insurance and paid cash. In December 2013, Costco charged about $30 for it. When i went for a refill in July 2014, I was asked to pay $125. I was shocked, I told them that it must be an error, the price can't be four times in a matter of 6 months. The so pharmacist came over and said the price is correct and gave me a lecture on how many drug prices have recently gone up by 300% and more. I told them that I need to talk to my doctor before I paid for it. Upon my online search I found exactly the same drug for $32 at a national chain in my neighborhood. If one business is making profit at $32, how obscene would be Costco profits at $125. Costco has been raising gas prices and probably using these tactics to boost its bottom line.

Read full review of Costco
Hide full review

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costco customer service

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.