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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costco reviews & complaints 1983

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7:06 pm EDT
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Costco propel, martinelli's

These products are continually out of stock except for the unnecessarily expensive Organic Martinellies Apple Cider. The stores in Mission Viejo and San Juan Capistrano blame decisions at the Southern California regional office that now has the very popular Propel on a "possible delete list". Similarly, except for brand specials, Ketel One is priced $3.00 above Fountain Valley and $2.00 above MV. I understand gas is priced based on surrounding competition but San Juan is sometimes $.30 above Fountain Valley. Biggest complain is that no one seems interested in what the customers ask for in the way of products and there is no way to have your input heard.

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Update by Bill Cullen
Oct 02, 2018 7:07 pm EDT

No further comment.

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5:46 pm EDT
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Costco an employee

An employee at costco named tasha in antioch ca
Has harassed me on three occasions one inside costco and two in public in a parking lot of a bank! I spoke to dolores, a manager there the first time tasha saw me shopping in costco and made a statement to the checker to make sure I was not stealing and then proceeded to humiliate me in front of other employees there and said to them, that's the [censored] who harassed my son. There was an incident where her son went home from school and said I harassed him and the school district investigation case was closed after finding me not guilty but she continues to harass me in public when I see her! Today I ran into her a bank and she came to my vehicle as I was getting out and said what are you looking at [censored]! Next time your in costco i'll kick your [censored] out and make sure you never return again and let me catch you in public alone! You'll regret it! I am very scared of this employee and feel intimidated by her! She feels I wronged her child in the school district by doing my job and disciplined her child for the behavior he displayed to other students and had to do my job! In return she has continued to harass me since then!

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1:33 pm EDT

Costco full my prescription last month but refuse this month

Very unprofessional was told they were going to full my prescription in 20 til 30min and then refuse. I have my doctor send my prescription electronic Friday they said was out and pharmacy manager will be in monday so went in a he said no problem it will be ready in 20 til 30 minutes received a call and said that they told me friday they felt uncomfortable with filling my prescription for number one you not the doctor u just the disturber so who u to judge what type on medication I take u not the doctor and for second u full my prescription last month really and ask me if I was a member willn't. Have a Sam card and will stay with them

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9:06 pm EDT
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Costco customer service at self checkout

On september 30, at 4:30pm, the female attendee at the self checkout was not paying attention to my repeated calls for assistance. I think that she deliberately avoided assisting me when I tried to get her attention. She did, although, made it a point to approach 3 different costco employees and carried on lengthy conversations, while I had to actually shout to get her attention. Other customers turned around to me, but she continued to avoid me. Over the years, costco has proven to have the most informed and helpful to me, now this employee is bringing in a new unsatisfactory attitude. Costco torrance

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2:45 pm EDT
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Costco bibigo rice bowl with / teriyaki sauce

This is the 3rd version of this product and the worst! Huge chunks of chewy fowl tasting chicken with too much gooey rice...and very little teriyaki sauce. No flavor so I had to add soy sauce and black pepper to cover the chicken odor. This use to be a tasty quick meal...what happened. This is off my list until a new product appears...but I will be hesitant to buy...might be same thing in a different label. Bad products hurt more than the single item...it brings your product evaluation and quality into play. It's the little things that add up.

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Lildachsie
Battle Ground, US
Jun 13, 2022 4:51 pm EDT

I just had one last night. First time buying them. Chicken is strange. No flavor and grisly. Vegetables were good and rice and sauce was mediocre. Won't buy them again.

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6:33 pm EDT
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Costco regarding hr department

Hi myself Amanpreet kaur sahota mail id [protected]@gmail.com from Calgary i am not happy with your hr department i am so many times applied for warehouse jobs but they never ever call me back for interview almost from 2 years i applied for this job in different locations but in this time period they hired new employees for this post but i dont know why they dont hired me even no phone call for interview i want a works with this great company so plz do something if you can i am waiting for your reply as soon as possible give me a chance i shall be very thankful to you.

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3:12 pm EDT
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Costco chicken pot pie

The crust on the pot pie has changed. It's thick, salty and gritty. I used to pie buy a lot of these 2-3 years ago when they were delicious, saucy and strips of chicken. Sadly, I will know longer purchase these. When you have a great product, don't cut corners and change the recipe to save a buck. Waste of $20. YUCK! Same for the crust on the pumpkin pie - salty and gritty.

Maybe Sam's is better?

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6:31 pm EDT
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Costco service

The cashier was so disrespectful and arrogant. He was so nice and friendly to white people however when it's my turn he was snubbish and disrespectful.

This kind of attitude should be not tolerated and a prompt dismissal and suspension should be to the employee.

Act of discrimination shouldn't be allowed especially if the employee is dealing with customers. The employee must be subject to suspension or termination.

As per law act of discrimination to customers should not be tolerated in working environment and should be punishable by law.

Location: Costco Niles
Cashier: Edwin S

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3:56 pm EDT
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Costco hp computer

I am normally Costco's biggest supporter and tell everyone I know how much I enjoy doing my shopping for multiple items at this store.
However, recently we have been lied to about an order we made online for a computer and we have also been hung up on when we asked to speak to a manager or supervisor. We purchased a computer from Costco.com because our store did not carry a the computer we wanted with an Core i7 processor. Everything was as expected and we received an email a few days later stating our package had been shipped and we would receive the computer on September 21st, this included a tracking # for Fed Ex. While on the Fed Ex tracking website we were shown that this item would be delivered by the end of the day on the 21st. Since this is a big ticket item we decided to put off going out of town for a day so that our new computer would not be sitting on our porch for an extended amount of time. Also, since my wife has gone back to school she really needed to do some homework over the weekend. While waiting for the package on the 21st I decided to call Fed Ex and see if we could pin point a delivery time. At this time I was told that they haven't even received a package to be sent yet. After calling Costco.com customer service I was told that all the email I received meant is that HP computer company had put our computer on a boat to be shipped and that it could still be while until we received our computer. After asking why I was even sent an email with a tracking # that stated delivery today (crazy I would expect it today) I was told that this is just the way their system works. After voicing my frustration about the bogus tracking system they have set up I asked to speak to a manager. At that point I was hung up on. Now I'm here, and after this I will be headed to the brick and mortar store and we'll see how I'm told that there is nothing they can and I'm sure they will give me some phone number to call.
-Desirable resolution- I would like a supervisor to call me since I was hung up on when I asked to speak to one during my customer service experience. I would like to know what the manager thinks of the package tracking service they offer and see if they can explain how this would benefit the customer. If this is a glitch in their system do they plan on fixing it? Do they understand how this could be a huge problem for a customer expecting something on their front door step?

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Deborah Toews
, US
Sep 30, 2018 5:32 pm EDT

I wish I had read reviews for Costco Concierge before following their instructions for what I thought was a virus. Later conversations with Webroot determined that it was just a pop-up add sounding very ominous and it could have been deleted simply by Control/alt/delete and exiting the browser. Instead they had me do a system restore which failed and by the 4th contact with them my operating system was so corrupted that they said I would have to send it to HP. Since I was within 90 days, I returned it to Costco and replaced it. So I'm not out money, just a huge hassle and no trust at all in the tech support. I can't begin to tell you the ridiculous guesses made by Costco Concierge as well as HP support regarding the problem. If only I'd contacted Webroot (only reason I didn't was difficulty locating a phone number so I went with the convenience of Costco Concierge-nice but not at all tech savvy.)

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3:42 pm EDT
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Costco customer service

So I was shopping at my local Costco this afternoon where I'm a loyal customer and shop here weekly. As I was approaching the register 4 extremely large men approached me and ordered me to tell my son to take off what he has on and there won't be a problem. Shocked my son said huh? Then remembered he had tried on a sweater that he was buying when I sent him to get milk... He forgot and I said I was paying for it... They were extremely rude and confiscated my card! I have spent an obscene amount of money at Costco amf extremely maf at the action that was taken! I just renewed my card and now they took it!

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3:02 pm EDT
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Costco poor customer service

I am extremely disappointed in the customer service at the Sanatoga Costco (Pottstown, Pa). Last month I went to renew my membership and was told by two customer service representatives that I was "stupid" for not getting the executive membership. I was so angry that I almost cancelled my membership right then and there. Today was my first time back since that incident and the cashier, Chidara, was unbelievably rude. She held her hand out for my card without even making eye contact, threw my items down the line that she crises my grapes container and crushed a muffin, and then I had to look around to see if she was done scanning because she turned away to talk to the other employee loading the cart. She could t even say "go ahead and scan your card." I will not be renewing my membership next time. You have done a rotten job at hiring lately and I am truly disappointed in the customer service.

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3:41 pm EDT

Costco too many times missed delivery

Hi, there
I ordered an ge refrigerator in the last day of aug, the order number is [protected], tracking number is [protected].
This is my new complaint because yesterday was my third missed deliveries, I still didn't receive anything!before yesterday, automatic call said my order would be delivered from12-3pm. Same as second times. Nobody came here and no one told me in advance. It's horrible service attitude, first time, I didn't complain because the driver explained the reason to me; the second time no one appeared so I complained, compensation just $25per day, I accepted it because the second appointment was at the weekend. However, the third appointment on the working day still no one came. I can't accept $25 this time. This mattar has seriously affected me. It is my second time to ask for leave because of your mistakes, and I still cannot get my order! The forth is 22th, but I am not sure can I receive the order. Plz, don't stand me up each time, it is not funny! I hope customer service can give me a good explain and compensation. Thanx

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7:29 pm EDT
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Costco service I receive at lodi optical dept at costco

I used a cane cause of mobility problem while waiting to be serve I ask the lady at the counter if I can sit down in one of the vacant chair no sooner had I sat down that they made me get up and fall in line and wait to be serve why cant they make adjustment for people with disability the chair was vacant on top of that when it was my turn to be serve the lady who help me her name tag name isalyssa was rude. I know they are busy how often do you do customer service training with your employees. I love costco and have ongoing investment with your company thats why I am concern. Thank you

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3:51 pm EDT

Costco usury of the citibank costco card

I had a shortfall of $30 on my costco card payment two or three cycles ago. The origin of this error is in dispute but that really no longer matters. They charged about $13 which is about 40% interest! After calling they said they would reverse this charge even though my issue wasn't the $13 but the 40%. The next cycle they again charged $36 for some reason based on the same shortfall which, according to them is explained in painful detail in the fine print that "i agreed to when I got the card".
If we do a little math we see that $13 + $36 = $49 .. which is about 160% interest/month and if you multiply that 12 it is about 1960% per year.
If the politicians wonder why there approval ratings are so low… this may have something to do with that. We (citizens as in citizens united) have been thrown under the bus. It is interesting to listen to those representative at Citicard justify their actions. Citibank sent me a letter explaining that they could not reverse the second charge…they needed the money more that I did!
There isn't anything I can do about the penalty they have levied so far but I can cancel my card and I am going to make it my life's work to alert the world because I am sure that, unless we have slipped in to the world of alternate truth, there are others who would be as upset as I am over this crime being perpetrated on the public assisted by Costco. Not to mention that our "Government" had some responsibility to protect us from this type of usury!
I have all of the pertinent documentation to substantiate what I have said here!

Daniel Williams
[protected] [protected]@gmail.com

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1:25 pm EDT

Costco cashier attitude

I was about in the cashier waiting for the amount to pay. The cashier who was with me was James L. He said to the cashier in front how there were so many people. And added to that comment "oh it's because of the thing Mexicans celebrate, it's [censored]" then his helper Karla noticed that offensive comment and even the other chshier said that was not right. I am honestly offended. The worse part he did not even notice many of us in line have different ethnicities. I bough Costco was better than that, now I see you guys employ racist people.

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1:54 pm EDT

Costco mocha freeze, chocolate frozen yogurt and chocolate chip cookies

All the of these items have either been changed in taste, quality and price increased drastically and unreasonably or wiped off the menu entirely.

What is happening to Costco and their marketing and price/cost departments? Nothing was wrong and everything was right as it was before, so 'if it ain't broke, don't fix it', and now it is hurtling toward broken and undesirable. It sure has meant that I no longer buy those items, if available in altered form, and I am finding reasons to shop elsewhere.

Such a small thing, but so noticeable to your loyal customers. A kick in the pants to us, and I big mistake for Costco.

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11:49 pm EDT
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Costco assault

Today, September 11 2018, I went to Costco inquiring a "block" on my card. I was asked to go to a back room office to discuss this block by Todd store manager and another Male employee at the Carmel Mountain San Diego Costco. I immediately felt threatened and as I walked I asked to please remain in the public eye. Todd verbally and physically assaulted me using profanity while accusing me of being a thief and using profanity. He refused to provide me with my transaction history and bullied me saying he called the cops and told me he would cancel my whole family's accounts and I would never step foot in a Costco store again because it was a members only store. This was after I attempted to settle the misunderstanding. His response to me was that he "did not like my [censored]in attitude". Being labeled a thief that slandered my character and i was obviously upset. I have video footage of the assault and I have filed a police report regarding this very demeaning and traumatic assault experience. He also did not give me back my costco card and we did not settle the dispute as he kicked me out of the store. I am 100% that costco's values and moral standing is not well represented by this type of abusive employee leading a store. I expect a representative from Costco to contact me as soon as possible regarding this painful experience. I believe he targeted me believing I was a weak individual as a small minority woman. Even his coworker attempted to calm him and another member stepped in as he saw a woman being harassed.

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Update by Arleny Saldana
Sep 11, 2018 11:50 pm EDT

I have video footage of this that is too long to upload.

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10:28 pm EDT
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Costco chili

I love chili and I bought Chili 3-4 times from Costco food court. Every time it was way too salty. I had to take it home and boil it again with lots of water to dilute it.
If Costco is concerned about people's health, they shouldn't make it that salty. Really it is outrageously salty. Please check the amount of salt in Chili and reduce it for customers' health.

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8:18 am EDT

Costco samsung series 8 tv

I purchased a new 82inch series 8 model Samsung TV from Costco in December of 2017. The TV stopped working in August of 2018. When I purchased the TV I also purchased an extended warranty through Costco for an additional 6 years.
As I write this review, it has been 5 weeks that my TV has not been working. I have spent 4 to 5 hours on the phone with both Samsung and Costco. Neither of the companies has done anything to correct my issue. Samsung has mailed me two parts both of which have not corrected the issue. I have spent 1.5 hours on the phone with Samsung tech support to no avail. I have escalated this issue to management at Samsung, Costco.com and Costco Concierge Service, 5 weeks later all I have is a broken TV and empty promises.
Buyer beware of any Samsung products and anything purchased from Costco.

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4:53 pm EDT
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Costco kirkland maple syrup 1 l

We bought pancake breakfast from a local restaurant to take home. We used a Costco brand Kirkland Maple syrup. As soon as I pour the syrup on to the plate of pancakes, there's a dead bee that came out of it. It was disgusting and ruined my appetite for the entire day. I like to file a consumer complaint against Costco and Kirkland. We then returned the product and spoke to the manager at Costco to file a complaint. We had to take time off from work today (Monday September 10, 208.) we brought our entire breakfast and the bottle of syrup along with the dead bee still on the pancakes and explained to the manager named "Paul" at the Woodbine location of Costco of our inconvenience due to time and driving and have wasted 10km of miliage and gas. The reason for this complaint is to make sure that this particular product will be investigated and to ensure the quality and standards of Costco to prevent this from happening in the future. We are also seeking compensation for our time and gas for this ordeal. Please notify Costco of our complaint and grant us proper compensation thank you.

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Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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