Costco
reviews and complaints

Strange indeed. My Costco has exceptional service in every regard. Always pleasant and helpful, always ready to return or exchange if not happy, and the sample marketeers are great! They even let me return a stereo receiver I bought for my mother, without receipt, after at least two years, and gladly gave me the last sale price back in CASH! I only wanted a store credit! No problems here with Costco!

In your comment you stated that you have READ the complaints about Costco ... have you EXPERIENCED any mistreatment at Costco?

I agree that the situation was frustrating, and it would have been nice if they would have been willing to make some accommodation.

The trick in this case would have been to sign up for Costco membership, then cancel it for a full refund. In fact, you can apparently cancel memberships from prior years, since their policy states:
We will refund your membership fee in full at any time if you are dissatisfied.

Since you were dissatisifed, you qualify for the full refund.

yea chill out

good answer neophyte58. costco cannot control what the company does to your membership. it's as simple as if the membership is paid you can shop, if it isnt you can't. it is not fair for a person to be able to shop with their membership expired when everyone else is paying for their membership to be able to shop.

You must be calm and respectful if you wish to be treated calmly and respectfully. It sounds like you have some issues and pent up negativity, and take it out on anyone in the way! I'll bet my lunch money for a week you have perfected rubbing people the wrong way and blaming others for every problem in your life. Anyone can detect this. Now...

If you treat people with kindness, and always with respect, it will come back at you tenfold! Next time you're in Costco, I recommend apologizing [meaningfully] to the people you treated badly, and you'll see they will go out of their way for you next time. If you want to change the Costco Business Model, put in a constructive suggestion and you'll probably get a "Thank You" for doing so! Thank them for carrying products you like and become accustomed to, and when they change them, try the new one out! You may be surprised that it is as good as or BETTER than the previous one!

Costco is a [successful] business because of its' business model and customer satisfaction! It exists for one reason, and one reason ONLY; return on investment! It is profitable because its' customers are happy and satisfied. So don't be fooled you're bringing Costco to it's knees. Pay your company fee and get back to enjoying life and the great Costco Products! And walk every day for 45 minutes. It is a great stress reliever and you'll get fit as well.

So spending an hour shopping at a club you have belonged to for years, means nothing. The manager was right-"no food for you!". What a ridiculous response.

Posted: 2009-02-18 by MMO
Irritating business model

Complaint Rating:
Company information:
Costco
Maryland
United States

we have member cards via an arrangement we have with our employer. The gal with the task to get our yearly contribution forgot to get/solicit the contribution from me. I spend 65 minutes shopping and get up to the checkout: "your card expired this Tuesday" go to customer disservice.
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The problem is with YOUR EMPLOYER NOT COSTCO! What happens is, you don't give your employer the money in time, THEY will deactivate you from the account NOT COSTCO. The Costco employee only makes changes the the account per the primary person's request. There IS NO WAY for your card to be expired and the remainder of the account ok unless YOUR EMPLOYER REMOVED YOU...take it up with them.

My recent purchase of 2 Sealy mattresses from costco also smells like mildew.
Very disappointing and troublesome health concerns.

Linda,
I have the same problem. Purchased a Sleep Science bed from Costco. Its been a month now and the smell of chemicals and almost like mildew smell is just awful!
My boyfriend suffered severe breathing problems and asthma attack. I have also been sleeping on the couch but move late night since the couch is so small. I began to do some reach and its quite scary what they put in these mattresses.
The awful part is that companies do not disclose what fire ###ant chemicals they use because its a trade secret. I called Sealy since I wanted to buy a regular spring mattress and asked what chemicals they use and they stated that they do not use any which is a lie. Organic beds are way over my budget and we are left with few options. I'm actually going to have to look at futon mattresses.

the second you smelled that horrible smell you should have returned the mattress to your local Costco. They have a great return policy and would give you a full refund so that in return you can purchase a new mattress "fragrance-free" somewhere else maybe your local at your local mattress store if they didn't have anything there for you. so you did it to yourself dont complain!

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

Agree! This should be a positive for Costco. Is there a moderator who could move this?

Someone needs to RE-DIRECT this complaint to the proper title search.
This is not a complaint against Costco, this is a complaint against a company
called E-Cost.

Can the author of this posting re-direct this?
I love the ethics and Customer Service at Costco, so... let's get this filed correctly.

Thanks

don't support costco in china...

You are joking, right? You live in the great United States of America and can make this complaint with a straight face (no laughing!). Sorry, but you embarrass yourself.

My family has been shopping at the Myrtle Beach location since it first opened. The customer service was always personable and fine up until the past year when it went downhill very fast. I have been there twice since noticing the changes and neither trip was pleasant. The feeling is like being in a communist inhuman country, take a ticket you're a nobody, not the pleasant place my family has been paying to shop in for over a decade. The vision center where I used to be able to go right up and count on impressive service and no wait in line just for a quick eyeglass adjustment has gone. The man I spoke to on one visit was acting horribly and carried an attitude like an angry prison guard not someone in customer service. When I walked off in disgust, he was still chastising me over asking for an eyeglass adjustment and pointing to a non-existent "line." That was something new, even if there were a few people getting eyeglasses before they always had time for an adjustment. No one was standing there in his "line" that night and none of my family saw any sign to que either. I don't mind waiting my turn, but I won't be treated like that, especially in a place I'm paying to shop. I will go elsewhere for my vision needs now. Secondly, the credit card powered food kiosks are horrible. It's a store not a theme park. I was told by my cashier that I could still pay with cash so ok I step over to the counter and the employee just glared at me silently and went in the back. I waited for a moment, but she never came back. Not even the guy preparing pizzas said a word to me. Perhaps I should have been more persistent but behavior like that is still disgusting. Lastly, the checkout was not any better on either visit. The cashiers were all frowning and rude and in la-la land and I had to ask 3 times on my second visit for my cashier to add stamps to the list. It's a total flipped experience. Cosco employees were all friendly before and helpful and would even run and get you stuff you forgot before. Based on the reasonable reviews here I can see that something has gone wrong with Costco's customer service overall right up to the upper management. This is a shame because this company carries different items that I cannot find anywhere else.

Had horrible customer service at the Costco in Norwalk I just moved from LA and went to my new Costco location where the cashier Susan 2015, gave my family and I the worse arrive I ever had during my years of been a Costco member. Please train your employees on how to treat your members. I don't appreciate on been mistreated at a place where I spend my hard earn money. I wo.uld like to hear back from the store manager at that location... [protected].

Why if the meat is cut the price goes up by an average of $3.00 per pound? I went to Costco today spent $103.00 on a piece of meat, asked an employee to cut it into 1 inch steaks and was told they could not. Then was told they could but the price would go up $3.00 per pound. What a racket! This should be done when spending 100+ dollars FOR FREE! Costco these are your employees and are getting paid to do a job, cutting meat. Come on you make plenty of $ why screw the people that frequent your store.

Recently my vehicle was damaged by a line of shopping carts that Costco stores in their traffic driveway in front of their store. Just got off the phone with their loss department and was told that they are no responsible for the damage because one of their customers may have caused the issue.

I have recently gone into the Costco Warehouse in Morthridge California with only 2 items in my hand. I am expected to get on a line with 10 people and they each have 10 items. They have 8 lines the same way. It is abominable how the service has gone down. It is the worst service I have experienced in 31 years. They closed the Canoga Park warehouse and you can not even get into Northridge on a weekend.

The worst service I have received in 31 years.

I did not receive my $200 gift card for Costco. Each phone line was suppose to get the rebate. I only received 1.

product was frozen and therefor tasteless

Hi,
I visited Costco, Brampton, ON recently. The customer service person named Rick was very rude to me and there was no reason. Customer service means treating your customer with respect.

I had a terrible experience at Costco Whitemarsh (Baltimore, MD)... the sales employee (Megan) was very rude... snubbed my question, shoved the paper in front of me, and was obviously not interested to deal with a cute minority like me... was chatting with this boy who works at Costco too and maybe flirting... who knows?

Three weeks ago I went to Costco to order eye glasses. They have a numbered queue system, which should have been my first clue that they don't mind making customer wait a long time. When I arrived and took my number there were about six numbers ahead of me. More than 20 minutes passed before they finally called my number. The girls working there had served two young guys out of sequence. So not only do they make you wait, if the girls working there aren't interested in flirting with you then you wait even longer.

Finally I was able to get service and within a few minutes was able to place my order with them.

They told me that my order would be filled within two weeks. After three weeks I called them to find out what was going on. To which they responded that my glasses had been ready since December 4th, but I never got a call.

I drove the 30 minute to Issaquah to pick-up my glasses. When I arrived there were dozens of customers in the queue in front of me. From my previous experience I knew that this meant that my wait would be nearly an hour. Since all I wanted was to pick-up my glasses, I asked the connected optometrist's office to help me collect my glasses. They were only too happy to inform me that none of the four people standing around doing nothing could help me.

Since I could not wait, I went back to my office and called them to ask that they mail my order to me. They informed me that there is a $5 charge for this and that I can only pay with American Express. I don't have an America Express card so they told me that I can drive the 30 minute back there and wait in line to pay the $5 fee.? In response to this I canceled my order. This seemed to delight the girl I was speaking with. However, she initially informed me that they could only be refunded to an American Express card. When I reminded them that I can accept a check they finally agreed to mail me a check.

Upset with having wasted so much time and been treated so poorly, I attempted to file a complaint through the Costco web site. However, the complaint page is broken. Based on my experience, the fact that they have no means of collecting customer feedback is not a surprise.

In Summary:

- Extremely long wait times.

- Aloof, indifferent, and downright rude staff.

- Poor customer service policy.

- Broken customer feedback web page.

I ordered 2 pairs of glasses 3 weeks ago. One pair was in a week later. Slow, but it was what it was. The second pair is still not shipped from the "lab". They have messed the lenses up 4 times in a row, but they didn't expedite the glasses back in the queue after each botch job. I am so completely dissatisfied. This will be the last time I use Costco Vision Center EVER!. When they finally do come in, if ever, I will reject them if any thing is off.

I agreee I had a bad experience with customer service! This is the last time I come here for glasses. My experience was at Costco in Los Feliz. Very bad customer service

I just looked at Valeries profile. 9521 complaints as of 6/3/18... I'd put her photo on the wall of every store in the universe and tell her to get the **** out...

She throws out "Fendi 662" as though it's a valuable frame. They're $65 at walmart.

Obviously the place you origionally bought the frames at couldn't make them fit your crooked face, so why did you take them to another store to get them adjusted, or were you trying to set them up to try to get something for nothing?

I find it hard t believe because costco would never replace lenses in glasses that were not purchased there. AGAINST POLICY

I strongly disagree with this complaint. I happen to be an optician with 10 years experience and there IS such a thing as a standard adjustment to glasses. This standard adjustment is first administered when glasses are being fit to a patient's face. From there, the optician decide how to adjust the glasses to accommodate the patient's unique physical characteristics. I would assume this customer was probably espousing her so called knowledge about being an "eyeglass professional" and ended up flustering the poor employee. It's no wonder the employees weren't able to execute a routine procedure in the presence of such an overbearing person. Reality check: JUST BECAUSE YOU'VE WORN GLASSES FOR 12 YEARS DOES NOT MAKE YOU AN "EYEGLASS PROFESSIONAL!"

So disappointed.
I went this afternoon to buy some stuff for my daughter and since we are going to Europe for Christmas to take a picture for passport... I went vas greeted the lady at the back of the counter she didn't answer me. I said hello are you busy? She said we are always busy I then politely mentioned I wanted my daughter to take a picture she then said she have 600 pictures order so she can't do it except I come back the next morning I said ok I will just take her picture so I will pick it up in the morning then very unhappily she ordered me to tell my 16 mo to stand on the chair I assumed it is quick and safe while the child is in the chair she start talking with another person before I say a word my daughter fell down. She didn't say sorry I left so mad and spoke to the manager she careless she said she will talk to her never come back so I have to take my child to the hospital and pay for MRI since she was crying so bad and the chair hit her. It still cuts deep they didn't care! Defiantly you will get served if you don't write me your sorry letter and the action you took regarding your getto staffs.

I have been using coupons at Costco since they started sending them. The first couple of times I used them I dutifully cut them out like I do at our other grocery store. Each time I tried to hand them over the cashiers waived me off; they didn't need the coupons and would either punch in some unknown code or scan the coupon booklet (bar code near my address). The coupons would then be deducted for all the items I purchased. Great, I thought. Modern technology at work. I continued to use coupons and after the second or third time stopped cutting them out - why bother? I would show them the booklet, tell them I had coupons and they would do the rest. Well, tonight at 8:30 as the store was closing and there were a number of people waiting in line behind me the cashier ("Sharon") tells me I have to tear them out. I asked if she was kidding. No, she was not. I think I asked her 3 or 4 more times. Was she serious? It's 8:30 at night. The store is closing. There are people lined up behind me and she is going to insist I page through the booklet to tear each one out? I protested, told her I had been coming to Costco for years and never had to cut out coupons before. She then essentially accused me of lying saying they have only had coupons for a little more than a year. Note that I said I had come to Costco for years not that I had used coupons for years. We continued the back and forth, openly arguing, me threatening to complain to the manager, her saying she IS the manager. I was angry and told her so but kept my cool even though I was so mad I was shaking. I dutifully paged through the booklet and started to tear out each coupon one at a time - while people continued to wait behind me in line. Then she keeps telling me the amount due and I notice that it's not changing. She registered all the valid coupons even before I gave them to her, just as they always had. In the end I didn't even give her all the coupons. She was essentially making me jump through these hoops just to go on some kind of power trip. She claimed they needed the coupons because vendors are accusing them of registering coupons falsely. There were a number of different ways she could have dealt with the situation including (1) saying please do it next time and taking the whole booklet which would have provided them with the coupons they needed for the vendors. (2) Continued to insist that I provide the teared out versions but offered to help me tear them out thereby minimizing the conflict and saving everyone including all the other customers in line time, (3) registering the booklet and then suggesting I go the the service desk where someone would help me tear the coupons out (4) Still insisted that I tear them out to satisfy the store policy but do so apologetically, recognizing that I had not tore them out because my expectations had been set by multiple previous experiences in the same store. I know they do a lot of business and my money may not mean much to them, but I spend almost $300 that day and I have never been treated so poorly when spending that kind of money as I was this time. I will call corporate tomorrow and demand a refund on my executive membership. If I want to be treated like dirt I'll shop somewhere where I don't pay for the privilege.

I feel they should of handled you more professional. Just replace the salad or refund it. What the manager did was harassment and charges could be brought against him.

It use to be the customer is always right. What happened to that motto. The store has coverage for spoiled food or things that break and other things. They have no reason to treat their customers rude.

Costco customer service SUCKS. Their employee's are mostly clueless when it comes to where inventory is, their prices are not nearly as competitive as people think they are, and they treat you like a criminal before they will "let" you leave. You've all had to queue up in the stupid receipt checking line right? Whereby the employee glances at the 30-50 items in your cart, looks at the receipt, then waves you through as if she/he did the fastest inventory check comparison known to man looking for that one stolen item? It's a useless waste of time, the funniest part of it is if you walk in the entry circle around then leave without buying anything they do nothing, shouldn't they be frisking you? If you're going to steal just make sure you don't BUY ANYTHING first and laugh at all the suckers waiting in their second line of the day, once to get to a checker, then move 50 feet and get into the wanna get the f*** out of here line.

Costco sucks anyway. Shop somewhere else. Even if coupons, the prices aren't as competitive as they used to be and the service sucks ###. The only thing Costco has is selling in bulk in high prices!

^ FYI, you get spotted, you will be arrested. Just thought I should point that out.

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

My husband and I have had to return many items at Costco that clearly have been repacked that customers have returned that are missing parts, or are defective. It is no longer cost effective to buy these items at costco because we live on a island and returning these items on are once a month trip is clearly frustrating . I have complained to them and it continues to happen. So costco has lost my buisness on anything that is a nonfood item. its to bad that they do not take the time to check out there returns instead of just taking there customers word that they have not used them and that the parts are all there.

O yeah like the assist. manager has nothing better to do than follow you outside because of chicken salad.

What does a show that we sell tickets for has to do with the beliefs of the company? Costco also sells movie tickets and you decide to watch the movie you want. It doesn't mean we support what the movie represents.

costco is anti-china. don't go to costco in china, hk and taiwan...

I disagree that Costco Wholesale is anti-gay. I know of one store in particular that has more gays employed there than a gay bar.

Hi there, I just wanted to say that I have to disagree with your main assumption, that is, the assumption that Falun Gong is anti-gay or anti-interracial relationships. Falun Gong's teachings are truthfulness, compassion, and tolerance ("zhen, " "shan, " "ren"). How could it be anti-anyone? I've practiced Falun Gong for four years, and I have many wonderful friends (some very dear to me) who happen to be gay, and many friends who have married people of different racial backgrounds. Who am I to judge someone based on these one or two criteria? And I certainly don't feel that Falun Gong teachings encourage that kind of discriminatory thinking. Just my own personal experience -- thanks for reading. :-) E

our costco would do this for you considering the car is in your name. that sucks that they were such pedantic jerks

So why didn't you get your daughter her own card? Why would anyone get a membership, if we thought like you, we would all share the same card.

I was just looking at my Costco card. It says it's non-transferable. Most memberships are that way too. I'm guessing that because Costco sells items for such a low price they make almost all of their money based on memberships. It only makes sense not to let people who aren't members shop there.

I wanted to buy some Costco socks because they are the s*** and my old ones from 2 years ago were finally wearing out. I was down to 3 pair. So I went there and all they had were these cotton jobs that are all thin. What ever happened to the cool gray bottom socks that were sooooooo comfy? Bring em back or tell me where I can find them

I had a horrible experience with costco white glove delivery service. Overall I like costco but their white glove service is not good. Its has been about 2 months that I am still waiting for this bed to arrive. The fedex number I have been given does not show any tracking information. I have called costco customer service several times and white glove service even more times but no help. They keep on telling me that its going through 'inspection' mode. whatever that means. Very frustrated. Will not use costco online again.

Ordered an elliptical excersize machine from Costco on 12/10. They called later that week to say it was in but would have to put of delivery until 12/23. They called the afternoon of 12/20 and asked if they could deliver it that evening, There was no way to rearrange our schedule for this and asked to stick to the original date. The morning of 12/23 they called to say we were being bumped due to a more important delivery and would call back in a couple hours to let us know when they would be there, then called to say they would be there by 10. At 10:15 we got a call from the lost driver, he had been given the wrong address. We he finally arrived, he and his partner complained constantly about the number of parts and how they had never installed anything like this. Kept looking for where the seat was (it is an elliptical stepper, there is no seat). They finally brought in the main part of the body and it was badly cracked in several places. Called customer service and was told not to accept the delivery and I had a choice of waiting a month for a replacement, buying a different model or getting a refund. I chose a refund as we needed the machine for rehab from a surgery and could not wait. To date we still have not received a refund. Calls to customer service and they say they are expediting the refund but nothing. The day after they attempted the delivery of the broken machine we found a Nordic Track for similar price at Sears and ordered it. The day after Christmas, Sears put the machine on sale for >$100 less. One call and the difference was refunded to my card in less than 48 hours. Why am I paying for a Costco membership?

Three years in a row, Costco has neglected to send me my executive membership check. Every year I have to call and fight corporate before they send it to me weeks later.

This year again, they supposedly mailed out my check in January and now at the end of August I have received nothing...again. I complain at the store, but they just request a new check form corporate as they tell me that I will receive a new check within the next few weeks.

I am curious, is anybody else going through this, if so I would appreciate knowing the details of your experiences.

I worked for hep direct as a lead driver as i would not down a previous employer. This is not the case for hep idiot direct. There lack of customer service, lack of leadership, lack of organization, and piss poor employees in the warehouse and in there trucks. This company made me hate my job, hate the people i worked with, and have a piss poor outlook towards customers. I quit and took others with me to there rivals. I am happy again and like doing my job again. Anyone who has to or has already dealt with this company I feel sorry for them. They make good employees and good customer piss poor indaviduals. I wish all of you good luck, and hope costco wisens up and moves on like I did

Oh yea, Debbie and Earl are idiots!

You've probably heard of Glam Furniture? You probably deivered some of our mirrored furniture. Well, Mr Hewitt owes me $30, 000 in damage claims, false billing, service failure ect, , This man is ruthless, He stole from me and my business and family have suffered severly. I encourage you to read my post about Mr. Keith Hewitt and HEP direct on the squeaky wheel.com The link to my complaint is http://www.thesqueakywheel.com/complaints/2012/APR/complaint47803.cfm It's titled HEP DIRECT - LESSONS LEARNED FROM MY NIGHTMARE EXPERIENCE.

I am now using Metropolitan Warehouse for all of my deliveries and they have been so wonderful.

I used to work for Hep, and well yes the trucks do break down quite often and i will tell you why, they run them into the ground. If i truck is in the shop or sitting its not making them money, they run their trucks and their drivers like slaves. We were barely home a day a week to spend any time with our families, put a huge gap in my marriage the wife was about to leave me because of the job. I do apologize for the damages. Sometimes i'm sure they were due to driver error or carelessness on the drivers behalf. Other times some of the damages were things we simply did not see upon initial inspection in the warehouse before we shrunk wrapped and pad wrapped the furniture, I was let go due to my lead driver being very inappropriate to customers, I should have said something to my manager but i was afraid of retaliation from my lead driver, he was very unstable. I was honestly kind of afraid to be working with the guy but they would not switch us up. Something needs to be done about this company they either need to run a tight ship or get the hell out of business.

It's 2012 and HEP Direct continues to deliver product for Costco and they continue to operate just as the complaints above describe. It amazes me how they are able to sustain that relationship with Costco. I own a business and foolishly allowed them to make aprox 350 deliveries to my customers over a 14 month period. Aproximately 25% of those items arrived damaged. Customers called us continuously complaining that didn't show up for delivery appointments. HEP used the same excuses described above about trucks breaking down. If they can't afford to service their trucks to keep them on the road then they need to find another line of business. The worst part is they never paid us for the damaged furniture and didn't refund us for pre-paid delivery charges on items they never picked up from the manufacturer in the first place. I estimate HEP Direct is in debt to my business in excess of $30, 000.

We also had many problems with our Infinity spa from Costco, from poor communication and delivery (missing head rests, owners manual) to replacing one pump ($500.) about 1 year later along with all the lights. Now the control pad won't work,
nothing! I had to rework all the outside cover panels due to excessive noise from vibration(poorly attached) . Hose leaks. I
would not buy another spa or any large, heavy, hard to return item from Costco, ever!

Go to your nearest costco. go to membership. tell them you are having a problem with your credit side of the card. They will call the credit card company for you. you will receive it in the mail in 7-10 business days. that simple.

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

really, just get another card from membership.

You have to go Membership at the actual Costco store. It takes 5 minutes. Just ask for a new card & they'll help you. Really simple.

Lack of communication between customer and client, then to realize they don't take any ownership for their mistakes. Prices are good, wait times are bad.

I am also talking about Costco in Gig Harbor Washington...

You see people walking around in the back and all of them have papers or a phone in their hand. No one is doing the work, i.e. counting pills, filling prescriptions. If you come in with a large order they will try and say they are out of it, or they'll spend hours trying to verify prescriptions so they can rustle feathers at the doctors office and get the prescription canceled or delayed. Pharmacist will start counting, then someone will need a consultation, and I watched one older pharmacist go back to the same task 4 times! Ridiculous!

You see people walking around in the back and all of them have papers or a phone in their hand. No one is doing the work, i.e. counting pills, filling prescriptions. If you come in with a large order they will try and say they are out of it, or they'll spend hours trying to verify prescriptions so they can rustle feathers at the doctors office and get the prescription canceled or delayed. Pharmacist will start counting, then someone will need a consultation, and I watched one older pharmacist go back to the same task 4 times! Ridiculous!

Have had it with costco pharmacy here in Gig Harbor WA. They tell me they will get the prescription in on Wed, this is Monday. Go back on Wed, young Pharm TECH says the script did not come in yet and that I can come back on Friday to pick it up. I told him to give me the scripts back and he says, "oh look, it did come in and we will fill it for you." This is a 400 dollar medication so they did not want to lose the money on it. When they tell me my insurance is not going to cover it, which was not true, i tell them I will fill it at Target and to give me the prescription back. What a hassle. I take it to Target and they PHARMACIST had it filled in ten minutes. GO TARGET...Costco will NEVER get another prescription from me or my family AGAIN. And guess what...I work in a hospital and discharge patients all the time...well, you get my drift.

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

[censor]

so buying a pair of lucky jeans for $39.99 instead of $100 is not a discount? Then I guess I don't know what a discount is.

I agree, I costco employee put his hand in my face and grabbed my cart when I was not aware of they're procedures. I was so unaware that they were an employee (b/c of the casual dress) I proceded to punch them in the face ... I thought he was trying to steal from me... it was an aweful situation and will never shop there again. In reality they dont even offer good discounts - its all buzz.

costcorob idiot, it employees like you that make other people like me and everyone else on here not want to shop at costco. you dont call people idiots for having an opinion. Costco employees have bad manners, your a great example.

Hey idiot! When you leave our store we have to make sure your receipt matches your items purchased. If you would have pulled that crap at my store I would have slammed you sorry butt on the ground.

When I purchase items, they become MINE. And it's MY time, and MY dignity. I stood in enough lines, and paid enough money. Why must the sheep defend being inspected, After being fleeced!?

When I purchase one item I wait in line like everyone else to exit the store. Why should someone buying two items not have to do the same thing?

Won't be renewing my membership. I wanted to purchase a top twin mattress but forgot the bungee cords to secure it to my car and I live a fair distance away. A salesman came up with the great idea of using stretch wrap readily available at the front to wrap the mattress thru the windows around and around. Once I bought the mattress, the manager and another salesman had a fit, said the salesman could not even help me take it out of the store never mind putting it on the car. The original salesman did stick to his word and I know got into trouble helping me put the mattress on the car and wrapping it. Well it worked like a charm and didn't move a mm. I am a single woman and nearly 60. Give me a break.

I'm sorry for what happened to you...but I don't see why Costco should have to absorb the cost ($70) for a mistake unless it was their mistake. You say it was a "bank error" and were "armed" with a copy of a letter form BofA stating such...but why are you expecting Costco to eat 6 months of all of the work (collections, mailings, collection costs, ETC) to try and get the money back for the bad check? If it was your bank's error, then they should pay any fees associated with the situation.
The fact that you had medical issues and couldn't take care of the situation before 6 months is NOT Costco or Bank of America's fault. If you have a relationship with your bank, they should be the ones to try to be compassionate and pay for any fees because of their mistake.
I own a business and occasionally get returned checks. I get all kinds of reasons and I try to be compassionate...BUT the fact of the matter is, my bank charges me every time a client bounces a check to me...it's called a "returned check fee" and it ranges $15.-$25 and no matter what the reason, I am charged that fee. So no matter what the reason a client's check is returned, I want to get reimbursed for that amount. AND to tell you the truth, if I had to try to get my money for 6 months, I think $70 is more than resonable for waiting for your money considering they could have had you arrested for a bad check.
I just get so ticked off when I hear how someone bad mouths a business when they did nothing wrong.Instead I would have thought you'd be more apologetic to put them thru the hassle and happily paid the fees. After all they did hire a collection agency. That's why they had you go thru the agency...the agency had to get paid and that was probably the only way.
I think you are looking at the situation lopsided...if you were a small business and someone wrote you a check for whatever reason, you couldn't cash... you'd probably be compassionate but still want your money. There's nothing wrong with what Costco did. It should have been the other way around...with Costco saying, they no longer want your business and will never take a check from you again...not you saying you will never patronize them again.
It's a drag what happened to you medically, but it really isn't Costco's fault that happened and you couldn't get in there earlier than 6 months...PLEEZE!

your lucky it went to a collectio9n agency where i work they send it to the DA and you are brought up on charges of fraud and required to pay for a class, pay a fine, pay the bounced check fee, and pay the check.

take a cart, put some vulnerable staffs, like eggs, glass, flour in it and vandalize them while u go around in the costco and leave them inside and come out and have a cheap hot-dog and pop and go home...

Costco couldn't tell the collection agency to withdraw the claim; once a claim is made, it is too late. You didn't have anybody pick up your mail and bring it to you?

Okay, what exactly did Costco do wrong? They sent you letters telling you that you owe them money for goods you bought...when you, or ANYBODY never contacted them to explain why you have not taken care of your obligation, they took the next step to get their money. In SIX MONTHS you finally want to pay and now it is out of Costcos hands. An accident is a horrible thing but surely someone could have read the ceritfied letters from Costco before it went to collections. Costco did no wrong!