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Correctional Billing Services


Fraud & Non-Existant Customer Service

Complaint Rating:  80 % with 5 votes
80% 5
Contact information:
Correctional Billing Services
United States

We made two $56.95 payments in December, one on the 17th and one on the 19th. The payment was applied to our account. The one on the 17th was applied to someone else's account. Call after call, faxing information and even a three way call to Bill Matrix by CBS, with Bill Matrix supplying them with all the information to correct the mistake, still no cooperation. Even after the representative and her supervisor that we spoke to on the 21st of January 2009 unblocked our account so that the $50 could be transferred into our in "48 Hours", still Nothing. I called them today (January 25, 2009) to find out what is going on, guess what the Rep told me? "There are no notes on your account about this." First off, you will be dealing with the cream of the crop of idiots when you call them. I asked the rep today to update my account with my new number, and having to repeat it four times, well she took my old number out and only God knows what number she put it because the automated services doesn't recognize my new or old number. I digress, wile on the call today, the floor manager asked if he could put me on hold for 5 minutes while he called Bill Matrix. 2 minutes into the call I heard a very expected and anticipated "Click" as my call was disconnected. And guess what, yes you're right, I can't reach them because the rep screwed up my phone number. One wonders if this was not done purposely to keep me from being able to call back. Before I called. my account was "Clear". After I was disconnected, I went online and found my account had been blocked!!!
I E-mailed them as well as the local Sherrif's office, the U.S Attoney's office and their main company, Evercom.

Please do not use this company as it will cause you more harm, money and heartbreak than your loved one will ever cause you in jail.
Complaint comments Comments (4) Complaint country United States Complaint category Unauthorized Charges


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D  31st of Mar, 2009 by    0 Votes
First of all what a shame to have someone who is in jail and also complaining about a service to talk to him?, what kind of people will be wanting to have a relationship with someone in jail, the same kind of people have those kind of words about a company they don’t know how it works, so they don’t understand, but anyway good luck on your complain. I’m from Ireland and I don’t understand why people gets so angry about this type of situations. Why don’t you just go and visit your loved one a the facility
N  22nd of Apr, 2009 by    +1 Votes
http://www.evercom.net/faqs/General.htm ... This is the website for their corporate office!!! These people have the worst customer service.
A  4th of May, 2009 by    +1 Votes
As of 5/4/09 I had a pending charge of $56.95 on my chase account. I called the 866 number that was listed and it said they were bill matrix for a correctional billing faculity. This charge was not authoriazed by me. I called chase and my account will be criedited back and a new card issued.
A  27th of Jun, 2009 by    0 Votes
well Im work for this company in a call center in mexico, and is not fear what this guys from (correctional billing services) are doing
with the customers, cus Im took this trainning program to start working with this company, and when Im asked about why they said that the custumer can choose a prepaid plan, when is not a prepaid cus the sistem does not work in real time so the custumer can have a bad debt even when they pick the prepaid calls plan when they run out of credit they may be charge with this calls, is just not wrigth
I feel so bad about this people calling and asking in tears to help them out, and dont be able to do so cus this stupid service
Im total agree that is a pityfull service

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