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CB Telecommunications Securus Technologies Money stolen from credit card after i call this company to put money in account for my son to call from jail
Securus Technologies

Securus Technologies review: Money stolen from credit card after i call this company to put money in account for my son to call from jail 52

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8:53 pm EDT
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This is the second time I call correctional billing services and put money $100.00 dollars, so my son can call me from jail and never happened, every time he tried to call it didn't go thru, when I tried to call the company is either busy or once they told me that wasn't the right place to call. Please help me, I have proof is all in my bank statements and this has to stop. I don, t have extra money to give away to a company that obviously is not giving any service to me.

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52 comments
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Samantha vigil
, US
Nov 19, 2023 10:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The past 2 weeks I havent been able to receive calls from my incarcerated loved one it don't even ring on my end. Sometimes the call goes through but rarely does it

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TamaraLynn
San leon, US
Sep 12, 2023 11:09 am EDT

My husband has been trying for 38 days to get securus to do his voice print for him to be able use the phone ! I cannot securus they cant help me because it's on the inside , he has filed 12 i60s, and grievance, like what is the issue ? Ridiculous

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Gaddafi Tolbert
, US
Aug 12, 2023 8:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

they took money off my account for the last time. this sucurus is stupid and people dont need to spend money. nthey over charged me and stole from me and i just a student tring to talk to his wife with cancer shame on you

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Alexis Williams
, US
Jun 10, 2023 6:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

June 1st and 2nd I have been receiving calls from my boyfriend and I press 1 and the dang automated service still continues to repeat its self as if I never pressed 1 to accept I thought it was my phone but other people have been saying their phones are doing the same thing.

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Lisa Luttrall Cline
Montgomery, US
Jan 23, 2023 10:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My Son has been at Glossbrenner Unit for a month and still hasn't received his tablet. He has no way of receiving the messages I'm sending. Do you know why he has not got it yet. Micah Cline #[protected] is his name. Thank you

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Maria Crew
Sierra Vista, US
Jan 18, 2023 2:30 am EST

I had to get a new debit card,and it won't let me buy stamps with it.It keeps saying error in either the expiration date or number on the back of the card and I can't get a hold of ANYONE on that sight either

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Tina Rigby
, US
Jan 05, 2023 2:21 pm EST

Same thing happened to me. Securus said he was the one who used the money in which he found out another inmate got his info and used up the money. I asked securus to tell me what numbers were called they wouldn't tell me, but they told me area code and I told them that's NOT MY SON, of course they said nothing we can do. Never put money on securus debit account it will be stolen heed my word. On top of that when I was buying stamps when I hit button to purchase nothing was happening did it again same thing 2 times later again then it showed it took and son has 50 stamps and he gets out in 50 days, damn rip off they wouldn't refund money or let stamps be transferred to another relative who is inmate in prison for life, makes no sense they won't allow it. My son and I want them to go to my nephew he's in for life. What is the difference jpay and securus are combined they are both in michigan jails and or prisons? Change this policy we are not rich for securus to just take our hard earned money. When we want to help our people in bad situations they are human beings no matter what.

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Norm Graham
t. Clarksville, US
Dec 17, 2022 6:33 pm EST

When I enter my card info it keeps telling me my card info is invalid?

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Wisconsin Bob
Holmen, US
Dec 12, 2022 6:04 am EST

I've received 40 calls in last week from "Securus" [protected] filling up my VM box with the same robo recording about needing a credit card to create an account...

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lgaileM
Whitsboro, US
Nov 08, 2022 10:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I received a call on Oct 30 2022. at 626PM from Gainesville Tx Jail. I was charges for 2 calls. I only received one call. I would like my $6.99 refunded! Thank U. Linda

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Nicole Zepeda
, US
Sep 27, 2022 1:30 pm EDT

Incoming calls can’t be accepted because your IVR isn’t recognizing Dtmf tones for my selection. Has happened daily for the last 7 days. It stopped suddenly.

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Rose A, Tafoya
Albuquerque, US
Sep 14, 2022 10:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged for 3 calls of 9.34 each that the calls were dropped and i never spoke to anyone on my bank debt card. I would like a refund of 28.02 back to my debt card please. These services with Serus Technology were never used please take the time to look into and refund me.

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Judith Hatch
, US
Sep 04, 2022 5:09 am EDT

Near the holidays last year I received calls that were labeled as free from an inmate at a Texas prison. I later received a bill even though the inmate was charged. A call came through yesterday morning from the inmate and we spoke. He tried calling last night and the message I got is that he hung up and he was told my number is restricted

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Kmlove
, US
Sep 21, 2010 12:57 pm EDT

I have been a customer of this sad company. I been having the worse time with them. They claimed that I have 3 way calls. Which I did have any calls coming in at that time. Then they said that the background noise is making the calls being disconnected. I have never had such a hard time with any comany like I had with this one. I had a number of letters faxed to them about the diconnected calls and I still have not had this problem corrected. This had been going on since march/2010. I can't go to another company because this company has all the phones in the jail. So I am stuck.

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Sven
, US
Mar 12, 2010 10:33 am EST

This company is a *** joke! I haven't been able to receive calls since 2/9, multiple calls to the customer service line, they continue to assure me the line is clear, but they will send a request to tech service to check line-please call back in 24 hrs. right! thats why I'm getting letters from my friend who says he gets arecording saying the line is blocked everytime he calls. So I have to start all over again, repeat what is happening, only to be told the same thing-line is clear...oh, what about hiring operators that speak Englih well, can be understood after all this is the United States! Hate this company but they have a monopoly basically.

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pissed off in valatie
Valatie, US
May 18, 2009 11:28 pm EDT

I put $53 on my account on Tuesday, May 12, 2009. On Thursday, May 14, 2009, my Fiance called me from the Columbia County Jail and ended up getting disconnected 4 several times. It kept saying that "custom calling features were not allowed with this call".First of all I donot have call waiting, callerID, or 3 way calling, I only have basic telephone services.When I would cough or a little too much noise was in the background this would happen.We would only be on the phone for a couple of minutes and this would happen.I contacted customer service over the phone for a reimbursement they said that I had to contact the complaint center online and reinsured me that it would not happen again.Then on Friday, May 15, 2009 it happened 2 other times.I have let this go on several occasions but now I'm getting tired of being ripped off and not getting my money's worth.I have 4 children, I don't have money like that to keep blowing on calls I'm paying for and getting disconnected for no apparent reason.I would like my money reimbursed ASAP, please.(This is ridiculose.)thankyou for your time.

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AYounker1
, US
Aug 18, 2016 1:27 am EDT

Every day at least three to for times a day my call is diconnected in the first couple of mins for no reason..its 2010 n their computerized system cant tell the difference between a beep n the *** cord movin..whenever I call they tell me to fill out the form, fill out the form like I have the time or money to wait on their decision..

its not my fault their system *** n so do the jail phones..I spend at least $35 every two days on this *** phone just to be able to talk to my husband..someone needs to investigate them n fix whatever it is thats wrong..

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Luvin Life
, US
Aug 18, 2016 1:27 am EDT

This company is making a fortune off of the family of inmates they claim that they will refund you well that is BS. my fiance and I were cut off of our phone calls 6 times in a row one night and then the next 4 times in a row but when I addressed this company about the situation they told me it had to be because of either third party calls or I placed him on hold. And then because our calls did actually last more then 7 minutes they will not refund the money to the account so they made .87 cents on each one of those calls that are supposed to be 30 minute calls and will not take responsibility for their system being at fault. I wish there was another company to go through in order to talk to your loved ones. It is bad enough that our justice system puts them there but then the only company you can deal with to speak to them ***...

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Mskaydee1202
, US
Aug 18, 2016 1:27 am EDT

I am very disgusted with this company. since my fiance has been in the institution we have lost more money with this company than calls we have had. it cuts your calls claiming third party calls and i am on my bluetooth 98% of the times and not even in reach of my phone. the static and electronic sounds are terrible and they give you 10 second blank spots where i can hear him but he cant hear me and then they want you to go thru too much to get your credits back. it is very easy for them to take your money though. the saddest part about this is there is no other company to use and customer service is a blur with this company. my use for them will be over soon. hopefully they will get this together.

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Zen
, US
Aug 18, 2016 1:27 am EDT

They refuse to pay my refund and I can't talk to anyone. The phone system says my phone number doesn't exist. Their phone system is the pits...cannot get anyone to talk to. Just go round and round. I am owed a refund and still haven't seen it. Their e-mail address is non-working. Are they out of business? I have spent several hours re-dialing and going through all the prompts...to no avail. If anyone can help with another phone number that would be great. I want my money back, NOW. They are avoiding the refund.

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Angela
Houston, US
Dec 08, 2008 6:57 am EST

They make you pay upfront to receive collect calls from the city of country jail, yet when the call drops before our time is up they Still charge you $360. plus.40cent for the call you never recevied. I will report this to BBB and see what they can do about this SCAM!

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amb3r
La Crosse, US
Sep 25, 2009 3:05 pm EDT

I feel that i am being charged too much for my bill.

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Tracy Lynn Davis
Akron, US
Jul 02, 2009 2:28 pm EDT

Ever since my fiance was transfered to New Castle Correctional Facility we have had to deal with Correctional Billing Services. I keep good track of the dropped calls, and as of now we are very close to 150.00 dollars in calls that were just cut off for no reason. I always make sure im away from t.v.s and othe phones and I don't have a clue how to do a custom call, but thats what it says im doing just before it hangs up and he has to call back, which encures another charge. Now that I have sent in the proper papers 2xs and faxed them 3xs, they are saying that there aren't any dropped calls. What the heck? Where is the better business bureau' s number ?

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debbie aills
roundrock, US
Apr 14, 2012 9:24 am EDT

This is so very true, if its securus. Any one out there have the time to file a class action lawsuit? I'm in...

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ex-rethuglican
Spokane Valley, US
Feb 12, 2011 11:58 pm EST

This company is known for atrocious customer service and fraudulent business practices. There are thousands of complaints online and with the Better Business Bureaus about them and their precedent companies. Remember the bumper stickers people were putting on phone company trucks years ago? They had the Ma Bell logo and said "We don't care. We don't have to!" That applies very much to this company. Not only do they operate in an immoral price gouging manner, apparently they are accountable to no one. One non-profit group that works to help inmates and their families has posted some alternate options, check it out at http://phoneoptions.operationreentry.org Spread the word.

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ex-rethuglican
Spokane Valley, US
Feb 12, 2011 11:40 pm EST

This company and it's predecessors have a long history of ripping people off with charges for calls never completed, charges for calls cut off yet charged for the full time, for unreasonable fees and unauthorized charges to credit/debit cards as well as phone bills. A 15 minute call costing $17.77 breaks down to $1.18 per minute which is highway robbery. Reminds me of the thieves of old who stopped people on the road and demanded money to let them pass. Heck, I can go down the street and put 4 quarters in a pay phone and talk anywhere in the country for 4 minutes, and that covers all the costs for the pay phone, billing and the call itself and the company is still making obscene profits. Correctional Billing Services unfortunately has a immoral but unfortunately almost legal monopoly in many institutions in 44 states but there are some options. A non-profit organization helping inmates and their families has posted some alternate options to these thieves. See their website at http://phoneoptions.operationreentry.org Spread the word.

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jilld
Morrisville, US
Jan 08, 2011 4:47 pm EST

I set up an account last night and put $45.00 on it.. My boyfriend called this morning and we talked for a half hour. How many calls will this $45.00 actually get me?

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you will get urs some day
lowell, US
Sep 20, 2010 10:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

idk4969 that little man syndrome was for you freaK !

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you will get urs some day
lowell, US
Sep 20, 2010 10:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

what a bitter man you must have the little man syndrome wink wink little peepee huh?

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ANGELGIRL
Tallahassee, US
Jul 12, 2010 3:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

YES, i HAVE HAD THE SAME PROBLEMS. THEY CLAIM IT'S THE PHONES AT THE FACILITIES AND IT MAY BE SOMETIMES BUT THEIR SYSTEM IS NOT GOOD. WHAT IS SO BAD ABOUT THIS IS THEY HAVE A MONOPOLY ON THE PHONES AND YOU CAN'T GO WITH ANYONE ELSE. I AM NOT IN A POSITION TO KEEP GIVING MONEY AND IT NOT GOING TO MY MAN.

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Idk4969
, MX
Jun 06, 2010 12:16 pm EDT

You know what people i work at cbs, and you guys are complaining about [censor], if your pymnts are being declined is either that: you are poor, you have bad customer history with your bank, you try to make 2 pymnts within 24 hrs or you deposit the exact amount of 25 + 6.95 and when you do that you dont realize that our system also take one additional dollar to proof there is money and we return it within 24 hrs or also if you buy a prepaid visa or master card and you dont call the 1-800 # on the back to register a name and mailing address also its not guaranteed to wor its a 50-50 chance, or could be you live in the ghetto.. Ok now let talk about "30 MINUTES ON HOLD" woah woah woah people i dont know if you work at an office or a restaurant or if your manager of something but obviously you do not know what a call center is, our offices are located in mexico city and our corporate office in dallas texas i personally work in mexico city (yes im a beaner and fencejumper dear racist people) in the afternoon we dont have a lot of agents available it would be like 50 60 tops, now imagine having to receive call after call during all [censor]ing day! So dont call saying omg your [censor]ing system sucks ive been on hold for blah blah blah! because if you do i literally hang up the call so next time hopefully you call with a more friendly argument, i understand that if you have any issues you call frustated but also understan our perspective we dont stop taking calls, its not easy, i guaratee you; if you call ASKING FOR HELP the call will be easier faster we wont place you on hold just to rest for a while and we may even provide courtsey credit! So yeah now let me talk about DISCONNECTED CALLS there are quite many things why a call may be diaconncted or even blocked, belive me the main one is phone features, just by the fact of having features may disconnect or block the calls believe me i understand that nowadays all #s may have features, but if you are very stubborn to remove them, im sorry but we cant help you. Also avoid using speaker, pressing #s or having a lot of noise on the background, also the issue is taht we only credit the calls for 1 minute! Dont even bother calling if the call lasted longer, just go to the dispute center in our website, also dont bother requesting a supervisor he wont be able to help its company policies. Also dont call complaining ohhh lordy omg what a ripoff tye automated system didnt tell me that! Ohh imma sue you ohhh! Talk to a [censor]ing live agent to get all info, even if takes too long, and dont [censor]ing call for stupid [censor] to reduce flow of the calls please our system doesnt update on reql time what part of that dont you underatand! Dont threat representativea with a lawyer or the better business burau we dont care you dont sacre us wih that, even if you call the bbb tht wont help believe me just call the fcc to [censor] about rates, also that wont help. Well thats some stuff about criminal billing services if you have something to ask me or if you jut want to tell me go [censor] yourself you goddamn mexican, please feel free to do so ill be on the lookout for this blog. P.S i honestly appreciate customers who are nice and let us explain things and offer solutions.

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rawr69
, MX
Apr 16, 2010 3:54 pm EDT

hahahahah now thats funny u mentioned before mexicans get shot and killed, well its actually true, most of your relatives shoot and kill a lot of people including mexicans, oh and also, if your son got moved from one facility to another it's not the damn company's fault, the correctional facility itself does this, and when you make a payment to that company they TELL you there is a processing fee of $6.95 THAT OBVIOUSLY MEANS THE MONEY ISN'T GOING TO YOUR OWN ACCOUNT IT'S GOING TO THE COMPANY BECAUSE YOU ARE USING THEIR PAYMENT SYSTEM DAAH, and a reply to that last comment: just get a pre-paid debit card if w.u. charges you so much you should look for other alternatives, in my opinion these people should get some common sense, it's pretty obvious we live in a capitalist society, they should be already used to the idea that if they don't like the service they should look for another, probably calling cards, mail, etc, these people just want to complain about ridiculous things, you just want to be communicated with your raping/murdering/stealing/fraudulent crap of society, these calls are not coming from a coffee shop so get used to the idea they will be expensive and obviously even more if thats a long distance/collect call.

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wantjustice2010
, US
Mar 30, 2010 1:13 pm EDT

When you use the western union option on cbs they charge 11.95, which does not include the money for the actual calls. If i had to only pay 6.95 i would be jumping for joy. it is hard when your loved one is gone i think that is punishment enough. But we all know that system is designed for one thing, and justice is not always the case...

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rottenmexicans
yeahright, US
Feb 05, 2010 8:59 am EST

They're ###ing mexicans what can you expect? no wonder they get shot and killed. and i'm completely happy they should be exterminated

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wise critic
haverhill, US
Feb 03, 2010 11:28 am EST

the dropped calls are designed to get rich off customers what a ponzi scheme correctional billing has going they should be in jail for that.

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ljm515
Merritt Island, US
Jan 24, 2010 7:36 pm EST

Frustrated CBS Rep. is a complete jerk and I've cut and pasted their mean, nasty comment and sent it to CBS. It's none of their business what anyone is doing in jail and they have a rotten attitude. If this is how they treat their customers, they don't need to be working with the public... they're just too mean spirited. I'm sure this person must think they're perfect in every way to have the right to judge others so harshly.

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Frustated CBS Rep.
, MX
Jan 19, 2010 11:14 pm EST

I'm working for CBS and if you want to contact to the manager in charge of the building located on Mexico city, hes name is: CARLOS SILVA, togheter with Mr. AMEZCUA, the number to contact them directly its: [protected].

All of you located on U.S. Should be dial this numbers [protected]-[protected], please tell him to fix the system or get some of the millions of dollar' what they earn with your paymnts, if they can't do something for you, you will understand what this company doesnt care their customers

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Doug12
juno, US
Dec 21, 2009 6:55 pm EST

It is amazing how much people think they even deserve to get calls from someone locked up in prison. When you are crying about a 6.95 fee why don't you let us know why they were arrested?

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yhgjfhjh
clarksville, US
Dec 16, 2009 8:53 am EST

Sorry you all are having such a hard time with this company. I have been using them for 3 years now and i don't have even ONE complaint. Not one. Not quite sure what to to tell you other than good luck finding another service out there that REALLY ISNT A RIP OFF!

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vanessacossio
, US
Dec 16, 2009 3:04 am EST

i totally agree with all the people who hav got ripped off. i made a payment a week ago and paid there outragous fee of 6.95 only to find out my loved one got moved to a different facility the next day. so im out 6.95 because of the stupid fee. com on giv me a beeak if i wulda known he was being moved the next day i wuldnt have put no mor money in the account...right? i am really disgusted with this company. i wuld love for some one to bring his to the media they wuld love it. maybe they wuld refund us some money back...(good joke).