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1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ITV reviews & complaints 476

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10:50 pm EST
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ITV the jonathan ross show 10th december, 2016

I am writing to complain about the vile and offensive comments made by David Walliams on Saturday nights show. He said he would be home alone on Christmas Day masterbating. He also made other disgusting inappropriate ghastly comments. He is a vile creature who should not be on our TV screens. He should not be a judge on Britain's got talent either as he repeatedly makes vile inuendos and is constantly fawning over Simon Cowell in a smutty inappropriate manner. This is supposed to be a family show. It is not funny, clever, necessary...just vile, offensive, embarrassing, disgusting and I for one, will not be watching. Nor, I hope, the poor Queen. Yes I know people take "offense" at everything and anything these days and I just think "get over it"...but this time I am incensed by his disgusting comments I just had to complain.

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9:13 am EST
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ITV news reporter

There was a story of an entrepreneur from London Mr C Ostwald and his British shop people had complained about the wording of the shop point 1 this is England and we are part of the Union of Great Britain and our national flags are st George and the Union Jack of which we should be proud of not ashamed because a useless party used these flags they are a very small section of our country, we the public are a substantial amount of voters and viewers, and to my main point the reporter was trying to goad and belittle this British businessman the word racist was spewed out nearly every time Mr Ostwald mentions a product that was not reporting that was an attempted assassination of this man trying to get ahead of brexit and show that we as a country do provide products, your reporter should be ashamed of his forced propaganda of the weak views of a minority that are happy to come here seeing visual images of our country and wanting to be part of that heritage then claim that this image upsets them, there's a racist that is the most deplorable racist inciting hatred for there own kind in our society and in our media and your reporter is a typical case, he didn't ask questions on how this shop can explore this British market and play down the stupidity of a few xenophobic anti British people and stop the hate this reporter fuelled the hate and explored the racism of a very brilliant idea, this reporter should make an apology and be warned on the fanning of flames towards pathetic English hating racists

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12:59 pm EST
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ITV i'm a celebrity - friday 2 dec 2016

Disgusted at Anthony McPartland' s pretense of playing "The Last Post" for Larry Lamb's departure from "the jungle"! Has he & ITV no respect for the war heroes who paid the ultimate sacrifice to give us our freedom? If it weren't for those brave men & women he, (McPartland) wouldn't be where he is today! There's only one place & time for "The Last Post" & it certainly isn't on "I'm a Celebrity". Shame on you ITV & shame on McPartland!

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11:34 pm EDT

ITV i'm a celebrity get me outta here

Good evening,

I am writing to you to express my utter disbelief and abhorrence after viewing this years possible so called 'celebrities' to take part in celebrity jungle 2016.

I have watched every season religiously and the last episode I managed to grin and bare as Geordie Shore and Towie cast members are simply NOT celebrities. To then see an array of reality show individuals short listed for this year just disappoints me hugely and to be honest gives me lack of faith in your programmers effort and imagination.

This range of new style 'c' class celebs do not make for interesting or worthy viewing. I for one shall be averting my gaze to another channel/programme when this drivel is being aired on prime time tv.

Who on earth even knows who these people are and why would anyone want to listen to such mundane and tedious chit chat from fame hungry wannabees .

Bring back REAL celebrities who have substance, life experience, interesting, humerous, scandalous even. Until such time as you do, I shall no longer watch as it is pointless.

Why not have celebrities such as Sean Ryder, Jo Brand, Bill Bailey, Geoff Capes, Sue Perkins, Greig Davis, Dynamo or even the Krankies.

Sort it out please

Yours, still in utter disbelief

H Anderspank

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8:58 am EST

ITV blocking children's ward on youtube

This programme is one of the best showed ever on citv and have loved watching it on youtube I am waiting to buy the series on dvd but the 4th has been delayed and no release date which leads me to believe that you won't be publishing other series. I think you should take it as a compliment that people think it is a good programme and want others to enjoy it. I am very disappointed with this action.

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1:49 pm EST

ITV lochan assault

The scene where lochan touches Alicia was too hard to watch and very uncomfortable. I'm surprised a popular soap has such an effecting scene on TV. Uni it wasn't explicite or we actually seen anything but it's the story, scene, and actions of the way it was especially at a very unsatisfiing time in the world where celebrities r in the spot light of sexual complaints ( Savile, Ken barlow, Kevin Webster ) aswell as teachers in the papers.
I found this a disgrace to se on a soap which has made us all shocked and disturbed and want to put a complaint into itv and emmerdale about that scene thank you

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Chelsie H
, US
Nov 07, 2011 6:13 pm EST

I wish to complain about the second part of Emmerdale on the 23rd September where they suggested an attack on Arrans German Shepherd (clide) carried by a bullmastive, this not only offended me and upset me greatly but also gives the bullmastive a bad name. I don't believe there should more prejudice against these animals, they should not be suggesting such vile plots as it is utterly uncalled for and unneeded.

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emilyys1991
Milton Keynes, GB
May 30, 2011 7:07 pm EDT

I tuned into one of my favourite progarmmes only to realise you have changed the opening!
its all jerky and much prefferred the country scenery it used to have.
why you are trying ot modernise i have no idea, but the new look does NOT look good!

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Precious29
HULL, GB
Feb 26, 2015 1:48 pm EST

My four year old saw a teenage boy undoing a ladies trousers while asleep he assaulted her... This was at 7pm... HOW DO YOU EXPECT ME TO EXPLAIN THIS! It should have been on later. Really not happy.

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bandy legs
Bradford, GB
Mar 15, 2010 2:56 pm EDT

hi on monday 15th march laurel and ashley was talking about a funeral he did and the song they played return to cinder, then laurel said at least it wasnt frank sinatra i did it my way in fact it was played at my grandmas funeral 2 year ago in may it really upset me they need to think before they speak .

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Dee Doyle
,
Jul 12, 2008 11:15 pm EDT

I Dee Doyle Esq, would like to make an official complaint to the Board of the Executive. In this last few weeks, I have been a regular viewer of your late night show, Emmerdale. As time goes on, I have noticed that I am losing interest. The show seems to drag on and on. PART 10 on 13/07/2008 at 6-7am?

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J Mayer
Mossley, GB
Feb 27, 2015 9:56 am EST

It was very wrong to include this in a soap which goes out at family viewing time. There was no warning that something so disturbing would be shown and it was not suitable for that time of the evening.

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Emmerdale Fan
, GB
Jun 03, 2011 7:33 pm EDT

OH YES I agree . I always enjoyed flying over the green countryside and relaxing into my favourite soap. The one wonderful thing about Emmerdale is that its set in the country. A foot under a table! false picture of the village when the real picture is great! A Car driving through a funny coloured forest! What a waste of time.

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10:15 am EST

ITV sex toys and distubingly revealing outfits..

I turned on itv as I do most mornings to sit down with a coffee and watch " this morning".. I was horrified to see sex toys and bondage equiptment on a daytime family show. Very disturbed by what I viewed.. I only hope the older generation complain also, I'm 30 and I found it quite shocking. Definately wont be watching the show any longer.. Not good! The future of television 😐 James

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2:26 pm EST

ITV homosexuality

. In the popular Soap opera EMMERDALE which is on at teatime there is a clear and disturbing agenda to promote rampant homosexuality. There are a ridiculous unatural proportion of ''gay people'' in this Village! GUYS AND WOMAN in bed together kissing etc. I find this really disturbing, getting peddled week after week. It is horrible! I am more concerned about children seeing this. This is totally wrong, very inapropraite certainly not what ordinary folks wants to see, and I feel for children being subjected to perversion every night in a soap opera set in the Dales.
Country life is obviously seen as a moral even beautiful thing straight people do not want to see this homosexual ''action'' WAKEN UP ITV! WE are sick of your filth and perversion!

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Irene Hatton
Eastbourne, GB
Jul 28, 2013 1:54 pm EDT

1 would like to complain about an Episode of Emmerdale last friday where it showed the death of Gennie caused by a car accident and then being suffocated by Cameron. Is it really necessary to show such detail especially when children could have been watching as the programme was aired at 7 pm which is well before the watershed. I felt physically sick watching this and feel that Emmerdale which used to be a very nice gentle soap which i really enjoyed has now become quite violent and portrays nastiness. I feel they are doing this to boost ratings. I am definately going to stop watching this soap

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1:55 pm EST

ITV momosexuality

Dear Sirs
I have never before written in to complain about any TV programe but feel quite strongly about the following subject. In the Soap opera which is on at 7.00pm there is an agenda to promote homosexuality. There are scenes of males in bed together kissing passionately etc. I find this quite disturbing, getting shoved in my face week after week. I am more concerned about children seeing this. It is just wrong innapropraite and not what one wants to see in a soap opera set in the country.
One associates country life as a wholesome lifestyle and the majority of normal straight people do not want to see this homosexual passion!

Graeme W Sutherland

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7:15 am EDT
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ITV jack p shepherd

Jack P Shepherd whom plays David Platt in Coronation Street, needs to be sacked, due to his disgusting tweet on twitter regarding the fire at the Manchester Dogs Home on 11/09/14 ! I will not be watching until he is sacked ! Characters on this award winning soap have been sacked for less. Get rid of him now!

Please put pressure on ITV Bosses to sack him.

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nemesis147
nottinghamshire, GB
Jul 16, 2008 3:24 pm EDT

that was very responsible showing eileen setting fire to a newspaper, this is going to teach children very well i must say. PATHETIC

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DAVE4567
Liverpool, GB
Apr 05, 2015 9:00 am EDT

HI AGREE WITH YOU SHHARON HES DOES NEED TO BE SACKED NOW HES ALL WAYS MAKEING FUN OFF POEOPKLE NOW TODAY THE YTOUNG GIRL WHO PLAYS FAY WAS HAVEING ABABY TO GRAIG BUT THEY SHOULD NOT SHOW THAT AT ALL AND SHOULD NOT BE ALLOWED AS WELL CORNATUION STRET HAS GONE TO THE DOGS NOW NOT THE SAME PROGRAME ANY MORE NOW TOO SINCE THE `1960 S

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4:45 pm EDT
Resolved
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ITV helen fospero

ITV have now completely de-commissioned Helen Fospero on your channel and it is very sad that she has been overlooked to be considered as Holly's replacement on the show This Morning. I would also like to see her replace the awful Jonathan Ross in the evening and show her excellent presenting skills with a chat show. For many years she has graced our screens and had excellent success together with a wide range of topics that make her suitable for any channel. Sadly the daytime production team have treated her unfairly and in my opinion accepted bribes to allow Kate garraway to remain. The viewer services within ITV do not take any notice of my comments so i would like to see you take action.

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5:54 pm EDT
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ITV story line

Dear Sir/Madam,
I am writing this email to you to complain about the current story line featured on Emmerdale (Charity's abortion/miscarriage).

As a woman who has been through the trauma of a miscarriage myself, i find it very disrespectful and hurtful of you to write a story line where a character chooses to have an abortion and makes out/is made to make out it's a miscarriage. I would just like to point out a few things to you.

Firstly, an abortion is choosing to have your baby killed inside of you and not proceed with a pregnancy. A miscarriage is having no control of your baby dying inside of you.

Secondly, the emotional and physical pain of having an abortion is chosen by the woman. A miscarriage, you have to go through the physical pain without a choice and the emotional and mental pain for the rest of your life, again without a choice.

Miscarriage is already a subject nobody wants to and doesn't talk about already all over the world. Its a very hidden subject that needs awareness raising. Us women don't choose to have our babies die in us, sadly we have no choice. By writing your story of Charity 'having a miscarriage' when in fact it's an abortion i feel you are adding to the stigma miscarriage already sadly has and also giving off the wrong impression of what a miscarriage is actually like to physically, mentally and emotionally go through.

I appreciate you touched on the subject with Ruby's miscarriage but not many people 'get over it' as quick as you shown Ruby to and certainly do not wish for another child that quick. When you've suffered a miscarriage before you worry even more about the baby inside of you. I would appreciate in future story lines you do more research into the subject and maybe with people who have actually been through the story line you are broadcasting.

I would appreciate for this complaint to be dealt with appropriately.

Thank you.

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1:38 pm EDT
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ITV triggering storyline

As someone that suffers with bulimia, I find the current storyline very triggering. Especially as it is on just after a meal time when I am on supervisions so I can't just not watch it! Meal times are hard enough as it is without then seeing the show which only reinforces my negative thoughts towards eating and food. I know that I'm not alone in terms of finding the storyline triggering.

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8:18 am EST

ITV fraud

I subscribed for the website www.wwitv.com, and paid for the subscription and some of TV channels. The owner of the website took money from my card, but I didn’t receive what he promised. All TV channels didn’t work, and I sent messages through their website and asked to return money. They promised to return money within 5 days, but nothing happened. Now they ignore all my messages. Please leave comments about this seller, because people should know that the website is fraud and they can lose money.

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wwitv
, NL
Feb 07, 2015 1:24 pm EST

I'm the owner of wwitv.com. wwitv has been a free service since it was founded in 1998. Users never had to pay, so I don't understand the comment at all.

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2:20 pm EDT
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ITV inciting racism

I wish to put in a complaint about the episode of coronation street on friday 7/12/2013. The script of the programme was not to highlight racism but to incite it instead. I find it a disgrace that such programmes highlight racism as if only white people are racists. I am born and bred in ahighly populated area by ethnic 'minorities' and in fact a lot of my good friends are black and i assure you that a higher majority of black people are much more racist towards white people than the other way around, yet this is never highlighted. The press is just as guilty for inciting racism, in thier way they handle crime. For example if 2 white guys beat up a black guy it is reported as a racist attack, if 2 black guys beat up a white guy it is just assault, When such programmes use a saying such as 'play the white man' to portray white people as racists it is not helping racism but firing it up instead. When the character lloyd showed rage for over hearing that saying it overstated the impact it would have in reality. Black people constantly call each other '###' but if a white person said it to a black friend people seem to be outraged, racism is not just inclusive to black people, it is appliable to everyone regardless of colour, race or religion. If the producer or script writer who created that scene in coronation street is a black person themselves then they should be sacked as it is apparent they are a racist or at least a person who does nothing to cure racism but incite it instead.

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2:32 pm EDT
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ITV domestic violence

I would like to complain at the lack of after show support for men who suffer male domestic violence.i have just seen eastenders episode were they offered support for liam butcher after his bullying by so called friends.I'm outraged that throughout the storyline you never offered support for any help for men who have suffered. I have suffered at the hand of such a women and totally disagree that if women can be helped but not once offered help for men like me and tyrone i have sent similar. message before.but have not been vindicated in any way whats ever.disappointed viewer.

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4:59 pm EDT
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ITV inappropriate

tuesday 9.4.13, at about 8.30pm, the football match was on (galtasaray vs. real madrid). during the commercial break, an advert for irn- bru came on. this was highly inappropriate; a busty lady, showing a large cleavage, was encouraging the 3 boys with her, to ogle her and to fantasise about her. she was even encouraging her 'son' to show this kind of behaviour. i think it is not right and HIGHLY INAPPROPRIATE or young boys to picture a mother-figure in such a role. at this time of evening, young children (under 11) who like football, would have been watching this and many families would have been watching this therefore it is not right for them to be seeing these images on screen. surely irn-bru can think of other ways/scenarios of selling. and itv should think about their audience too.
YOU CAN REPLY to me at [protected]@yahoo.co.uk

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7:25 am EST
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ITV rubbish over christmas

i am writing about the rubbish you have put out over the Christmas the same old every year you think in this day and age we could have some better than repeats the only thing that s was worth waiting for was corri emmerdale and downtown abby and it just not your channel we are fed up with games shows quizzes and showing of old programs and as for the films that was on the mind boggles most of the acts in the films is dead or old
please do some thing about this i would be better off with a dvd play than watch some of the rubbish you put out
come on it is 2013 miss smith

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2:27 am EDT
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ITV fraud advertising

I had join Donald Barrett's ITV Home Business for $500.00 to sell his vitamin products. I was told that it was the best time to join. It wound up not the right time to join. Upline sponsor told me that I'll be making tons of money and because it is on ITV TV. It wound up changing to to receive phone call orders after they are seen on TV selling vitamin products for another $750.00. What about my first $500? It should only have been $250.00 cost because I already paid $500.00 at first. I complained to them and they just told me that it was too late to receive my $500 refund. I want my money back from these clowns. In the website they gave me none of the vitamins sold and I ha good advertiseing with MSN search. I lost more on advertiseing also. His other addresses are 100 Cummings Center Suite #142N Beverly, MA 01915, 900 Cummings Center Suite B07U Beverly, MA 01915, PO Box 414979 Boston, MA 02241 and 55 Cherry Hill Drive Beverly, MA 01915 all with title ITV Ventures.

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10:00 pm EST
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ITV improper advertising

I have just watched an advertisement on the ITV1 channel that I feel is immoral, inappropriate and in really bad taste, the advertisement was for a company advertising it's website Be Naughty .com. I appreciate that it was shown after the 9pm watershed, but there appears to be no boundaries for indecency. I understand that this advertisement is being shown in many countries but I thought our television channels had an amount of decency. I feel that the advertisement is indicating that to sleep around is OK and that joining this website will make it easier for people of that demeanor to mess about, but also for other individuals of a certain nature to find their, well we will leave it there, we all know what type of world we live in don't we. While there are discreet dating companies advertising on television like eHarmony to name one, I feel that Be naughty .com is not a discreet company. What will we see next advertised, advert's for prostitution. I am shocked at this advert. I believe I am not alone in this thought. Mr S Perry

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ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

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