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Cornerstone Pediatrics / Stupidity / Laziness

1 Centerville, OH, United States

My daughter is a patient of the physician's at Cornerstone Pediatrics. The last three times we have visited the pediatrician, the receptionist has been involved in personal conversations and has been far to busy to recognize that my daughter and I were waiting. Additionally, my daughter has had a long history of ear infections and one of the physician perscribed an antbiotic shot series to remedy it her current ear infection. The antibitic shots available were found to be unsuitable, so one of the nurses went to urgent care to get a shot for her; however, she only got one shot out of a series of shots. The next day I received a message on my answering machine explaining that they still not have the shot and my daughter would have to go to urgent care to get another one. When I asked the nurse practioner why they did not get all the needed shots the previous day, she could not give me a straight answer. Again, I was requesting the second of three shot over a three day period. All the shot had to be given sequentially on three separate days. I asked the nurse practioner if she would have a shot for Monday and she explained that they might. Basically, they were telling me that I was going to have to take my daughter to urgent care twice on two separate days. I have and HSA so you can imagine what this would do to my plan. To remedy this situation, I called a local physician that had the needed antibiotic and scheduled an exam that day instead of two visits to urgent care. The thing that bothers me is that both of the primary doctors sit as chairs for a local children's hospital. They were telling me that a shot could not be obtained despite the physicians' connections that the have at Children's Hospital. The shot could have been updated, Cornerstone Pediatrics chose not to spend the time to get it.

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