Corina Neagutoyota sienna 2010

C Nov 14, 2017

To whom it may concern:

The cables from the power door on my Toyota Sienna 2010 have snapped, now on both doors. Last year it was on the left side and this year on the right side.
Last year, as I had no time to look into this issue, I paid for the repair when I was told that there is no recall or warranty on this issue.
Last week, the cables snapped on the right side as well and I dropped off the vehicle at Richmond Hill Toyota. The advisor, has searched to see if any recalls or warranty are available, with no luck.
As such, today, November 14, I have called Toyota Canada with no success - their answer was "speak to your Service Manager" as there is no recall on this vehicle, for this issue. However, the same vehicle with the same parts had a recall on these doors, see WAB2068R. This is an existing issue that covers [protected] vehicles.
My case # is 2763640.
Please advise.

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