The email I sent today:
I've spent hundreds of dollars at Copsplus.com.
However, I won't spend another dime with your company.
On May 18, 2009, I placed an order for a Galco magazine holster, order #284791. I paid online and you collected my money immediately.
The next day, I got an email that gave me a link to check my order status. When I checked it, for the first time I was informed that the item was on back order. It was estimated to ship two weeks later.
Two weeks later, it was delayed another week.
A week later, it was delayed another two weeks. Finally, I gave up.
If you cannot deliver an item I've paid for within a month, you don't deserve my money.
I called to cancel on 22 June 2009. I was told it would be two or three days to refund my money.
Finally, on July 2, 2009, I called again. My money has not been refunded. I was treated very rudely by two different customer service representatives who clearly could not care less that it is six weeks after I paid for something and ten days after I asked for my money to be refunded, and I have neither the product nor my money. I was rudely informed today that your company has done all it is going to do and that if I don't have my money I should talk to my bank, it is not your problem any more.
Not only will I never spend another penny with your company, I am now spending my time spreading my troubles with your company on the many, many gun owner forums that I frequent. Already, my posts have been viewed several dozen times by fellow firearms enthusiasts. Your company is terrible at customer service, and I won't suffer it any longer.