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My husband and I started going to Cooper Institute in August 2009 to try to have a baby. We had a consult with a doctor prior to going to Cooper and after various tests the doctor determined we had very little chance of getting pregnant with my own eggs so we decided we would find an egg donor. In our first consult with Dr. Brazile, she told us "you have a very good chance of getting pregnant with your own eggs". We were ecstatic. We went through two failed cycles. After spending $9, 000 we decided to go to the donor office and do what we had gone there for in the first place. After finding a "shared" donor we thought were now on the right track. I called to ask how many follicles the donor had produced and was told 25. This was great because even though we had to split the eggs, we would still get at least 12 for ourselves. About 4 months later we were two days away from our transfer. The day of the donor's retrieval we got a call from Cooper saying the donor had taken her HCG on the wrong day and they were only able to retrieve 4 eggs. Because we were the second couple to choose the donor we were not going to receive any of the eggs. We were devastated and no one there showed any concern or sympathy, in fact they blamed the donor. For the record, the people at Cooper do not communicate. We are never allowed to speak to a doctor unless we schedule a consult which takes 4 weeks. They are cold, uncaring and rude. After this horrible experience we had already spent $21, 000 and although we wanted to run away from this place as fast as we could, they told us they would let us have another cycle where we wouldn't have to pay for anything we had already paid for in this cycle. We went ahead with it. They used the same donor again and this time she had a total of 12 eggs they were split between us and the other recipients. We had a transfer done and got pregnant. My blood levels were normal at first but then started to slow down. I lost the pregnancy after 3 weeks. The nurses never let me speak to a doctor through any of this. When I miscarried they simply asked if I wanted to try again. From the people at the front desk to the nurses and doctors, they are horrible! They use the same cookie cutter formula for everyone. Although this may work for many women there are special cases such as mine. I have severe endometriosis and history of cysts and fibroids. I found out later that the hormones they were giving me should not be given to women with endometriosis or fibroids. I was told by Dr. Check that patients are not treated on a case by case basis. We have decided we can't continue being tortured by these horrible people any longer. Unfortunately this comes after much stress and emotional agony.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am mostly pleased with Cooper institute, Dr Check, all of the nurses, ultra sound technicians and lab techs and 1 of the ladies at the front desk are friendly, compassionate and easy to obtain directions from. The reason for this complaint is the front desk. Infertility is a frustrating and emotionally trying experience for women (and men) trying to build a family. I have been a patient at Cooper Institute for 1 month and have been in the office maybe 5 times. Each time I leave there feeling more righteous in my discontentment with how Ive been treated by the ladies at the front desk. I am honestly shocked and dismayed at the absolute lack of concern for patient satisfaction generated by the very first group of people we encounter at this facility. I am an RN and have worked beyond that in hospitality for 2 decades. It is mind blowing that these women are still able to treat us like we are a nuisance for asking for instructions, signing in on the wrong sign in sheet (there are no signs mind you), and I have even been sighed at and have had eyes rolled at me for asking (politely with a smile) them if they wanted an updated insurance card. I am writing this for the hopes that someone can catch this issue and ongoing trend of lack of compassion and correct this, before it gives the hard working licensed professionals there a bad rep.
Please remind the women at the front of basic patient satisfaction principles and treat everyone like we are friends not foes. Energy is contagious and this labile time in our lives is not the time to exert negativity on us. Please fix this before I embarrass them at my next visit. :)
We have been going to Cooper for over a year now. Dr. Check said I should have no problem getting pregnant. We tried the natural way with the blood and ultrasound monitoring so we would know when I ovulated. Nothing. Hubby has his soldiers checked, we were told they were perfect. We tried IUI, nothing. We did one round of IVF, had 2 eggs, one made it to blastocyst and they were able to biopsy it for PGS, which we opted to do because of my age (43). It came back with 3 abnormal chromosomes. We did round 2. We had 7 eggs this time. All were bad according to the embryologist. Now we opted for a young donor (clinics suggestion), 27 yrs old. She ended up with 14 follicles, 3 were empty, 2 were immature, so that brought us to a total of 9. We shared the eggs with the donor, so we got 5. We are on day 6 and are down to 2, and the called to say that one of those is dying and not looking good for the other. I've felt that this clinic just leads you on, they never tell you of everything...example, my coworker went there, they ran them through 4 IUI cycles before they suggested that she have an HSG test done. Turns out her tubes were blocked. They now wasted a few thousand dollars. The clinic is always slammed busy, because they have the best prices. I always feel like all the patients are just cattle. How, out of 14 eggs, we get not even 1? This place is a money scam I feel. Our donor has offered her 4 eggs to us, I'm comptemplating changing clinics. Just don't think we can afford a new clinic, we're so broke after all this. Spent $25K and nothing to show for it. This place preys off of people desiring to start a family.
Absolutely agree, they are all rude, uncaring machine-like with no concern for the well-being of the patient. Money is what drives them and they would suck you dry for no return.
Your eggs are bad. That is your body telling you that you shouldn't reproduce.
If you want a child adopt, but please stop trying to reproduce when your DNA is telling you that you shouldn't.