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1.0 16 Reviews

Coolicool Complaints Summary

0 Resolved
16 Unresolved
Our verdict: Engaging with Coolicool at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Coolicool reviews & complaints 16

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C
2:14 am EDT

Coolicool unethical behaviour / breach of contract

I purchased a phone from Coolicool back in Nov 2017 (order number [protected])

Received the phone a month later (typically shipping). From the first time I turned it on, the phone didn't work properly.

When I purchased phone, Coolicool had a returned policy stating you could receive a refund if issue reporting in 15-days.

I reported the issue 14 days after I received phone. Coolicool said they couldn't provide a refund - they could only repair it.

After shipping phone back to them, their "Technical Team" could find the fault. It took them just over 6 weeks to find the fault I observed on the phone every hour.

It took them another 4- weeks to "repair" the phone and ship it back to me.

When I sent it to Coolicool, it did power on and worked for a time until the screen stopped responding to touches. The "repaired" phone is dead - it doesn't come on at all (no lights or haptic buzz with I plug in a charger).

I could have gotten a better repair by finding a 3-year child, putting this phone in one hand and a rock in the other.

How does a "Technical Team" send out a dead phone that they've "repaired"?

I've spent the last 14 weeks talking to no less than 3 "customer service" people (no service to be had here), they have all said the same thing:

"We cannot provide you with a refund, your options are 1) keep the phone (paper weight) and we will give you a $20 voucher to spend on our website OR 2) send the phone back (AGAIN) and we will send you a used phone"

You can tell when someone wants to avoid facts. I've asked all people involved the same question:

"If YOU bought something new (for $300) that was broken, would accept a $20 gift voucher (and keep the broken item) OR accept a used item instead?"

No one from Coolicool has answered this question yet. This is a far cry from a company that claims it has "stellar customer service"

After admitting that I should have received a refund when I requested it more than 8 months ago and making the mistake of fixing (breaking) the phone I purchased, Coolicool still refuses to refund my money (after 9 months) - #Onlinetheives

If you thinking of purchasing anything from Coolicool, you would be better served if you went to the ATM, withdrew the cash, set the money on fire and toasted a piece of bread - at least you'll have a piece of toast.

Avoid this company at all cost.

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1:09 am EDT
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Coolicool I am complaining about my order

I ordered a mobile [protected]) . it was arrived, but there is no invoice, no billng no shipping paper, nothing.
Please send a invoice as soon as possible.
Thank you in advance

Best regards: PUM AIR BT

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F
2:34 pm EDT
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Coolicool faulty product

My order no [protected]

Umidigi A1 pro phone with the above order number is faulty explained and video sent non of the agent replied appropriately
Phone volume up key is not functioning

I have been contacting for more than 10 days

Very disappointed have tried for the first time poor customer service

Usually I shop with gear best great customer support

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Is Coolicool legit?

Our verdict: Complaints Board's thorough examination reveals Coolicool as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Coolicool stands out for its commitment to quality and security. Clients considering Coolicool should delve into its customer service record to gauge compatibility with their expectations.

Coolicool earns 91% level of Trustworthiness

Perfect Trust Endorsement: Coolicool achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Coolicool.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Coolicool.com you are considering visiting, which is associated with Coolicool, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Coolicool has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Coolicool.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The coolicool.com may offer a niche product or service that is only of interest to a smaller audience.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
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M
5:31 am EDT

Coolicool mobile phone

Worst ever company which sells garbage stuff. You will probably get the phone you buy and maybe even on time but pray to heaven that nothing happens to it because if it will then brace for high blood pressure, anger, frustration etc etc. As I found out when the phone I bought went dead after a couple of months. They have only one email address and they ask you to send them email but its just crap. You will get a reply from them after weeks and it will be completely irrelevant to what you will be asking them to do. Basically you pay for phone and then its yours, they will not cover any warranty for phone.
They are a fraud please dont buy from them. Hand on heart, its a genuine review as I suffered sooo much from their hands.
Order number: [protected]

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8:51 am EDT
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Coolicool the phone never came / any response from customer. service

I order a phone in February 2018. Two days after I purchased the phone an email they sent me said the payment didn't go through, so I said ok and I purchased another phone this time no email was send saying the payment didn't go through, after two weeks I check the phone to see what's going on an there's no tracking number but notice they had both phones as purchases made, I checked my bank statement and both were clear so I contacted them through the email, I haven't heard back yet. They took my money and I want my money.

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3:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coolicool le eco le max 2 phone faulty — orders detail #[protected] — 22/2/2018

Hullo, first I would like to thank you for prompt delivery and careful mail packaging of the Mobile phone I received today, very good.
There is a major problem with the phone ability to to send voice sound to another phone while making the call.
- The person on the other end of the call only hears the sound of "rushing air" in normal phone call mode but when the external speakers or ear buds are attached the sound is great.
- I have tried all settings applicable to phone speaker sound but there is no improvement.
- Could you please come up with a suitable remedy for this problem, I'm sorry to have to report this to you.
I don't think photos are needed because the phone is brand new and not at all damaged.
Regards Ross England

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A
5:04 am EST

Coolicool scammers!!!

I am here to warn everyone to stay away from this terrible service. This company is a joke.
Most of their products are out of stock, but when it comes to charges, they will be the first. They will never tell you whether an item is in stock or not, they will just take your money.
If I hadn't checked my order status I would still have been sitting and waiting for something that would never arrive. So typical fo scammers...

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10:31 pm EDT
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Coolicool defective cell phone for orders detail #[protected]

Hi,
For the order #[protected], the phone is dead just after 6-7 months of normal usage. Highly defective faulty handset shipped by seller. The phone doesn't charge at all.. There has been no physical damage done to the phone and its always been plugged to voltage stabiliser while charging.
Please replace the phone or I will take strict legal action against the seller

Thanks and regards
Gurudatt

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G
4:46 am EDT

Coolicool mobile phone warranty

I purchased a phone from Coolicool that developed a problem with the screen (Dead pixels). I went online to see if it was software related and lots of people had the same fault and had returned to the manufacturer for a repair under warranty. I contacted Coolicool and they requested a video to assess the problem. After receiving the video they offered my $15 compensation which I refused as this would not cover the cost of repair. They then made the following offer.
“Dear customer, You can send it back, then we can fix it, is that OK for you?”
Since I was required to send the product back to China at my cost and I know the customs can be difficult, I looked into returning the phone to the manufacturer but when I asked Coolicool if this was ok, they responded that I must send back to them to be repaired. It cost £20 to return the phone and after 5 weeks they inform me it is my fault the screen is not working and therefore not covered under warranty “Problem is man-made). Keep in mind the phone is in perfect condition, not a single mark, so somehow I have caused dead pixels on the inside of the phone without cracking or marking the outside and all the other people that have the same fault must also be damaging their phones via magic also. This is a total con. I paid for the phone, I paid to return it and Coolicool after them seeing the video of the fault, offering my compensation and then saying they would fix it and now they are asking for £75 to fix it. The phone only cost a little over £100. So right now I have nothing and I am £130 out of pocket. Plus, I believe they would not let me send it back to the manufacturer because it is a fake, given the behaviour I can only assume this is the case. I requested they send it for an independent review but obviously they have no intentions of doing this as it would clearly rule in my favour. Also, the phone has not been returned either. So I am out of pocket for the cost of the phone, cost of returning the item and they will not fix or return the item. You would think this would be illegal but you have no rights dealing with a company like this in China.
So be very wary of this company. They are looking to con you at every opportunity.

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C
3:55 am EDT

Coolicool Refused to fix or replace defective phone

CooliCool is a scam and they are not to be trusted!
I bought a smartphone from their store and also I paid extra money for warranty. I received my phone and it didn't seem like there was anything wrong with it, it worked pretty fine, but only for two months.
Then it broke and I contacted CooliCool and asked them to fix it, but they asked me to pay for the repair service. I told them that I had a warranty, but they replied that I could not use that in my case. I demanded some reasonable explanation but received no reply.
These people are cheaters! They sold me a defective phone, and refused to fix or replace that. These people are ready to work only for money, they don't honor their own promises. Stay away!

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9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coolicool Elephone p8000 smartphone

I originally ordered, in good faith, an Elephone P8000 smartphone which was shipped out to me on June 21 2016.
I received this item on July 31, 2016, but there was some problem with the unit, it would not detect any networks so I was unable to make any connections.

After contacting you for advice, I returned the item to you for repair on August 8 2016, at my cost of C$56.90. I was told not to worry, the cost would be reimbursed.(Amber)
As per your email, you received the phone back on October 11 2016, and it was returned, supposedly fixed, on November 18 2016
It still would not detect any networks, and when I asked for reimbursement of my costs, I was offered a $10 coupon.
After sending pictures of the screens (your request), I was then offered a used phone as compensation.
On December 25 2016 you again offered a used phone.
On December 26 2016 I received an email saying that since I had had the phone more than the 15 day return/refund period, I was no longer eligible for a return/refund. Of course, because the phone was in transit almost this entire time going back and forth and I didn't get any chance to use it, but I'm getting penalized by allowing the 15 day return period to pass. A joke right? At the same time I am offered either A: $15 or B: a used phone VK77X
On January 4 2017 I accepted the offer of the used phone, even though I protested that I had paid for a superior product brand new Elephone P8000
On January 5 2017, I provided you with my name, address, phone number etc.
On January 7 2017, I was asked by your representative Necola if I would be interested in leaving a favourable comment on your website.
I considered this to be the ultimate insult considering what had been going on for so long.
On January 13 2017 I was advised by Necola that my order had been shipped on January 12 2017.
I was provided with tracking information on January 30 3027.
By February 22 2017 I had not yet received any delivery, so I contacted you again and was told by Nicola that they would contact the carrier for information.. Then on March 5 2017 I was advised that here was some kind of problem tracking the shipment with the carrier.
Finally, on March 10 2017, I received the replacement, consolation phone, the VK700X.
I want to point out a couple of things that I'm not happy about.
In total, from the day I first ordered the Elephone P8000, a total of 262 days passed by.
Your promise of reimbursement for the cost of returning the phone for repair was ultimately broken and not honored. To ask for a favorable comment on your website in the midst of all this turmoil was a slap in the face.
I want to lodge the strongest of complaints against your company. I am EXTREMELY DISSATISFIED with the service I received. I feel your customer service could use a whole lot of improvement.
Although I had previously considered your firm to be my go to company for electronic products, I will no longer be doing any business with you, and in fact, I will make it my business to actively advise as many people as I can not to do business with you either.
In closing, I want to make it abundantly clear that I am not happy with the service I received. I am not happy about being lied to. And I am not happy about being basically cornered into accepting a product I had not ordered in spite of the fact that I paid the full price for a completely different product.
I hope the right people in management get hold of this and do something to correct some of the issues I have raised.

Yours in disgust

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Update by Howard0178
Mar 15, 2017 9:06 pm EDT

Support@coolicool.com
Mar 13 (2 days ago)
New coupon offer ! Mar 15 2017
They think that this will solve all their problems
to me
HI there,
Sorry for the problem.
There must be deliver mistake on deliver way, we really send you the phone.
How about we give you 40USD coupon for you to buy a new one?
What do you think?Hope your reply.
Thanks
Jacky

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J
5:50 am EDT

Coolicool Damaged phone

I would not recommend CooliCool to anyone. I received my phone in a terrible condition, it was damaged and ad a huge crack on the screen. I contacted these guys and demanded a full refund. They tried to play jokes with me and said that when my phone left the store it was ok. They said that it was not their fault and said that I need to contact the shipping company. I refused and said that I need my money back now, but these scammers stopped replying! I don't know how, but I will get my money back!

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A
5:58 am EDT

Coolicool Fraudsters!

Never buy anything from Coolicool!
I have purchased a phone from this company and paid for it. They took my money and everything seemed fine, but later I received a message from them stating they needed all my personal information such as credit card number, passport photo, copy of my ID! I refused to provide that sort of information and they said that without that they cannot send me my item! What?
I'm a frequent online shopper and most of the things I have (clothing, gadgets, furniture) I bought online and never ever I was asked to provide that kind of information!
I asked them to cancel my order and they said that they needed my personal info to cancel. Scam alert!
People, do not order from Coolicool!

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R
3:32 am EDT

Coolicool Fake / Duplicate Product Delivered

Respected Authority, my email id:- [protected]@gmail.com My order no: - “[protected]” - And I'm going to present this Case in front of "International Court of Justice" & "Consumers International" & "International Chamber of Commerce" & "I NEED MY FULL MONEY BACK INCLUDING ALL CHARGES BY ANYHOW, OTHERWISE, I HAVE TO DO SOMETHING" I have Lot of proof not been able to attach all, so her i'm attaching some proof of Benchmarking / Battery Testing / Media Testing Screen-shots Of This Purchased Mobile from your website, Comparing with Real One Xiaomi Redmi Note 2 I'm very much disgraced and distorted after getting this poor quality phone, actually a exact bad "malpractice of duplicate phone" from your website, i have already checked each and every specification of mobile & it has several discrepancy "and being a mobile blogger I have to published this "fraudulent" into my blog - publicly as well”, so such as following problem with this mobile are:- 1) Extremely Worst Most "Battery Backup”, just drained out more then 55-60% in a day without doing anything on phone, it shows that it's a "Carbon Copy", 2) A very pathetic main camera, which camera quality is not just comparable to even lower then “5MP” Camera though it's a 13MP camera, that's tell it's a "Copy Of Original Phone", 3) Some feature doesn't work like Voice Search on Web, not even workable just for show nothing else, another sign of "Duplicate Phone", 4) Even the in-built software for battery boosting purpose hasn't show any performance even after tuned it into a best position, this reflect "Dupe Product", 5) A new untouched phone just got hanged every time while using "internet" and "app store" - a point of "Replica Produce", 6) Or the accessories comes with mobile is a fair enough "Xerox of Original One", 7) Original One Redmi Has It's Own QR Code Scanner In-Built, "Another Hint Of Fake Product", 8) And i'm not been able to do the What's App Call to any one, what the hell it is this...! So, after noticing and comparing with a "'Real One Mobile" - its shows me that you’re making "Fools" to customer and dealing as "Treachery”, that's lead you to"COURT OF CONDUCT IN AGAINST CUSTOMER PRECEDENCE" as i have every "PROOF" of it...! Therefore, "Full REFUND MY ALL “ US - $185 + $5 ” MONEY TO ME IMMEDIATELY - AS SOON AS POSSIBLE - OR ELSE I HAVE TO BRING THIS MATTER TO PRESS / MEDIA, AND Most Important that I will send this one copy to Xiaomi Company As Well to bring it in notice. Thanking you for being UN-supportive. CAUTION: - "RESPONSE TO THIS EMAIL FOR YOUR OWN WELFARE - SHORTLY, Otherwise I have to file a case against this in POLICE" VERY SINCERE TO RULES & REGULATIONS Abhishek Vaish Email ID :- [protected]@gmail.com

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K
Krister Pettersson
, US
Jun 13, 2016 12:55 am EDT

COOLICOOL does not provide the address to their Return Office and are not helpful in taking back a Defect on Arrival Smartphone Oukitel K6000 PRO. This sales company is appointed as a scam organization in other reviews.

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L
3:40 am EST

Coolicool They sell phones, which are out of stock

I bought phone from the company www.coolicool.com. It seemed to be really great, but after I placed the order and paid for it, the seller informed me that my order was out of stock. After that I heard blah-blah and promises that within 3 weeks I would get the phone, but it was big lie. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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H
himzz
, IN
Jul 05, 2015 11:39 pm EDT

i bought a phone from coolicool then i ask for refund because according to new goverment policy customs was high bymistake while paying at time of paying from paypal i add the wrong email id so i have to close that account and make a new one while asking for refund i mentioned that please pay to my correct email address that previous wrong account doesn"t exist anymore.but they refund to that account and on paypal if the money u pay to account is not present the money is reversed back to account of payee so it goes back to their account i talked to paypal customer care they are saying same that the money is reversed back to coolicool account but coolicool are like dumbs they send me the screenshot of thier paypal account in which showing reversed and reversal was completed in 2 july but even after seeing their own account they say payment is sucessfully transfered. they are litrelly theives don"t but anything from them u will regret of u buy

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Z
ZarkoGr
, HR
Dec 03, 2014 8:36 am EST

This suggest that possibly I will also go worser than even now I expected. My case: Week ago I bought Umi Zero from spanish es.coolicool.com site and offer had clock included that was downcounting time upon which depends time of shipping (clock was on european time). According to this clock I made payment 4 hours before deadline and got confirmation mail about it. But loging day after to see status of order I noticed that they registered it as day later so shippment is also moved month later. On complaint email that I send, some person named Grace replied me that by chinese time I made payment after deadline. Naturally, my respond was that it was their site and their clock and that this time is offical. After that there are no word from them.

ComplaintsBoard
E
6:13 am EDT

Coolicool I think that my order was never shipped

I bought phone from www.coolicool.com. I was really impressed that the website had only positive reviews, but my experience was horrible. I bought from them, but I still haven’t received my order. The seller never replied to my emails. I don’t recommend anyone to buy from them, because they only need your money and they can never ship your order at all. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.

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B
B
Babak Nilforoushan
, US
Sep 02, 2017 4:46 pm EDT

Same problem.
They never shipped my phone. and take my money back after 2 month

H
H
Howard0178
, CA
Mar 15, 2017 8:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sirs,

I originally ordered, in good faith, an Elephone P8000 smartphone which was shipped out to me on June 21 2016.

I received this item on July 31, 2016, but there was some problem with the unit, it would not detect any networks so I was unable to make any connections.

After contacting you for advice, I returned the item to you for repair on August 8 2016, at my cost of C$56.90. I was told not to worry, the cost would be reimbursed.(Amber)

As per your email, you received the phone back on October 11 2016, and it was returned, supposedly fixed, on November 18 2016

It still would not detect any networks, and when I asked for reimbursement of my costs, I was offered a $10 coupon.

After sending pictures of the screens (your request), I was then offered a used phone as compensation.

On December 25 2016 you again offered a used phone.

On December 26 2016 I received an email saying that since I had had the phone more than the 15 day return/refund period, I was no longer eligible for a return/refund. Of course, because the phone was in transit almost this entire time going back and forth and I didn't get any chance to use it, but I'm getting penalized by allowing the 15 day return period to pass. A joke right? At the same time I am offered either A: $15 or B: a used phone VK77X

On January 4 2017 I accepted the offer of the used phone, even though I protested that I had paid for a superior product brand new Elephone P8000

On January 5 2017, I provided you with my name, address, phone number etc.

On January 7 2017, I was asked by your representative Necola if I would be interested in leaving a favourable comment on your website.

I considered this to be the ultimate insult considering what had been going on for so long.

On January 13 2017 I was advised by Necola that my order had been shipped on January 12 2017.

I was provided with tracking information on January 30 3027.

By February 22 2017 I had not yet received any delivery, so I contacted you again and was told by Nicola that they would contact the carrier for information.. Then on March 5 2017 I was advised that here was some kind of problem tracking the shipment with the carrier.

Finally, on March 10 2017, I received the replacement, consolation phone, the VK700X.

I want to point out a couple of things that I'm not happy about.
In total, from the day I first ordered the Elephone P8000, a total of 262 days passed by.

Your promise of reimbursement for the cost of returning the phone for repair was ultimately broken and not honored. To ask for a favorable comment on your website in the midst of all this turmoil was a slap in the face.

I want to lodge the strongest of complaints against your company. I am EXTREMELY DISSATISFIED with the service I received. I feel your customer service could use a whole lot of improvement.

Although I had previously considered your firm to be my go to company for electronic products, I will no longer be doing any business with you, and in fact, I will make it my business to actively advise as many people as I can not to do business with you either.

In closing, I want to make it abundantly clear that I am not happy with the service I received. I am not happy about being lied to. And I am not happy about being basically cornered into accepting a product I had not ordered in spite of the fact that I paid the full price for a completely different product.

I hope the right people in management get hold of this and do something to correct some of the issues I have raised.

Yours in disgust

B
B
BraTe
, SI
Sep 21, 2016 7:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've bought a Umi Zero 2 smartphone for my kid at Coolicool.
After 11 months battery swollen so much it deformed the phone.
Contacted CooliCool and based on their instructions and promise they will fix the phone I've sent it to them.
It passed almost 6 months since than. Phone isn't repaired, they even stopped replying on my e-mails.
BTW: The manufacturer offers 24 months Smartphone guarantee. Coolicool offers for the same phone only 12 months!
I do not believe they will solve my problem. If they will, I'll inform you.

U
U
uffek89
, GB
Jul 12, 2016 3:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

One of the worst companies I ever came across. NEVER order anything from them. I actually think they might be fraudsters as as soon as I purchased and paid for a phone, the required every single personal information like copy of my ID, bank card copy (front and back) bank statements and god knows what else. This straight away started ringing alarm bells. I told them that I would never send them all of this as if you have all of that info, you can easily steal my identity or defraud me. So then all they needed is screenshot of my bank showing the funds coming out (with blacked out details). This conversation took 5 days. 5 DAYS! Finally I hear from them saying that actually, now the phone is not in stock (I did pay for expedited delivery, over £14, so I would have the phone when I get back from holidays). I then asked them for a refund so I can purchase the phone elsewhere. They didn't respond for 3 days and then said please wait, we don't know when it will arrive, but wait. I said no, refund me right now. I asked about 5 times now, and they keep on ignoring it, trying to shove some other phone on me (who knows what it is since they're sending me a SKU number instead of an actual name!) instead. I constantly ask for refund, still nothing. Absolute shambles, and fraudsters. I will never ever order anything from this 'company'. Total joke.
GIVE ME MY REFUND!

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ángela
Manuka, AU
May 05, 2014 1:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I also meet some trouble here like you, but they solved it very quickly. I'm OK with it.

W
W
watalee
, HK
May 04, 2014 10:37 pm EDT

i bought from coolicool.com, the smartphone is very good at really good price. did you email at support@coolicool.com?

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