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Coolerstar.com Inc. / Bad service

1 United States
Contact information:

Coolerstar / Top & Tech are HORRIBLE! I placed an order with them for some keyboards on 11/17/06 (paid by credit card, they got payment that same day) and we still have not received our order (it is now 12/6/06). For some reason, our order was shipped to NC (we are located in WA) I have been on the phone daily with them - trying to get tracking information. I asked to speak to a Manager or President of the company, and was told that they were not there. So I asked for an email address and asked that they spell it out for me - the email address I was given is invalid.

I am very unhappy with the service they have given our company. When I asked for the tracking number and found out that our order went to North Carolina, I asked that our order be shipped overnight (since Top & Tech made the mistake and we have been waiting for our order) they finally "supposedly" shipped our order 11/29 and they shipped 3 day – while I’ve been in contact with them about our order since 11/27 when I found out it went to North Carolina. I had placed the order with Jerrick on the phone and Jerrick had me speak to Chris. Chris said to me, “I remember when you placed this order with me you said that the order was going to be shipped to a different address” – which is NOT EVEN CLOSE to the truth. I had to keep calling them to get information and I still don’t have a tracking number. They don’t return calls even though they say they will.

Another thing, one of our Engineers contacted Top & Tech with questions and was told that that Top & Tech doesn’t sell keyboards – until he gave them past order history information – yet they still were not returning his calls or answering his questions.

We have been waiting for this order which I placed on 11/17, it is now 12/6... Their service is extremely poor!

Ji

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