I have not signed up for the service and not used the service. Still they charged me and sent the invoice. When I contacted them many times and they said I should talk to collection team from Convergia. I couldnt reach them many times and left a Voice message. They never called me back.
Once, I was able to talk to them, they threaten me that "All we need is money now otherwise we go to collection agency and you deal with it". I explained that I have not used the service and infact my invoice shows that I made zero (0) calls. The manager "Andrew" told me that I used convergia service. I know for sure that I have not used the service because I dont even know the number to dial for long distance using their service. So, he was threating me with fake report.