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Continental Finance Mastercard / Fees charges on account!

1 West Columbia, SC, United States

I would like to know where Continental Finance Credit Company finds the people that work for them. Ever since Septembe my husband has called to change the payment date on his credit card and every month they say that they have no record that we have even called to have the date changed. Every month, even though the account is current , they have charged a late fee and an over the limited fee on the credit card. I don't understand where they get their information on customer credit cards, DO THEY PULL IT OUT OF THE AIR, DON' T THESE PEOPLE POST NOTES ON CUSTOMER ACCOUNTS WEN THEY TALK TO THE CUSTOMERS.

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