Consumers Energy
reviews and complaints

Dear Sir or Madam

In 2010 of October 24th, Mr. Angel De Leon (my father) passed away. Since then once a year I get a call with his bill and shutoff notice. Every year I explain to someone on the other line and they respectfully say "okay no problem we will take care of it" Once a year I get the same call and every time I explain myself. However, today September 24th 2018 was different. A collection agency called me I tried to explain it to them, they want nothing to do with it or hear about it. I was strictly directed to call [protected] and ask for a Richard Closer. I spoke with or tried to speak with Mr. Closer and all I can say is he needs to have manners, and respect when treated people over the line.

Yours truly
Mr. DeLeon

I am Richard Perkins and I am sending this complaint for over charge of energy service. i am aware of payments i missed and amount due prior to the date
August. 17, 2018 and will accept charges of energy consumption up till the date of court documented eviction the 17th. of August year 2018 and not accept any charge for energy consumption after that date therefore i will not take any responsibility for energy used by the park employers and or management i will accept payment due for month of august energy usage up to the day of the 8/17/18 but not any charge after this date. I was evicted from my residence (7326 on 113 Street.) And was unable to inform consumers of the eviction.
Now i am being charged for service i did not use due to eviction, and i am complaining about the charges on my account when i am not the one responsible for the energy consumption. I was taken to court and then told to vacate premises 10 days after court date in question i have documented proof of eviction date. And therefore meadow brook manor (Park I was staying at) is responsible for energy consumption use after the date of August. 17, 2018 and wish to get information on how the issue in question can be resolved pleas contact me via phone number on account, or email provided on account as well. Secondary contact number i can be reached at is [protected]. thank you.

-Richard L. Perkins IV-

Truck number 44_338, pulling a backhoe.
3:25 pm, Friday, September 14.
Round about at M5 and Pontiac Trail.
We were in round about when driver unsafely pulled in front of our vehicle causing me to excessively brake.
When seeing him at a red light, the driver made hand gestures, blew kisses and gestured for me to roll the window down.
Very unprofessional.
I'd like to file a complaint. Please have a supervisor contact me at [protected] to discuss the issue and possible reprimand.
Thank you,
Mike Wright

Consumer Energy dug a giant hole in my front lawn; trashed and defaced my lawn. The restoration is poor and unfinished.

I have called David Kaitzke of Consumer Energy Property Restoration several times only to receive empty promises of lawn repair that are unfulfilled and not met.

I am a good customer to Consumers Energy, pay my bills regularly, and tolerated a sleepless disturbed night during the repair of my neighbors service. I feel Consumers Power should clean up their mess and repair the damage they caused to my lawn. Lawrence Walny [protected]

Good Morning I am submitting the complaint letter I sent to Kenwhirl appliance.

Considering the amount of money I pay to the Consumers Energy for this plan, a reimbursement would be appropriate. The dates are August 7 & August 9 specifically.

Good Morning

My name is Barb Ciotta. Recently, I had my dishwasher serviced by your company. In the past when your company has serviced my appliances I have had no issue. The dishwasher repair proved to be very different.

Jeff is the service technician. i have to say he is polite and gets right to work on the appliance, however what became evident during the 3 visits was his inability to complete the repair based on protocol and fear of liability.

I contacted consumers energy when my dishwasher had stopped draining. Jeff came out the first day and identified that there was clog in the hose, ok shook the hose and it seemed everything was ok. I ran one empty cycle, no problem. I ran a full cycle the next morning and the dishwasher was not draining, again put a call in and Jeff came out, identified a pump problem and had to order the part, all fine with me. Where my complaint comes in is with the day one of the repair and day 2 of the repair.

Jeff returned to install the pump. He attempted to get the dishwasher out but it was stuck coming out. Jeff stated that he is not insured should there be any damage done.Another delay. I understood, (we had a new floor installed after the dishwasher was installed) perhaps this was the issue. We called a friend who is a contractor to come by, in case I had a bigger issue here and he came in and slid the dishwasher out, easily, just required a tip up of the dishwasher. he disconnected the dishwasher and it was now ready for repair.

Jeff returned. Now mind you my dishwasher was sitting int he middle of my small kitchen for about 3 days, again I accepted this if it meant the repair would finally be complete. He repaired the dishwasher.
He then told me he does not do installs and he is not an electrician, so again we had to wait for this to be complete!

Since when does a service technician need to be an electrician to deal with a repair? isn't this part of the job? Most appliances run on electricity. Jeff also mentioned that we had disconnected the dishwasher and he wasn't an electrician and was not insured if something happened etc.
I was completely shocked. How do you repair a dishwasher and not run it to ensure it is working? He kept saying it would fine, seemed rushed and gave me his phone number should there be an issue once it was put back in.Again we reconnected the dishwasher was put back in and slid into place. Not installed as he kept saying to me.

Perhaps your company should send two technicians out to ensure the job is complete rather than leave the customer in a situation that is simply ridiculous. Most appliances run on electricity, so how does it work in other situations? My sense is that perhaps Jeff was not sure how to complete the job or did not want to.

I also did not receive the receipt in his haste to leave. Could you please mail be the copy of the service(or should I say 1/2 the service) that was performed. I pay a significant amount of money to consumers energy for this service. There is a reason for this, they are the experts, I question this now.

Sincerely,

Barb Ciotta
32931 Vermont
Livonia 48150

[protected].

I am very upset because i called to have service put into my name and because i sound feminine and i am a male amd i also am gay that i now have to take time off work to go somewhere to have my id and social security card notorized this is ridiculous. If i had the optio. To go thru a different energy company i would because i do t appreciate the prejudice or the hassle...Sincerely robert d. Redman

This company is always trying to find a way to take your money say you haven't paid a payment and CUT YOUR ELECTRIC OFF! The minute you pay your bill off another bill gets shot out and you can not see how much electric is actually being used! The customer service rep was not helpful at all very rude and unkind! If I could choose another company I would the put you in these programs to fail this company only wants you to have DHS pay your bills that's why they over charge!

When the power went out after I was unable to keep up (being on maternity leave & not having normal income) I was able to gather up enough to have it restored. The problem was that when I tried to pay it with a few different methods I was then notified that "no more than 3 ‘transactions' are allowed per account per day". I was not notified of this prior to the situation & since I only had a little bit here & there I was not permitted to make my final payment until after midnight the following day. This inexplicably ridiculous policy extended my stress which had already been excessive postpartum. It is extremely difficult to change especially runny & explosive diapers in the dark by candlelight. There is no logical reason to refuse payment when someone has a perfectly acceptable form of payment available. I would consider seeking alternate companies for electric service because of this most absurd policy. To make matters worse when I initially discussed the problem it was 4:30 in the afternoon (after putting cash onto a prepaid card)... and the supervisor had approved it to be turned back on anyway because I had been doing everything possible to make the payment & with a verbal contract to pay it in the am. They were supposed to return my phone call by 5:30 to assure breakers were off but did not. When I called back at 5:40-5:50 I was refused the same help I had previously been promised and told no one had made any prior notes. That supervisor was completely rude & told me I had plenty of time since my initial payments posted in the 11am hour. She expected me to drive across town and manually pay it at the service ctr (but I didn't even find out about this problem until closing time at 4:30) & all of this was in between making food for 40-70 refugee/immigrant families. Luckily we did not plan on using any equipment in my home. This experience has dramatically increased difficulties in my life. I would appreciate it if they would revise this policy for future users & provide some sort of recompense for all of this insanity.

Good Morning,
I'm not sure where to start, I order the Appliance protection program back in June. I have made 2 payments with this program. I called Sunday morning to have someone come out and look at my Central Air Unit. But there was a mess up with my account which was fixed and they were supposed to have some call me to have my 15 day waiting period wave due to the mistake on whoever enter my account. Never got a call until 4pm yesterday from a consumers worker name Paul to look at my AC unit. I never had an appointment but he said he would come look at it and put the new part in that I just bought for it.

Paul was here for about an hour and put the new Capacitor in, but then he tried to start it but never turn on the breaker or at the Thermostat. He was very unsure and while we were both standing there he did something and it blew up. The Compressor blew up knocked him on his butt and sparks flew, This would define my life then there was a loud hissing noise which was the freon and oil leaking out of the compressor. Then he just left and said there wasn't anything left to do. So he left with my air conditioner worst then it was. He blew up my system. I was SUPER concerned that it was a fire hazard so I called a local company for heating/cooling to make sure my house wasn't going to burn down. He asked who was out here and what they did, So I showed him. He has had a problem with Paul also and knew exactly who I was talking about. He looked everything over and said the ONLY way this Compressor would have blown up is if it was wired wrong. Paul said he put new connectors on which the new heating and cooling company could not find which connectors he put on. I then called the appliance repair service number and whoever I spoke with yelled at me and told me so sorry but there's nothing that can be done I understand done everything to fix it and it doesn't work however you made my system worse and then just left me with a hole in the side of my compressor.

I didn't think your company would make it worse, damaging it more. My house is 87 degrees, my 20.00 dollar part has now cost me 2400.

I would like to speak with someone that help Resolve my problem.

Respectfully yours
Miranda Benner
[protected]

I called consumers energy today took forever to get to a real person the lady I spoke with was short and sad at the end she had to transfer me to another department for confirmation even though she just gave me a confirmation number. She actually transferred me to ALLTEL a separate entity that has nothing to do with me getting gas service through consumers energy. That took me another 15 minutes of my time where they tried to sell Me something. The lady never told me she was transfering me over there I didn't want to talk to alltell and it was a waste of my time this is poor customer service shame on you consumers energy for making people believe that they have to wait on the line to speak to another representative for confirmation that is an out and out lie. If I had another company to go to I would at this point I hate being lied to and wasting my time. You should be honest to your customers and ALLTEL is a company I don't want anything to do with. The whole time I spoke to them they never even told me who they were representing until I spoke to supervisor and then he admitted that I was speaking with ALLTEL. Otherwise I would've thought I was still speaking to consumers energy but sadly I know your scam. I intend on contacting the utility commission as well as letting everyone on Facebook know this scam. Took me a 1/2 hour to set up gas service when I was With the first representative in less than 10 minutes but she made me believe I had to stay online in order to get a confirmation number from the next representative tell your customers what is going on do not lie to them to get a sale

6/20/18 Called the appliance service dept to have my water heater looked at again. Just recently had in serviced on 6/11/18. Now water heater would not stay lit. So service person arrived, said the water heater needed a new valve, which would have to be ordered and take up to 2 days, and he would order this part and have it sent to my house, then I could call and they will come out again and put the part on. This is nuts and inappropriate. So now my water heater went out again, less than 6 hours since he lit it, and I have already scheduled an appointment for tomorrow morning to have it lit again. I am already ready to schedule an appointment for tomorrow afternoon to have them light it again, and then Thursday morning and then Thursday afternoon etc. Where did they come up with this scam? Please someone help me! Also I spoke with Dawn (supervisor) in the appliance department, and she couldn't have been more rude I would say she does not need to work with the public.

Over Memorial Day (the 27th) weekend the pole supplying our house tipped so power lines were hanging near the ground. The technician who came "fixed by tying it to the tree" Stated that it would be replaced within 2 days. Miss Dig has promptly came the next day and marked.
We called in on Saturday June and were informed that the case had been closed. It was then reopened.
On June 6 I called and was told that the confirmation order number [protected] was still open but because it isn't an "gas emergency" there is no time frame for replacement.
I voiced my concern about the time span from Miss Dig to the repair. We have to mow the lawn --if there were children involved who could predict if the flags remain the the same place. The lapse of time til repair negates the accuracy of the marking flags.
Hopefully, after speaking with "Carol" supervisor who spoke with scheduling that if the weather stays good that it should be taken care of by the end of this week.
I don't understand how the first repair order was closed.
The customer support personnel have no access to scheduling to give a possible repair date. I expect to find information when I call and know that this situation will be corrected. I really don't feel safe with our power pole tied to my tree for this long .

Consumers Energy has sent a bill to collections. I have never lived at the address they have a bill for. I contacted them about 1 year ago trying to find out who the bill belongs to. I told them I have never lived at that address but they would not help me. I do have service with Consumers Energy and always pay on time. Called the collection agency but there is not much they can do. I want to get this off my credit report but no one will help me.

On 01/30/2018 at 2:05pm I called and was told my service was shut off at approximately 12:00pm . I paid the fees to reconnect and was told I was not able to have a tech come out until the following morning at the 8:00pm-12pm slot. I had a confirmed order number. I took the entire day off of work and waited with the phone near me at ALL times! I called after 12:00pm because no tech came out and was told by the automated service that it was pushed to 2:50pm. No tech came out. I called again at approximately 3:20pm and requested a call back which I received from "Mike" after 4:00pm . Mike tells me the tech closed my ticket and said he called me. There is no call from Consumers in my call log other than the three times I called to verify my order. I'm now told I won't have service restored until the following day February 1. I'm 48 hours without heat or hot water in 20 degree weather. HOW IS THIS FAIR TO YOUR CONSTUMERS! I have small children in my household. This is ridiculous!

I recently purchased my first home and I called to have my service transfered. Consumers requested I fax over notorized copies of drivers license, social security card, and proof I purchased my home. I faxed them all my proof. As a matter of fact I faxed it over 4 times since they kept saying it wasnt good enough. I have been calling almost everyday trying to get my gas on and they opened an account and sent a letter that it was on along with my first bill but never turned my gas on. It has been a month now and today they told me they wont accept my proofs even though there notorized and im not who I say I am. One phone call to them they got me for over $600 for a past bill from 6 years ago that just happened to show up even though I have had there service since 2009 and never shut off. There customer service reps want to call me a liar and say Im lying about who I am and refuse to let me talk to upper management.

So, after being on their payment plan so I would not get shut off, Consumers said all I had to pay monthly was 400 and I did that for one year. Well not knowing I was actually using approximately 700 a month in energy services, my bill was accumulating. So after the year was up and a new plan was set, I had to pay 700/month. Mind you my bill was about 2000 dollars at this point and I was fine with the 700. Well, I ended up missing the due date by one day so they put me back on plan for 800. It happened again because of next day posting my payment didn't post until next day...my balance at this point is 4000. So I am freaking out because they tell me my only option is one last shot for the payment plan but I have to come up with half the balance (which got this high because of their very first quote of 400/month) and that half has to be paid with in two days. OMG. Now, I also have a 1200 security deposit added on to my bill. Now, where in the hell do these people get off making a security deposit so high? Consumers is a multi-billion dollar corporation, we are middle class folks raising 3 children. We pay our outrageous bills. Not to mention, the new smart meter has now made our bill more accurate and is lower by like 300 dollars...So how much more money do I pay that was estimated and estimated based on my neighbors house, of which is twice my size and their bill is twice mine. So how much money is been on my bill for the last two years that I never even used in energy? Consumers energy is a rip off and hurting families all over while they MEGA PROFIT. Now how fair is this really? Thousands of my hard earned money that I never even used in energy. Time to not let them hurt my family anymore. I should not have to pay 1200 in security deposit when I pay my bill every month. That is an outrageous amount. PLEASE HELP!

Hello my name is tia owsley. I am right now waiting on my disability for ssi and dhs is helping us out on november 1. I have called several times to extend it but all customer services were rude and said that they cant help. I am very much stressed out and cant take it anymore. If they shut off the power i am prepared to sue. I have payed it on time for the last 1 1/2 years.

Saturday a service man came to my home without a scheduled appointment to change my old meter to a digital meter. After the replacement, he informed me that he needed to re-light the pilot on my gas and water tanks. He went in my basement and came back up and said he had completed the service. The next day when I turned on my water, the water did not get hot. My 11 daughter cold not shower for school due to this. I called consumers energy and informed them about the incident. The customer service rep asked whether I was on the appliance maintenance program. When I told him no, he said that I would be charged $90 to have someone come out and check my pilot light because the service man confirmed that he re-light the pilot light in their system.
Now as a customer, how do I confirm this and know that consumers energy is not ripping me off or setting me up to pay for this service. I was more than accommodating when the service man showed up to my home unannounced. My pilot light has never went out before, until consumers energy replaced the meter and now i'm inquiring an additional cost.
I spoke with a Manager named Tracy from the Grand Rapids office and she stated she understood but could not help until I pay the $90. This because the Service Man who works for consumers energy confirm in his system that he did his job.

I am a customer, who pays my bill on time and accommodated this meter change that I did not even request. I have a young child and limited disposable income to waste and consumers energy is taking advantage of me and the fact that they are a monopoly. After explaining this to the Manager, she offered me no solution than to pay up before she can help any further.

This is the type of business model consumers energy is able to get away with because there is no competition. Customer resources are gorged in addition to being treated like crap. I pray that I can take my business somewhere else.

I received a shut off notice last week and I'm was supposed to be shut off Sept 19. I called and was told that they would extend the date first to Sept 26, and today when I called, the recording said to pay $216 on October 3, which I can do, because I get my Social Security/Disability check on that date. Now they still insist on shutting me off on October 23, a 3 day difference. Which doesnt make any difference to me as I dont have a penny to my name. I'm a disabled senior citizen, I've been paying $216 every month on the third.
I've tried all the agencies, they don't get funded until the middle of October and first of November.
I've asked family, friends agencies and nobody can help.
Last week they told me I owed $401.00 to keep me connected. So I went to Check n Go to borrow that money and I paid Consumers. They can't give me anymore until that is paid.
I dont have a penny, and I dont have groceries, I dont have a car to get out even.
Please help extend that payment until October 3, 2017. Please.

Susan Majchrzak
Acct# [protected]
306 Mary Dr.
Bay City MI 48708
[protected]@gmail.com