Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Consumers Energy


was kicked off the shut off protection plan

Complaint Rating:  100 % with 1 votes
100% 1
I have been on the shut off protection plan for some time now . well I was kicked off of it when I was told if I paid it by the 4th of August well I made my payment on the 3rd. the month before I call ed in to make sure if I paid my bill the following day I would NOT be kicked off the plan well the next day I called in to make my payment I was kicked off the plan and now im being told I cannot be put back on because you only get 2 times well I was not kicked off the plan because of non payment I was kicked off because the operators give you the wrong information . now im screwed because they are telling me I have to pay my past due balance of 1800.00 in 5 days or they will shut me off .. Im so mad its not right of them to do this when I paid my bills when I was told I could so I DID NOT get kicked off the plan I HATE CONSUMERS ENERGY OPERATORS they are rude and very inconsiderate I have never been treated like crap from a professional place like that. If there was another company I could goto for gas and electric I would have made the change forever ago..
Complaint comments Comments (0) Complaint country United States Complaint category Utility Services

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Consumers Energy Logo Consumers Energy
Customer Care Service
4000 Clay Ave SW
United States - 49548-3017
+1 800 477 XXXX
+1 800 363 XXXX
View Full Information
Contact Us

Reply to