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This is the WORST auto loan experience that I have ever had in my life. I have been cussed numerous times by these people, I have been told to "Shut my Beak", "get off my lazy ### and get a job, so that I can pay for my truck", " that I was ###", I have been off work twice this year due to back surgery and my wife was also off due to a hernia surgery and I had fallen behind, today I was called and told that I better pay the money that I owed them, which is only 1/2 of a payment and it will not be 30 days late for 7 more days or I will have my auto taken away, I could get it back by paying double payments, a $1000.00 fine and all late fees, this is after they had worked out me paying half two weeks ago and the other half later in Nov, these are the most unprofessional, rude, obnoxious people that I have ever come in contact with! They have called my work and told other people that they were calling from the Legal Dept at CPS and that I had not paid my truck payment and that if I knew what was best for me that I would take their call,a lady named Ms. Brown has talked to me like a dog, a lady named Erica has done the same, everyone that I have had contact with in this company is RUDE! I am seeking further action against them for slander and harassment!
These people need a taste of their own brutal medicine!
On 11/13/07, I answered a telephone call at work from a man claiming to work at a towing company. This man was getting very rude with me telling me I owed some money for my vehicle and that I needed to get it paid! I tried to explain to the man that there was no way possible I owed any money, I had paid 2 months payment in a 1 month time frame. He rudely said, "Well I don't have it and "I'll just have a driver contact you in an hour", then he hung up on me!
On 11/14/07, I answered my cell phone to a man screaming at me! "Rebeka!" Where are you hiding that vehicle at! I know your hiding it! Where is it!? I want $500! I told him "WHAT are you talking about!?" He said "Don't make me get the authority's involved!" Then I said "I don't know what your talking about" and hung up the phone! Immediately the cell phone begins to ring again, private call, I answer... and there is this man again yelling at me, "Where's the vehicle at Rebeka!" I told him "I'm not Rebeka and quit calling my phone"! He said ok Rebeka, I'm sending the authority's over and hung up on me!
11/15/07, Call comes into work about 9:30 - 10:AM, It's the same man from the towing company! I answer the phone and he said "Rebeka, where do you work at so I can come pick up the vehicle". At this point and time I wanted them to take it, even if I knew for a fact that I WAS NOT BEHIND AND DID NOT DESERVE A REPO. This man hunted me down and harassed me to the point that I felt like if I walked out of my own home that "ROCKO WOULD BE WAITING OUTSIDE TO BREAK BOTH OF MY LEGS!" I felt terrified! He told me, "I'll be there in an hour"! I went out to the parking lot, cleaned out my vehicle and removed my plate. How embarrassed I was to have to do this in front of several of my employees (by the way I over see the daily operations of a large property management company and we do NOT TREAT OUR CUSTOMERS LIKE THIS)! A half our later, I receive a phone call from a CPS rep wanting to extend and offer to me! She said "If you pay $82.00 you'll be alright." I said "WHAT!" "You have some crazy man calling me, screaming at me, harassing me to the point I was afraid to stay in my own home"! Now your telling me I owe you is $82.00!" I paid the $82.00 so that this would just end! I can't believe I have to feel like I'm looking over my shoulder's in fear and thinking I just signed a loan with the frickin MOB!
I got a loan from these people in July and have made all my payments on time. I called them today to ask about their increase on transaction fee for on-line payments and that I had thought going from $1.00 to $10.00 was a little ridiculous, so I asked for a address so I could instead mail the payment the one jerk I spoke to refused to give it to me and hung up on me, I called back and spoke to someone else this time a women she told me my payment would probably not get there in time if I mailed it (its the 13th payment not due until the 20th) there in phoenix and Im in new Mexico I should be fine, anyway she put me on hold and never came back than I heard a phone tone she had hung up on me too. I again called back and asked for a address from someone else who was again rude and not much help. I cant imagine how they treat people who are behind in payments. They are horrible in customer service. People should be aware of this auto loan company.