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Consumer Direct Warranty Services

Consumer Direct Warranty Services review: extened warranty 7

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11:06 pm EDT
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This company (C D W S) Consumer Direct Warranty Services kept calling me acting like they were from Volkswagen Jetta selling extened insurance for my Jetta so I paid 2000 on my visa card when I took my car in for service I was denied so I called (CDWS) to cancel my warranty they sent me my canceled notice in the mail but I have yet to get my 2000 back and to top it off I am still not covered I have also sent a certified letter to the billing Dept.
Attn. Billing Dept.
25910 Acero Suite 200
Mission Viejo, Ca. 92691
a 2nd time on 4/17/2009 and on 4/21/2009 still have letter unopen with stamps and dates HOW DO I GET MY MONEY BACK!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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7 comments
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Lucia826
Dana Point, US
Dec 14, 2010 9:59 pm EST

I purchased a warranty on 12/24/08 and paid it in full - and it was a sacrifice, for sure. I bought it from U.S. Fidelis (Missouri) who has filed bankruptcy. I have made three claims and two were denied. The only one covered occurred while I was still paying on the warranty. After it was paid in full, nothing can be done to reach this CDWS outfit. Everything is by fax or e-mail. Some of the numbers do not even work.

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my vehicle123
Chula Vista, US
May 23, 2012 4:32 am EDT

I am trying to contact the company with no success, I need my vehicle to be serviced by this fraudulent company. Thanks

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E Johnson
, US
Mar 09, 2011 5:09 pm EST

I have warranties on both of my vehicles with this company. I have made two claims and both have been denied. One for a transmission and one for an alternator. I have the same story as everyone else. I want my money back. If there's a lawsuit involved or any help someone can give me, please do.

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joehart
, US
Aug 26, 2011 11:37 pm EDT

I want my money back so I can fix my truck.

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joehart
, US
Aug 26, 2011 11:36 pm EDT

I purshase the warranty coverage for my pick up now is in the shop an I do not have any answer from this company an a paid $2500.00
with my credit card (CDWS) and they do not answer my phone calls and my e-mail.
please do not buy any warranty from this company.

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9494
Pomona, US
Jan 11, 2011 12:53 am EST

Department of Insurance Slams Consumer Direct Warranty Services for Unlicensed Sale of Insurance

Dilbert taps into consumer frustration with the comic strip posted below. Call it wry humor. But the California Department of Insurance doesn't think consumer fraud is funny. Whether they are referred to as "service contracts, " "extended warranties" or "mechanical breakdown insurance, " vehicle repair agreements are a big profit center for new and used car dealers. Telemarketers or internet schemes may tout them as well. Often such contracts are unnecessary. Even illusory. Some of these products are legal, but many are not. In the midst of a slick sales pitch, almost no one reads the prolix printed warranty form. That is a mistake Dilbert's "confusopoly consultant" wants you to make. Now the Department of Insurance is clamping down.

For many years, car dealers have claimed that these after-market products do not qualify as insurance and they do not have to be licensed to sell them. That may change. On June 17, 2010, the California Department of Insurance issued a Cease and Desist order against Consumer Direct Warranty Services and related entities. You can read the Department's full press release here.

Some dealer service contracts fall within an exception to the insurance rules. However, in order to exploit that loophole, car dealers must follow certain procedures, have back-up insurance, provide cancellation rights and comply with other regulations.

"If you want to sell insurance in California, you must obtain a license, have adequate financial reserves and you must not deceive consumers, " said Commissioner Poizner. "In order to protect California consumers, there are specific requirements for insurance companies seeking to do business in California. If companies do not abide by these requirements, they will not be permitted to sell insurance in our state."

The Insurance commissioner's website goes a step further to promote consumer protection. Check out its "Guide to Auto Service Contracts and Agreements" here. If you have purchased a service contract or extended warranty that does not comply with these rules, contact us even before your car breaks down.

All scam victims
Please contact California Department of Insurance
David Richter
[protected]
They are recording this case now

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nledge
, US
Dec 28, 2010 3:01 am EST

Have you had any luck on getting your money back? I have had the same problem with this company!

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