Menu
Consumer Depot
Consumer Depot Customer Service Phone, Email, Contacts

Consumer Depot
reviews & complaints

www.consumerdepot.com
www.consumerdepot.com

Learn how the rating is calculated

2.3 28 Reviews

Consumer Depot Complaints Summary

9 Resolved
19 Unresolved
Our verdict: Engaging with Consumer Depot, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Consumer Depot has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Consumer Depot. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Consumer Depot reviews & complaints 28

Sort by:

Newest Consumer Depot reviews & complaints

ComplaintsBoard
J
1:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Consumer Depot Bad equipment, worse customer service

Bought an Xbox 360 that is refurbished and 6 months later it fails. Brought in to local electronics repair place and they tell me the unit is one of the oldes they have seen; no firmware updates have ever been done. Tried to email Consumer Depot and they send me an automated response saying that they have a 14 day policy and no exceptions. Tried talking to someone in Sales as there is no phone customer service and they reiterate that there are no exceptions and there is no manager or owner who is willing to take my call. My advice, never use these people. Bad product and worse customer service.

Read full review of Consumer Depot and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
ttkh
, US
Oct 24, 2016 5:32 am EDT

they are bad

ComplaintsBoard
D
1:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Consumer Depot Scam

Purchased a wireless headset for xbox 360. Arrived broken, would not charge. Would not turn on. Called Consumer Depot to see if they could help, the customer service line is a voice mail, no one to speak to. Called Consumer Depot again and dialed the sales office. A salesman named Billy answered, he informed me that the customer service department is “out to lunch”, is quite overwhelmed, and it might be some time before they get back to me. When I asked to speak to a manager, I was informed that he was also not available. I was also informed that the owner of Consumer Depot does not take phone calls. When I pressed the sales person to speak to someone else, someone who could answer any of my questions, he was kind enough to hang up on me. I promptly called back and was informed that the only person that could help me was a customer service rep named Whitney. I left a message with the customer service department, and have yet to receive a return call/email. Bottom line, Consumer Depot is a scam. They will take your money, send you a defective product, and refuse to assist you in any way after they have robbed you. Do not use Consumer Depot ever! Rip off artists.

Read full review of Consumer Depot
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
8:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Consumer Depot - late fee & credit life fees

I made an electronic payment on 10-19-2009 on my Home Depot account. My bank gave me a confirmation number showing the funds had been transfered. On the same day, Home Depot charged me a late fee of $39.00, so I called them and they tried to blame my bank. They agreed to remove the late fee, but they refuse to remove the record of a late payment from my...

View 0 more photos
Read full review of Consumer Depot and 5 comments
ComplaintsBoard
J
3:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Consumer Depot Problem with Customer Service/Product

If politeness was all that mattered I'd give them high marks - but their polite emails and phone reps stand in stark contrast to their actual customer service policies.

I ordered an xbox elite on June 22nd, it arrived on June 25th (as anticipated) but that's where the "fun" began. They shipped the wrong power cord with it so I emailed and called them on the 26th to request that the correct cord be sent. They said it would be shipped, then I emailed again on the 29th and got a response saying that it had already shipped. I called again on July 2nd because the cord still hadn't arrived and came to find that not only had it not yet been shipped, but also that it was being shipped via regular mail (even though we'd paid for an expedited shipping upgrade on the original order).

The cord finally arrived on July 6th but, after appearing to work (booting up, connecting to the internet) we discovered that game discs didn't work on it! So now it has to be shipped back (at my expense). Ironically, when I called them today because they still hadn't responded to the email I'd sent yesterday (or managed to answer the phone either of the three times I tried calling), I was told that I was really lucky because it was the 14th day--their cutoff point for returns (a fair enough policy in normal situations, but I was just able to turn it on for the first time the day before yesterday!) They don't show any xboxes in stock so I know they can't honor their promise to ship me a new unit once they receive mine so I am canceling my order and hoping that, for the first time in this whole process, they do the right thing and refund the entire amount of my order.

If you're feeling lucky - give them a try...otherwise, this might be a company to pass by. Low prices and nice reps don't count for much if they don't deliver working products in a timely fashion or have any idea what customer service is about.

Read full review of Consumer Depot
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
11:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Consumer Depot Problems

First and LAST time buyer with these folks

purchased several items from them . One, an Infocus IN1 projector comes with a removable base containing speakers and further connectivity inputs.. Got the upper part and it works fine..lower part not present at all

also order multiple floppy drives..got one of 3 ordered

They want me to RMA the entire order at my cost loose my shipping BOTH ways to correct their error. To even get this sarcastically worded response took 3 attempts at their online contact form..don't bother calling the number in FAQ they will not acknowledge anything.

I spend thousands each year on tech of various forms...but I'll spend it elsewhere after this.

The projector was a present for a 5 year old (fits to a Wii)..try telling him that it has to be returned...

Read full review of Consumer Depot
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
9:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Consumer Depot Bad service

I ordered guitar hero world tour, the picture and description was of the complete set, drums, guitar, microphone, game, and so on.What I got was the game and a guitar which has a different picture on the box.I looked back and they have the exact one for $149 with the same picture and description.There is no telling the difference and nothing that says you get the game and guitar only.They should have the correct picture to what they are selling.I looked them up on the BBB and they have an F rating so they were kicked off of the BBB.Too bad I didn't look first before I bought.I know better now.I have filed several complaints with anyone I can.

Read full review of Consumer Depot and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
Ian
, US
Feb 06, 2009 9:28 am EST

DO NOT BUY! It's not that you shouldn't trust this seller, more that you shouldn't trust what they send you. I received an un-opened Windows XP with neither the cd or key. The box was evident that someone took off the security seal then glued it back on. Have left a message with customer service over phone (not even sure if customer service is ever at the phone) and emailed them as directed on their site. It has been 2 business days and no answer. They can't answer my email but will send me the link to rate them here.

ComplaintsBoard
D
9:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Consumer Depot SCAM, and no money return

On January 5th 2009, I bought a headset (Creative Fatal1ty), which seemed to be at a very good price.

I received the box open, the item was used and it was not working at all.

I paid for the reshipping and they did not even pay the money back. The headset was 19$, the delivery was 10$. They said they dont give you the delivery back plus they charge a 20% for restocking the product after you return it. More over you pay another 10$ to reship it. And in the end they dont even give you those 15$ that according to them is everything you deserve.

After expending all the money in buying and returning the product, time returning it and waiting, and all because they did not plug the headset to see if it was working. Or maybe they did... I am pretty sure they have already sold the headset I returned to somebody else, until somebody realises that it is cheaper to keep it than to give it back to the store (especially because they wont give you the money back).

CONSUMER DEPOT IS A FRAUD, stay away from it when you are in time

Read full review of Consumer Depot
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Consumer Depot Consumer Depot is a fraud!

In July 2007 I purchased a 1GB Flash Memory Drive from Consumer Depot. When I opened the box it did not work. It was completely dead. In addition, it was obviously not new, there was no original packaging and there was some tape gunk stuck to the side of it.

On their website there was no mention of the fact that what I was ordering was a used unit. This is fraud.

I attempted to contact them to obtain a replacement or refund and they refused to do anything.

Read full review of Consumer Depot and 14 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
14 comments
Add a comment
K
K
Kimmie Lipsett
, US
Jul 15, 2023 9:02 pm EDT

July 6 2023 I want to cancel my order and I want my money back now

V
V
Virginia Grace
, US
Jun 10, 2023 1:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On May 25, 2023 at 10:16 am, I placed an order for Hexclad cookware; order number [protected] with the understanding that I would only pay $5.95 for shipping. My bank statement on May 31 reflected that payment plus an additional payment of $79.95 which I didn't agree to from Consumer Gadget Depot.

C
C
Choycine
Brooklyn, US
Jun 10, 2023 4:44 am EDT

I thought I was on a tmobile site and I was told I'd spend $1 and instead was charged $36

I would like a refund for cases

[protected]

[protected]

The event took place online and it was on 6/2 at about 4:25pm

Choycine Gibbs

M
M
Marie Propes
, US
Apr 30, 2023 11:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

40 card was charged 5.95 for shipping an then charged 29.95 for a smart watch that i did not order i would like my money back scam this incident took place april 19th 2023 at 10:50 pm confirmation number is [protected] an [protected] i would also send this bs back

D
D
Donna Barnes!
, US
Oct 29, 2022 9:35 pm EDT

This company used my credit card without my permission twice!

View 0 more photos
S
S
Smart Band
, US
Oct 29, 2022 3:16 pm EDT

Smart Band will not turn on or sync with bluetooth.

S
S
Sheila Kidd
Ararat, US
Oct 19, 2022 10:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I found the website on Facebook. Played the puck a box game and it said I had won a $500.00 Walmart Card. I seen other reviews from people that said they had receive their card and some said they didn't win nothing. We will I get this card if I do.

C
C
Claim0122
Kansas, US
Oct 16, 2022 7:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have email saying I won something to pick from a list so I paid for two things I only had one pic but the other item was 20 dollars

S
S
Shirleykay
Omaha, US
Oct 13, 2022 4:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Can't get a correct phone number for them and I'm needing to cancel my order it was about 330 ish on oct 6th 2022

J
J
Jamie Schwartz
Evansville, US
Oct 10, 2022 4:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My order number is [protected] . You took the money off my card but I never received it . The order was placed at 9/11/2022 at 9:46 .

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Consumer Depot customer service

Website

www.consumerdepot.com

Most discussed Consumer Depot complaints

Consumer Depot is a fraud!
4
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Consumer Depot?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Consumer Depot Customer Service. Initial Consumer Depot complaints should be directed to their team directly. You can find contact details for Consumer Depot above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Consumer Depot. Discuss the issues you have had with Consumer Depot and work with their customer service team to find a resolution.