Consumer Auto Rewards / Unauthorized Charges
Early April, I received a call on my cell phone informing me of this companys' rewards program. In order to receive the information I was required to pay a$2.95 handling fee. I gave the okay. The packagae would include a $100 gift certificate that I could redeem at a variety of store (Target, Home Depot, etc.). I was told that if I choose not to continue the program after the trial period that the gift certificate was mine to keep.
After several weeks and not having received the information, a charge of $29.96 and $25.00 was charged to my card. I notified my bank and reported the charges as not being authorized. I explained thes situation and they supplied me with the phone number to Consumer Auto Rewards. I immediately called and explained the problem and was told that my monies are not refundable because I called past the trial period. I explained that how was i to get in touch with them when I did not have any contact information. I did not get any repsponse to that question. Once told that my money would not be refunded. I told the }representative" that I wanted to speak with their supervisor and was told that they would tell me the same thing. I told the representative that if my money was not refunded, I am filing a complaint with the Attorney General's Office for Consumer Protection as well as the BBB. I was then informed that my $29.95 would be refunded in 5-7 days (This was on 04/22). I was hold however that the $25.00 is NOT refundable as it is a set-up fee. I told the representative that I DO NOT want the service. I was given a refund authorizaion number and a cancellation number.
I called my bank back and if the refund is not received in the specified time frame (give a day or so), I can duspute the charges (both the $29.95 & $25.00). It was also suggested that cancel my card and get a new one as apparently this company has been known to continue charges even if you cancel the service.