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1.4 121 Reviews

Conservice Utility Management & Billing Complaints Summary

13 Resolved
107 Unresolved
Our verdict: With Conservice Utility Management & Billing's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Conservice Utility Management & Billing reviews & complaints 121

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9:58 pm EST
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Conservice Utility Management & Billing utility bill

I wanted to add in on complaints about Conservice. Our utilities for our 2 bedroom apartment in downtown Los Angeles has steadily increased since our complex switched to Conservice. We are also required to pay utilities with the rent. I'm confused if it is the complex or Conservice that is causing this hike in utilities, I have read that apartment complexes are able to "rip you off" with utilities using Conservice as the billing company. In any case it seems there are enough complaints about this company for a series of years that class action suit should be in progress!

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5:07 pm EST

Conservice Utility Management & Billing fraud and scam

I have my first bill they will start small then they will jack up the price and what go happen lot people's will be homeless because of there Fraud and scam I'm going to pay but I what difference receipt if they don't give that is a fraud and scam and I did review one guy have to pay for 1, 110.00 and some cent for a one bedroom apartment this company is a fraud and scam

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Jack Lassen
, US
Jan 06, 2019 9:53 pm EST

This company has billed me for no reason at all. I don't even do business with them and they expect me to pay what costs more than half my electricity bill for vacancy. Stay away from these guys. They are definitely con artists.

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8:38 pm EDT

Conservice Utility Management & Billing water bill

I am very unhappy with this company. I just moved into my apthieves! In Richardson, TX and I received a $309.00 water bill for a 2 br apartment for only one month of service. I have been complaining for over a month now and I just seem to keep getting sent in circles. This amount for an apartment with 2 people or any residence for that matter is unheard of. No one seems to fix the problem but they continue with the astronomical balance on my account. They told me to contact management and have them check for leaks, which I did and nothing is fixed. Based on the bill they sent me they are claiming that 2 people used 19000 gallons of water in a month! Please beware on this company. I am escalating my complaint to the city and obtaining a lawyer. I paid about $20 a month for water before I moved into these apartments and now they are charging over $300. These people are theives! 

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2:39 pm EDT

Conservice Utility Management & Billing fraudulent billing

i am the only person living in my apartment. Further water pressure in my apartment is very very low. Also not much trash was accumulated in my complex and removal was done once in 5 weeks. Further I had inquired with my neighbors their bills are much lower than me. Three people neighbors pay less than me. Also this bogus company charges based on person, skin color nationality etc. Total fraud.

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6:56 am EDT

Conservice Utility Management & Billing water/sewer billing rate

I live in an apartment and the rate I am charged for water is different every month. From 9/15-10/14 I used 1900 gallons of water and was billed $28.01 for water and $30.09 for sewer. The previous month I used 2060 gallons and was billed $28.06 for water and $21.87 for sewer. Aug to Sep 1640 gallons used billed $17.22 for water, $14.01 for sewage.

Why is it that the rate per gallon is NEVER the same each month and I used less one month, but was billed more?

This makes no sense! I have talked to a neighbor who said Conservice is useless in explaining this, so who can I talk to?

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2:48 pm EDT

Conservice Utility Management & Billing set up fee

I lived in an apartment complex that utilizes the services of conservice. I moved to another apartment complex just 1 mile away and this apartment COMPLEX also use conservice. On my first bill at this new apartment CONSERVICE slapped one time service fee of $45 on my bill. What I need to know is what did they really do to set up my account. " Changing my old address to the new address" SHOULD NOT COST $45. There is also $6 service fee on top of this $45 making it $51 in total. I don't know how a company like conservice is allowed to CON and RIP consumers off in America of all places. Where are the Lawyers?. Consumers MUST organized a class action law suit against this greedy service company to recoup all the monies they have stolen from us. Consumers please let's get organized !. I live in DUCK POND an apartment complex in Johns Creek, GA

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6:38 pm EDT

Conservice Utility Management & Billing water and sewer billing from conservice

This company is overcharging!
My community has 192 units and each unit has its own meter. They still combine all usage and them bill each tenant based on sq footage of unit. Doesn't matter how many people live there. And that's just crazy. Let me pay for my usage! I'm a single parent- we conserve water! I'm paying for other people's usage that has 2 household incomes and is a family of 4 or 5!
The city charges 4.23 for every 748 gallons of water and .72 cents sewer for every 748 gallons. There is no way my family of 2 should have a water bill of 50 ish and sewer of more than that! This is just outrageous. They are making money off of us. Why?
To bill us? The city can do that
We already have meters? The city reads them?
Cut out this 3rd party!

I've looked into this company.
The owner is into a lot of things. Look up how business liscense in Boone co ky!

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Jontineise Scurry
, US
Dec 04, 2022 7:11 pm EST

Cut out this third party, they are getting over on people. It would be best for use to pay directly through the company, we don't need them to prepare a bill. When the company does that already, we are getting over billed on the sewer and water, electricity , they also charge us a service fee to even use them when we didn't expect this. The sewer is $81.50 every month how is it the same every month. Water went up $35 we stop washing as much it seem like it made it go up even more just from us conserving like all this is crazy and is a scam to me. They need to be looked into ASAP!

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3:25 pm EDT

Conservice Utility Management & Billing bill increase/customer service

This past month our utility bill for water and sewage tripled! We know there is no way we tripled our consumption this month. When I call to speak to customer service it connects me to an outsourced line in another country saying I've won a $100 gift card and they need my credit card information. When I decline the offer they either say they'll transfer me to someone who can answer my questions about the bill then they just hang up on me or they say those lines our currently down and hang up on me. Called multiple times and this is what happens every time. My apartment complex is of no help either and tells me to try emailing them instead.

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11:43 am EDT
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Conservice Utility Management & Billing utility management company

They email that the invoice is ready to view, (because they charge to mail the copy) but the invoice is NEVER ready to view.
That's how they get you to slip up and forget to pay, so they can charge $75.00 late fee, and a $50.00 processing fee.

Taking advantage of consumers who have no choice but to use them if they want the house.

Companies need to stop using them.
American Homes for Rent, stop using this company! Not very American at all!

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12:39 pm EST
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Conservice Utility Management & Billing water, sewer, trash, cable, pest control

They got the CON in Conservice is about the only thing they do get right. I am an elderly single person and the apartment complex I would believe is in total cahoots with this company. My water and sewer bill does nothing but sky rocket each month and I am the only person in my apartment and very conservative with my water. I have complained to the apartment complex where I pay my rent every month it seems to no avail. I am elderly and on a pension and cannot afford this so what am I supposed to do? I have told them that I am extremely conservative and the girl there today when I paid my rent said it is not by apartment usage? Okay then WTH am I paying for? I should only have to pay for what I use right?

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Geodoctor
, US
Jul 04, 2017 11:50 pm EDT

I have lived in Alexan Vinings Apt Atlanta apt for one year and every month i have to go to the office to get help logging in to Conservice b/ c it says no such account, even after its supposedly fixed that month. I am now faced with a late fee b/ c i was out of town and could not pay online. I am suing Alexan Vinings Apts for using a billing service that does not work (vicarious liability principle).

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3:53 pm EDT

Conservice Utility Management & Billing texas

I live in BIG apartment complex and Conservice is charging administrative fees of $3.00 each for gas, City of Garland trash service, emergency services fee and storm drainag, but does not charge a $3.00 fee for the city water and city sewage services. Im courious can 3rd party billing companies charge a $3.00 administrative fee for City Services?

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12:57 am EDT

Conservice Utility Management & Billing water bill

I live in Atlantic City, NJ and I am also a section 8 recipient. My biggest problem I have is my water bill. First if all I rent, I don't own. I work hard, take care of my children and responsibilities. My complex in which I live in have developed new owners and with that have tacked on this so called scamming company. Now I have paid my water bill when it started in 2013. I've noticed I was paying more than home owners and we have yet to see any water meters. I've stopped paying in 2014. Now it's only been two years and there is no way in hell my water bill should be $6900.00. I absolutely do not think anybody in their right mind should pay this, some people around here don't have to pay a water bill. That is totally not fair. I need some help Please

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Arlette Nelson
Las Vegas Nv, US
Aug 22, 2023 2:39 pm EDT

How do I start a lawsuit against Conservice in Las Vegas NV? My water bill went from $60 a month to $104 dollars in July 2023, they refuse to tell me how much water I used, and they clump all residents in with businesses and charge residents at Apt’s elevated charges. There is no way I myself 1 person used $104 of water in July. I called the water dept they said I should be paying around $50 a month not $104. I guess I need to file a complaint with the FTC and I highly suggesrt NV residents do the same if your apt uses them also

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Lindeanna
Casa Grande, US
Jan 29, 2022 7:17 pm EST
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Everytime that someone complains about conservice they automatically say it's been resolved but it's far from that

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Luke Romolo
, US
Nov 05, 2016 6:24 am EDT

Message me please

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7:36 am EST
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Conservice Utility Management & Billing faulty billing

Hi,

I just moved to a new apartment complex that uses Conservice for water, sewage and trash. The bills I get from them are through the roof! I've listed out all the things they do, they are conartists and they dont care about you because their client is really the apartment rental company.
1. They charge the same usage to you for water AND sewer. So essentially, if I fill a bottle of water and take it to work, I get charged for two bottles of water. Go figure.
2. That wouldn't be so bad if I was being charged for the water I actually use. The usage is off the chart! I'm single and I live in a 1-bedroom apartment. I work 9 hours a day, home on weekends. My usage is over 4500 gallons per month. Maybe it's true, so I call them up and ask for a usage breakdown on a daily basis. They have it only till August the 14th, and I have to wait till next month before they give me more current usage statistics.
3. I asked if I can see the meters, here's where it gets funny. The meters for everyone is installed in the first floor apartment, and readings are transmitted wirelessly to a device (god knows where) that records the usage and sends it to them. I am not allowed to see the submeter myself and get the readings. So there's no way to tell if the thing is even working correctly.

All in all, their service sucks and they dont care about you, the end user. The only way they're going to learn a lesson is if everyone gets together and sues them. There's plenty of evidence, it all just needs to be brought together in one coherent case.

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6:39 pm EDT
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Conservice Utility Management & Billing faulty equip, incorrect billing

Below is a recent email from Conservice to my apt complex in San Diego, Ca admitting they have faulty equipment leading to incorrect billing. They actually replaced our meter two months ago, and it's still out of whack. Our bills have fluctuated every month for the past 3 months: $45, then $81, then $48. What's more they don't bother returning the calls from residents, they just sent this email to our management expecting them to do it. Pure laziness.

~~~~~~~~~~~~~~~

Good Morning:

In collaboration with your Corporate Ancillary Department, we wanted to make you aware of a trend that we are seeing with the water sub meters in your apartment units and the potential resident questions that may follow.

As you may be aware, there are remote readers attached to the water sub meters in your residents units. As required by law, these remote readers are in place because your watersub meters may be positioned higher than what is easy for the resident toread. The reader provides a duplicate digital display of the actual meter dial, which allows the resident to know what their meter is reading at any given time.

These readers are beginning to fail over time. In the months prior to the failure the remote reader begins to slow down and the readings are actually lower than the resident is actually using. Eventually, the readers fail completely and register zero usage. When this occurs, the water sub meter read will no longer report into Conservice and then we know itis time to replace it. We have been replacing these remote readers during our quarterly maintenance visits.

The resulting effect of this process is that your resident was likely receiving a lower than actual usage read on their bill in the few months prior to the replacement. Once were place the reader, the following months read will be actual usage and may be higher than what the resident is used to. In addition, we are moving into the summer months, which is typically a time when the resident is using more water due to the summer season. Your residents may question the accuracy of the reading since is it higher than their recent readings due to the failing remote readers. You can assure them that it is indeed correct! They actually gota break over the past few months, and are now paying for the water they are actually using.

We would encourage you to utilize our Customer Service Group by phone at [protected] or by email to [protected]@conservice.com to answer these questions for your residents. We have all the data at our finger tips and can answer their questions in detail. In addition, in most cases, we can provide the resident with a day by day usage report of their meter, so they can see that it is indeed operating correctly.

Please let us know if you have any additional questions regarding this or any other concerns.

--
Xxxx
Conservice
Xxx Team Lead/ UAG Team Lead

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11:29 pm EST
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Conservice Utility Management & Billing - billing

Conservice is an appropriate name. IT'S A CON! I have had the misfortune of living in a apartment complex that utilizes their company and it's been nothing but issues. They over charge (I blame the complex for this also), they are constantly trying to tack on their late fees, even when they are the one who have "misplaced" my payment, the USPS sent a letter...

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Conservice Utility Management & Billing ripping me off every month

I live in a complex with submeters. When I noticed my water bills varying constantly in usage, I brought it to my apartment manager's attention. I then started tracking meter use DIRECTLY by taking daily readings from my submeter. I caught this company billing me about 200 extra gallons per month, consistently. The meter was tested and is accurate. Conservice customer service gave me completely inaccurate information which was verified by the technicians at Conservice via a conference call between me, them and apartment management. This company is refusing to send a technician out for free to my complex to test the rest of their "metering equipment" as their technician lives about 5 hours from my complex. They actually expect my apartment management company to pay for this even though my management company has MANY accounts with them nationwide. TRUST ME...this company is tacking extra water usage onto your bill EVERY month. I was gone for over a week and my bill was the same as previous when nobody was in my place that entire time. Toilets and everything else have been tested for leaks and are NOT the problem. On top of that, they lie like crazy and put the blame back on the apartment management. They tried to tell me that my manager has my unit listed as TWO occupants but that is funny, because I only get charged garbage for ONE occupant. They have an excuse for everything. The BBB gives them a C- rating. I am also looking into the legality of them charging the online bill pay fee as I believe it is illegal. DO NOT MOVE INTO ANY COMPLEX THAT USES THIS SERVICE. My bills are higher than any place I've ever lived and I've lived in the same city for over five years! CONservice is an appropriate name. If my latest bill is not adjusted, they will find themselves in small claims court.

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cindy sue bunch
, US
May 10, 2011 10:06 pm EDT

wow i was not so shocked seeing all these complaints, i am currently in a complex with con service was looking up there website to pay my bill, and seen this. now it makes since. as my bills vary each month. usually a difference of 20 dollars and use same amount of water etc, each mo. i am going to look more carefully now on my statements each mo. thanks for the heads up.
sincerely,
con service customer

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Poppie
Las Vegas, US
Jan 19, 2011 1:24 am EST
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It is your management; they are the ones who collect your monies from ConService. ConService gets a service fee from you and that is it. Your manager is lying to you or is unaware that corporate is inflating the persons per unit to make an inflated profit. Understand this…. The owner of an apartment complex will not allow a company to take money from their tenants and not give it to the owner, think about it. The reason ConService wanted your landlord to reimburse you is, they were sent all monies excluding the service fees collected and are responsible for any over charges, your property manager may be unaware of what corporate does or their relationship to ConService.

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Another_Conservice_Victim
, US
Jan 17, 2011 12:34 am EST

Similar issues at another residential community billed by Conservice.

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1:02 pm EST
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Conservice Utility Management & Billing - over charging

In 3 months, I have seen my water/sewer bill rise from $90.00 to $168.00 to $258.00 I live by myself so I know how much water get's used. I have complained multiple times about them to my building manager, and to them in person and no one has done anything. I was gone for two weeks during the $258.00 month so I know they are screwing me. I would avoid these guys at all costs.

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3:40 pm EDT
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Conservice Utility Management & Billing - scammers

Beware!!! This whole company is a joke. They bill customers after reading broken meters and refuse to adjust your bills. Their customer service can barely speak a lick of English and are often VERY rude. They sound like they are reading from "Answer Cards" when you call them to confront them about it. They personally install their OWN meters and then claim...

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12:21 pm EDT
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Conservice Utility Management & Billing extra fee for using credit card to pay bill

This company charges a $3 fee for paying online using a credit card. I had heard that this was illegal, so I contacted my credit card company (MasterCard), which told me it was illegal 99.9% of the time, leaving the .1% to a payment arrangement through a third party agent. In this age of technology and automated payment software, I would think this is not only unethical, but unfair. As for the legality, I'm not an expert in this area, but common sense tells me it should be.

Sincerely, JD

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Another_Conservice_Victim
, US
Jan 17, 2011 12:41 am EST

Not sure about MasterCard, but Visa's requirements make it sound like this is prohibited.

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12:10 pm EST

Conservice Utility Management & Billing rip offs with billing

THEY ARE A HUGE RIP OFF, I live with one other roomate, which we are never home, and recieved a 200.00 bill for 2 1/2 months worth of water/sewer/garbage. Are you ###ing kidding me? We are hardly there, and 60.00 a month to pee and take outt he trash is ###ing ###ed, they need to lower there rates, ###ing idiots!

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serega
sdfsdfasd, US
Jan 20, 2010 9:07 pm EST

I agree. I have the same problem. ###...
And it is actually slightly goes up every month. WTF?

Conservice Utility Management & Billing In-depth Review

Company Overview:

Conservice Utility Management & Billing is a leading company in the field of utility management and billing. With a rich background and history, Conservice has established itself as a trusted provider in the industry. The company's mission is to provide efficient and reliable utility management solutions while upholding their core values of integrity, innovation, and customer satisfaction.

Services Offered:

Conservice offers a comprehensive range of utility management and billing services. Their offerings include utility bill processing, meter reading, utility cost recovery, and utility conservation programs. Each service is explained in detail, ensuring customers have a clear understanding of the benefits and features. Conservice's services are available in a wide coverage area, ensuring accessibility for customers across various regions.

Customer Experience:

Signing up for Conservice's services is a hassle-free process, with a user-friendly interface that simplifies the onboarding experience. Customers can expect top-notch customer support, with responsive representatives who are readily available to address any queries or concerns. The online platform and mobile app provided by Conservice are intuitive and easy to navigate, enhancing the overall user experience. Billing and invoicing are transparent, providing customers with a clear breakdown of charges and usage. Overall, customers express high levels of satisfaction with Conservice's customer experience.

Pricing and Billing:

Conservice maintains a transparent pricing structure, ensuring customers are aware of the costs associated with their utility management services. Billing and invoicing accuracy is a priority for Conservice, minimizing the chances of errors or discrepancies. Customers have the flexibility to choose from different payment options, making it convenient to settle their bills. While additional fees or charges may apply in certain cases, Conservice ensures transparency by clearly communicating these to customers.

Efficiency and Effectiveness:

Conservice excels in accurately tracking and monitoring utility usage, providing customers with valuable insights to manage their consumption effectively. The company's timeliness in processing and delivering utility bills is commendable, ensuring customers receive their invoices promptly. In cases of billing discrepancies or issues, Conservice demonstrates efficiency in identifying and resolving them promptly, minimizing any inconvenience for customers. Their commitment to managing utility consumption and reducing costs is evident in their effective solutions.

Technology and Innovation:

Conservice leverages advanced technology in their utility management services, enhancing efficiency and accuracy. The integration with smart home devices or systems allows customers to seamlessly monitor and control their utility usage. The company's innovation extends to energy-saving solutions, providing customers with practical ways to reduce their environmental impact. Conservice ensures accessibility of data and analytics for customers, empowering them with valuable information to make informed decisions.

Industry Reputation:

Conservice enjoys a stellar reputation within the utility management industry. Their commitment to excellence has earned them recognition and awards for their outstanding services. The company actively collaborates with other industry leaders, forming partnerships that further enhance their offerings. Conservice diligently complies with industry regulations and standards, ensuring customers can trust in their expertise and professionalism.

Sustainability Initiatives:

Conservice is dedicated to environmental sustainability, implementing energy-saving programs that benefit both customers and the planet. They actively promote the use of renewable energy sources, contributing to a greener future. The company's commitment to sustainability is further demonstrated through relevant certifications and initiatives, showcasing their dedication to responsible practices.

Pros and Cons:

Pros of using Conservice Utility Management & Billing include their comprehensive range of services, excellent customer experience, transparent pricing, and efficient utility management solutions. However, some customers may find that the company's services come at a slightly higher cost compared to competitors in the industry.

Conclusion:

Conservice Utility Management & Billing is a reliable and efficient provider of utility management services. With their commitment to customer satisfaction, innovative solutions, and dedication to sustainability, Conservice is highly recommended for potential customers seeking a trusted partner in managing their utility needs. The company's performance and value are evident in their industry reputation and the satisfaction expressed by their customers.

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Contact Conservice Utility Management & Billing customer service

Phone number

+1 (866) 947-7379

Website

www.conservice.com

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