Conservice Utility Management & Billing review: Service 55

No notification was made by Conservice or my Apt Complex.

Billed for past unbilled water charges without any explanation as to why this has occurred.

the price increased 100%

they are charging $320 at month for apartment 1 bedroom for water and sewer.

I want in too! This "CONservice" company is straight ridiculous! Plus they never want to explain my bill! Please keep me posted about any Class Action lawsuits on them!

Contact me by markch2022@gmail.com

Hello,

I need to file a complaint about conservice. Our rates have gone up dramatically since end of 2022 and my roommate and I are on an extremely tight budget; when I complained to customer support they just ignored me. We used to only pay $15 a month and now it’s jumped to $45.

I been live in Ashland city 2 months now I work nights so I’m never there but this conservice is a new billing service and y’all charge with these 2 months has change or switch up I never seen no service charges all kinds of fees that don’t make since I need some understanding cause I feel like the company scam

I have just moved in to a new property & I am being overcharged already. I believe it to be 3 times the normal amount. Really shocked & upset. I will be checking with our neighbors about their bills.

I'm complaining in order to file a lawsuit against Conservice. I have been notified via mail that the company is over charging customers. I had no idea that I was being taken advantage of. I recently reviewed a bill, so I know that I am entitled too any refunds available. I also would like to change companies.

My daughter and her roommates water and sewer bill continues to be outrageously high. Conservice is charged $600 in Sept and $850 for Nov for just water and sewer. These ladies are in school all day and do not use the amount of water the meters are reading. How can you go from 5k to 20k gallon usage in a small apartment. Their neighbor's bill was not that high. There has to be someone tapping into their water and or Forbes has some incompetent maintenance guys who can't seem to figure out a leak. Please help. Daughter's apmt is Bridges on Forbes.

My water went from 5.00 to 19.00 and is now 48.00. The statement says o have used 2900.00 gals of water in one month. This is outrageous and can not be true I work almost everyday and there are 8 hours in a day that no one is home. This needs to b investigated and corrected.

Conservice: it's all in the name! It's a "con" posing as a "service"!

Conservice leaves a trail of slime behind itself, in whatever community through which it slithers.

Buy a new unit that is unoccupied for months and still get billed full price for utilities which - if properly metered - would show zero usage?! Conservice! Welcome to a con where your utility bill is based on a community average, not your individual usage.

Charged recurring Late Fees on an account that's current because the vendor's accounting system can't be updated after online payments are made?! Conservice! Welcome to a con where your timeliness and honesty will be rewarded with erroneous penalties that can't be reversed due to "system error".

Hey, when in doubt, the Customer is always Wrong! Conservice! Welcome to the automated future of screwing America's housing residents out of paying utility providers directly. With a Customer Support team who is both clueless and powerless to change the runaway machine gobbling up your hard-earned disposable income!

Conservice: it's all in the name! It's a "con" posing as a "service"!

#donotpay.com - Search "Conservice"

Conservice Utility is a rip-off. When the cold months hit they triple the bill regardless of usage. My 81 yo dad went from $39 monthly to $362 monthly. When he called to inquire they told him they just charge according to the previous year's rate you were charged. That previous year was ridiculous. His bill went as high as $462 in a 2 bedroom apartment. So, with this year starting out a little tolerant in weather he turned the thermostat off in December and still received a bill of $162.00. I have written to the BBB and have gotten no resolution for him. He called BGE and they told him he would have to speak to his rental office. Well the rental office told him that nothing could be done, so they're a rip-off too getting a cut from Conservice in this inhumane scheme to swindle people out of their Social Security money.

CONService estimates water bills even in communities that have working, individual water meters. CONService claims "we can't get a read" and conveniently OVER-estimates the bill EVERY month.They say "we might send out a technician" and "we don't know when" and never do it after months and months. CONService will keep you on the phone for over an hour and not resolve the issue. The tenants are played for fools.

CONService is engaging in fraud. They should be sued. They know that renters are not well-organized to sue in the form of a class action.

Some tenants don't read their water bills. It says in tiny print "estimated." Our community has individual meters and the lease says we will be billed according to individual use. That's not happening. Every single month, the estimates are increased. If you go out of town with ZERO water use for days or weeks, your water bill estimate and total bill still INCREASE! This is FRAUD.

On Twitter, CONService brags "In September, #Conservice saved their clients $3, 759, 057.74. Contact us to find out how much we can save you!" How are they saving landlords so much money? By overcharging tenants?

Please, attorneys, read the endless complaints about CONService online and file a massive class action suit against this fraudulent company.

Worst company ever. Stay away from these people, I don't know how they stay in business. This company should have been shut down years ago.

My bill is $1300 this month which is supposed to be $1100.

Completely and utterly unhappy with conservice utility and The Cove at Saddle Creek for using them every month I'm overcharged and the people I pay rent to The Cove at Saddle Creek don't care and conservice is just getting away with robbing us.

The concept is a scam, as the apartment complex makes more money off the tenants, and Conservice gets to ding everyone for late payment, even if bills are paid on time. You get a bill, but the due date is less than 2 weeks away, so for your CONVENIENCE you can pay a late fee with your payment. Then you get a nasty notice from your apartment manager about being late, and being in violation of your lease. So you are threatened with eviction for not paying your "utility" bill. They are in cahoots, and the tenants are powerless to do anything. the CPUC has ruled that they are not empowered to protect tenants against this. Who can we complain to?

I live in the state of Georgia and since I moved into this complex in August i have fought with CON service. They cannot explain their charges on three occasions my bill had to be adjusted. There has to be something that can be done, my lease isn't up until September but I am ready to bolt now!
An apartment with one adult and three children yet my bill has never been lower than $274 for elec, water and sewage
When I lived in a house my bills weren't that high!

So they run the utilities at Fort Irwin. I moved onto post in December of 2013. I have a tendency to spot check my meters and compare it to my bills. This is especially so when two people are consuming Thousands of KW of energy a month and one of them spends three of the weeks in the field! It turns out they switched their meters so they would report through satellite or something and the meter they associated with my house was incorrect. After a few months, the situation was corrected. A year later, November 2014, they made the same "upgrade". Now instead of using an average of 4 CCU of gas, I use 19 a month! Again, only two reside in this house, only the stove is powered by gas, and I spend three weeks in the field every month! I have gone back and forth with the Pinnacle management and the Conservice reps, and they tell me nothing is wrong! Call me crazy, but my meter read 628 on bill date of Novemeber. It read 673 today, August 7 2015. That is only 45 units, correct? Yet I have paid for over 150 in the same period! and they tell me nothing is wrong with my meter. Either it is reporting incorrectly, they are tracking the wrong one, or my meter is not reading the proper usage! I know its not the latter because I have resorted to keeping the gas off except for the two twenty minute periods of the day during which I cook oatmeal or steak!
I am appalled the United States Army relies on such a poor provider. I am further frustrated the one guy in Utah, I forget his name, never seems to accomplish anything. This company is made of crooks. None of their "upgrades" ever seem to work properly. What's worse, they take their sweet time at correcting their mistakes and it is always a sort of cover up. Con-artists should be the company name.

here is my complaint to bbb.. a bit edited

CONservice who charges utility’s apparently charged me $82.06 for my water, sewer, trash and “WATER HEATING(xcel energy)” take note its just me and my boyfriend we hardly use water were both hardly at home and this is how my bill turned out? Another thing, what is “WATER HEATING(xcel energy)” so I ask conservice about it. Because for me it doesn't make any sense “water heating(xcel energy)” why would water bill charge natural gas when that's xcel energy’s side, and xcel energy charge me for natural gas. And water heating doesn't appear on my xcel energy bill. So according to conservice “water heating (xcel energy)” is the electric bill of the whole complex then they divide it among households that's what they said, to pay for the apartment complex utilities e.g sprinkler, apartment office electric that's what they said now another thing. Okay lets say they charge people in the apartment to pay the office bills, theres a lot of people who lives here its a big apartment complex lets say for example 70 complex, they charge me $ 15 this month for that water heating, so if they split that among households if 70x$15= $1050 is the electric bill of the office for this month? Its a total rip off. And plus conservice told me they go directly to my apartment and compute the said water heating bill and there not with xcel energy. Then why are they using xcel energy’s name to charge right? COnservice and my apartment are alliance. And i’m going to be broke in the end of my lease if they continue charging me unreasonable bills. This is so ridiculous I need help, I hate when people rip me off.

I am not surprised there are so many scam reports for CONservice. The management company where I used to live gave them the boot several years ago due to the large number of complaints and people moving out. Most of the complaints were for fraudulent overbilling.

Come to find out CONservice and one of their subsidiaries is being sued in Wisconsin, Case No. 13 CV 303 filed in Rock County Court, Janesville, WI.

http://wcca.wicourts.gov/caseDetails.do;jsessionid=BE36EB2363DBA3C03D3001471CD40616.render6?countyNo=53&caseNo=2013CV000303&cacheId=6F24981146CF0F3E27557C570C1E5015&recordCount=1&offset=0

These people are so evil they would make an onion cry.

Stay as far away from CONservice as you can. If they are ripping you off, file a complaint with the state agency that oversees submetering in your state. Most of the time this would be Public Service Commission or Consumer Protection. If enough people complain the regulators are compelled to investigate.

You should also complain about CONservice to your management company. If management gets fed up with hearing about how CONservice is ripping off their tenants they will make a change to a different billing company.

Good luck!

I am not surprised there are so many [redacted]s for CONservice. The management company where I live gave them the boot several years ago due to the large number of complaints and people moving out. Most of the complaints were for fraudulent overbilling.

Come to find out CONservice and one of their subsidiaries is being sued in Wisconsin, Case No. 13 CV 303 filed in Rock County Court, Janesville, WI.

http://wcca.wicourts.gov/caseDetails.do;jsessionid=BE36EB2363DBA3C03D3001471CD40616.render6?countyNo=53&caseNo=2013CV000303&cacheId=6F24981146CF0F3E27557C570C1E5015&recordCount=1&offset=0

These people are so evil they would make an onion cry.

Stay as far away from CONservice as you can. If they are ripping you off, file a complaint with the state agency that oversees submetering in your state. Most of the time this would be Public Service Commission or Consumer Protection. If enough people complain the regulators are compelled to investigate.

You should also complain about CONservice to your management company. If management gets fed up with hearing about how CONservice is ripping off their tenants they will make a change to a different billing company.

Good luck!

You guys know NOTHING about conservice. They are just a middle man. They process the provider's bills and then send the charge to your management company. It is then your management companies choice to charge you more if they want to. Conservice mostly deals with JUST management companies and properties. Once in a while, a management company will want them to take care of some of their tenents, but that is not a normal occurance. Conservice stands for CONSERVING energy by trying to change from paper billing to electronic. Get your facts right before you start complaining. Just because the bill says Conservice, doesn't mean your management company isn't inflating the cost. If you want to take control of your utilities, put your utilities under your own name instead of letting a management company deal with them. A middle man is ALWAYS going to make the cost go up. Duh.

My apartment complex also uses this company to bill us for trash, sewer and water. They charge me $4.75 to prepare the statement and a $10 late fee, if not payed on the first of each month despite the fact that I am being billed for less than 30 days. Our water is actually through Denver Water. Despite cashing my check, they will send notices of late payment and now I noticed that the entire rate has gone up for this month. The number of occupants has not changed nor has our water use. It's amazing how much we are all scammed by these companies, the leasing company included. Perhaps I should contact the IRS?

They are truly a useless company. They bill for services they do not perform. They read meters but still rely on the management company to send them copies of the actual utility bills so that they can base next month's billing on last month's actual rate. We have been using this service for over a year and it is a brand new complex. All of the sudden the meters are not working properly and they will need to replace them for $1, 000.00 (or more). Their contract is weird. This is an HOA. They can't do "average" billings without the Board's approval as I do believe this is an illegal practice in some way or another... We couldn't get the Board together during the holidays so Conservice was SOL. Then magically... the meters started working again. Wow... wonder how that happened! Saved the HOA $1, 000.00 in repairs but just got another email today that the meters are not working again. Does anyone else see anything wrong with this picture? BTW the meters are under a 36 month warranty but the company doesn't make them anymore. Hmmmm.

It is very apparent that someone is a PR person for Conservice. Since he/she did a lot of research, I guess they must of missed the laws regarding submetering in California. Here they are:
1. If you cannot walk to your meter and read it without the help of any tools or a ladder, this is an illegal installation.
2. If your meter does not have a Weights and Measures sticker or a lead seal with a date on one side and a county mark on the other, your meters have never been tested and they are being used illegally.
3. If your water meter is not on the California Type Approved list (see link), It is illegal. http://www.cdfa.ca.gov/dms/programs/ctep/CTEPApprovals/caApprovals.pdf
4. If the meter reads on your monthly bill does not match your meter, it is Illegal
5. If you are paying to heat the hot water or are getting a heat preparation/energy charge, it is illegal.
6. If the rates on the bill differ from the local utility provider, it is illegal.

If any of these pertain to you or you feel wronged by the billing company, call your County Weights and Measures inspector. They will come out to your property and inspect the site. You can do this confidentially so the property manager cannot retaliate against you. Breaking the above mentioned laws is a criminal offense. Once you find out that you are being billed illegally, you can then take the billing company and the property management company to small claims court and sue for a complete refund of all monies paid for the utility.
Here is the link to find your local Weights and Measures inspector.
http://www.cdfa.ca.gov/exec/county/County_Contacts.html

With all of your help, we can get some fair water billing here in California.

I've lived at several apartment complexes throughout the country and can honestly say, we have had ZERO problems with Conservice. It seems the only time people will get online to write something, is when it is negative - or they are mad about something. Very seldom will people go out of their way to post something when things are 'hunky-dorie', and nothing is going wrong.

Before moving into our current Conservice managed complex, I did some extensive research on the company. It seems that the majority of the people that have posted here have no idea what Conservice actually does.

They generate our utility bills one of two ways - either using RUBS - which is based upon the number of occupants in your unit, square footage and overall usage of your building -- OR, if you have the chance to put utilities in your name but neglect too, the bill will be sent to them, and they turn around and bill that same amount to us(with a service fee tacked on of course).

In a complex that is not sub-metered, there are not a lot of options for the property owners to recover utility costs. They can either include average utility costs in your rent- which will either result in higher rent rates than needed, or the property will be stuck with the extra cost because the property is using more utility than they are charging for in the rent. So, they use companies like Conservice to eliminate this profit loss, and pass the actual costs on to US - the residents of the complex.

So sure, you can be mad that you are actually being billed for closer to what utilities you consume - but you should be mad at yourself. Maybe you should quit worrying about the over-used 'CON-SERVICE' comment throughout this post, and start worrying about 'CON-SERVING'.

Con Artists!

They are just plain expensive. I cannot turn the heat on that much. They have monitoring devices that evaesdrop on your usage and then multiply it by2 of your bill. I have to cut back on showers, health care, baths, cooking on the stove and baking. Cause of this we have to use electric skillets, the microwave, and the deep fryer. Cause of all of this high fat cooking and unhealthy microwave nuking I am gaining some weight now. Cause of them the gas bill became unaffordable and it sent us an eviction letter from the land lord cause of this corrupted gas company! Thank you Conservice for putting me out in the street soon!

This is a terrible, terrible company and, like its name literally says, is a con of a service. I am paying higher bills than I have *ever* paid in any other residence - my watter bill is roughly $40 less than my electricity bill! I tried using the website for payments, but it doesn't even breakdown my charges other than separating one charge for water and one for sewer. Really, my sewer charge is 2x to 3x my water charge? Then, making no change on my own, the website login stopped working. I can't reset because it wants the password which, amazingly, no longer works. I just need to call the company, right? Except I never get through - phones that ring endlessly or waiting in a queue to be magically dropped. They do offer a phone payment system (which magically doesn't drop calls...) but that is another $3.00 in charges.

Absolutely terrible, terrible service. This is a company that does nothing bt con renters out of money.

Similar issues at another residential community billed by Conservice.

will be filing the complaint with the IRS

Will be filing a complaint with the IRS

I have to state again, it is your landlord that reads the meter, and your landlord that sets the rate per kilowatt that you are charged. They are re-selling the electricity that the electric company provides to them and they charge you at any rate they please. Con-Service is just a billing service; they tally up the numbers your landlord supplies to them. They do not profit from charging you, they are paid a fee by your LANDLORD to handle the billing for your LANDLORD. IT IS YOUR LANDLORD THAT IS RIPPING YOU OFF! Con-Service just takes the beating; because that is the service they provide, to hide the fact that it is your LANDLORD ripping you off. GO AFTER YOUR LANDLORD!

This company is a joke. I live in Georgia at an apartment complex where Conservice bills for water, sewage, trash, and electric. All of the apartments here have thier own electric meters, but if you call Georgia Power they don't even have a record of the address where you live. They only have a record of the leasing office address in which the leasing office recieves one bill for the entire commmunity. Call Conservice with your address and they have your address, but they can't give you your meter number and I have NEVER, in the near 7 months I have been here, even seen a meter reader step onto this property. I met a neighbor who found that their meter had been misread. His Conservice bill stated one reading which was different than what he had read himself. This renter had previously been in the meter reading business for 30 years, so he knew how to read meters. He found that the difference in his reading and what Conservice stated they had read was very wrong. Conservice had charged him for 1, 000 kilowatt hours more than his readings. When he called them and asked to have his meter reread, they stated they do not send meter readers out for that and also could not give him his meter number. I think he was compensated, but I was told by this gentleman to read my own meter every last day of each month and compare it to the reading Conservice says they have read from my bill and go from there. I have found my bill to be very high to be living in an apartment where no one is at home for at least 10 hours of the day. I have read my meter for this month and I am waiting for my next bill. If there are ANY discrepencies I will be contacting the I-TEAM investigators of FOX NEWS.

Again it is not the company CON-service that is the real rip-off. Your landlord is the one profiting from this heavily. Report your landlord to the I.R.S., have them look into how he is filing his taxes concerning the water income, and charge offs, IT WORKS. As far as late fees, your landlord is responsible for filing the water bill with CON-service in a timely manner. It is your landlord fault if they file the water bill late with Con-service and it is your landlord that receives the late charges if they are posted against you. Although I agree with everyone about what a rip-off “Ratio Utility Billing System (RUBS)” is, it is your Landlord that stands to profit and only your landlord, If you want to sue someone, sue your landlord or turn him over to the I.R.S. for tax evasion. I promise it works.

Is it possible to execute a class-action law suit against this company in California because I'm tired of being taken advantage of. Not only living in this apartment complex akin to living in government housing (terrible) to add insult to injury this conservice is a rip-off and this needs to stop. People need to stop being soo passive - no wonder Wallstreet has stolen so many of ours hard-earned pensions.

Jenn, Your apartment manager is lying to you. If your apartment unit had it own meter the meter rate and usage would be posted on your Con-Service bill. Your apartment complex has opted for Con-Service to use a system called Ratio Utility Billing System (RUBS) and it uses various formulas to allocate utility costs. You have just been duped by the most recent way apartment owners have of getting more rent out of your without having to pay taxes, because they do not have to claim the extra money they make off of you as income. They also add in all the water the complex uses and let us not forget the service fee the complex now charges you for the convenience of ripping you off. Although Con-Service is not the one pocketing the fees and overcharges it is the facilitator of the greed that drives the overpricing. It is illegal in several states to use this method (R.U.B.S.), Massachusetts being one of them. There is little recourse for you, Sorry, but at least now you know you are being lied to, and how you are being charged.