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I live in a small condominium that had Conservice as the submetering company. For three years our meters have never worked right. They were just billing each unit with a property average. That is a legal way to do billing, but it is not what we wanted. We wanted to bill individual usage. Now they claim they are not responsible for the meter installation, but if they knew all along that the meters were not working properly and kept dismissing several complaints. We stopped using them and now share the electric bill between all units. I would like to try another submetering company, but I am leary.
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We live in Georgia. We had another company that we went with two years ago and our water bill was around 30 to 45 a month now we are with conservice and we pay 60 to 80 bucks a month. I don't kn ow what is going on but our apartment manager says that we have a meter and it is right. I was told before that we had no meters and it was a pull between apartments. I do not understand if we have a meter why can't we have our own bill through the county and why do we have to go through a third party? Somethng isnt right...either conservice is ripping us off or our apartments are. Is there anything we can do?
We moved out of a CONservice complex at Mays' end and we will never move into a place that uses a 3rd party utilities provider ever again. In all fairness I have to admit that it was the staff at our complex that caused us to get late charges by their not posting our payments on time, Iam still not sure if we got a refund on these or not. We always paid our rent & utilities on or before the 3rd of each month, never were late.
My building uses Conservice. I live in 430sqf studio and my bill increases every month (usage stays the same). I started at $30 and now it $70. Sewer rate just doubled compare to last month (November). I constantly ask question what am I billed for?
conservice is used in jacksonville by vestcor inc on their downtown buildings, the carling and eleven east. conservice is a scam; the tenants have moved out in droves and managment constantly claims they are taking care of it, but it never gets taken care of. what happens is tenants are lured into renting new complexes with the understanding there will be no water bill. no garbage bill. no sewer bill. no pesticide bill. it is all suppose to be computed into the lease rent rate. so you sign up thinking you are dealing with honorable people and that the rent rate covers all of it, as you are told. but then the surprise comes when your first year is up and you want to sign a new lease. after all, who wants to move after just one year of getting settled? well, hidden in that new and bigger lease is lots of sneaky language including the CONservice. it is a con, because the building owners know they have you by the neck since you are already moved in and now comfortable, so you start getting 20 dollar a month "water" bills, which start growing like a cancer with add-ons like trash, then pesticide, then sewer, and the bill starts fluctuating depending on how much management thinks they can choke out of you. don't kid yourself, there is a huge kickback to the building owners. further, you get hit with ten dollar late fees due to conservice deliberately not sending the bills with enough time to make the payment. if you pay their erroneous billed amount, but not the b.s. late fee of ten bucks, they then add ten bucks late fee on the ten bucks late fee you did not pay. it is all a scam in cahoots with the building managment and owners, and they feed the tenants like mushrooms: keep them in the dark and dish the b.s. further, the building owner gets away with making the tenants share in paying the entire building water costs, be it landscaping, hosing down pavement, washing maintenance vehicles... you get the picture. so where is the united states government in regulating this ripoff on the american public? this is a like a ponzi scheme, and certainly is illegal. best bet, NEVER rent unless your original lease guarantees that you will never have a water bill, even if you renew your lease. attorneys need to get on this as a huge class action suit. ~submitted by a wing and a prayer
I agree. They are a big scam and the rental property management companies are in on it. There is NO WAY someone's bill should jump from $39/monthly to $462 monthly and usage has not changed. There definitely needs to be a class action suit to bankrupt there scamming butts.
I was double billed for a month and when I called about it and explained that they had made a mistake (it was clear because the beginning meter read was the same 2 months in a row) the woman practically called me a liar and said that I wasn't double billed. I showed the bills to my landlord and he agreed that it was wrong but this woman wouldn't admit she was mistaken. I asked who I could talk to above her and she told me "nobody".
In the end I did get a credit but I will never trust this company.
Con-Service, told me that they do not receive the $3. monthly service charge; I was told that The $3. went to the landlord. Our apartment community has been using Con-Service for about a year now. They employ a system called a Ratio Utility Billing System; our water bill fluctuates from $52.00 in the winter and fall, to $98.00 in the summer and spring. The landlord is supposed to pay for the landscape watering in the community, they do not. We do not use more water in the summer and spring, but the landlord waters twenty-four times a day during that time. The landlord likes to lay the blame on Con-Service, I have heard every story you can imagine from the landlord but they are the ones who chose Con-Service. It is a ploy to get higher rent at the back door, without letting you know about it when you sign your lease, other that to say the water bill averages $20. and you will pay it. I am not happy with Con-Service but truly the blame for over charging lies squarely on the shoulders of the landlord. The landlord prepares the bill and sends it to Con-Service and Con-Service bills the tenants according to what portion the landlord wishes to pay and what the landlord demands you pay.
I have had nothing but problems with Conservice. It began with the fact they charge $3 for using a credit card to pay, and coincidentally (or not) the following month my bill never arrived, although when I looked online it said it was mailed in early April. I caught it just in time to send the payment without being late, which would have cost me another $7 for a late fee. I also think the name of this company is appropriate, and have a strange feeling something is just not right with this operation.
This is the first year that the apartment complex I have been living in began using Conservice. Ironically, the name seems to fit. The only utility they cover is water, though. Before, our water bill for one unit was $ 30-40 total, maximum, now however, our bills are running 100 total and we have lost one roomy. We have complained time and time again to the apartment complex management and they have adjusted the bill almost every month. My advice to you would be to contact the management and let them deal with Conservice. It seems to be the only way we could get any answers, since every operator at Conservice is a complete idiot. Also, do you have a monthly charge for Conservices services, ours is $3.
5$ per bill statement they generate! does not matter if they decide to prorate and then fix the bill - I end up paying $10 for their proration and actual billing?
I completely agree with you 100%. The apartment complex I live in uses Conservice and we continue receiving bills, which clearly they have no right in billing us. Our apartment complex offers "free" (allowances) for 4 services: water, sewer, electric and trash. The water is measured by what comes into our apartment faucets, and sewer is measured by what goes out. The sewer is then calculated just a tad higher than the water (convenient). We are given an "allowance" of $10 a month for each tenant for water and sewer, but conveniently, we run up a bill of $20 for water and sewer. Trash is supposed to be covered by our apartment complex, but Conservice is charging us each $10.56 a month for trash removal. Electric is then said to cover $45 a month, which we have yet to see an electric bill, but I'm sure that's soon to come. I have had issues with them for a while now, and I frankly will never live in an apartment complex that uses Conservice as a middle man for billing again. I think they're just a huge scam!
i am having the same problem right now, the exact same scenario. I think conservice is a scam, i dont have the time nor resources to attempt to dispute their billing, but i am looking into it. please any1 having issues with conservice email me w/ contact info (name phone number ect) to serve as a fully verifiable informal petition. they are ###ing my whole apartment complex and some1 needs to take a stand.
ajrowe29@uab.edu