Conn's Home Plus
reviews and complaints

I purchased an extended warranty, some joke that is. I have spoken to several people since 12-2018, I have had a service tech out 3 different times only for my appliances to still not be repaired. Yesterday the servive technician came out to my house to repair my gas stove now my house smells like gas. I spoke with melody rep I'd # 45325 who stated that she would have claudia the Sr manager call me back in 45 min. That did not happen
I called back and spoke to Diana 36429 who said that claudia came in late to work today . She said that I need to read my service contract because I am not qualified to get a new appliance . This has been over 2 months of hell and no end in sight . Highly disappointed that I ever did business with such an unethical non customer service oriented company!

In December 2018 a 65 inch TV was bought at Conns Home Plus, It was damage by failing off a TV stand. The design support legs is a poor design. When stepping on the floor from one step the TV fail. I was advise by Conns it well not pay for the damage as Conns insurance does not support the phyasical damage. Howevery a isurance contract was bought at the store with MY understanding that the item will be cover. If I hand known that the insurance only cover for
electrical failure I whould not have bought the extra insurance as the TV was covered by the factory for any electrical failures I contact the factory. The factory is willing to replace the TV but it need the contract form Conns. Conns has not provide me a copy of that contract. In fact when I contact Conns of the issue I got a run around and I am being block in trying to get in my account because they are not allowing my e-mail to be accepted by their system

I have living furniture I have asked 20 times for them to come out and fix and has not been done to thei day. My recliner back is broke and set sideways. My couch one cousin has springs coming out of bottoms and sink in and other side will not recline and the love set both coshionsnhave sages in. have not made payments in my account due to this and now trying to put in my credit and this is not wright due to y'all not holding up to your agreement to fix my furniture. I do not mind paying but do need my furniture fixed .

I purchased a washer & dryer from Conn's in Hurst, TX. I have paid on time and over the amount. I called in October 2018 & I owed $600.00. I called to pay it off in December 2018- the price had went up to $1400.00. They had lied to me on the phone over the amount and when it was due. How could it jumped that high. I also paid two addition payments of $200.00 total before December 2018. They will not work with me and want the full amount of over $1400.00. This is crazy, they have been rude and every time I call in to them, they tell me something different, I refuse to pay them that much, it's over payment.

I review my credit regularly.
I noticed my points had fallen 25 points and my balance increased $72.00 for my Conn's account.
I proceeded to contact Conn's and gentleman who assisted me had to contact Customer Service as he did not see any evidence of account being in arrears or behind.
Customer Service didn't even take the time to speak with me, yet had him inform me that late payment charges immediately after Hurricane Harvey were being assessed to my account!
I was laid off due to the disaster and was unable to pay, however, agreed to make 3 monthly payments to catch the account up and even provided predated checks!
Conn's DID NOT even communicate their intentions, yet hit me with late charges and it dropped my credit points!
I paid the $72.00 and will NEVER use Conn's again.
This is unethical business practice as their representatives enter into agreements with customers that Conn's has no intention of honoring.
Lost a Customer for life.
Thieves!

Conns is harassing me to make a payment when I no longer have an account. Bought a tv and paid for it back in May 2018 and they have called and sent e mails trying to collect when I owe them nothing. In addition to harassing calls employees asked for my social security number over the phone. I was put on hold and talked to 6 different people and this harassment has not stopped. I have contacted the better business bureau and will file official complaint with them. I also have two checks that were mailed to me for overpayment on the t.v. I purchased.absolutely the worst experience I have ever had with any company. Conns should be held accountable for their sorry practice

I have been making my payments on time since I had credit with Conn's and just recently about a few months ago, I turned my credit cards over to Debthelper and I pay them once a month to pay those bills including Conn's. I've had no problems paying my bills on time because I believe in doing the right thing and also keeping my credit right. Now all of a sudden my credit score has dropped tremendously because of Conn's. And if you check your history with my older account with Conn's, you should that I paid them off before time so that should tell you something there. So this isn't fair and if necessary I will contact my attorney to pursue further.

Thank you.
Rose Kirkpatrick

I purchased my stove from you all a couple of years ago and I almost immediately started having problems with it. The stovetop have had to be replaced, the electrical have had to be addressed, and now the oven locking mechanism has been worked on.

This passed THANKSGIVING 2018 I was unable to prepare my dinner for my family due to the oven being locked and unable to open.

I am a very disappointed customer who feels that her concern is not being taken seriously. The safest thing to do at this point would be to replace the stove. This is a situation that cause great harm to my family with carbon monoxide poisoning.

Went to buy TV and ended up buying TV and Furniture. I was promised that it will be delivered on 11/25/18 (Sunday) between 4.30 and 7.30. They came around 9.30 pm without bringing the TV and lied that they couldn't find TV at store. Next day at Plano Conns, i checked with the manager and he replied, he himself checked off the TV. Later that day i got a call frim delivery department that TV will be deliver the next day which is 11/27/18. But nobody knows when and what time. Just saying after 1 pm. They haven't attempted to call the driver or anything i believe. Later the supervisor at the deliver said it will be deliver by 8.30 pm. Currently its 9.10 pm. No delivery yet. This very ridiculous and will not ever buy or reccomend from Conns.
My number is [protected]. Hope a reliable manager will contact me and enquire about the situation.

We submitted a claim on September 26th for a recliner that is still under warranty that has frame damage. Pictures were submitted on October 4th, and we haven't heard anything from anyone until today when I called the claims department. I have sent a couple of emails and left messages over the past month or so, but never received a response. I called the claims customer service department today to find out the part was just ordered 2 days ago. This is the worst communication and lack of customer service ever! Why does it take 2 months to order a part, and why wouldn't you contact the customer on the status of the claim and/or the part. I was told the part ordered today would take another 2-6 weeks to come to our house, and once we receive it to call and schedule an appointment for a technician to come repair it, if it is repairable. So that will be another entire month or more.

I walked into Conns on November 1, 2018 with a 10% off discount voucher and already had a range picked out from internet shopping. It took quite a while to even get an associate to help me. My credit clearly showed I was good for $3, 600---my range was $999 but on sale for $699 and I still had to make a 10% deposit on my range. I stated clearly MANY, MANY times I could take it home myself but they insisted on delivery. I made it clear that delivery had to be after 4 PM because my wife and I both worked. Delivery couldn't happen until Monday. I got a call Sunday night telling me it would be delivered between lunch and 3 PM. Not acceptable. I called and cancelled delivery. Went to store to get my range and NOBODY could give me my pickup slip because their 1995 MS DOS system was locked. This is Monday at lunch now. I get home that evening and the payment book was in my mail box but I had no appliance. I went back to Conn at lunch on Tuesday and demanded to talk to the manager. The Managers were in a meeting. FINALLY a sales rep came to me and asked what was going on. I explained in detail. He went to his desk, pushed a few buttons and gave me my Warehouse Pickup Slip. I will NEVER buy from Conns again.

I called to have my refrigerator repaired with the extended warranty. I waited 3 days to get a technician to come out. When he did come out he said he needed to order a part to repair and would be back out the next day to do so. I explained that I had to work and he would have to come in the evening. He agreed and returned the following day and replaced the part. He signed the food loss claim form and the refrigerator is working. My food loss claim was denied because they are saying there is no record of the technician coming out or the part being ordered . They are saying that the technician supervisor is saying someone called and said the refrigerator is working. THIS IS A LIE. Someone in Conn's corporate office needs to investigate this. I have called over 50 times trying to get this issue resolved without answers. I keep getting told that someone will call but I never get any calls. I ask for numbers for someone who can help me and they tell me they are not allowed to give me that information. I will be going to the news investigators for help. Maybe that will get someone to contact me.

Delivered a refrigerator that they broke and never came out to fix and still made me pay a restocking fee to return. I will take this to court. I'm going to better business bureau and all social media local and world wide news. I'm also calling LG to let them know how conns handles their product and makes LG look really BAD! They sent out tech after tech noone ever showed up and when they did they never had the parts they said they ordered. Gave conns one last chance to make it right and they never showed up on 10/3/18. They couldn't even get in touch with the tech but gave me the number to call. I do have photos a d videos but those will be used in court to get my 350 restocking fee. The refrigerator is broken so conns is charging me 350 to restock a broken refrigerator

I purchased a washer and dryer and an Ipad that I returned because it was the wrong product. The sales person gave me permission to return the Ipad. When I returned it, the sales person had a sudden change of heart and tried to force me to keep the Ipad. I left it at the store and walked out. I paid out my washer and dryer contract early so I would not sustain finance charges. I used their cash option and I paid for the restocking fee of the Ipad. Those "con" artists reported my return as an "involuntary repossession and said I owed them $562.00. They have continued to report this negative information to all the credit bureaus and asked various collection companies to try to collect the fraudulent amount. Once I submit to the collection agencies my evidence of payment and the sales option I took and a copy of the recorded conversation I took when the return of the IPad was approved, the collection agencies stop pursing the debt for Conn and close their case. Whatever you do, please do not purchase anything from Conn. They are nothing but crooks and will try to deceive and hurt you financially and credit wise. They have the proper name because they are nothing but "Conn" artists.

On September 30, 2018 - I inquired about the oven located in the clearance section. There were signs on top of the clearance section that read, "Take an additional 10% off the clearance price." The manager told me that the 10% was already included in the clearance price. I told the salesman, then why does it say, take an "additional?" The salesman ran my credit and it came back right away approved. I started seeing scratch and dent spots on the oven and asked about those and was advised that they were not going to take any more off the oven. They explained to me that I would receive free delivery and no interest for a year, etc... The salesman finally came back and told me there was an additional 10% off. The the manager came to sit at the computer instead and the salesman watched and had to tell the manager how to run the codes for the entries. The manager told me that there was NO one year interest free, there was NO free delivery and now there was 19% interest, BECAUSE it was in the clearance section! The manager kept trying to include a gas installation kit for $65.00 and an additional plumber's's fee to install the oven. I refused. Then the manager offered a warranty fee on top of the price. I refused, and once I refused, he told me that there was already a one year with LG!

I went and bought the so called "installation kit" from Samons for $12.00 and went to pick up the oven. Their staff brought it out, and I started noticing they were being careful and quiet about something. I got out of my truck and told them that those grates better not have been inside that oven bouncing around when they were loading it onto the back of my truck. After set up inside my house, I looked inside the oven. There was the fifth burner grate sitting inside! Ugh. I never even got an instruction manual, to learn how to work my oven, nor the spray bottle and scrubber mitt! They Con you to purchase and con you right out the door. I like my oven, provided I can cook on it, but never again another sale from the cons.

I went to this store friday september 28, 2018 to exchange my washer per instructions of samsung president, due to the fact that I reinjured my disc disease because the washer was too deep which exacerbated my shoulder and arm to the point of excruciating pain.
The manager brian lemay would not come to assist me in this matter. He sent a sales person who had no clue what was going on.
I waited 30 minutes, brian lemay would not come to speak to me. As a store manager I felt that was horrific customer service on his part.
This is the second time I have problems with this store. The first time I called around august 7 th to speak to the manager paul perez, a guy with a black sounding voice answered the phone and told me paul was in the bathroom. He made me wait 40 minutes on the phone, interrupting and saying "are you still there? Laughing and repeating he's still in the bathroom" I then asked him"is he too busy to speak to a paying customer" and he laughed and said "I guess so". I was calling to address this same issue with the washer, I don't have time to be made fun of on their part.
I realized I was being made the laughing joke of the evening and hung up.
I called customer service today september 29, and spoke to an extremely helpful young lady named kendra who told me that on their end they had approval for a washer and exchange.
I was appalled!
This store is horrible horrible!
I give them a 1 star because there is no 0 star.

on approximately Sept 3 2018. I went in look and possibly by a. refrigerator . well I found one that was suitable for my home. It is fridgidare . was delivered to my home on sept5 2018. When delivered it was late and the delivery men had a hard time getting it through the door way . once they got it in they took pictures and set it up for me . Well I did not buy groceries. till Sept 6. Well in the mean time a week later. I notice the bottom was not as cool ad it had been. I turn the temp up with.no results. So when I got off that Sunday I called customer service and they told me a service man would be out on that Monday. well the technician came out 2 days later. Stating that a line was freezing and he had to warm it. and would called back at 600pm. when he did not call. unit was still warm and not working. I called and he called stated he would be out the next morning to check . He made a total of 3 trips. and stated he had to order parts for my brand need refrigerator . I called the supervisor. and she ask me why I did not call with in 72hs. it was working . They would not even consider exchanging for another one. So here it us Sept 24. still no working fridge . All my food I purchased. was ruined. not only I am diabetic. Customer service has no empathy for the consumer. and I am really upset and have not even made my 1st payment. used only a short time a week..

I bought a couch and a recliner and was set to pick up both On Saturday September 22nd, 2018. All I got was recliner and they said it would be here next day. Sunday came still no couch. No one would give me direct answer. I had to drive out there for them to tell me couch was damaged. Why couldn't they do that over phone instead of transferring me over and over and putting me on hold for long periods of time? They have horrible customer service once you inital on their iPad the hell with the consumer. They give a not my problem kind of vibe. They told me next Friday it should be here. I told them just take it off completely. Both manager and salesperson seem incompetent and fail to explain terms and conditions upon signing. You can't even read contract they type in numbers on computer and hand iPad for signature. That's it. Send it to email AFTER ITS BEEN SIGNED. I don't even want the recliner I have now but they told me that I have to keep it or it will do damage to my credit. Conns should change their name to CONNED. I am very unhappy and now stuck with mixed matched furniture. I had better experience with RENT A CENTER. Their teamed was trained and manager knew how to manage instead of standing there like a deer in headlights.

This morning, a technician from Conn's leaves me a message to state he will be at my home to service my microwave between 2 and 5 pm (est.) He never shows, never calls. At 5:15, I call the dispatch center to see if they can contact the technician to see what the issue may be and what time he may, if at all, arrive (the number I called back that the technician called me on did not work.) The dispatcher says she will call him and have him call to leave me a message to let me know what time he may arrive. Okay, fine.
One hour later, still no call. I call the center back again, to see what's the hold up. This time, the dispatcher says to me that the technician cancelled my call, unbeknownst to myself or the dispatch center. At this point, I ask for a manger, I'm bounced around from person to person, none of who can assist. Eventually, an manager gets on the phone and attempts to resolve the issue.
At 7:45 pm I am still currently on hold with these people while they "look for the technician." Now, the manager gets back on the phone and says she will report my complaint and set up a convenient time for me to have my appliance serviced (after I've already taken a day off work and pay their company

My Microwave went out a work order was placed and a Tech Vernie Thomas arrived 08/27/18. Very incompetent requested any bribes to fix my microwave. He stated he needed to order a part, he had no paperwork. The following day he called and advised he needed to come back because he forgot the serial number.
I called CS and to request another Tech to come out on the scheduled date 09/03/18. They stated it was noted on my work order. On 09/03/18 the same Tech Vernie Thomas called stating he would be by between 2 and 4. I called CS again advising NOT to send this tech out. I spoke with the Manager and she stated they would call his Tech Manager to have another Tech come out.
I received another call from Vernie Thomas demanding to know why I requested another Tech to come out.
Very unprofessional and I let him know in not so nice words not to call me asking me anything.
I'm a paying Customer and this is the worse experience I've had in dealing with ANY work order. To this date my isn't fixed.