Conn's Home Plus
reviews and complaints

I cannot believe how heartless Conn's can be. On the day my mom died I was at the hospital, I had transfered my house calls to my cell phone so family could get in touch with me. I recieved a call from Conn's wanting to speek to my mother. When I informed them that she had just died, they wanted to know if I could make a pament for her. I was so upset that I begain to cry. My brother had to take the phone. When he told them to $*@* off, they only responded with " you don't have to use that kind of language, all we need is a payment now". I will never ever deal with Conn's again PERIOD.

I purchased a laptop computer from Conn's in 2006, price was around 1800.00. After all the paperwork was complete the balance came out to about 3200 that is with all the bull!@#$ warranties and insurance. I must not have been in my right mind to make such a foolish purchase. In 2008 I was in need of a refridgerator, I went to Conns to get it, as I only had like a $125 bucks at the time and they were my only solution for a fridge fast. Well that stupid purchas plus my roll over balance came out to a wopping 4550 balance. Now again, I couldn't see why the balanced was so much for 2 items. They never told me that if I had home owners insurance that I did not have to purchas theirs. They made it sound as if I would not be safe and secure with my purchase without it. They also never mentioned the fact that if you are late on your payment and your purchase is in need of repair they will not go and fix it even though you have paid over 5000 bucks. If you take the products back, they still want you to pay for half of it, depending on the condition, so they can sell it back to you guys as "Fairly New", right. I am going to try to put a stop to their unfair act on consumers. I cannot believe that they have gotten away with so much theft from all of us who buy from them. By the way, my battery on my laptop never worked and even though I am still paying for it, they will not replace it because the $300 warranty I bought with them expired in Oct 09'. Go figure. I am going to get with the attorny general. I am paying close to 8000 grand for a laptop and refridgerator. It's not even stainless steel. I hate CONNS.

We purchased an 60 inch television with a 3 years warranty services agreement. From day one we've had issues with the television and Conns has serviced the TV 3 times now! Conns warranty policy says that if they have to service your product 3 times for the same problem that they would replace the product. Now ask me if I have a product replacement... NO!

I received a call from the store to notify me my computer that is still under warranty was ready for pick up 5/19/10, it was dropped of on 4/26/10. The cashier was still trying to get me to pay money for the computer. Corporate contact confirmed that there would not be a balance due. After a few minutes the cashier let me leave with the computer. When I got home to set the computer up, it made a continuing beeping noise. By this time the tech support at Conn's was closed, so I called HP's tech line. I explained the situation and the tech asked me to turn on the computer so he could hear. He informed me that either the RAM was not installed properly or it was missing all together. So instead of just a printer connecting issue I now have a computer that does not work at all.

Credit and Advertising practices are deceptive. I bought washer and dryer on sale totaling 1044.00 with tax if I had paid in cash. I financed with supposedly 18 months no interest. They forced me to purchase a $200 property insurance policy. When I received the payment coupon book the coupons total up to $1, 800. They are charging me $550 in interest. I should have just charged the appliance on my home depot card where I would have had no problems. What a terrible company! It is in the business to rip off poor people who have to buy on credit.

We purchased a washer, refrigator, and stove from Conn's on August 14th, 2009 with the 18 months interest free billing. A double payment was made August 28th. Payment was due on September 15th. We have received three phone calls and a number of hararassing letters stating that our bill is "past due". We went to the store where the items were purchased and took a cancelled check for that payment. Each time we call, the payment has been recorded but we are still receiving letters that indicate that our "bad" credit will be reported. We are waiting for one more letter and will be gladly returning all of the items to the store. I would advise anyone, do not purchase anything from Conn's. They will ruin your excellent credit rating as they are doing ours. This is the second complaint about Conn's. The first one, the unprofessionism of the sales person should have been an indication of things to come.

Their store manager and assistant manager tried very hard to do the right thing but the district manager refused...When moving my existing TV to put the one in I had purchased from them their movers(to of their sales people)broke the panel...I had 5 different TV repair people say the same thing that it was the way Conn's moved my existing TV that broke it..but their district manager wouldn't even offer to send one of their techs out to look at it...I will never again purchase nor will I recommend them to anyone and I will continue to tell my story in the hope that no one else has to put up with the by far worse customer service I have ever had...

I review your service as very poor because I did everything that was required of me and it has been since December and I still have not gotten a response. I would like to think that someone would have enough courtesy to call and let me know what is going on with my claim. It seems as if you all say dam the customer I have made my sale and that is all that counts. I have brought several appliances from your company and to no ado they have gone out before time and now since I lost so much food you all don't want to take care of me, whats really going on.

I spent Est. $1, 100. w/ these people. My hard earned money! Now when I go into Conn's I expect a Hello from everyone, I don't care if you don't see a sale or big sale or however the heck you all get paid.. Now is the time not to be picky because the economies not getting any better. I went in to make a paymt today 8-05-09 walked in and Stood 2 Men w/ suits on looked @ me, and regreted they made any eye contact with me at all! I already knew what they were thinking, "I don't want this one" Oh, and No hello! No Welcome, nothing!, I was about to say hello, but wanted to wanted say "Bleep, bleep instead! So I continued to Walk to the back to pay the last of my bill and Price the Freezers, because you can see them from the counter where you pay your bills, which was great and because My mom & I are needing one for our catering business! Thought I'd price them and think about getting one ASAP because because the Christmas parties were around the corner. Then I heard 2 bright eyed bushy tailed older gentlemen sing in the front of the store " Welcome to Conn's. How may I help you" To a couple who just walked in, which by the both were caucacian! I told the Cashier or clerk I want that kind of service next time I enter those doors! I told him I have money! And don't let the fact that I am mexican and a woman fool you! He yelled out as I was walking out " AWWWW don't be like that? "Come on don't be like that? I told him" FIX IT! I am on Facebook, Twitter, My Space, Youtube and I work for a multimillion dollar company and I meet poor, average, and prominent people, I will continue this experience in person, on a bus, on a cell, in line at a grocery store, at a party, lunch, dinner, if Conn's continues to be racist, oh and the gentlemen at the front of the door 1 black 1 white, go figure!

I expect an apology! I will find and write the corporate, CEO, GM, Mger, Supervisor, Maintenance, Truck Driver till I get my apology. I will never be at peace with this behavior.

On Sept.12, 2009, my husband and I went into a Conn's store to combine our separate accounts into one. In order to do this, we were told that we had to purchase a new item. We did this. Not even 2 weeks later, we received a phone call from the store manager and we were told that we needed to sign a new contract because the first one was not done right. We did and then less than a week after that we had to sign yet another contract to officially combine everything into one account with my husband as the primary and me as the secondary.

We started to receive collection phone calls and letters on a daily basis. one day during the second week of October, I received a phone call at 8:01am from a representative of Conn's stating that a repo man had come to our home and that our home was vacant and no one was home. I told her that either she was misinformed or that she was lying because my son and I were still asleep inside our home. She then quickly changed her story and started to try and get me to pay for our past due account. Needless to say, I repeated my story as I had and would continue to do about 3-4 times per day to a live person from Conn's. After giving my side of the story to each representative, they would then say that they could see the notes on the account and that they would again notate the account.

The week after Thanksgiving, while my son was in the hospital, I received a call that said that we needed to make a down payment on the account to open it and make the new combined account active. This was a day less than 2 weeks before our first payment was set to be made. I told the lady on the phone that there was no way my husband and I could pay a down payment in the same amount of our payment 2 weeks before our payment was due. The lady got the down payment moved to our payment date. This payment was credited to my old account, not the new one.

Eventually, in December, I finally spoke to Mrs. Nettles in the finance department. In the beginning, she told me that she had the wrong amounts and that they needed to verify my information before completing the new account. This was also when the payment mix up was discovered and fixed. I received an envelope in the mail an envelope with my husband's account information and the account information of someone with my married name in Houston. I even received her SSN, address, home information and other information that I should not have received. I immediately called Mrs. Nettles and told her about the mistake. After she looked up the correct information, she realized she had everything she needed to complete the account set up. We received a payment book about 2 weeks later that said our first payment was due January 2010 for 264.65. We made our payment, yet we were receiving the phone calls and letters to no end.

We still have no resolution after 6 months. My husband's and my credit is severely damaged by their erroneous reporting to the credit agencies. I still talk to someone from Conn's at least 3 times a week. My husband's accounts are closed but his credit is not fixed and my account still shows open and with a pending amount due. We just today, received a phone call on our new account as is we are past due according to them now. When we made our payment in the 19th in the store at NW LP 410, we were told we were not due again until March 19th. I even spoke with Jancee, the store manager who has been trying to help us since the old manager got transferred, who even saw that our next payment due date was not due until March 19, 2010. There are many other problems that have occurred throughout the past 6 months such as me having to fax in our copy of our contract 3 times at our cost, (they now want it for a 4th time), phone calls to my husband's work that harasses my husband and his boss almost causing him to get fired and my time on the phone that averages almost 3 hours per week for the last 6 months.

I was contacted by a conn's representive for the final payment on my account. I told the agent to call back the next day that I would give her a credit card payment.

She sent an electronic check payment unauthorized to my bank with out my permission. This caused an overdraft on my account. Most of all she did not have authorization to charge my bank account. I am turning this matter over to the fraud department of my bank.

Be carfull with company they will charge you account with out permission.

I have presented this before regarding the unemployment ins. we accquiered when we first contracted merchandise from Conn's. This was in 2007 and apparently when you continue to add merchandise to the existing account the benefits you purchase are not rolled over or they are just not added as part of the contract. Though the price increases none of the fees that are charged for that service are not removed, yet the service is denied when it is needed the most. And you the consumer are never told that it will change or be removed at notice to you. Who will acknowledge this at a later date to the consumer the carrier of the insurance not Conn's. Conn" will only demand what is owed to the account without even an investigation as why this would happen after a long period of time. As far as having their collectors making threats before hearing the facts. Well a lot has been paid to the account that would make a difference as to let Conn's know that ours was not intended to neglect our obligation but to seek an
answer to our delima to this matter. No threats just an honest answer. "Why were the benefits cancelled when we never requested it to cancel." And why are only the most recent contracts pulled to show of no ins. policy?" Go back to the original in 2007.

I work for conns as a electronic tech my boss told me i couldn't not tell the truth for some customers and it was getting out of hand and the store manager had a very bad attitude toward helping any customer when their TV broken down and no nobody at the store would take care of any customers cause they where on commission and to a make extra buck on offering a extended warranty to any customer they could convinced if they needed that service. I as a technician was instructed by my customer service manager not talk to anybody at the store and not to help any elderly and anybody else that still had a not expired warranty TV. When the TV just broken days on arrival. When customer read policy on front of me and I explain to me about of warranty that i could replace their TV’s and I explain that was not my job they need to talk to any managers about the warranty and I was instructed by my manager to repaired their TV. Customer responsibilities was to talk any manager of any stores from conns because it was not up to me to decide if i could replace their TV’s that was still under warranty. It was the service manager job to decide.

I felt sad that I that couldn't answer their questions when the TV’s broke down before the warranty expire. My boss told me i had to order parts even if the TV broke down and was still under warranty and knew i could be replace it for a new one. It’s was a constant battling to help them, but my conscience was not helping that the customer was paying my bills and putting food on my table too. But i had to make a choice a do the right thing, let me get myself fired and apply for unemployment because if I quit I won’t get any help. One thing i learn they are mean and slow on not being responsible on taking care of their customers and they already knew I was using used parts by a another tech that where defective and not working and sending the parts never on time to fix their TV’s and they blame the tech for the parts never getting in time to take care of the customer. They are wrong!

Conn's Texas took an unauthorized payment from my checking account they abuse the information you give them when you make a payment with either your check card or check do not give them this infomation make payments at location. Call them and stop them from doing this to you by recording and faxing-No Unauthorized Payments do not open an account with this Company they are know for Lemon Appiancse, Poor Customer Service, Warrenty Fraud and Now Theft with Customer personal checking account Ruthless Collection they do not work with customer they steel from them Beware of Conn's.

I had a zero interest loan with conn's and paid off the balance before the 6 months were up. It just so happened that Conn's did not credit one of my payments. When I found this out I faxed over to their "research department" a copy of the check that they cashed. I'm not sure why but I was told it takes TEN (yes ten) business days to review the check (even though clearly on the check was the routing number and record number they used to cash it). I called in frequently (six times) to see if it was updated and to ask if I could speak to the department myself but was told that the research department was separate of their location. To no real surprise ten business days came and went and no resolution. I called back today and asked for the manager and the manager said to call back during the morning hours because the customer service department can WALK OVER TO THE RESEARCH DEPARTMENT to get an update.

My finance charge has now kicked in and I'm concerned that it might affect me when getting credit for a future purchase in the near future and the rate that I get (car). Since I still have an outstanding payment, that has a high interest rate, my credit score might not be what it was before. Not to mention I was lied to and told that the "research department" works somewhere else.

If your looking for a company that has a good customer service experience after the sale or are looking for a company that you can make multiple purchases for in the future do not use this company.

Conns took money out of my account without my permission and has started doing that with the customers in Texas! Debt Collections has taken on a whole new phrase. Dont Pay Your Bill By Check Card or A Check! they keep that information and when your late they just Steel it from you Checking Account.

I will be protesting a Conn's on IH-35 and Walzem at 12:00 p.m. on Saturday. If you need a sign e-mail me below and I will have one for you.

When I was protesting at the Conn's store at 410 and McCullough in San Antonio, Texas I spoke to four individuals who were going to Conn's. I explained to the reason I was protesting, how Conn's employees lied to me, my extremely negative and rude experiences with Conn's customer service representatives and managers, how Conn's sales persons sale you services Conn's never intends to honor. After each conversation, each person did as I suggested. They went to BestBuy.

Don't take Conn's deceptative practices, sitting down. Fight for your Rights by protesting. Conn's hopes that you will only complain on-line and not file a lawsuit. In my opinion the less people who know about Conn's deceptative actions, the more victims they can feed upon.

E-mail me and I will provide you with all the information you need to sue Conn's for free no stings attached. You should also get a sign, stand on the sidewalk and warn your fellow Amercian's not to buy from Conns.

I purchased my sony VIO labtop computer in the middle of 2007, brand new. Within two weeks my labtop crashed and refused to operate. I returned it to Conns. Almost four weeks later Conns stated they had repaired my lab top by replacing the hard drive. One year later in July of 2008 the computer crashed again, same problem. I returned the labtop to Conns.

After six weeks numerious phone calls to individuals at Conns Walzem and IH 35 store, Conn's Service Repair Center in San Antonio, Texas, as well as, its Corporate headquaters in September of 2008 my lab top was returned to me. Conn's representatives were rude, lied to me, and did not return my phone calls. Anyway, once again they stated they had replaced the hard drive. After one month the lab top crashed again. I returned the lab top to Conns. After another month they returned it to me and stated they had replaced the hard drive.

In late November it crashed again. Once again they replaced the harddrive. Man, you would figure that if you have replaced the harddrive four times, maybe that is not the problem. In December of 2008 the lab top crashed again and Conns stated they replaced the hard drive. One of my Client is a computer repair person and he told me that the problem was the video and sound card which are both attached to the mother board. So, I explained to Conns that it is not the hard drive but the mother board. I event directed them to Microsofts website, but they said my computer was repaired. After four repair attempts why do I have to do their job. The problem is Conn's does not want to replace the motherboard because, it would cost as much as a new computer.

Anyway I took it home and it started doing the same thing again. I returned it the next day at 8:30 A.M. and showed the problems to the representatives at the front desk at the Conn's Service Repair Center. They took the computer and once again stated that there was nothing wrong with my labtop. This time Conn's did not replace the harddrive, but told me to come pick it up. When I requested a new computer, they said it was repaired and they would not give me a new one.

Anytime I spoke to a Conn's representative, they were rude. Anyway I am filing a Deceptive Trade Practices Claims against Conns in Bexar County, Texas. If you would like to join me please contact me at [protected]@yahoo.com. Since posting this message employees of Conns have done what they do best, blame their customer.

I am refusing to accept the lab top in its current condition, broken. I am picketing all Conns in San Antonio with a sign that reads, "Don't Buy From Conn's Ask Me Why [protected]. I have been contacted by forty people so far with problems with Conn's.

Don't Buy At Conn's. I am willing to e-mail for free a copy of the Deceptative Trade Practices (DPTA) letter, DPTA petition, all discovery, and a copy of Texas' DPTA law to all persons wanting a copy. I do not want your money, I just want justice.

There were several mistakes made by Conn's with my purchase of a new fridge. Mistakes happen, but when Conn's makes them, they do not fix them. I have gotten the 'run around' for a month trying to fix their mistakes - no one takes ownership, their payment systems have conflicting information, they are rude, hang up on you and do not come through on their promises. This has been the single most horrible service I have ever received - please do not be completely screwed by Conn's - they are truly a CONN JOB!

Chair under warranty broke, says contractor will fix it, has been over 2 months and just ordered parts, because conns has just o. K. Ed payment for parts still have to wait for parts then make appt. To get fixed won't give me refund or anoter chair must wait more