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Conn's Service Department / Television Not Working

1 Houston, TX, United States Review updated:
Contact information:
Phone: 281-591-6611

I brought a 50 inch RCA television from Conn's back in Feb. 07. After having the TV for about 5months I began to have problems with it. The 1st problem was that the lamp to the TV went out, I called and had that replaced. Not even 4 months after having that replaced the TV began to power it self off and on. I called to report that problem, I had to wait 2 weeks befor an tech could come out to look at my TV. The tech came out and said oh we need to replace the lamp again. I then had to wait 2 weeks for the lamp to come in no one never called to tell me that the lamp was in, so when I called they set up a time for a tech to come out, the tech showed up and replaced the lamp now not even 2 hours after the tech left my home my TV beagn to have the same problem powering it self off every 5minutes staying off for 3 minutes then coming on and staying on only for 5minutes. I called the service department and reported that the TV was still not working and I asked them if the Tech could come back to look at the TV, of coarse I was told no that I would have to wait about 2 weeks foranother tech. The 2nd tech never showed up to my home, so I called to ask why the tech did'nt show up could not get an answer. I then had to wait another 2 weeks for another tech. The 3rd tech called and told me that he knew what the problem was and that he was going to order a part for the TV. So once again I had to wait another 2 weeks for another part, now once the part made it in I had to wait a week fot a tech to come out. The 4th tech came out and replaced the engine to my TV. NOW after 15 minutes that the tech was gone my TV went off and never cam back on. The same day I called and told the service department that the tech had made tih TV worse than what it was. They told me that they would have to order another part but what part they did'nt know. So by this time they said that they would have to come pick up the TV to repair it. I had to wait another week for them to pivk my TV up. Now they picked up the TV on an Wed. I called on an Saturday to check the status of my TV. Guess what? They did'nt have an answer for me and told me that no one has started working on it, so I waited til Tuesday to call back and check the status and once again no has yet to start fixing on my TV. To this day I'm still with out my TV. They been giving me the run around for over 2 months now. The tech's that they sent out never ran any kind of test on my TV to see what was wrong with it. I can never speak with a real supervisor. This is the worse service I have every got in my life!!!

Na
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Comments

  • Jo
      16th of Mar, 2009
    0 Votes

    My husband and I are having the same problem with our tv and he is on the phone with conns as I write this... They picked up the tv 3 weeks ago because our tv was doing the same thing yours was. the tech came out 2 times . each time the tv continued to act up. the last visit he said it was the motherboard and he couldn't get it out so our tv would have to be picked up for repair. no one came or called us for 2 weeks. when we called service they never knew what was going on. they finally picked up the tv on march 2nd. last friday we again called service to find out where our tv was, it has already been gone 2 weeks. we were told by service that they would redeliver the tv yesterday... no one came... now today we are told it is sitting in a warehouse and has not even gone to san antonio for repairs yet??? WHAT KIND OF SERVICE DEPARTMENT IS THAT

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