Conn's / defective merchandise!
We will NEVER do business with Conn's again. I will definitely tell all my friends and family about the service that this company has provided. From the beginning, everything was all in the up and up, salesperson was very informative with his knowledge regarding our washer and dryer. We were debating as to what name brand to buy since this was going to be a major purchase for me and my husband. What brought us in to the store was the 0% interest rate for 36 months, obviously on certain name brands only. We ended up purchasing the GE Front Load Washer and Dryer with the storage drawers.
First time that we use our new washer and dryer, we notice that the washer is shaking around and moving towards the front. Obviously my husband notices this since we had just spent $3000 on these appliances. He is checking the dryer to make sure it is okay, come to find out there is a dent on the side and the front of the dryer. First thing he does, is call our friendly salesperson. He then gives us the SERVICE number to Conn's. Well this is where the buck starts. My husband talks to the SERVICE department, explains the situation to their wonderful customer service representative, who has an attitude from -----, so unprofessional, rude and does not even let you finish making your statement, when she just puts you on hold. After she comes back to the phone, she states that she will have to take a message and have someone call back since all the managers are not available. We wait for that phone call and nothing, no one calls. We have to call back again and leave another message with this wonderful representative (who obviously has no customer service experience) and make it a point to tell her, that we have been waiting for this phone call. Well, we call back our wonderful salesperson, who states that there is NOTHING he can do for us, we would have to deal with their SERVICE department. It is to this point that I told my husband just to have Conn's come back and pick up their $3000 defective merchandise. Finally a SERVICE manager calls us back, telling us that a SERVICE technician will be coming to SERVICE our NEW WASHER & DRYER. We have the technician come to look at the washer and he stated that, they had the same problem with another customer with her washer moving all over the place and they just replaced it with a new one, so he was going to let SERVICE know about this. Few days pass, no call, finally another SERVICE technician comes to take a look at the washer, he makes the adjustments that need to be made since it was off balance (supposedly). He looked at the dryer and noticed the dents as well. Stated that he would order the panels to replace the front and side of the dryer. (By this time,we have talked to several other people regarding the situation and they could not believe we would even consider purchasing anything from Conn's. Just the name "Conn's" gives it away. Another friend, was going through the same situation and she was given no choice but had to wait for them to come and repair it.) These are new appliances, not even a week old, why do they need to be repaired when they are suppose to be NEW. A week has passed by and no one has called about when they are coming by to replace the panels. The washer is doing the same thing again. My husband has called so many people at Conn's, from customer service, managers and who knows who. He has been given the run around, no one is ever there, everyone is always on a conference call or they are already gone for the day. He even calls our wonderful customer service representative and jokes about leaving a message for someone so THEY WILL NOT CALL HIM BACK. She stated that, they needed more customers like us, so she can keep her job. We have NEVER EVER had to deal with such a company like this. We do plan to call GE and let them know about their product and the company who is selling it. They are giving them a bad name. WE will NEVER EVER shop at Conn's again and everyone we know will know about this. Both me and husband work at big corporations here in San Antonio and believe me we will not stay quiet about this one at all!!!
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