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Conn's Home Plus
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1.7 483 Reviews

Conn's Home Plus Complaints Summary

85 Resolved
398 Unresolved
Our verdict: With Conn's Home Plus's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:28 am EDT
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Conn's Home Plus Dont buy from cons

Before I get into details, never buy from conn's. It will be a most regretable mistake if you do.

Here goes, when I got married, I seperated from my roomates and moved out to my own place with my newlywed wife. To please my dearest, we decided to get new furniture for our new place. New livingroom set and new kitchen appliances. Refrigerator and stove. We did some shopping, and me trying tosave a few bucks wanted to buy a used set for about 300 bucks from a friend that repaired and sold appliances. He was even willing to give me a 2 year warranty. My wife wanted new. Lets make her happy. We ended up in conn's and she fell in love with this black set of matching range and fridge for 2200 bucks. Ouch. My income was fair, but my credit was not from my earlier years of teen crediting. When I did the application they said that I would qualify, so I was excited as was my wife, that we looked around to see about the livingroom set she wanted and they had some nice sets on show. Problem was, my credit score only allowed me enough of a credit limit for the appliances. They suggested doing a joint application with my wifes good credit, even though her income was barely over 10 grand a year at her part time job. We were exstatic to see that her good credit gave our store limit a nice boost. That night we signed a contract for a new range stove, a matching fridge, and a nice 7 piece living room set. I was too busy enjoying the smile on my wife's face, that the 4, 500 price tag didnt bother me, yet as always, I always prepared myself for the worse, and decided to get additional extended warranty on all our things for 300 bucks, and a credit protection plan for an extra 400 bucks.

I paid for our account diligently for over a year without ever being late on a single payment. Then disaster struck in our lives with hurricane ike in sept. Of 2008. Due to ike we lost our home we were living in because of excessive damage, and I actually lost my job as well. Bummer. Being that we had nowhere else to go, me and my family moved a small town in kansas close to my wifes relatives. Two days after my due date conns called my still local cell phone screaming and demanding payment for a past due account.in the midst of our move and loss of home and job, I had forgotten to send in a payment to conn's. My payment was due on the 5th day of each month, it was october 7th, and they were threatengin to reposses. I was dumbfounded at how quick they wanted to take everything back, and on such a short period of being late. Ridiculous if you as me, but I overlooked the issue and made a payment then and there with my debit card, telling myself that the whole southeast coast was hit bad by ike so everyone was hurting for money. I forgave their impoliteness. A couple of months went buy and only my wife had found part time work in this small town we live in, and up until then I had been paying bills with our savings. I had been hoping to find a job right away and continue paying my bills without going into any insurance programs or anything, due to me being prideful, yet savings started running low, and still no job. Then in january I decided to call them up about my credit protection plan which covered unemployment. After a few weeks and many calls they finally provided me with the phone number for the insurance company, conn's kept claiming that I should know the number from my copy of the contract, and they would not give me the number, even tho I kept explaingin that ike made me move and a lot of paperwork was stored away in boxes and others lost in damage with ike. When I finally called the insurance company, they denied my unemployment claim because they stated my wife was the primary account holder and she would have to be unemployed, funny thing is, the credit protection policy is in my name. So I had to struggle to continue paying the bill and a 400 dollar credit protectiong fee went to the trash.in march, one of the legs on the couch broke off when the couch was being moved. At the signing of our contract we were told that if conn's could not repair it themselves, that they would refund the cost of someone repairing our furniture or appliances because of our extended warranty. Well, when I called them about the broken couch leg, they said that our warranties were void the minute we moved. So many other complaints have happened, too many to list. And we are stillstuck with conn's calling and harrassing when we are but a few days late. I still to find work in the small town I live in, I do a lot of side jobs to get by, but thats to get by, I have to toddlers to take care of and they come first over conns. I fear that im stuck with conns for the time being because my only two options are to pay the bill or let them repossess. And although ive considered a repossession to be a relief at this point, they cant do it because I live in kansas now and the nearest conns is 600 miles away. I cant afford them to go legal because that adds more fees on top of what I owe, I swear tho, if I do move back to texas soon, I will take all this crap back to their store and lete it fall off the back of my truck before I give it back. I can sit on the floor, I rather buy a used 200 buck fridge temporarily, and I can use a camping stove to cook. They can have their overpriced crap back for all I care. Being customers of conns has been nothing less than a nightmare for me and my family, they have no ethics and they harrass u at all times and hours. Before you buy, beware.

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christmas
DeSoto, US
Oct 10, 2009 11:40 pm EDT

this very typical of Conn's...everyone that i know who has dealt with them have had a similar experience...they really deserve to go out of business...they are such insensitive blood suckers

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4:02 pm EDT
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Conn's Home Plus Deceptive advertising and harassing phone calls but I conned them...

I had a bad time at conns in buying an expensive Samsung steam dryer. The price was lower than anyone else. They had stickers everywhere 0% for 18 months. Yea, finding out that is only if you want to buy it at the regular (higher price). What a deceiving scam. Here I was opening up a new account to get it for the lower price then they told me afterwards that I could not get it at the lower price with the 0% for 18 months. I said ok I have a credit card for 0% for 6 months I will use that instead after the first 90 days of conns. Well my gutt said to go to another store and check out their warranty prices. I went to BEST BUY. I showed them my invoice, they priced MATCHED THE LOWER PRICE OF CONNS, GAVE ME FREE DELIVERY AND GAVE ME A FIVE YEAR INSTEAD OF A 4 YEAR WARRANTY FOR $125.00 LESS than conn's 4 years ! I SAVED ANOTHER $250.00 AND THEY GAVE 0% FOR 18 MONTHS! I cancelled the conns sell which I never received the dryer of course and they are still calling me today,
sometimes twice a day for another sell.
WHAT A BUNCH OF COMMISSION ###S...
CONN THEM BUT DON'T DO BUSINESS WITH THEM CAUSE THEY
WILL TRY TO CONN YOU! LOSERS...

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Disappointed1stCustomer
, US
Feb 01, 2015 2:14 pm EST

I wanted this TV because it was a plasma. It also happened to be their lowest price tv. There are excellent reviews for this actual product(Samsung 51"). THEY DO NOT HAVE THIS IN STOCK NOR DO THEY EVER INTEND TO RESTOCK THIS ITEM. I tried to get the next plasma at $700 and of course same scenario. Then they tried to push the latest and greatest, UHD TV on me. Classic bait and switch.

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2:51 am EDT
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Conn's Home Plus - Return policy

my mom went to conns and re-open up her husband account so i could get a stackable w/d.okay the guys delivered the w/d but didn't try to attempt to set it up ( i was not there, my sister was there ) . i called and they brung it back(had and attitude the delivery guy) and i was goin to get the mantanice man to put it in. i got tired of waiting on the...

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Conn's Home Plus Credit harassment

after loosing my job because of the fallout of the american economy, i was unable to make the monthly payments on hte merchandise i have had from conns for over two years now. i began getting phone calls from conns collectors every day from as early as 7am till as late as 10pm, no joke. i mean every hour on the hour. i finally told them i could not afford to make the payments anymore and for them to come and pick up their merchandise. i guess i pissed them off cause they began threatning me saying i would be taken to court for the remainning balance and began calling me names. The floor manager called me back and told me i was being a selfish ###, i told her i was sorry but i could not afford to make the payments she continued to call me a sellfish ### and that i would be dragged into court for the balance i still owed. i dont know why this lady was so upset at the fact that i couldnt make my payments any more but someone needs to do something about this. she never said her name but she had the accent of an african american.

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DisgustedinTexas
La Porte, US
Dec 07, 2011 9:33 pm EST

Bought an "L" shaped glass computer desk on 11-14-11. Hardware missing.Had to put it together temporarily with hardware I could find here at home(have a small business and needed it up THEN! They agreed to order all that I needed, that wasn't in the box. Today is 12-7-11. Calls not returned.Finally Customer Support says the manufacturer, doesn't make the desks any longer. Can't work with the keyboard jammed under the monitor.No brackets to install keyboard shelf.Callous indifference is the order at this store, after they have made a sale.

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jimin
, US
Aug 05, 2016 2:44 am EDT

I purchased a dryer from Conns and needed repair service for a minor problem with a switch on the dryer. The dryer was still under a covered service contract. When I called Conns, they told me they would not be able to come to repair the dryer for 6 days. I explained to them that my wife and I both work a 40 hour a week job and have 2 small children, and we could not go 6 days without a dryer. After speaking with several Conns employees in Lafayette, Louisiana and Beaumont, Texas no one could help us getting a sooner repair date. We are very disappointed in Conns and we will never buy anything every again from Conns.
As a side note, We called Sears Service Repair center, and they came out the same day and did the repair.

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Donn
, US
Aug 05, 2016 2:44 am EDT

I went to the Conn's store in Corpus Christi Texas on October 14, 2010 to purchase two televisions. I was going to spend $2000.00. When I asked the manager if there were any special deals for purchasing two televisions he rudely replied no! John Ortiz lost you a customer and a sale. With that attitude he is not interested in customer satisfaction. You are losing sales and money with this rude saleperson. I wil not purchase anything from this electronic store. Your salespeople need training in customer service. John Ortiz is not manager material.

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Cronnas
, US
Aug 05, 2016 2:44 am EDT

I was supoosed to have my dishwasher delivered on Friday after 2pm. Conn's showed up at my house at 10am and wondered where I was. Rescheduled the delivery for Saturday. Installer called at 2:45 Saturday, said he was on his way. Gave him my complete address with step by step instructions. I called dispatch at 5:45 wondering where he was. Installer said he would be at my house in 30 to 45 minutes. Called dispatch again at 7:05 pm, this time installer said he didn't have my address and it was not his area. Called dispatch again Sunday morning and spoke to supervisor who really didn't care either but said he would TRY to get the dishwasher out to me that day. It did finally arrive after I had wasted 2 full days at home waiting. Monday morning I called the District Manager and this is Wednesday and he has yet to call me back. Needless to say, I will never be going back to Conn's. I will stick with Sears like I should have done in the first place.

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Tiffany12
grand prairie, US
Aug 05, 2016 2:44 am EDT

There customer service center is very rude. If your account is late they call you all day and night at home, work and cell. The also harass your references, too. Then if your account is late by two or three payments and you call and make a payment the steal it and apply it to extension fee, which is $75 and they don't tell you. You just wonder why balance not going down, until you someone in the store explains extensions cost and don't bring down principal. You say no thanks, and they say you have 5 already on your account. Then you call customer service dept and they act like you knew and they won't take them off. They even save your check and credit card info and post payments sometimes without your authenization. This just happened to my on 7/28 and it is 8/11. I have faxed my bank statement and copy of check twice, my checking account is getting more overdrawn but they don't care, they say there accounting process takes time, even though they stole from your account.

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John Shilling
Richmond, US
Aug 05, 2016 2:44 am EDT

We purchased several appliances at the end of June from Conn's in rosenburg TX. The LG diswasher started making noise about 10 days after we got it. We call service. They sent someone out and he said he would have to order a part after he tightened a screw so tight it brock the plastic case in the bottom. some time later a second service man cam out with the wrong part. Then a third time with wrong part and a forth. We then requested to talk to the service manager Sergio. He didn't can back. So we tookthe dishwasher back to the store and left it. The manager of the store said she would have someone contact use. Finally three days later Sergio called us and said he would straighten it out and call us back on Thursday. No call. In the ean time service called and wanted to schedule a service call. I told them the unit was at the store and Sergio knew all about it. then two days later they left a message that they were coming out a 1:00 to our house to repair it. It is Friday and I called service to talk to Sergio. He had left for the day but would be in tomorrow.

I am about ready to call the TV stations, drive to Beumont to corp headquarter and video tape their answer to not servicing their profucts. If that doesn't work then I will hire a lawyer and siut for breach of contract.

Want to here more ? Contact me" John Shilling at [protected] or email jrshilling4@clear.net

Conn's lies and they are rude and don't back their products.

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dlgoza
, US
Aug 05, 2016 2:44 am EDT

We purchase a new refrigerator on 08/01/11. Was promised it would be delivered on 08/06. We received 3 phone calls stating the refrigerator would be delivered from 4-7Pm.

I was also advised by the sales person at purchase and on delivery day to watch out for the delivery (contract service) and make sure the refrig was in perfect order or do not accept it.
The refrigerator arrived at 8;15 pm after several calls to Customer service. Each time promising Driver would be there in 15 minutes. They came in installed the refrigerator. The Ice Maker line -they refused to set up to copper tube. Finally, they agreed. Said it was set up and left. It was not set up only stuck tube on over the receptor. Multiple phone calls and promises to send someone out. Was told they all were managers then they backed out saying they did not cover our area. Finally, one person was supposed to come. Came at 8pm on Sunday night. We found note on door he came and left new tubing. Never rang door bell. Called the customer service line ( while on hold you always here recording saying what excellent service they have!) Finally, after threating us with a paid service call, they agreed to send service tech out. He came and did finally fix the contection after breaking the copper tubing. Now I get calls from the automated system over and over again asking me to " rate their service" of 1-5( 5 best). Sell was fine- i say "5" and it says 5 is not a correct response and it hangs up. Have had this call now over three times!
I will never buy from Conn's again! The customer service just tells you they will help you- HOT AIR! Avoid this place.

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cheer_ants
Mercedes, US
Aug 05, 2016 2:44 am EDT

I bought a TV from this store. After 3 weeks after purchase, it stopped working. It has been 2 months and they have not fixed. When I try to call, they just hang up on me, I have talk to managers, which they do not know ehat to do. I bought the TV cash, it feels like i have just thrown my money away. Do not rely on the warranty, to get your repairs done.

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Regina Durham
Vidor, US
Aug 05, 2016 2:44 am EDT

I have nothing but trouble out of conns applience since I started buying from them in 2001. I have half my house invested in conns you would think that would count for something but it does not. Every applience that I have bought from them I have had problems with. I know that they are the retailer and not the manufacurer but they stand by their product when they offer a warrenty. Their sales people are RUDE, their managers are RUDE, and their customer service people are RUDE! They want there payments when they are due but they do not fix things that are broken. There telecomercias when you call state that customers satifaction is guarentee, but when you mention this to them they laugh, and tellyou that they do not guarentee anything. There telecomercials also say that they will replace you product if you are not satisfied, but what they do not tellyou is that they will if you bring it back within 10 days and that there is hidden fees attatched to that. They also do not tell you that if it is something that they have to install you can not bring it back because you have to have an unsed product and all of the origanial packaging. If you pay them check by phone they take too much out of your account and they will not replace it. They never admit to their wrong doings and if you tell them about their mistakes they will laugh. They do not care about consumers I give the 500 thumbs down. they are the wors company I have ever been through and I will never shop with them again. I have reported them to the BBB and now I am contacting all my local media sources in Beaumont Texas, I hope to put a STOP to all the misery they have caused their consumers. If you would like to join in the effort Please call your local media sources. It seems to be the only way!

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clwittwer
Alvin, US
Aug 05, 2016 2:44 am EDT

We bought a brand new Mitsubishi 65" TV the last week of September 2008. We had it 2 weeks and the remote died. It took 3 weeks to get a new one. After only 2 months the TV quit working. It took Conn's over a month to show up to repair it. During the repair the TV sparked and flames and sparks flew out the back into the technicians face. We have called the service center several times and have not spoken to a manager yet. We were told that they were going to try and fix it again. We have made 2 payments on a non-working TV and no one will return our calls. A repair is no longer an option, we refuse to have this on our home. Things that are less than 3 months old should not catch on fire.

We took the complaint all of the way to the corporate office in Beumont and the first time we called we were told by the customer service tech (so called) that he could not give us the phone number to the corporate office, that he did not know it. He then hung up on us when he was told that he was lying to us. When we finally got the corporate person in charge of customer service, he was very rude to us as well and basically told us that we were out of luck and that either they would try to fix the destroyed TV again or nothing.

It took us 3 months to finally hear back from a service center manaegr of the Houston service center. He was also of no help and very rude. It is interesting that even the store managers had no luck in gettig these people to return calls or fix the situation.
DesiredSettlementID: Replacement
Product_Or_Service: Mitsubishi Big Screen DLP 65" TV

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Conn's Home Plus Defected items (2)

I purchased a Compaq Notebook PC on 4/13/07. I had to take it to be repaired by the 3rd month, and the notebok was keep in the repair shop for about 4 months. After I finally got it back, it was not working so I had to take it back to Conns and it was sent again for repair. I had to pick it up at a different location and was threatened that they were going to keep the notebook. The cd's and manuals were not included. I continue to have problems with this notebook that is just sitting in my closet. I hope and pray that someone reads my message and helps me get a workable laptop with the cd's and manuals.

Regarding, the Poulan mower purchased on 9/13/07, about a month after it was purchased I took it to Mr. Fix [protected]) located on FM 1387 in Ovila that is near my home. Mr. Fix wanted to charge me more than I paid for it and it was still under warranty. Mr. Fix also wanted to charge me for checking it out. Mr. Fix is supposed to be an authorized repair dealer for Conn's.

I would appreciate it if I could get replacements for the Compaq Notebook PC AND the Poulan Mower OR get my money refunded.

At that particular store, hispanics are not treated fair and professionally.
Anita

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Conn's Home Plus Delivery rebate

When we purchased a refrigerator on 11/22/08 we were told that we qualified for a delivery rebate.

We sent the paper work in on november 24, 2008. As to this date may 14, 2009, we have not recieved the rebate. We have been told it has been processed but it seems that someone can't seem to put the thing in the mail or something. The whole situation is beginning to smell fishy.

Why should it take so long to issue a rebate coming from conn's when most other companies can get it to you in 30 days from the date you submitted it.

We would appreciate an explanation on this or better so, see our check in the mail soon — not another 30 days or have to make another phone call just to get the run-around.

Sammie bauman
9329 mars ave.
Corpus christi, texas 78409
E-mail: [protected]@gmail.com

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ZaneS
Leander, US
May 19, 2014 10:34 am EDT

Lol, November must be the month they decide to do this crap. We purchased in November of 13' as well and here it is May 19th...no refund. They told us 2 months ago it was in the mail...then again last month as well. I've filed a complaint with the BBB - idiots.

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CHIGGERS
Broken Arrow, US
Apr 02, 2014 3:19 pm EDT

We bought furniture and appliances from them in November 2013 and they said that it would be about a week and we would have our rebate check. Well its now April and according to them it was mailed on March 12 and to wait about 2 weeks for delivery...I have heard of snail mail but dang! Talk about super snail mail, are they trying to save on postage or something? I have e-mailed them and it takes them a week to respond to the e-mail and all they can do is give me excuse after excuse, never a straight answer!

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G- Man
Weslaco, US
Nov 13, 2010 10:32 pm EST

The same happened to me at Harlingen TX. a year ago. Definitely a (CONN) job.
They had the balls to offer me an extended warranty last week.
Do you have any idea where I told them where they could put it?

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gwenmanuel12
st.martinville, US
Oct 15, 2010 8:47 pm EDT

well its so true they alway have an excuse why your rebate not in. when you first buy the applianance they make you think your rebate will be in the mail, just go on line to redeem it, that an liar it so hard to get the rebate, i sometime wonder will i get it or not. but you miss an payment on it, see what happen they can mess with your money but dont mess with their. no kind of justice for us.

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gwenmanuel12
st.martinville, US
Oct 15, 2010 8:39 pm EDT

i didnt get my rebate to it alway an excuse so they can delay your money

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henley_joshua
Austin, US
Jun 02, 2010 9:51 pm EDT

I put my rebate in the mail 2 days after purchasing washer and dryers, 4 months later... still no rebate check. On top of that, they decided that since they didn't have a new dryer in stock, they would deliver me the floor model instead, and that if I didn't want the floor model, it would take 2 weeks to get a new dryer. BS.

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Conn's Home Plus Credit

CONN'S is NOT somewhere I would recommend to ANYONE!

I received credit from Conn's for a TV and refrigerator. When we made this purchase I was told that we were allowed to pay on the principle without penalty. I called to pay on the principle so I could lower my monthly paymenys, and I was told that they can't do that. I am not sure how advanced a company has to be to help out their customers but I see Conn's is not willing to do that. So we got the money to completly pay them off (I won't be doing anymore business with them) and I made the final payment, or so I thought. I called to see why the payment had not cleared and they told me I had a $1000.00 balance, and my pay off was $78.00. When I questioned her about this she told me "If you don't pay the $78 today, you can pay the $1000. That's your options." I asked why I had the balance and the pay off amount changed, I guess before the check was processed.

CONN'S is NOT somewhere I would recommend to ANYONE!

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Vicky
, US
Jun 26, 2009 7:07 pm EDT

One month to the day after my warranty expired, my LGHDTV mainboard fried. I left 3 messeges for the manager who never returned my call. I called the service department with my issue and they scheduled a service call for the following week. FYI: You can take your TV into the store and they will give you a repair estimate for a fraction of the cost of the service call. The technician was there for 2 minutes before telling me the mainboard needed to be replaced. DUH, I told them that on the phone. I asked for a receipt for my payment of $107 (service fee for 2 minutes)He informed me he didn't have a receipt but offered to mail it to me. I offered to follow him to the drug store so he could make me a copy of his work order showing that I paid in full. He exited the store without my receipt because the store charges 10 cents to make a copy and he said that it was not his responsibility. In order to get a receipt for my payment, I had to leave my house, drive to the store and pay 10 cents to make a copy. UNBELIEVABLE! I immediately drove to Conn's and asked for the manager who did never called me back. An employee told me the manager would be right with me. I was left waiting a little too long so I walked up behind the manager and found him playing with a radio. I sked him if that radio was more important than a customer? I explained my problem with the TV and asked him to help me. He had someone call me to tell me there wasn't anything they could do since I didn't purchase an extended warranty. You expect a $1000 TV to last longer than a year. The cost for the part: $540 labor: $200 service fee $107. I have left a dozen messeges in the corporate office for the escalations manager and with 2 different regional managers in Houston. No return calls. I spent $5000 last year at Conn's and thousands more over the last 15 years, but I will not never again make a purchase at Conn's, not even a toaster. If you are looking for quality merchandise and quality customer service, shop anywhere but Conn's.

Valerie
Valerie
, US
Oct 08, 2008 12:06 pm EDT

I am a customer of Conn's and have been for over 10 years. I have bought every major appliance I own plus smaller items from Conn's. When I need anything electrical, I go to Conn's before anywhere else.

I am extremely shocked and appalled with the way Conn's has been treating me. After YEARS of never missing one payment on my Conn's accounts, I have begun receiving numerous phone calls from an automated system from Conn's reminding me to make my payment. This wouldn't be so bad if it was once, but is numerous phone calls for several days on every phone number which belongs to me, even if I have already made the payment!

When these phone calls started in August, I called the customer service department to ask why I was suddenly receiving these calls. The representative gave me a stock answer that it was just a simple system set up to remind the customers about payments. He agreed with me when I pointed out my excellent payment history with Conn's and he told me that he'd get the system to stop calling me.

Imagine my surprise when just TWO days after Hurricane Ike badly affected my area, Conn's automated system called every phone I own again 5-7 times each day again. Did they honestly believe that in the middle of recovering from a hurricane my family needed the added burden of dealing with these relentless phone calls? Again, a one time reminder would have been sufficient, IF they felt the need that you had to it all, which I still cannot comprehend. How about after a natural disaster, you give your automated calling system a rest? Most customers in the area did not even have working phone lines and needed cell phones for other purposes. So, what were they trying to accomplish?

This morning I took the time out of everything else I had to contend with to actually make the payment on my Conn's account immediately just so that Conn's would stop tying up my phones with these relentless reminders. Imagine my disgust, when Conn's called three more times to remind me that my payment is due AFTER I made the payment.

I have just called the customer service number only to be told by the representative that "that's just the way the system is set up..." I asked the representative to please only deal with those customers who are delinquent with payments and leave me alone, again suggesting to call just ONE time if they had to. I told him that I had actually MADE the payment this morning and could he please get the calls to stop? He gave me a verbal shrug and just kept repeating that "that's the way it's set up."---I asked him who could fix it and who I could talk to. He then gave me the number of a "corporate office"---[protected]---guess what? It's not a working number. Can I now call and harass Conn's several times a day to "remind" them to give customers working numbers? You'd think a company who could come up with a system who could "speak" my name every time it called, could at least have a working phone number for a corporate office.

I am going to find every public forum I can to let the public know of the insensitive and shameless methods of "getting" money, especially during this trying time. It's bad enough when families are not recovering from life changing disasters, but to have this happen only two days after my family has suffered losses, is trying to reach family members, and is trying to get life back to normal is absolutely unforgivable.

I also feel that tthe system should be "set up" in a much more accommodating manner. It should not call customers who are not delinquent or late with payments and it should not call so many times, for so many days, on so many phone numbers. For heaven's sake, we have NEEDED our phone lines the last three days for more dire purposes. I am sorry I ever did business with them and I am even more sorry that I was such a good customer who gave them all my business and who made my payments on time each month, as I've been given no accommodations for that whatsoever. I've only been harassed.

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Wiss
, US
Feb 10, 2010 11:55 am EST

I happen to live in a home where a client of Conns lives. The client works three jobs to keep a roof over his family head and someone some food in the home for survival as well as other bills. He will often times pay a flat amount, more then the required amount and will skip a month when his overpayments equal or are close to the amount of the next payment. While I don't agree with this practice, the folks at Conns Collection department call between 6 and 10 times daily beginning at 8am CT and the last call generally around 9 or 10pm. The messages are very general and ALWAYS automated. When I come home in the evening or god forbid if I ever want to sleep in on a Saturday or Sunday I am either bothered by having my phone ring and pick up to listen to one of three clearly Conns automated messages or come home and listen to 6-10 messages on my machine. I called the customer service line today as the most recent message told me to just to be treated extremely rudely by I suppose a team leader or supervisor. I was telling her about my experiences and she said is there anything else and cut me off. Had she continue to listen to me she would understand my frustration, but clearly she reall didn't want to know if there was anything else. I happen to be a call center professioal, first a CSR, then a supervisor and now in quality control and one of the first rules is to allow the caller to speak. Never interrupt. Conns is bothering me everyday of the week multiple times a day and they don't give a crap. If the person they are trying to collect from is late or owes a partial payment (one time they called because he owed less than 4 dollars they need to chill. They aren't going to go under because a customer who has been a customer for over a decade may owe $4.00. So after the call was terminated by me today, almost immediately the phone rang and it was, guess who, Conns asking for the debtor. I told them the person they were looking for was not here and she asked for a "better" contact number. I advised that I was not at liberty to provide that information and hung up. I get so tired of the folks who choose to be hardasses. I could understand their harrassing behavior if this was someone who was pass due 30 days or even 15 days, but all they have to do is look at a payment record and figure out what this person does. I tried to tell the rude team lead or supervisor, that I had considered puchasing a computer for my daughter from them but that I refuse to do business with a company that harrasses a household over a $4.00 balance. The debtor has purchased mattresss (twice) and a washer and dryer as well as a dish washer. I will be very upset if he chooses to continue to do business with them once he pays off his balance.

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Hudd
, US
Jan 11, 2010 10:20 am EST

On my anniversary this year I spent almost $3600 on a Samsung top of the line washer and dryer with the bins and extended warranty. The washer was delivered with scratches and the dryer had no drying tray. I signed the delivery slip stating the problems...the delivery guy said that Conn's would call me to replace it. Now it is a month later with numerous hours on the phone and nothing has been done. The store manager said he would replace it if he could...but it would be up to the delivery manager. The delivery manager sent someone out to touch up the scratches but the repair man said he could not repair silver in color! The washer ended up having brown water in the cycles staining my clothes...the normal cycle would not spin the clothes dry. I am at my wits end...the only reason I tried Conn's was because their salesman Caleb stated that Conn's was ALL about service. DO not buy from these folks at all! I have never had worse service in my life. If things improve I will come back to this site and amend this bad rating...

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Liz
,
Dec 02, 2008 11:57 am EST

Where do I Start!

I have bought a few things from Conn's a sound system, a small TV...Well now i decided to buy a refrigerator. So they had a great sale for a 3 door black fridge for $699...WOW! so i decided to buy it. I go in they are the most wonderful sales people in the world! they deliver it to my home in a few days. as soon as i get it the ice and water maker does not work! so i call the customer service and after a few back and forths they ordered the part to fix it. about a month and half later with NO word, i call them to see what the hold up is, and they said the fridge was approved for a exchange...ok fine...they couldnt fix it. Then they tell me that the serial number was incorrectly entered into their system! so they ask me to get it...i searched that fridge up and down and did not find anything! that was in September. it is now december and they FINALLY approved the exchange! but now they dont have that model anymore and they say they wont be getting it anymore! WHAT! so i have a credit for $699...ok but that kind of style fridge value for more that a $1000...so what now? I have to but an uglier fridge just cause they dont have it anymore? i dont know what to do now? Well im still dealing with all their reps...Hope something is done! i dont refer anyone to Conn's your better off saving the money and buying from the manufacturer...they say on their hold music ( i know, ive been on it long enough) that customer satisfaction is the #1 concern...well it really doesnt seem to be it i see all the complaints from everyone!

Good Luck All!

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Murdock
, US
May 07, 2009 2:20 pm EDT

I bought a cooking top from conn's. Since they do not have it in stock, they shipped one to the store next day. My contractor opened the box one week later. To our surprise, the cooking top was broken to pieces and some parts missing. We took it back to Conn's, the salesman and manager just flatly refuse to do anything. I called Conn's head quarter, I was told there is nothing they can do. The reason: You should open the box and check it before you lave the store.

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Dambledore
, US
Apr 23, 2010 6:06 pm EDT

I made a $4, 000. plus purchased from Conns on Saturday through a very humble employee at Conns. This man has been so humble to my wife and I in the past that we refer all family and friends to him, in which all have made large purchases. After the credit approval, we got all the paperwork and informed the employee that we will pick it up on Monday since we was moving in a new place and would this our last stop during the move, in which we did. We went back into the store on Tuesday about 6:00 p.m. to thank that young man for all his help and was informed that he had been suspended because he didn't get the license plate of a U-Haul truck of customer on Monday. Luckily for us, we were that customer, who picked up the furniture in the U-Haul and was informed by the U-Haul truck company upon return of the truck that it was missing and must have fallen off. I say that to say this, if there is anyone who know how to get in touch with the very tall gentlemen at Conn's on Wheatland in Dallas, please response to this complaint, my attorney is waiting to talk with him. There is no way he should have been suspended, fired or what-ever-the hell they call it and my wife and I along with others is going to make sure he have our support. If it was that big of a deal, then they should have call me and I would have gave them the license number to the damn truck, it was on the rental agreement, and this is information I got from a Conn's employee who also thinks they were wrong and it was unjustified. So response my attorney and I are waiting.

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Shibella
, US
Jun 10, 2010 8:26 am EDT

I bought a washer / dryer set from conns in august of 2017, applied for 0 % for 18 months which was approved. but i decided to pay it in full via credit card. but now 8 months later i get this letter in the mail stating i owe them some $ 500. called the customer service # and the guy tells me that my account is still active, and i need to make payments. WHAT A JOKE CONNS IS . THEY WANT TO GET PAID FOR THE SAME PRODUCT TWICE.THEY MUST BE HARD UP FOR MONEY, I WILL CONTACT "BBB".

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Avane
, US
Jan 13, 2010 6:29 am EST

I needed to establish credit history so I went ahead and bought an air conditioner there with a 3 year warranty. The thing was a junker from the beginning. I called and complained and was told that it was normal for the a/c to be a little louder than normal because it doesn't drain the water. Instead, the water pulled from the air is used as part of the cooling process. I explained to them that it sounded like the fan was going out, not that any part of the cooling process was louder. I was assured this was 'normal' and let it slide. Louder than usual? Yes. Can I deal with it? Fine.

After that, the a/c started tripping the breaker on the plug any time the humidity went up. Given that I live in southeast Texas, the humidity goes up on a regular basis. I called back in and they sent out a technician almost a full week later. He literally put a voltometer and thermometer on it, said "it's fine", and left not 3 minutes after he arrived.

Shortly after that, the entire unit started freezing up. It got to the point where the entire front portion of the unit would freeze within 15 minutes. I mean freeze. I could make Sno Cones out of this thing. I called Conn's, who again scheduled the "soonest possible" appointment for me which was over a week later. I complained about the turnaround time and they told me there was nothing they could do about it.

So, they send out yet another technician who opens the front of the air conditioner, sees that it's frozen, says "It's a sealed system problem, we'll have to come pick it up." and that it could take up to a week to fix it/return it.

The next day, Conn's calls me to schedule a pickup. I'm told that it is going to take a week for them to send out a truck to pick it up (notice a theme here?). I tell them that this is complete unacceptable and that I need to talk to someone who can do something about it. The guy tells me that only the service department can fix this and to call them. I call into the service department and the lady tells me there is nothing to do about it and to call the store I bought it from. I call the store, and the lady that answers basically finds it funny. So, I call their corporate offices and get transferred around their phone system for the better part of an hour.

Finally, I get a hold of someone in their credit department and explain the situation to them. Light at the end of the tunnel? Nope. She creates an "escalated ticket" for me which means a Service Manager will call me back a.s.a.p. Guess what? 5 days later, still no call.

I called their finance department again that Friday and plainly stated that I have three appliances from them, all with three year warranties, and that I want a refund on all of the warranties since they are obviously not going to honor the warranties in a realistic, timely manner. They give me the run around, a fax number, a grocery list of information to send them, and basically just blow me off.

At this point, I am frustrated and hot. So, I go to Lowe's and spend $700 on a new air conditioner. I call Conn's and tell them to come pick up the air conditioner, fix it, and bring it back. They tell me it is going to take 10 days to come pick it up. Ha! 10 full days just to come pick it up, much less fix it. Oh well, at least I'm cold now.

They come pick it up and two weeks later, I have not heard a peep from them. So much for a week to fix it!

So, here I sit, months afterwards, spending part of my Halloween on hold, waiting for a Warranty Department Manager to take the time out of their busy schedule of ignoring their customers to listen to me complain about their horrible service so I can either re-coup my money or my air conditioner that they've had for 2 weeks.

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bzmom4eva
, US
Jan 14, 2010 1:42 pm EST

I went to make a deposit to my checking account today, only to discover it was overdrawn! Conn's without my permission, sent an electronic to my bank without my permission. The account was not more than 3o days deliquent, and further my son paid the monthly payment in December. They not only ran a check through on 1/6 and 1/12, it looks as though the did it in December as well. We have had several problems with Conn's in the past, posting payments to the wrong account and HORRIBLE customer service. Drawing fraudulent checks on my account is unacceptable and I have contacted the State Attorney General's Office for assistance. According to the customer service rep today, it has been a common practice lately. BUYER BEWARE!

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Conn's Home Plus Harrassment

I am getting 3 or 4 harrassing phone calls a day after I have paid my bill off. The phone calls keep coming even on Sundays while I'm getting ready for church. Conns is a good company but their communication/harrassing calls are the pits. My son has an account with Conns and now they are calling me. I have explained that my son has moved out of town but they keep calling. How can I make you guys stop. Please stop!

Fed up

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cgs
Leander, US
Jan 05, 2010 9:56 am EST
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Conn's does'nt give a damn about who they call and harass repeatedly over and over and they get smart with you regardless of if it's your account or a family member to STOP these ### go to the sporting goods department and buy yourself a whistle or a air horn when they call you let them have it!

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maddoggin14
Corpus Christi, US
Jul 05, 2009 9:50 am EDT

i have had the same problem with their phone calls. do you know who i can call to make a complaint cause this is bulls*@t.

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cdruiz
Schertz, US
Jul 04, 2009 7:33 pm EDT

You can get them to stop by sending them a certified letter telling them not to call you ever again. Mention the fair trade/credit act in the letter. Keep a copy and the receipt you get showing that they received the letter. Then when they call you advise them of the letter and that you have the receipt showing they received the letter, then call the FCC and file a complaint. They will stop or they will be fined!

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Conn's Home Plus Multiple accounts..

In November I got 3 nintendo ds's for my 3 kids. These were suppose to be combined withmy orginial acct.. however Vann at the Cherry Ln store did not do this. He set it up on a seperate account when doing a add on for me for the starter kits I forgot to get. This created a huge problem. I went back to the store Dec 17th.. Vann redid the contract and assured me this was corrected.. and collection calls would cease since this was a STORE MANAGER error. However this did not. I continued to get harrassed 4-6 times a day.. I called customer service.. the resolution dept.. and finally I go to the Euless store and with the Credit processing dept.. Dustin.. the STORE MANAGER... assured me that with the purchase of my furniture this would rectify the problem.. I read the contract.. saw the amt from the old acct added to the new... things were good to go.. Oh noooo... collection calls again.. Still have not been able to get this resolved... Dustin has faxed the contract to corporate.. and I have spoke to the resolution dept... and spoke with Nakita and Kia... and have been assured that the old acct is in process to be closed.. but they can't say when... The Offline dept that handles this... can only be reached electronically.. no phone calls.. and they do not respond to the Store, or anyone else... I have been dealing with this for almost 4 months... and they could careless the amount of hours I have put in to resolve this issue.. They claim their motto is SATISFACTION GUARANTEED! Well that is a bunch of bull... They only care about the sale.. after that they could careless... Hence the name CONN'S!

Think twice before dealing with this company and if you ahve no other choice.. good luck to you.. you're gonna need it!

Kimberly

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Seraphim16
DeSoto, US
Feb 20, 2014 9:28 am EST

Wow! I thought I was the only one ... The same thing is happening to me two accounts... I get harassed all day everyday even on Sunday's. I have gone to the store and refuse to leave until the issue was resolved. After waiting for 2 hours they assured me that it was taken care of... well this week it starts up again! Can some one please advise!

Tonya

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Conn's Home Plus They dont know what they are selling you

I recently bought a 52 inch sony lcd tv i whanted the 120 htz sony i told the guy 3 times if it was the 120 htz he said yes.The box of the tv didnt advertise the 120 htz so i asked again if it was the 120 htz and again he said yes.Well after taking my tv about 35 miles home
i looked it up on line and found out they gave me the wrong tv like i expected and i asked my self how many people who dont know get the wrong product that looks identical but doesnt diliver what they whant or paid for.Well i took it back and in front of my eyes they got the used tv i got and put it nicely in the box for another custumer i wonder if they would even discount the tv since it was open but i doubt it.CUSTOMERS BEWARE OF WHAT YOU BUY AND GET...

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Conn's Home Plus Warranty

i purchased a 3 piece living room set from conns last november. they have repaired the love seat once and the couch twice. they are suppose to give me a new couch. that was over a month ago. i have called repeatedly and am told they are waiting on the ok from ashley manufactor. i even called ashleys and they said that conns didn't need their approvalyet when i call conns they tell me i do and my service call is in the system. i have been dealing with the couch issue since july. they had picked up my couch for repair and lost it for over a month. i have been to corporate head quaters, call the service line more times that i can count, met with the resolution team. what do i do next?

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Conn's Home Plus 52& samsung

To whom it may concern,

I wanted to inform you of my recent experience at the Conns location in Plano Texas.

I had made a previous purchase from this location from a salesman named Chris Cherry. It was for a Toshiba 46" LCD tv and was the "last one in their stock" in March of 2007. Even though I bought it with the understanding that it was new in the box, it had been previously open and used. When I got it home, it had a noticable squeal from the unit so I contacted Chris the following day. Since the store didn't have another one, I decided that the best course was to get a refund. I took it back and received a full refund (after a minor amount of grief from the store manager Casey Rucker). I felt, at that point, that Conn's had stood by their product and put the customer ahead of making a quick dollar.

On March 6th, 2008, I referred my future father-in-law to Conns when he moved here from Alabama and needed a new television for his living room. We again used Chris Cherry and the Plano location for this purchase and he bought a 52" Samsung LCD tv and paid over $2000.00. Once again it was the last one in stock. This was a brand new house that he moved into and had no way of installing the tv or testing it until the 8th of march when Dish Network was scheduled to professionally install it. It stayed in the factory sealed box until this happened. As soon as the representative from Dish hooked it up it was apparent that it was defective right out of the box(again). Doug (father-in-law) called the store right away and talked to Chris and Casey Rucker who told him that there was nothing that they could do and that he needed to contact Samsung to get it repaired. The following day we took the tv back to the store for an exchange or a refund, and after talking to the store manager (Casey Rucker), discovered was not an option unless we wanted to pay about $300.00. I left Chris Cherry a voicemail which went unanswered.

I work for a retail car audio electronics company that is nationwide and understand what is going on. You have a commisioned based company that does not want to have to take a $2000.00 dollar hit. The salesman doesn't care because he has got his cut. The store manager doesn't care because he saved a $2000.00 refund from his daily/monthly goal. I would think as a company though someone should "step up" to a higher standard and realize that in the long run this will do nothing but hurt Conns reputation and longevity in the marketplace. Currently, as the way it sits, I, nor Doug, will EVER do business whith Conns again and will discourage anyone from doing the same. Please return my e-mail or call me and make me feel good about your "Award Winning Service".

Sincerely,

Ted Hill

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JonP
south Texas, US
Aug 06, 2009 12:26 am EDT

Always pay with a credit card and have them to hook up the TV on site and NEVER sign anything period or you may be signing away your rights to return anything to them. If they refuse to hook it up on site, time to shop another store.

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Conn's Home Plus Last payment stolen

In April of 2007 I paid them off before the 0 interest was up. I should of not paid cash, I did get a receipt. So for 8 months I thought everything was fine until
after I got rid of a bunch of receipts. The receipt showing pay off was in the bag. I put it aside and the
ones who were helping me grab it and destroy it before
I could stop them. Well I get a phone call in April 2008 that my account was still open with a $405.31 plus the interest that has to be paid if you do not pay it
off in time. Well, the person who call me was the accounting manager and she did not believe me. My good credit record would of show my good standing.
She would not listen to me and fustrated I hung up on her. Next day a very nice lady from Conn's call and
I decided to pay it off again so interest would not build up on it until I could make sure it was destoyed. To no
avail I can not find it. I was going ahead and just eat
another $440 in interest but they are so greedy the added more interest. Once the extra payment was used up as monthly payments they started stalking my phone everyday for the past 3 months. Most of the
time it is twice a day. When I try to communicate to solve this situation and come to agreement they wanted to do it right then over the phone without me having letter showing the agreement. I have spent over $10, 000 at that store over the past 10 years. Why would I lie about this. I was a good customer. Well far as I am concern they lost. Please do not pay a
payment with cash, it can get stolen and cost you.

Thank you

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Update by Jackie Rast
Mar 09, 2009 10:51 am EDT

To the question why I would send cash through the mail. No I did not send cash in the mail. I paid the payoff at Conn's store. Sorry for the confuse. Just to let you know they started calling my work and stalking now up to 4 times a day. I found a Law that for debt collectors Finance Code Chapter 392 that says They cannot cause a telephone to ring repeatedly or continously, or making repeated or continouous telephone calls, with the intent to harass a person at the called number. This is to let people know they can contact you but not like they are doing me. Thank you for your concern.

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Rebecca Grajeda
San Antonio, US
Mar 19, 2009 1:48 pm EDT
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I just had a problem with Conn's also. Mine was a warranty issue. The salesman told me that since I have small children he HIGHLY RECCOMMENDED the Conn's warranty as it covers EVERYTHING. Even if the kids messed up a button, it was covered. He even went as far to say that I would be wasting my money to pay for delivery because I just paid 250.00 to protect my tv against any damages. I have had it for 2 weeks and the picture went out. The tech that came to the house said it was hit with something and it was not covered under warranty. I spoke with the manager of the store who completely backed up his employee. I threw 1600.00 away in that store. (CASH) when I could have went to Best Buy and got the same tv for 1400.00 including the warranty that covers everything including water damage. I will continue to complain and post everywhere I can to try to deter people from this place. You are better off to go to Best Buy where they back up their sales. Isn't there some sort of law against THEFT BY DECEPTION?

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SarahMarie
Portland, US
Mar 01, 2009 3:57 am EST

why would u even send cash in the mail every smart person knows not to!

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Conn's Home Plus Poor customer/double delivery fees

POOR CUSTOMER SERVICE/DOUBLE DELIVERY FEES.
I purchased from Conn's a 50" plasma Samsung television, their most expensive wall bracket, and paid delivery fees. Conn's confirmed that the cost to have my plasma mounted would be $299 after delivery. Conn's now wants to charge me $69 AGAIN for delivery in addition to the $299 installation fee - a double charge for delivery. My purchase was a complete waste, as the items are still sitting in the manufacturers’ boxes. I even had my home wired for the mounting. Conn's has no ethics. Service is terrible. Manager Elias Contreras at Conn's (6888 Gulf Fwy, Hou. TX) says there is nothing he can do - a poor excuse. I have recently purchased a new home and have a need for many appliances. I will never use Conn's (at any location) ever again. Manager Elias Contreras stated it was a misrepresentation by Conn's. To date, they refuse to honor their agreement and are only concerned when it comes to their commissions.

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Conn's Home Plus My big screen tv

As they honor there name conns they con you into buying whatever they can and as soon as you step out of the store you have a complaint and they keep giving you the run around! My parents bought a big screen tv in 2006 and bought the extended warranty until 09/09/09 the first couple of minth everything was fine.. Two months into the sale the tv lamp went off the fixed it about two weeks later. Then about 6 months later I t happenned again and it took them about 10 to 15 days just to come and check the tv then they took the part and took about 3 I called and called for my parents and nothing went to the store that we bought and they just washed there hands they acted like they were going to help and then nothing was done...

The 3rd time I was told by a supervisor in the repairs department that the next time they would replace the tv.. I have asked nicely that even if we have to pay a diffrence or added into the loan we want to get a diffrent tv... But no answer.. I have regreted recommending conns to mostly all my family member and they all have the same issues and all I have to say is that the american dream that conns wants to so call help families with there furniture and entertainment needs becomes a nightmare!

Please I beg you do not buy anything from the true con's at conns...

I pray that this message helps not one many people and that the owners of conns do something about there teribble company... They have no heart and morals!

My the lord bless conns

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Conn's Home Plus Warranty refund

I have been trying to get a refund that is owed to me from a tv warranty. the store manager has faxed the warranty dept. twice to process my refund and the warranty dept refused to answer my repeated phone calls or reply to the store request. I been told to contact Tim Babana hes the only one in this huge store store to refund my money but he refused to answer his phone so I dont know if he really works there. Maybe you people can call him and mybe he will anwser your calls 1-[protected] ext.3155. Thank You, Nadine Davis

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angrey at conns policy
corpus christi, US
Oct 23, 2012 4:40 pm EDT
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I just brought a refrigerator from conns for 1, 250. One month later the rubber on the refrigerator ain't closing any more and sadly that resulted in a small roaches getting into my new refrigerator. I call to come fix it but they won't honor the warranty because of the roaches and I can't return it even through because of the defective rubber is the reason I am having these problems. I really upset at this policy because this refrigerator ain't closing right and it defective and the reason why stupid roaches are getting in conns. They should of at least done something more guess all conns cares about is money not customers.

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MAN AS HELL AT CONNS
Houston, US
Jul 15, 2011 9:06 pm EDT

Its been 1 month and My 55' TV still isnt working. Ive called every other day to be given another date of repair. These fools got me F UP. I feel robbed and I cant believe this is legal. I took the extended warrenty out on the tv and for what, Im still with out a TV and ive had the TV only 5mo. I WILL NEVER GO BACK TO CONNS, THEY ARE SOME CONNS.

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a-kon
Houston, US
Jun 30, 2009 7:19 pm EDT

I purchased A TV back in 2003. A 60" Hitachi LCD projection. My warranty lasted 5 years. It was up in December 08. During my coverage I had 3 light engines go out. The first time it took them a month to replace it. The second time it took them a few months, the third time it took them over 6 months to finally come and replace it blaming it on parts availability. I talked to the service manager at the service department and he told me they would extend my warranty for another year. I never received any documentation regarding this. Now it is almost July and my TV is going out on me again. I hope when I call they will honor this extended year that was promised to me. If not, I would like to know how to join the lawsuit.

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Kamesha
Dallas, US
Mar 04, 2009 9:24 pm EST

I purchased a 32’ LG HDTV from Conn’s on 2/15. We went to pick the TV up from the store on 2/16 (they had to order it from the warehouse). On 2/22, exactly 6 days after having the television, it malfunctions. We called the store and were told to take it back to the store. Once there, the personnel determined that it needed to be sent to the service dept. and that they would not be able to come pick it up until 2/24. We asked for a refund or another TV and were told by Terrence Andrews, the assistant store manager, that we were not entitled to a refund since we had the TV more than 24 hours. When asked if they had something in writing stating this policy, we were told no – it was just store policy. On 2/23 I contacted Alan Sheppard, the manager of customer service, and explained the situation to me. He said that I was entitled to a refund, minus the 15% restocking fee. I said fine, I just wanted my money. He said to let the service dept try to fix the TV and we would take it from there. I explained that I paid for a new TV not a refurbished one, but he insisted that I let the service dept fix the TV. I tried to call Thomas Frank, the CEO, Timothy Frank, the COO, David Trahan, the EVP of retail, Walter Broussard, the SVP of Store OPS, and no one responded back to me. On 2/26, I was able to reach David Atnip, SVP, on his cell phone. He said that he would call Alan Sheppard, and get the situation resolved. Dameon McQuarters, the store manager, called me that day and told me that they were trying to expedite the receipt of the part that I needed. He said that the part would be in on 3/2 and I should be able to pick the TV up on 3/4/09. I called the service center and they told me that the TV basically needed a new “motherboard” and that these parts go out frequently and it was a normal occurrence to have issues. On 3/4/09 I called the service center again and was told that the part had not come in yet. I tried calling Dameon, but couldn't’t get through, so I called David Atnip again, and told him how ridiculous the situation is. I paid $591.05 of my hard earned money, put off a gathering that I had planned, and was given the run-a-round, over something belongs to me. I was robbed! I have no money and no TV, and they positively refuse to give me my money. He said that he did not have the authority to tell the store to give me my refund. He called Dameon. I called Dameon. Dameon said he had to call Alan Sheppard for approval for either a refund or a new TV. Alan Sheppard was gone for the day. I will have to wait until tomorrow. We have had the TV for literally 6 days. We own it and they have had it longer than we have and I don’t have my money. NO ONE IS HELPING ME AT ALL! THEY HAVE STOLEN MY MONEY AND ARE HOLDING IT HOSTAGE. Per their return policy, I have 10 days to get a refund. I told them that I wanted one on day 6, when it malfunctioned, and as you can see -- they have refused to give it to me. I just want my hard earned money back. TRY CALLING ALAN SHEPPARD [protected] -- NO ONE IS HELPING ME EITHER. This is what I sent to the BBB, Consumer Protection Agency, Attorny General, and will contact my bank tomorrow. Then civil court if necessary.

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Conn's Home Plus Non-existent customer service

I bought a general electric washing machine model #EWA5600GWW, ON 11/22/08. the very same night we ran a load of laundry, upon checking on the load 45 min. later there was water all over my floor. The next morning I called "Conn's" for a replacement machine. On the 11/23 they brought me another new machine. Five days later this machine also leaked all over my floor. I notified "Conn's" again, they stated that they would send a technician to repair the machine. He didn't come until 11/28/09. He stated that model had a problem with a converter and he didn't have the replacement part with him. He then stated he'd get back with me! One month later on 12/24/09, he calls and say's he has the part. I told him we've waited for a month and that was enough, I wanted the machine taken back, I had bought a different brand from a different merchant. So now today 01/28/09, their crappy machine his still here, Ive talked with "Conn's" mngt. and they state, they will repose it but refuse to take it back. Have you ever heard of such non-sense. Oh, bye the way I haven't missed any payment. So much for customer service at this business. "Conn's", they are con's! Jack Rogers

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Conn's Home Plus Worthless products

I purchased a new refrigerator on 10/31/2008 that was advertised in the paper. On the due delivery date I was called and advised that the item was not in stock. Conn’s advertises that if the product is not in stock within 24 hours I may get another item at no extra cost. I was not afforded this opportunity and finally I received the product 14 days subsequent to the purchase date.

In the late evening of December 8, 2008 I arrived home to discover that the refrigerator had stopped working so I called for service the next morning. On December 10 the technician advised that a part would be ordered to arrive approximately December 23. I asked for a replacement due to the newness of the item and the significance of it to preserve the health and safety of my family. A refrigerator is not a luxury rather it is a health necessity. Conn's refused.

Following the expense of losing of hundreds of dollars worth of food, and no refrigerator during the Christmas holidays, on January 8 almost a month later a technician arrived with no ladder to reach the top of the refrigerator and had to stand on my kitchen chairs to perform the service. He could not repair the refrigerator. The technician advised that I had gotten what I paid for because the refrigerator should have cost twice what I paid. He gave me the name of a service manager Anthony who would talk to me concerning a replacement. Anthony was always too busy to talk to me but on January 9, 2009 I was advised by another rep Ruby that another part had been ordered and it should arrive on January 16, 2009 and another service call would be arranged to make repairs.

I purchased this product 71 days ago as an essential to keep food safe and healthy for my family. Since the purchase I have had 23 days of use less than 1/3 of the time that I paid for. Should the part arrive as scheduled on January 16 a Friday, repair may take place on approximately the 20th of January this adds another 11 days or 72% of the time I have been unable to use this product.

Conn's refuses to act in good faith and be responsible for selling me a faulty product. Conn’s has informed me that as long as they come every 30 days with a new part they don't have to replace this refrigerator.

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Conn's Home Plus - Harassing phone calls

Its just the harrassing phones that Conns does. They are not happy with just one call a day. They call about 4-6 times a day. Then you get put on hold and you have to wait and wait and wait some more. Yet they get mad if the the bill is not paid. Why don't you put a human on the phone when you make these phone calls. People are more likely to answer to a...

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Conn's Home Plus Won't fix or replace my tv

I brought a 50 inch rca high def tv from them like 2 years ago with in the first year I began to have problems with my tv. I called for them to come and check the tv to see what was wrong with it because it was powering it self off and on over and over again. They came out told me that my lamp needed to be replaced so they replaced it. Now like 2 or 3 months after that the problem starrted back again once again I called and told them the problem they came out and done the same thing over again. Ok the next 3 months the problem came back then they came out and the rep said that the engine needed to be replaced so they took the tv in for like 2 weeks and replaced the engine they returned my tv to me and it was worst than what it was to began with this time the tv would'nt even come on. I waited another 2 weeks for some one else to come out they replaced the lamp once again. The tv worked for maybe a month I then called them to ask them if it was possible to just replace t=my tv since they could not fix it for me now remind you my tv is covered for 3 years parts and labor every thig is covered. Now I called and called no supervisor wanted to talk to me would'nt return my calls or any thing and I am still havibg the same problem with this tv this is so sad never had to deal with nothing like this in my life. They are very unprofessional all iwant is for them to replace my tv. I have not been able to enjoy this tv since I brought it and I paid to much for my tv for it to just be sitting there. Supervisors are just as bad ans the so called customer service reps. Poor poor poor customer service.

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SportsGenius
Houston, US
Mar 25, 2010 8:22 am EDT

The deal I got at Conn's on my 60" HD tv, and living room furniture was actually a source of pride for me. The price was strong, and the quality of everything I bought there was out of sight. However the service experience with Conns has been a nightmare. The lamp went out on my television after 1.5 years, which I expected, but what I didn't expect was that service with Conn's service people is so horrendous. The customer service representative Monica is unapologetic about the amount of time it takes to get parts - she's very matter of fact, almost take it or leave. Kind of like if you don't like it you know where the door is mentallity. She does not try to understand the customers situation, and will not see if there are any possibilities to move you up or speed up the process. It took me 4 days to get a technician out to my home, 2 weeks for the part to arrive and 6 days from that to finally have the tech complete the job. Slow, unapologetic, and overpriced. When I was reading forums on my tv before I bought it, people were saying to expect $200 $250 to replace the lamp every 2 years. My bill was $489 with Conn's. That's a third of the price I bought it for... Unbelieveable - they disgust me.

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dontbyconnproducts
Houston, US
Feb 17, 2009 11:07 pm EST

I second that. I have the same issue with my dryer. I have had 17 technicians out to my house and my dryer still is sitting there. I have had this dryer for nearly a year and half and I have never been able to finish one load of clothes on this dryer. If you ever decide to shop at Conn's please please be aware of the hard work that you have to put in to get your product fixed.

Conn's Home Plus In-depth Review

Overall Rating: I would give Conn's Home Plus a 4 out of 5 stars.

Product Selection: Conn's Home Plus offers a wide range of products to choose from. Whether you're looking for appliances, furniture, electronics, or mattresses, they have it all. Their selection is diverse and caters to different budgets and preferences.

Pricing: The pricing at Conn's Home Plus is competitive. They often have sales and promotions that make their products more affordable. However, some items may be slightly more expensive compared to other retailers.

Customer Service: The customer service at Conn's Home Plus is exceptional. The staff is knowledgeable, friendly, and always willing to assist. They go above and beyond to ensure customer satisfaction and resolve any issues that may arise.

Delivery and Installation: Conn's Home Plus provides reliable delivery and installation services. They are prompt and efficient, ensuring that your purchases arrive in good condition and are set up correctly.

Return Policy: Conn's Home Plus has a fair return policy. They offer a 30-day return window for most items, allowing customers to return or exchange products if they are not satisfied. However, there may be restocking fees for certain items.

Financing Options: Conn's Home Plus offers various financing options to make purchases more affordable. They have flexible payment plans and lease-to-own options, allowing customers to spread out the cost over time.

Online Shopping Experience: The online shopping experience at Conn's Home Plus is user-friendly. Their website is easy to navigate, and product descriptions are detailed. However, the checkout process can be a bit slow at times.

Physical Store Experience: Visiting a Conn's Home Plus store is a pleasant experience. The stores are well-organized, and the staff is readily available to assist. The displays are appealing, allowing customers to visualize how products would look in their homes.

Warranty and Protection Plans: Conn's Home Plus offers warranty and protection plans for their products. These plans provide peace of mind and coverage for unexpected repairs or damages.

Reputation and Trustworthiness: Conn's Home Plus has a good reputation and is considered trustworthy. They have been in business for many years and have built a loyal customer base. However, there have been some complaints regarding customer service and delivery delays.

Community Engagement: Conn's Home Plus actively engages with the community through various initiatives. They sponsor local events and charities, demonstrating their commitment to giving back.

Sustainability Initiatives: Conn's Home Plus has implemented sustainability initiatives to reduce their environmental impact. They promote energy-efficient products and recycling programs to encourage responsible consumption.

Competitor Comparison: When compared to their competitors, Conn's Home Plus stands out for their wide product selection and financing options. However, some competitors may offer lower prices or have better customer service.

Pros and Cons:

  • Pros: Wide product selection, competitive pricing, excellent customer service, reliable delivery and installation, flexible financing options, good warranty and protection plans, community engagement, sustainability initiatives.
  • Cons: Some items may be slightly more expensive, restocking fees for returns, occasional customer service and delivery issues.

Summary and Recommendation: Overall, Conn's Home Plus is a reputable retailer with a diverse product selection and excellent customer service. While their prices may not always be the lowest, their financing options and commitment to the community make them a worthwhile choice. I would recommend Conn's Home Plus for those in need of appliances, furniture, electronics, or mattresses.

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Phone numbers

+1 (877) 358-1252 +1 (800) 511-5750 More phone numbers

Website

www.conns.com

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