Conn's Home Plus reviews and complaints 493
Keywords
store dryer company account refrigerator delivered purchased paid washer problem customer service payment service call block harassment stop service warranty delivery numberNewest Conn's Home Plus reviews and complaints
Scam and cheating
This is kind of a long and drawn out ordeal… In October of 2007, I opened an account with Conn's. I paid every month on time and even added items to my account sometime after. On May 12, 2008, I purchased a 73" Mitsubishi Television. The sales rep's name was Billy. I was told, upon signing the contract, that the new monthly payment for my Conn's account was going to be 176.00 for 3 years and that I was able to skip Mays payment, since I added a new item.
When I went in to make my first payment I was asked which account I would like to pay on. I was confused and asked what they were talking about. The cashier I was talking to called corporate and when she got off the phone she said they just hadn't closed out the old account yet (when you add an item, they add your new item to the remaining balance and create a new account, closing the old one). I made my 176.00 payment and left.
About a month later, (in July), I started receiving phone calls and letters in the mails saying I was past due on my original account. Since it was about the same time my “new" account was due, I decided to talk to someone about it when I went in to pay July's bill. It turned out, instead of closing my old account (which was 92.78 a month) and combining my old account with a new one, they left my old account open AND created a new account for 178.00 a month, which meant my old account was past due for two months.
I was informed by one of their employees (the same cashier I talked to before) that it was against Conn's policy to allow a customer to have more than one account open. I talked to the Store Manager and he told me that, despite the mistake, I was responsible for both accounts, which would total about 270 a month. I told him I could not afford that and if I had known, I wouldn't have purchased the TV in the first place.
He said that I could do a voluntary repossession, which would go against my credit. I was ticked because had Billy (the salesman who made the mistake) combined the accounts like he was supposed to, he would have been able to tell me my new payment would be about 270 dollars a month and I would not have purchased the TV.
I walked out and decided to contact Conn's Corporate Office regarding the matter. I talked to a lady named Lilly and her supervisor Iris in San Antonio. They said 178.00 is what I was supposed to pay for everything, that they didn't close out the old account, but that they did combine the prices of the old account with the new account.
I talked to the Store Manager again and he said that Corporate didn't know what they were talking about. I went back and forth with these people for a month. THEN, I ended up getting in contact with someone from Corporate in Beaumont (their main headquarters)… They told me basically what the manager had told me. They confirmed that no one was suppose to have more than one account and apologized for their employee's mistake. However, since I signed the contracted, I had to pay the two separate accounts.
I asked them if I could pay the 176 dollars that Billy originally told me I would be paying, and just extend the contract for a longer period of time. They said that no one was allowed to go past three years on their account. I told them I couldn't afford to pay what they were asking and that they should work with me since their employee screwed up. I talked to so many different people who gave me the run around.
One person I talked to in Beaumont told me I could combine the two accounts and refinance it, another person told me I couldn't refinance because I hadn't had the accounts long enough and now another person is telling me I can. It seems like the right hand doesn't know what the left hand is doing.
They admitted to their screw up and say they want to work with me, but they can't help me the way I can afford it. It is now November and I get calls every day, all day long, from Conn's. Two of their employees (one male and one female), not only call me from an 800 number, but they also call me from a personal cell phone number, and when I don't answer they call 5 or 6 times in a row, sometime even after 9pm.
When I do answer or call back to try to settle things, they tell me the same old stories, which gets me irate. When I tell them I can't afford to pay what they are asking they get really rude and when asked for their names they won't tell me. I finally told the male, to take me to court. He said, “We don't have to take you to court we can come repo all your stuff." At this time, I was so ticked that I told him “good luck finding where I live, since I moved".
He said that it didn't matter because they had my social and could call my family and friends. He asked me if I could borrow money from my parents and I told him it was not their responsibility to pay my bills. He said, sarcastically, “want me to call them?" They have since called my family and started harassing them. My parents' names are not even a reference on the contract. The way I see it, Conn's Corporate is like a parent to their employees as a parent is to their child or children.
When their employees screw up, they are responsible. Instead, I have to pay for their employees' mistake by having Conn's go against my credit whether they repo it or not, because I can't afford to pay. Basically they are allowing their employees to commit fraud and do whatever they want to get a sale. I just don't see the fairness in it all. They should omit one of the N's from their name, because they are con artists.
The complaint has been investigated and resolved to the customer’s satisfaction.
Laptop service issues
My laptop is under warranty, and I recently gave it to Conn's service center to be repaired. It now has been 4 weeks since my laptop has been in the service department. This time frame is unacceptable. I've left messages with upper management, but have yet to receive any phone calls. The customer service with this company is ridiculous. I've spoken with store employees, and still no phone calls from management. I've sent emails, and still no return phone call or email. I want to know why my laptop has been in service for so long, and when it will be repaired or replaced.
I was supoosed to have my dishwasher delivered on Friday after 2pm. Conn's showed up at my house at 10am and wondered where I was. Rescheduled the delivery for Saturday. Installer called at 2:45 Saturday, said he was on his way. Gave him my complete address with step by step instructions. I called dispatch at 5:45 wondering where he was. Installer said he would be at my house in 30 to 45 minutes. Called dispatch again at 7:05 pm, this time installer said he didn't have my address and it was not his area. Called dispatch again Sunday morning and spoke to supervisor who really didn't care either but said he would TRY to get the dishwasher out to me that day. It did finally arrive after I had wasted 2 full days at home waiting. Monday morning I called the District Manager and this is Wednesday and he has yet to call me back. Needless to say, I will never be going back to Conn's. I will stick with Sears like I should have done in the first place.
First and foremost, I tried so hard to work with Conn and its uneducated staff in resolving issues that their suppose to be knowledgable about. I get more respect speaking to the automated system. In February 2017 I went into Conn's to look - not purchase - look at a laptop. The representative that quickly approached me when I walked into the store. The representative bombarded me by showing my laptops and the sales there were currently having. I ended up purchasing this item with the understanding to the representative that I gave paid monthly and want my paynents to remain on the 4th of each month. From February 2017 to January 2017 and to this date, nothing has been changed and I know I've talked to over 50 people back and forth trying to get this resolve but they don't return phone calls and when you go get them on the phone, their extremely ruin. Once I pay off my account, I will walk away and I won't look back.
If delivery appointments have to be changed, please let the customer know you are coming on a different date and time. When you send a repairman to the house, let him bring some parts with him on the first visit. Make the folks taking the repair call communicate all that the customer tells them to the serviceman so he may be able to fix the problem on the first call and not 3 months later. I bought all new appliances for the kitchen so far it has taken almost 4 months to get the dishwasher fixed and it cost $1400.00 and now the double ovens $3500.00. I told the repairman the computer was out of wack and he knew it was a double oven very heavey but he came alone on the first visit anyway and then said he had to have help taking it out of the cabinet and taking it to the warehouse to fix it. He should have known that. Two of them should have come on the first visit to take the ovens for repair ? Now it has been almost 2 months without my double ovens.
On or about February 4, 2017, I called the service center for repair on my Toshiba 57" TV, the service writer stated the repairman would be out on the 10th of February. After the repairman checked the system he stated he could not repair it and he would have to order a part and it would be 5 to 10 business days. I received a call on or about the the 19th of February stating the part was in and a repairman would be out on the 25th of February. Thinking finally I will be able to watch television other than in my bedroom the repairman stated he had the wrong part, but on a good note he would able to get the part shipped overnite because they sent the wrong part. On March 1, 2017, about 9:45 am I called the service center to complain why I have not received a call regarding my part. I spoke to the manager Craig Holmes who stated he would contact the repairman and call me later. After waiting all day to no avail I called Mr Holmes at 3pm he stated he had been on the phone all day and the repairman was BUSY, I found that hard to believe that he could not talk to his repairman because the repairman was too busy. After being placed on hold for 23 minutes, Mr. Holmes stated the repairman did not order the part on the 25th or 26th and he do not work on the weekend. If had not called on Monday March 1, 2017 the part still would not have been ordered. Now Mr. Holmes stated he ordered the part and it may take 2 or more days because it was so late in the afternoon, but if you were on your job and called me back i could have reecived it the next day. Needless to say I have shopped at your stores for over 20 years and don't intend to do so again. Service after the sale. M. W. RUFFIN [protected]
trust me when i tell you i went through the same process several time's, which make's me wonder, did toshiba flat screens come out defective or were the problem's built in so that you would have to buy the extended warranty as we did at a cost of $324.00?
Conn's customer service
After spending A LOT of money at Conn's this past weekend for all new appliances i have had the worst experience ever regarding delivery and installation. For starters the sales associate misinformed me on the charge for delivery and installation. Upon arrival of the delivey i was informed there was no installation with my order. I called the store manager, Ken, and after being kind of rude he decided he would make things right and waive the installation fee due to the fact that his sales associate had made a mistake. Bad news...he couldn't do the install until the following day. I agreed to wait til the following day. No phone call or install guy on the folowing day! i called the store Ken was not available but the manager on duty informed me Ken did not do the paperwork for my install. THANK'S KEN! The manager on duty gladly took care of things but...bad news...again...no install til the following day.
I called corporate they said i had to wait til the following day because these situations are between the managers and their wharehouse guys.
Thanks for nothing Conn's! Neddless to say i will not be shopping there again! Truly the crappiest customer service i have ever received
my 10 year old was heartbroken about his lap
edmond oklahoam conns is bad
conns is a con
bought laptop for a gift for my son, which was 3 days after i bought laptop
it did not boot up into windows, i tried but couldnt get, thought i would take it back to connns to just exchange it sense they have 10 day return exchange policym they said sinse it was broke i only had 24 hours to bring it back, it was a gift, so i didnt check it out before wrapping it, conns sucksss
there were 10 salesmen standing around kissing each other, and customers in store, do not shop conns unless you want to be conned
is conns going to be the next circut city?
conns is a con
Same things happened on my T.V as well. I just made a complaint to FTC Bureau about my case. I did nothing wrong but CONNS put me in repossession. Really not fair to coustomer.
Today is April 8th, 2009
We have a new big screen tv that has been broken since March 14th.
I can't get any service people to fix it. Parts dept has to research
the part which has never been delivered from San Antonio.
I am at my wits end already. I cal daily. Talk to supervisors,
customer service - maybe i should quit paying for it. Maybe
they will help me then ! You think?
I don, t even like to here the name Conn, s I have been buying from the for ten years they want the payment but that is all they want we have a dishwasher that we had installed 1 year and 8 months ago with a 2 year warrenty witch is almost ended and it has never worked right since we got it they have came out 4 times and still have not fixed it last time they took it with them and still have it after a week when they took it out they left live wires and the hoses to water lines and drains on hooked.we called to tell them they said they could not come back out because we were 6 days late on our payment we would have to deal with live wires and water on our floor until we paid our bill.the repair men also told us the wires were not taped up and were shorting out and could have started a fire.
Also, I was told that if I don't make the payment for the broken refrigerator, they surely won't do anything. I told them that I would like to pay them but I would like to be paying for something that work.
I purchased a refrigerator from Conn's Nov. 8, 2008. Today is Dec. 17, 2008 and I have a refrigerator that hasn't been working since purchased. I've called on a regular basis and no one would tell me anything. I've gone to the store often and the manager told me there was nothing he can do after 24 hours. I also purchased a warranty which isn't worth anything because it's still broken. The first technician who came out told me that he needed to reschedule because he was tired. I immediately called Conn's and reported this. I was told that the tech turned in paperwork showing that I wasn't home; therefore, I had to reschedule. After a week, the second technician came out and he still hasn't turned in the paperwork according to the customer service. ALL the customer service team were very rude to me expect for one guy who's name is Harry. PLEASE don't buy from Conn's. Conn's stands behind its name!
I had purchased a 60' Plasma TV, in July 2007, I only had the TV for 3 days and started having problems with it. I went through the same process of having the service dept. come look at it then had some service company pick it that worked with Conn's, they kepted telling me one part after another it needed, but never fixed it. I was making payments, but no TV. Conn's does not honor there advertisement by customer satisfaction, if you pay for extended service and also, they were going to switch out the TV, but not for the same size but for the cost of it.
Don't buy from them...they are a pain in the butt, you get the run around
Terrible quality products
Bought washer an dryer in good faith @ conns clearance center, dryer wont work, it is as is but it should at least work now we have to haul it back and supposed to pay % of return but if I have to do that it will go to corrupted cash better get good service on this or I will call an attorney. I expect better quality and not to get shafted when I pay cash, we are victims of hurricane now we are victims of bad appliances with time and money lost have to take it back and deal with all that stuff again expected better from conns.
The complaint has been investigated and resolved to the customer’s satisfaction.
Substandard service
My name is Charles Westmoreland. A few months ago I purchased a refrigerator and a gas stove at Conn's Appliance Center in Port Arthur, Tx. I'd had the refrigerator about 2 months and it seemed like the ice maker was not producing ice the way it should. I called the service department and, within a couple of weeks, they sent a guy out to look at it. Which is all he did. He opened the freezer said it's making ice and that's how it's suppose to work. I let it go.
Earlier this month S.E. Texas was hit by hurricane Ike, at which time I lost power for a number of days. I had NO damage to my home. When the power came back on the refrigerator would not even get cool. So I called Conn's service department.
They first told me that because of the storm it was storm damage and wanted to charge me $75. When the service tech arrived he checked out the refrigerator and discovered the coil had a leak and it had lost all it's freon (wonder if that was the problem with the ice maker).
He ordered another one and told me it would be 2 weeks. After 2 weeks I called back and was told the part was delayed and it would be another week. I called back a week later and was told the part was in and some one would be out between 3 and 5 on the 14th of Oct 2008 (or there about). I took off work and arrived at the house a little before 3. About 4 I called the service department to make sure the tech was coming. I was told he was on another job and could not be reached but that he would be here. At 5 PM I called again. Again I was told that the tech would be out unless he went past 6 PM. I was also told that no one would call me to let me know that they weren't coming. The tech never showed up. Of course, the service department is now closed so I have no one to call.
The next day I called and was told the tech would be out on Saturday. I called back on Saturday and was told I was not on the schedule. Today I called the service department again and was told that I am scheduled for the 27th of October. Another week away. I am now looking at close to 5 weeks without a refrigerator.
This quote is right off of the "Conn's Award winning service" web page:
"Our commitment to you is to be here when you need us. In an emergency, we're even ready to take care of your problem on the same day that you call us."
Talk is cheap Conn's. But when your put to the test you crumble pretty quickly.
To make a long story short. Conn's has lost my business due to very poor customer service. And I intend to share my Conn's experience with everyone I know.
Sincerly,
C. M. Westmoreland
Terrible experience
Conns makes it easy to get credit, but if you miss a payment they start calling, harassing, threatening. They break the law when they call you. I don't know how the employees sleep at night. They are rude, nasty and ugly. They make you not want to pay them at all. Someone needs to look into the collection practices of this company.
I owe them right now and thought I will pay them, let them put it on my credit, I am sending the credit reporting agencies a letter detailing their crookedness.
Conns does not value their customers at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had almost the same experience with Conn's . I've had my account since 2007 and never missed a payment or paid late. In August of 2009 I had my third heart attack and had to go some very expensive medications. I called Conn's before my payment due date to let them know I would make a double payment the following month because I had unexpected medical expenses this month. They started calling me every day, sometimes 2 and 3 times a day and I really needed my rest after that heart attack. Each time I told them I would be in Sept 1 with a double payment but they still called all day everyday. I was so stressed out that I had to be rushed back to the hospital and then when I returned home, they called again and someone in collections threatened to come to my home and take my wheelchair if I didn't make a payment that day and that particular day I was only 2 weeks late on my August payment. When I pay this account off, I will never deal with Conn's and I will tell everyone I know not to deal with them either. I was gonna buy a new TV from them, but now, I'm gonna go to Walmart.
Very unprofessional personeel
i bought a big screen tv at the store on anderson ln but ever since i bought that tv i called them right of way because the ever since i have that tv we been having problems with it they have send people to fix it with no resolt they took the the inside of the tv to get it fix it took them a month i even talk to the district manager fist he answer and said he was going to help me he was going to call me back he never did to top it off every time i called him again i know it was him answering the phone he said he wasnt availabel and the last time i call him he hang up the phone and i still dont have a tv or an answer i dont know whos going to help me my next step is the better business bureau
maybe they can help me
Collection harassment
9/10/08: Jeff, a Conn's collector called my home & I told him I had made arrangements to mail my furniture payment in on the 15th of September. My payment was late, but I had made arrangements. Jeff insisted that I make a payment over the phone, I told him no, & hungup on him. Jeff called back & my ex-husband answered the phone & told him that he needed to get me back on the phone, I needed to pay my Conn's bill. Then on Friday 9/12/08, getting ready for a hurricane, another call came in, I told this lady, the same thing. Through out the day, different family members answered the phone, it was a recorder stating my Conn's bill was due. This was repeated on 9/13/08, but on this particular day, my grandson answered the phone, a lady told him she was from Conn's & needed to speak with me. He asked the lady do you realize we just went through a hurricane? The smart ### stated" Oh, a hurricane, where?". 0n 9/14/08, I finally got through to customer service, verified my payment aggangements. Within the hour the recorded messages started again, went on until 8:00 pm that night.
I will never buy anything from Conn's again. Their collection people are on the verge of harrassmening people.
conn's is the worst company i could ever think of dealing with. they harass people and i was one those victims. i got behind on my account because i was hospitalized. conn's i have to pay in person as they do not have online bill pay through them. so after they harassed me for being behind. not caring i just got out the hospital and was ill. i made payment arrangements with them and was told it brought me current. this was in December 2010. not untill mid july 2011 did they finally stop harassing me and fix my account to current. i received calls so many times a day for months. sometimes i didn't answer as i was sick of dealing with them. they were nasty when i did answer. the thing is. i talked to them many times and even a supervisor several times. they kept telling me different reasons why i was so called behind. while in the mean time since i made the arrangements in dec. i had been paying 50.00 a month on my bill that was only 43.00. so while i was paying extra they were still harassing me saying i owe. finally in july they finally brought me current. thing is all that extra i paid went to late fees on an account that was current. so i still have not received credit for that. i will never get another item from them.
they are smart, when they call too early or on the weekends they do not leave messages and they call from an unknown number. i hope they slip up just once, i will take their ### to court in a second.
I too purchased a product fron Conn's on credit and my wife and I always send our payment a week early, but it seems that Conn's never puts in their system as paid and we begin to receive several phone c alls about our payment not being paid. I once received four calls in one day from Conn's wanting a payment only to get on the phone with them to tell them we paid our bill and have them tell us " Oh here it is, I found it. It just wasn't posted." FOUR TIMES IN ONE DAY! In the mean time I can just see my credit score going down! I AM SO FUSTRATED. I am about to pay off the loan and never purchase form Conn's again.
Thanx for letting me vent.
Shane
Louisiana
Our conn's account is in my husbands name. yet they called me at a location where I coincidentally was to harass me about payment of our bill. Note: my name is no where on the account. Anyway, I had called a few months ago for a service request on our dryer purchased from Conn's. Not even a year old already would not dry clothes any longer. then the service request was two weeks out. I had to hang clothes to dry or take them to my parents so that clothes would not stink from hang drying all the time.
I guess that is how they got the friend's phone number where they reached me.
I am unemployed and was at their business using their internet to job hunt.
I received a call from a random service rep at Conns and had payment arrangements handled, and Conn's would get their money as soon as I received my unemployment payment the next few days. Then this Greg person got on the phone and proceeded to threaten me with horrible repossession things. and then asked why don't you borrow money from someone so that we can get our payment. Why don't you have just a little bit of money to make this payment? What kind of a person am I. I asked to speak with a supervisor, and the situation was clarified.
Now today 8/13/09 received this now second phone call from again a random rep at conn's. Had the payment set up. and situation seemed to be fine. Then this Greg person got on the phone once again, totally outrageous. asking about a bank account and that he would be running a check through that account. I quickly told him that I would press charges because I am not approve that payment. I am trying to pay on a debit card which is provided through my unemployment. which I can't post date payments on a debit card.
Over all, you wouldn't believe how this Greg person spoke to me. Asking when I call in for unemployment payments, and personal questions about my business. I informed him that the only business that Conn's should be informed about is my account with conn's.
I got another supervisor on the phone who wasn't a whole lot more mannerly then Greg. Thie supervisor was Michal Sasemer. Not sure of the spelling. I have done a little research and these individuals are in the San Antonio office. I'm still pretty upset, so this may not be sensible completely. to put it mildly- Conn's should be repremended somehow. I am just not sure how that is possible.
Thanks.
K
Houston, TX
collection agents and companies are nothing more than bottom feeding useless ### and should be banned out right. Anyone who works for or in collection is nothing more then a useless piece of garbage in my opinion.
They called me at my job several times regardless of my request to stop. They called me just 7 days past due, insulting me and treating me as if I were 90 days past due. I am writing to the Federal Trade Commision and to the Attorney General.
I pay on my account in the beginning week of September. I have received several collection calls from different individual and the voice message machine stating my account is past due. I was concern because my bank statement shows Conn's receiving their payment. My payment never been no more than five days past due, so I was concern if the payment I sent in was posted to some other person account. I called Conn's collection department as instructed and spoke to an young lady, the young lady states my account is up to date and the Conn's Main office was effected by the hurricane so they system is still backed up. I should not received any more collection calls.
After speaking with her I was relieve, except I received a past due statement in the mail and begin receiving collection calls all day and late nights. This is so unprofessional, since I also work in collection, I somewhat understand the important on making sure each accounts are up to status, and I also know it is very important that the Company maintain good customer service, in satifying the customer and help the company profit.
In order for the company to succeed in business, it would be in good interest to ensure all collection department understand the rules of collection. Courteous, organization, and communication.
I chose not to reveal my name
All parts defected don't work
i bought a 52 '' plasma tv from conns less than a year ago, the tv went black and no picture for a month and 2 weeks. they have changed parts and then see that don't fix the problem. they'll oder another part. that don't work. now they found the plasma screen is bad, they have to replace the screen now.and i have goten fed up with this for this have gone on far too long. so i want to have the tv replaced with a new one or money back. which i'm still paying for and paid for an extended warranty also.so right now i'm waiting for the screen to come.i'm tried of the part's changing and i want what i paid for. tried of waiting...marvin nunn jr .very unhappy with conns,
On April 16 this week I tried to pick up my computer that was suppossed to be fixed and ready for pick up. according to the service department technician( Antonio) in Houston, TX. I get to the store, ask for the computer to be picked up, the lady comes back and tells me that she could not find it. she was calling the service department later on. I have dent faxes to the customer resolution dept. about this issue and NO CALL from nobody at least let me know if I am getting the computer back. You can never talk to the Service manager because he is in meetings, he is not available, he is at lunch, they do not see him by his desk, he stepped out of the office or they do not know if he is working that day. Do you call that CUSTOMER SERVICE? If you do, that service sucks. But if you are late ten people will call you in one day. demanding payment for what you do not have. When you get the survey form there is a line for your phone #, I wonder why they included that if no body is calling you back to really help you with your problem. Perhaps it is that every one cover their behind to get bigger bonuses at the end of the year while the customers are screwed with bad service. One day I took my digital camera for a broken clip in the battery compartment, that is how I got since new. Never paid attention why my batteries drained out so fast. I took it to the store, I spoke to the manger and explained the problem, what he did instead of replacing it he refunded my warranty fee. I had the replacement plan coverage. But it was cheaper for Sergio Moreno the manager in Humble, doing that than replacing the camera. Imagine how can the replace a computer when unable to fix? Their bonuses will be short doing that Ha? I have requested full refund for the computer but no response from conn's yet. maybe later by the end of the year. good luck to you if you are buying at conn's NOT ME.
i work for cons as a electronic tech and i had not tell the truth on some customers and it was getting out of hand and the store manager had a very bad attude toward helping any customer when thier tv broken down and nobobody at the store would take of any customers cause they where on commionsion and to a make extra buck on offering a extentendend warranty to any customer they could convience if they needed on that sevice. I as a tecnician was instructed by my customer service mananger not talk to anybody at the store and not to help any olderly and anybody else that still had not expired warrany when they read it on front of me and i explain to me about of warranty that it was not my job to talk about the warranty i was instucted to repaired you tv. you neeed any to talk any manager of any stores at any conns cause it was not up to me to decide if i could replace any tv's that where still under warranty. It was the service manager job to decide.
i felt sad that i that couldn't answer HER questions when the tv's broke down before the warranty expire. My boss told me i had to order parts even if the tv broke and was still under warranty and could being replace for a new one. I't was a consent battle was my concience that i was not helping the customer that paying my bills and putting food on my table too. But i had to make a choice a do the right thing let me get myself fired cause if i quit a won't get any help. One thing i learn they are slow on not being responsible on taking care of thier customers and they are not sending the parts on time to fix thier tv's and they blame the tech for the parts never getting in time to take of the customer. THey are are wrong!
Conns has the most unfriendly and harrasing staff of any store on the planet when you are not even past your due date they start calling your cell phone your home phone at least ten times a day you call to take care of it and you get a nasty person named mellisa on the phone that does not listen and tells you thats not what you said I was so angry at her I asked for the supervisior and she states she will tell you the same thing and says no other operators are available to help. VERY frustrated and will never shop at conns again...
Terrible experience
I'm am so sick of Conn's, my Lupus has literally come out of remission due to the stress of dealing with this company. Everything was going fine until I made the mistake of going into the local appliance store and purchasing a laptop on February 23, 2008. I initially explained to the salesman that I really wasn't interested in purchasing the laptop today because I only get paid the 1st of every month. The salesman assured me that "oh, no mame, we can keep your due date on the 4th of each month", as it had always been. Taking him at his professional word, I made the purchase with the understanding that my next payment would be on April 4th because the March 4th payment was part of my down payment. I started receiving calls March 8, 2008 stating I was late on my March 23rd payment. This has gone on up until this date. I have made 57 calls to Conn's, speaking with representatives and supervisors. At least 17 of the calls alluded me to think it had been resolved and that I needed to give the computer time to catch up. My last call, I spoke a representative who is housed in the same office as Supervisor Tracey Merchant. I could hear Ms. Merchant speaking in the background telling the representative that if I made one payment, I would be caught up and my due date would change to the 4th with my next payment being, September 4th. Again, I started receiving calls August 27-28, stating my payment was late. I made several attempts to call Ms. Merchant back as I had recorded her previous call and number. On 09/05/23, I spoke with Ms. Merchant, and she said "oh, I looked over your file and noticed you owe us one more payment and I would need that before we can change your due date". I explained to her the last recorded conversation with her representative who is on the call telling me that Ms. Merchant said, everything will be straighten out by tomorrow and your due date thereafter will be September 4th. I even made a payment with her over the phone with a confirmation number to ensure everything flowed. I believe this was a scam the entire time. I hate this company and apparently, I'm not the only one. I can't imagine them having loyal customers continuing to maintain their business with Conn's Appliance over the next several months and years. Their customers will take a significant decline and so will sales. I've always been proactive in whatever I believe, and I plan to stay outside with banners, telling the public about Conn's mission to "Conn" people. I've truly never been so disappointed in a company in a long time. I thought wireless companies were bad but Conn's takes the cake by a mile. I have several friends that have accounts with Conn's. At least six of them have told me they will not renew a contract with Conn's; six is a small number to start but trust me, this is just a start.
The complaint has been investigated and resolved to the customer’s satisfaction.
I SO AGREE WITH YOU. I CURRENTLY AM ADVERTISING HOW FRAUD CONN'S IS ON MY VEHICLE FOR EVERYONE TO SEE. I HAVE CONTACTED THE LOCAL PAPER HERE IN BAYTOWN TEXAS AND THEY WILL BE PUBLISHING MY LETTER ON CONN'S APPLIANCES. I HAVE BEEN TRYING TO GET A TV REPLACES FOR ALMOST 16 MONTHS NOW. AND I PAID FOR ADDITIONAL WARRANTY. I'M WORKING WITH THE BBB TO TAKE THEM TO COURT. I THINK YOU SHOULD DO THE SAME AND ENCOURAGE ANYONE YOU KNOW TO HELP YOU FILE A CLASS ACTION SUIT AGAINST THEM. THAT'S WHAT I AM WORKING TOWARDS. CONN'S ARE "CONN" ARTIST AND CORPORATE MONSTERS AND SHOULD BE PUNISHED FOR WHAT THEY DO WHICH IS PRACTICE UNETHICALLY AND WITH OUT EVEN THE MINIMUM MORALS.
False advertisement
On August 8 @ 9am I called Conn's Department store and talked to Conswelo and asked about the Roper 25cu ft refrigerator that is advertised on their website for 597.00 and he informed me that they several of the refrigerators in stock. When I arrived to the store, the salesman that I spoke to could not be found and the manager stated that he should have not told me that, that they only had one and someone, JUST came in and bought it. He did not offer to call other stores for the product or any thing. I went home an called other locations that stated they had the refrigerator and when they, so called looked, they did not have them either. I believe that this is a sign of FALSE ADVERTISEMENT. I burned out too much gas getting to the store to purchase something that did not exist. They had no customer statisfaction resolution for me. I will never spend A dollar in this place and will tell all my friends and neighbors concerning this matter.
I had the same scenario but with buying a tv. I wanted a certain TV because it was a plasma. It also happens to be their lowest price tv. There are excellent reviews for this actual product. THEY DID NOT HAVE THIS IN STOCK NOR DID THEY EVER INTEND TO RESTOCK THIS ITEM. I tried to get the next plasma at $700 and of course same scenario. Then they tried to push the latest and greatest, UHD TV on me. Classic bait and switch.
Warrenty
I have bought a boxspring and ultra plush with warranty for 1878.03 in 01-12-08 and have been trying for 4 weeks now with promises to come on diff. dates to look at my bed. I had surgery 4 weeks ago and can not sleep in the bed because it sags in the middle. Im tried of trying and I want full refund since yaw can not honor are work with me plus I have called store manager Pete in Webster and he asurred me he would get right back with me now twice and nothing. I have bought alot from yaw these past years and payed all off I can not believe yaw are so careless on this and so many have made promises and I am still sitting here waiting.my phone number is [protected] and this is under [protected] which is a wrong number that also yaw couldnt fix.
I would like to thank everyone for posting their experiences about Conn's. I recently went online to apply for credit. I was told to go into the store to activate my account. Instead I got a pushy salesman that was trying to hard to be nice. I asked him to give me the monthly payments on two mattresses, instead he placed the order for the most expensive mattress! I walked out w/a contract for a $1500 bed that I wasn't 100% sure that I wanted. My saving grace is that the warehouse was out & they were unable to process my order! I went into the store today to look around & talk to the sales guy & was given information from a manager about the "line of credit" that I was never told about before. The guy kept making references to Conn's being a "second chance financing company" & for people w/bad credit! Which was offensive because I was asking about the mattress. I wanted to scream in his face & tell him that I have a Discover card, so Conn's is not doing me any favors! This was my first time dealing w/Conn's, I was referred to them by a family member. I didn't like the experience I had today & now that I have read these comments, it all makes sense. So I say, Thank you, Thank you, Thank you for keeping me from making the same mistakes! I hope there will be some type of resolution for you all soon.
Grateful Reader:)
Service failure
I have a an air conditioner/ heater window unit for my appartment that the air mover motor failed two years ago.
conns service piced up the unit and lept it for 7weeks to repair and when it was return "fixed" they installed it and advied that it would start to cool, 30 mins later electrical smoke apeared and the unit was burning inside. the unit was unplugged and service came out 3 days later and kept it for another 3 weeks. No smoke this time but it never cooled like it should. this June it wasn't cooling at all and service was called again. Service tech advised the wife that the unit would be picked up in several days and needed cleaning inside for a charge of $130. We have an extended waranty/ service plan that we pay $350 a year for.
When I got home I pulled the unit out to look at what he was talking about and the unit was clean but the condenser coil fins were smashed flat on the inside from when they last worked on the unit repacling the fan shroud for the air mover. when the technitian was advised of this when he picked up the unit he agreed that the coil needed repalced.
it is now 7 weeks again and no word from service. Our phone calls asking about the unit are redirected to a opperator who advised that they will leave a message with the manager and he will call back. We never get a call back.
An attempt was made calling for a district manager and all they show on the work invoice is for a cleaning which I told them I did not want nor need the cleaning that the machine needed a new coil.
I then asked if it was just needing a a cleaning why was it taking 7 weeks in the middle of the summer to clean. The reply was it should never take that long and the service manager would be contacted for clarification, and I would get a call the next day. I gave tem my cell phone # and verified a read back to make sure they had my right number and again it has been a week and no phone call, no air conditioner.
Of course when the store manager is approached with the problem he advised that that is a service problem and he cannot do anything about it that I have to contact the service Dept. The unit is 6 yrs old I have paid $350 a year for extended waranty I could have bought two new air conditioners by now.
Any suggestions on how to get this resolved when a person cannot even get intouch with management.
Restocking fee
I pick up a new computer from Conns for about $900.00. When I tried using it most of the software that came with it said it would not work due to the Vistia software it came with and many other problems. I have several accounts with Conns and always pay on time. I had my works IP person look at it and I was told the computer was bad. I called Conns within 24 hours and informed them of the defective produce and was told I would have to pay 15% restock fee to exchange it. I returned it to the store within the first 24 hours but could only leave it with employees because I will not sign a paper agreeing to the 15%.
]My advise is DO NOT USE CONNS
I too have been screwed over by Conn's in New Iberia, La. I purchased an HP laptop from them and in less than 24 hrs the computer would'nt even come on. I tried calling the next day to talk to the sales rep who sold it to us, but was told she was out to lunch.I left a message to have her call me back but never received one. This was purchased on Oct.14 2008 and i was told in order for them to take it back i would have to pay a 15% restocking fee or bring the laptop to the repair company if i wanted to get it there faster. My response to that was i should'nt have to have something that i supposedly bought brand new have repaired i only was asking for an exchange, but was not even offered that.Now the runaround began i made calls but never got called back. I finally took the laptop to my computer repair service and was told that the harddrive was severly damaged, this was Nov. 21, 2008 went back to Conn's with the paper and still said all they could do was send it to there repair people, so from that day forward i have not had this laptop in my possession.I still tried to get this matter resolved and was told to contact an Alan Shepard which would never call us back.In January Conn's repair service confirmed our repair companies finding that the harddrive was damaged.When we were finally able to speak with Alan Shepard he told us it was just missing a program.Now on Sept. 15, 2009 we will be going to small claims court to do battle with them and i too contacted our local news channel and am waiting to hear from them. I need all the help i can get. Thanks For Hearing me out and if you would like to respond to this my email is legnonfamily@yahoo.com Thanks Liz
CONN'S SERVICE DEPT. SUCKS !.. THEY ARE RUDE AND STUPID !... YOU PAY FOR EXTENDED WARRANTIES.. AND THEY SCREW YOU AROUND UNTILL THE WARRANTY ENDS.. I HAVE BEEN A CUSTOMER FOR "35" YEARS.. BOUGHT ALL OF MY APPLIANCES FOR SIX OF MY HOMES .. ONE OF MY "NEW" DRYERS COUGHT ON FIRE.. THEY SAID IT WAS MY FAULT.. "I SHOULD NOT LEAVE IT UNATTENDED" !... THIS COMPANY IS SICK !... NO WONDER EVERYONE GOES TO LOWES, HOME DEPOT AND SEARS FOR THEIR APPLIANCES !.. I AM ON MY WAY THERE NOW !.. TO LOWES THAT IS.. .. CONNS ARE A BUNCH OF LIERS ! "BAD FAITH" I THINK IT IS CALLED ?! HELLO PEOPLE !.. THIS PLACE NEEDS TO BE SHUT DOWN ! I AM CALLING THE NEWS..
100% customer satisfaction, not!
Purchased a brand new dryer with cash 3 months ago, Brand name 'Roper', I guess Whirlpool manufactures that model. Anyways, dryer was pulled out of the box broken, never worked on the first power up, drum keeps banging around like Im drying bricks or something.
Called their store and was told service would be the only thing that could help us, store refuses to replace the dryer unless their 'certified tech' can bless a replacement.
I am now on my 4th repair, have been calling service only to be put on hold for hours (literally), I have asked them to replace the unit only to be refused. Its been 3 months now and I have not been able to do my laundry, so I went to Sears and purchased another new dryer.
Conns still will not replace the broken dryer, purchased brand spankin new, managers refuse to return my calls... needless to say, Conns gets the suck award of the year! I have been their customer for over 11 years, and never had any issues till now with their appliances. As of today, they can kiss my butt.
Im closing my account, and they can keep the cash I spent on the dryer, but rest assured, I will paint a LEMON on the side of the dryer, and make sure its out on the freeway in front of the store for the world to see.
Conns will never have me as a customer again.
Dont ever purchase anything from them, they will tell you what you want to hear, and never back up their company policy of '100% customer satisfaction guaranteed'... They bark like big dogs, but never bite when the rubber hits the road.
I even asked for a store credit, they refuse... so they can have my new dryer and my money, it will be the last time they rip me off!
Very unsatisfied customer in Lewisville Texas!
I hope a lot of people can read this and get warned in doing business with CONNS.truly they live by their name Con.
Television not working
I brought a 50 inch RCA television from Conn's back in Feb. 07. After having the TV for about 5months I began to have problems with it. The 1st problem was that the lamp to the TV went out, I called and had that replaced. Not even 4 months after having that replaced the TV began to power it self off and on. I called to report that problem, I had to wait 2 weeks befor an tech could come out to look at my TV. The tech came out and said oh we need to replace the lamp again. I then had to wait 2 weeks for the lamp to come in no one never called to tell me that the lamp was in, so when I called they set up a time for a tech to come out, the tech showed up and replaced the lamp now not even 2 hours after the tech left my home my TV beagn to have the same problem powering it self off every 5minutes staying off for 3 minutes then coming on and staying on only for 5minutes. I called the service department and reported that the TV was still not working and I asked them if the Tech could come back to look at the TV, of coarse I was told no that I would have to wait about 2 weeks foranother tech. The 2nd tech never showed up to my home, so I called to ask why the tech did'nt show up could not get an answer. I then had to wait another 2 weeks for another tech. The 3rd tech called and told me that he knew what the problem was and that he was going to order a part for the TV. So once again I had to wait another 2 weeks for another part, now once the part made it in I had to wait a week fot a tech to come out. The 4th tech came out and replaced the engine to my TV. NOW after 15 minutes that the tech was gone my TV went off and never cam back on. The same day I called and told the service department that the tech had made tih TV worse than what it was. They told me that they would have to order another part but what part they did'nt know. So by this time they said that they would have to come pick up the TV to repair it. I had to wait another week for them to pivk my TV up. Now they picked up the TV on an Wed. I called on an Saturday to check the status of my TV. Guess what? They did'nt have an answer for me and told me that no one has started working on it, so I waited til Tuesday to call back and check the status and once again no has yet to start fixing on my TV. To this day I'm still with out my TV. They been giving me the run around for over 2 months now. The tech's that they sent out never ran any kind of test on my TV to see what was wrong with it. I can never speak with a real supervisor. This is the worse service I have every got in my life!
My husband and I are having the same problem with our tv and he is on the phone with conns as I write this... They picked up the tv 3 weeks ago because our tv was doing the same thing yours was. the tech came out 2 times . each time the tv continued to act up. the last visit he said it was the motherboard and he couldn't get it out so our tv would have to be picked up for repair. no one came or called us for 2 weeks. when we called service they never knew what was going on. they finally picked up the tv on march 2nd. last friday we again called service to find out where our tv was, it has already been gone 2 weeks. we were told by service that they would redeliver the tv yesterday... no one came... now today we are told it is sitting in a warehouse and has not even gone to san antonio for repairs yet? WHAT KIND OF SERVICE DEPARTMENT IS THAT
Bad customer service and technician
This company's part and service department has the worst customer service i have ever seen in my life. I called to report a problem with my washing machine that was under warranty. The tech came out and said there were a couple parts that needed to be replaced. Since the conns company is not located in Tyler Tx I was told to contact the dallas part/service dept to place the order. I placed the order a month ago and still have not received a single part at all. One week I would receive a call from gloria saying that the parts were shipped out by fed ex. Once that week passed I called and no one could find any information about my order. Since then I have talked an asst manager which lied and said he would return a phone call and never did. So I proceeded to call on a saturday to try to get some more information about the order. I requested a supervisor and I spoke with greg which was no help at all either. All he could tell me is that after a month they shipped the parts to the wrong address when I verified and notified them that the washer was at a total different address than the address that opened the account.I also advised him that this dept has screwed up my account pertaining to my telephone number and address. All he could tell me was that the parts had to be reordered. Greg called back on Monday once again lying saying i would receive my parts by mon. or tuesday and he would call back to give me a tracking number. I have yet to receive a call about the parts. This department needs to be reevaulated and retrained on how to handle an invoice and order properly. Also how to notate a call correctly so that the next rep to handle the account would have some information about the situation.
Conn's
Well folks there are things you should know about us sales people
at Conn’s we only get pay by commission so that means to you
That if we don't sale you something with a warranty we don't make any money so we will shove it if we can; nobody likes to work for free,
So don't be surprise, and by the way some items have more profit for us so we will try to sale you what puts more money in our pockets, not what you want.
In reality the system it’s all screwed up. Our computer system is so old
That often things get lost and they will make you call more than 20 numbers before you get any answer; don’t blame us for that ok.
Do you want to know a little secret?
every month we have a company meeting where we talk about how to make more money off of you, At Conn’s either you make money reaping people or you quit so there you have it, now, I think I will be able to sleep tonight, and don't forget to stop by your local friendly Conn’s store. Yes am the guy in the red jacket
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer service
I purcahsed a Poulan Pro Rototiller on 3/30/08. The second time I used it the drive shaft in the transmission broke. Conn's said I had to take it 60 miles to their service center. Poulan Pro told me to take it 5 miles to one of their authorized service centers.
The PP service center stated it had a defective drive shaft and would cost more to repair than replace. They gave me a written statement to give to Conn's so I could get an exchange. Conn's stated their mechanic had to make a decision.
Conn's took the tiller on 5/20/o8. as of 7/8/08 they still haven't had time to look at it. The store manager in white settlement, TX states he cannot do anything for me until they look at it. I asked if he could call someone to see what the delay was. He said he could not and that he has 4 refrigerators in the same limbo.
I have repeatedly called Conn's service center and complaint center. The complaints center puts you on hold without asking and then transfers you from person to person. The final transfer was a recording stating that the service center was now closed. It was amazing.
Their sign says award winning customer service. Who gave these people an award.
I googled Conn's Customer service to find a better number and found this web site. The complaints I read were the same story.
I do not recomend using Conn's at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
On 07/13/2016 .I went to Conns in Conroe Tx to buy air conditioning. Anyway it's to big for my windows. So on 07/14/2016 I returned it. They just closed the account. I want it off of my credit altogether because it was returned.
this company gets worst each time I make a purchase. I was making a purchase on a refrigerator. First of all the sales purchase added charges before consulting with me and was up set when I spoke with her about it. Okay they would call me on the delivery, I waited four days not a call. I called them on the fourth day and was told the refrigerator will out of stock and would be in on Thursday, I would get a call on Thursday with the time. When I didn't hear from them I made the call. I was placed on hold for a while and when they returned to the phone again it was stated that the refrigerator was not in stock . The projected delivery date would be December 25th 2016. I stated this is June. Original I stated to the sales person if that particular refrigerator was not in stock I would go with another one. This was communicated at the time of the other purchase. At no time did I hear from the sales person or no one else. I went to the store and canceled the order. I prefer not to purchase anything else from Conn's. I have made several purchases and every time it's a problem with the delivery. ( Very Poor Customer Service.)
i pay over how much i need to every month for each payment but they charge me for a "late fee". and know they wont even fix this problem all they want me to do is pay off how it says to.
I purchased a new Frigidaire washer and dryer from Conn's McAllen, TX store 11/23/08 - took delivery 11/25. The washer has NOT operated properly to date (12/15) Two service calls later and I'm still waiting for a part to arrive by 12/23 - a MONTH after paying over $1700 cash for these units and I still do NOT have a functioning product. Do NOT buy from this company that has NO customer support!
My experience with Conn's has been disastrous from beginning to end. I unknowingly purchased defective merchandise and there is no customer service to speak of. I have left over a dozen messages from the store to 2 different regional managers to the corporate office and no one has returned my calls. If you require quality merchandise and professional customer service, I suggest you shop anywhere but Conn's!
I have never seen CUSTEMER SERVICES as bad as your. Your coporate office is the worse I have spoken to Tiffany, Sheresa, Deana, Jana, ..Have fax documunation 2 times.. Ask for the CEO of the company ans: he doesn't work from this office...Ok manager..his gone to lunch... supt. she's at the doctor office. What kind of office are you running.. I will never buy anything from your company!
This is the worst company I have EVER done business with. I will never shop at Conn's and neither will I buy a Whirlpool product. They have NO concern for my satisfaction and they LIE about when they will service my product.
My daughter stayed here briefly in the summer of 2007. She apparently gave Conn's our phone number. I had so many calls from them, after she moved out, that I finally got an unpublished number. They found the new number and have started calling me again. I do not owe this company anything and I want this stopped.
Have been a 15 year customer. Purchased a lap top. It was defective. Tried to return it. They would not take it it back after 1 day. they said it had to go back to the manufacturer. The manufacturer said take it back to the store. The store would not take it back. Total Mickey Mouse operation. The manufacturer finally took it back, a three week process before I had a lap top that worked. DO NOT PURCHASE ELECTRONICS FROM CONNS, THEY DO NOT BACK IT UP. I will never purchase anything from them again. Their "Easy" credit terms get you in there, but their customer service is the worst I have ever seen. A major company that will not return a product. I also purchase a LG refrigerator 2 years ago. Funny story. I could not get Conns to come out and fix it correctly. The LG customer service told me to call them, NOT CONNS, that Conns repair was horrible. I should have learned. Anyway, I purchase $10, 000 a year in electronics, never again from "Conns artists". I just furnished my new home from Best Buy, they did a great job.
wow, is what i keep thinking...bought 3 samsung t.v's from conns, salesman was promised great service plan for accidents, i thought yea sounds good and paid extra. first time of my life needed it broke the lcd screen accident...called service, they came out...we can fix it...still waiting... this is a back in forth thing parts on the truck, no its not, the store salesman says buy accident coverage if u break it we will replace it or fix it...they got me on the "fix it"...still waiting...best buy has 14day warranty to fix or replace.
Calling me and putting me on hold
I have repeatedly received calls from Conn's on my cell phone. When I answer the phone, an automated message tells me to please hold while a representative comes to the phone. MY TIME IS PRECIOUS. IF YOU WANT TO TALK TO ME, GET A HUMAN ON THE PHONE BEFORE YOU CALL ME! Every time that Conn's has tried to contact me(which is about 10 times now) I have waited on the line between 5-10 minutes before hanging up and resuming my schedule, and I have yet to talk to a living, breathing person.
That is just the half of it! I have NEVER even been to any Conn's locations (and I sure won't give them any of my business now). Conn's is trying to reach some man that has an account with them, and I have tried to tell someone at that business that I am NOT that man, and I don't know who he is. When Conn's calls a cell phone number, they should give the option of someone pushing a number that tells Conn's that said person no longer is in possession of that cell phone number, which automatically removes that number from their DUMB computer system!
A perturbed individual!
We bought a tv from Conn's last year with the idea that we were getting 12 months no interest and placing a $400 down payment, which never even went towards the total balance. This tv was 2199.95 and over a year and a half later I realize that we still owe almost $2000 dollars. I started looking through the payment book and realized that only the first 6 months of payments went towards the whole total, then the no interest had stopped. The 7th month almost $300 dollars had been added to the total out of no where. I went to the store to get help and was treated like I had done something wrong and recieved no help from the manager at the store in Round Rock. We left and in the same week we were a little late on our payment, because I had been struggling to keep the payment on time, but I was not going to anymore when Conn's had not stuck behind their side of a contract. I had learned that the contract is to protest them, not their customers. They use it to their advantage and theirs only. Then after that happened they called us last week and my husband made payment arrangements for tomorrow when he got paid, but we were called again today and accused of not making arrangements and asked a ton of questions like what time would we be going into the store the next day to pay. My husband said that he didn't know, but that the payment would be paid. All of a sudden the lady was not on the phone anymore. A man who was her manager grabbed the phone, never stated his name or anything, and said so I hear you are trying to be difficult. My husband was blown away because he had anwsered every question she had asked, and had given her the information she asked for. My husband then told the manager that he did not understand what he was talking about, and the man said well you do not want to cooperate when you are 2 months late. Again we had to correct the man and say no we are one payment late the other is not even due until the 20th of this month. The man started speaking to my husband like you would not believe, then when I asked what he was saying because of the astonished look on my husbands face and the loud noise coming over the phone the man said I am not in the mood to hear her mouth. I am talking to you and I want anwsers and a payment made. I just could not believe it. My husband not being a grown idiot like this man was just hung up the phone. We called the 1800 number that we had been given to try to get some help with the issue by asking for the corporate # the woman on the other end said it was the corporate, but later said that the manager over managers was at the corporate office. When we said we thought we were speaking to the corporate office we did not get a response. I am sad to say that if we had not already paid almost $200 on this tv, that it would be going back because I would not pay another dime to a company who feels that they can treat people that wya. Please if you have read this please do not go there. It was great for the first few months but they will get all that no interest and those offers back on you somehow. A good deal there is more money for them...you just do not know it at the time. Thanks for reading ! :-)
I WENT TO CONN'S ON FEB 20, 2009 AND BOUGHT A SAMSUNG REFRIGERATOR. THEY DELIVERED IT TO MY RESIDENTS ON THE 23.THEY HAD TO TAKE OFF THE DOORS TO BRING IT THROUGH MY HOUSE. AFTER THEY BROUGHT IT THROUGH MY HOUSE AND PLUGGED IT UP.WE REALIZED THAT THE ICE, WATER WAS NOT BEING DEPENSED.THE DELIVERY MAN HAD CALLED HIS BOSS AND TOLD HIM WHAT WAS GOING ON. THE BOSS TOLD HIM TO TELL ME THAT THEY WOULD SEND SOMEBODY OUT TO FIX IT. THAT IT WAS PROBABLY THE NEW WATER LINE HAD GLUE BLOCKING IT TO COME THROUGH. I HAVE HAD 4 SERVICE MEN OUT TO MY RESIDENTS TO TELL ME AND CONN'S THAT THE REFRIGERATOR CAN'T BE FIXED. THE DELIVERY MAN HAD PULLED OUT A MAIN WIRE THAT TELLS THE BRAIN THAT THE DOOR'S ARE CLOSE AND TO DEPENSE THE ICE, WATER. SINCE THAT DAY I HAVE HEARD OVER AND OVER THAT I WOULD GET ANOTHER REFRIGERATOR. EVERY TIME I HAVE BEEN IN THE STORE TO SEE IF THEY HAD HEARD ANYMORE NEWS THE MANGER TELLS ME NO, AND IS VERY RUDE. I WILL MAKE SURE I TELL EVERY BODY THAT I KNOW NOT TO BUY ANYTHING FROM CONN'S.I DO BELIVE THAT THEY GOT THERE NAME FROM CONNING PEOPLE OUT OF THERE MONEY.
I will tell everyone looking for electronics to avoid Conn's! I went in and bought a TV. They offered free delivery and said it could be delivered the next day. Great! The next day they tried to deliver a floor models with scratches on the screen and on the sides. It wasn't even in a box. What kind of store does this. I immediately called the store after declining delivery and talked to a manager. He got my phone number and said he would try to find another TV for me. That was 10 am. At 3pm I went in person to the store and they had no idea what was going on. They gave me nothing but excuses and did not try to make it right. It was by far some of the worst customer service I have ever experienced. I will never go there again and urge everyone to stay clear.
Yes I Agree about the phone cause has got out of hand I will met that I have miss some payments over the years, but for good reason you know like everybody else you have house payments, car payments got to feed your kids more important things. Yes you got to pay your bills I understand that, but there's only so much you can do and especially in a bad economy what can you do . First of all if they did not record their messages I would handle in another way, but there is no reason to threaten or harass and be hostile with a customer on the phone I do not take that likely I'm about to do a legal action towards Conns. I'm about to got to the press in every major city in Texas and write of how conns is a rip off company and how they treat their customers. If there's no action taken by this manner. And I also highly recommend that any one do not buy from this company.
Conns is absolutely horrible. I will not even go into the terrible experience that I have had with them. Just know that their customer service is non existent and astonishing. I also was a previous customer and can not believe how shady their business is. I highly recommend that you do not buy anything from them and you warn everyone you know! You are in for headaches and a serious rip off if you buy from them.
I am a customer of Conn's and have been for over 10 years. I have bought every major appliance I own plus smaller items such as ipods and video cameras from Conn's. When I need anything electrical, I go to Conn's before anywhere else.
I am extremely shocked and appalled with the way Conn's has been treating me. After YEARS of never missing one payment on my Conn's accounts, I have begun receiving numerous phone calls from an automated system from Conn's reminding me to make my payment. This wouldn't be so bad if it was once, but is numerous phone calls for several days on every phone number which belongs to me, even if I have already made the payment!
When these phone calls started in August, I called the customer service department to ask why I was suddenly receiving these calls. The representative gave me a stock answer that it was just a simple system set up to remind the customers about payments. He agreed with me when I pointed out my excellent payment history with Conn's and he told me that he'd get the system to stop calling me.
Imagine my surprise when just TWO days after Hurricane Ike badly affected my area, Conn's automated system called every phone I own again 5-7 times each day again. Do they honestly believe that in the middle of recovering from a hurricane my family needed the added burden of dealing with these relentless automated phone calls? Again, a one time reminder would have been sufficient, IF they felt the need that you had to it all, which I still cannot comprehend.
This morning I took the time out of everything else I had to contend with to actually make the payment on my Conn's account just so that Conn's would stop tying up my phones with these relentless reminders. Imagine my disgust, when Conn's called three more times to remind me that my payment is due.
I have just called the customer service number again ( more of my time wasted with them)only to be told that "that's just the way the system is set up..." I asked him to please only deal with those customers who are delinquent with payments and leave me alone, again suggesting to call just ONE time if they had to. I told him that I had actually MADE the payment this morning and could he please get the calls to stop? He gave me a verbal shrug and just kept repeating that "that's the way it's set up."---I asked him who could fix it and who I could talk to. He then gave me the number of a "corporate office"---[protected]---guess what? It's not a working number. Can I now call and harass Conn's several times a day to "remind" them to give customers working numbers? You'd think a company who could come up with a system who could "speak" my name every time it called, could at least have a working phone number for a corporate office.
I want everyone to know of Conn's insensitive and shameless methods of "getting" y money, especially during this trying time. It's bad enough when families are not recovering from life changing disasters, but to have this happen only two days after my family has suffered losses, is trying to reach family members, and is trying to get life back to normal is absolutely unforgivable.
I also feel that the system should be "set up" in a much more accommodating manner. It should not call customers who are not delinquent or late with payments and it should not call so many times, for so many days, on so many phone numbers. For heaven's sake, we have NEEDED our phone lines the last three days for more dire purposes. How dare they? I am sorry I ever did business with them and I am even more sorry that I was such a good customer who gave them all my business and who made my payments on time each month, as I've been given no accommodations for that whatsoever. I've only been harassed
i bet their like some type of scam or id theift store watch out
i agree conns is weird i bought a blender for 4 bucks and it was like buying a car had to sign 3 contracts give them phone number and social then the person followed me to my car to right down my license plates then only after getting the plates did she allow me to hold on to my blender and leave wtf
Conn's Home Plus In-depth Review
Overall Rating: I would give Conn's Home Plus a 4 out of 5 stars.
Product Selection: Conn's Home Plus offers a wide range of products to choose from. Whether you're looking for appliances, furniture, electronics, or mattresses, they have it all. Their selection is diverse and caters to different budgets and preferences.
Pricing: The pricing at Conn's Home Plus is competitive. They often have sales and promotions that make their products more affordable. However, some items may be slightly more expensive compared to other retailers.
Customer Service: The customer service at Conn's Home Plus is exceptional. The staff is knowledgeable, friendly, and always willing to assist. They go above and beyond to ensure customer satisfaction and resolve any issues that may arise.
Delivery and Installation: Conn's Home Plus provides reliable delivery and installation services. They are prompt and efficient, ensuring that your purchases arrive in good condition and are set up correctly.
Return Policy: Conn's Home Plus has a fair return policy. They offer a 30-day return window for most items, allowing customers to return or exchange products if they are not satisfied. However, there may be restocking fees for certain items.
Financing Options: Conn's Home Plus offers various financing options to make purchases more affordable. They have flexible payment plans and lease-to-own options, allowing customers to spread out the cost over time.
Online Shopping Experience: The online shopping experience at Conn's Home Plus is user-friendly. Their website is easy to navigate, and product descriptions are detailed. However, the checkout process can be a bit slow at times.
Physical Store Experience: Visiting a Conn's Home Plus store is a pleasant experience. The stores are well-organized, and the staff is readily available to assist. The displays are appealing, allowing customers to visualize how products would look in their homes.
Warranty and Protection Plans: Conn's Home Plus offers warranty and protection plans for their products. These plans provide peace of mind and coverage for unexpected repairs or damages.
Reputation and Trustworthiness: Conn's Home Plus has a good reputation and is considered trustworthy. They have been in business for many years and have built a loyal customer base. However, there have been some complaints regarding customer service and delivery delays.
Community Engagement: Conn's Home Plus actively engages with the community through various initiatives. They sponsor local events and charities, demonstrating their commitment to giving back.
Sustainability Initiatives: Conn's Home Plus has implemented sustainability initiatives to reduce their environmental impact. They promote energy-efficient products and recycling programs to encourage responsible consumption.
Competitor Comparison: When compared to their competitors, Conn's Home Plus stands out for their wide product selection and financing options. However, some competitors may offer lower prices or have better customer service.
Pros and Cons:
- Pros: Wide product selection, competitive pricing, excellent customer service, reliable delivery and installation, flexible financing options, good warranty and protection plans, community engagement, sustainability initiatives.
- Cons: Some items may be slightly more expensive, restocking fees for returns, occasional customer service and delivery issues.
Summary and Recommendation: Overall, Conn's Home Plus is a reputable retailer with a diverse product selection and excellent customer service. While their prices may not always be the lowest, their financing options and commitment to the community make them a worthwhile choice. I would recommend Conn's Home Plus for those in need of appliances, furniture, electronics, or mattresses.
Bank's Vacuum SuperStores
1 review
Maytag
1060 reviews
Avanti Products
1 review
At Battery Company.
2 reviews
AppliancePartsPro.com
1 review
Most discussed Conn's Home Plus complaints
Nothing but a problems!Recent comments about Conn's Home Plus company
Harassing phone calls/do not have an account with/themOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Conn's Home Plus?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Conn's Home Plus Customer Service. Initial Conn's Home Plus complaints should be directed to their team directly. You can find contact details for Conn's Home Plus above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Conn's Home Plus. Discuss the issues you have had with Conn's Home Plus and work with their customer service team to find a resolution.
I notice that the 25.4 cubic foot refrigerator I was going to buy is on sale for Memorial Day for only $1600.
It was 1299.
Do not buy from these people. I purchased a sectional sofa july. 2017 for $2, 680.70. I started making payments august 2017 in the amount of $125.95, this morning I got my coupon book since day 1 with this and have feb. 20, mar. 20, april, 20 and may 2020. I paid $260.00 (for feb. 2020 and march 2020), rounded it off to $260.00. after paying my bills I decided to call conns's and see about paying my balance in full and wanted to know if I did would I save on interest. the lady I spoke with said my balance was $1, 137.09. I said ma'am there is a hugh mistake, she kept putting me on hold then she came back on and said she was transferring me to billing. the billing dept. I spoke with anna employee number 94788, phillipines, started looking my account up and said my balance was $1, 137.09, I explained to her I had my contract and my bank statement with my coupon book and simple I had been paying$125.95 and today I paid $260.00, (a few dollars over making 2 payments) and I was close to paying my account off and wanted to see if I did pay it in full will it save me some interest. this woman went back and forth she was confused. I told her I would go into the office and find out what is going on. the manager at conns said I owed $1, 137.09, the two payments hadn't shown up I said ok here is my contract, my bank statement and I had 4 payments left I paid 2 online the $260.00 and I owe april 2020 and may 2020, and over the phone I am being told a whole different amount so this is why I came in. I ask them could they pull my contract. this ordeal has been a nightmare, they did not want to accknowledge anything of the truth, finally another manager came out and tried telling me things that were so confusing he did not understand finally they admitted they made a mistake on the contract and the payment and month's were different. they had a different contract adding extra months to my account. I sat there and figured up that I put $180.00 down and had paid 32 months at $125.95 was $4, 030.40- (please note when I paid the $260.00 this morning for feb. and march I rounded it to $260.00) so a credit in the amount of $8.10 would be deducted from april 2020 payment. so, oweing $117.85 for april 2020 and final payment in may 2020 for $125.95 would be a balance of $243.80 — which is a total of $4, 538.70, for a sofa you can buy for $1700.00 at funiture stores world wide, but I was building my credit up, is what they told me and I am realizing now they had added months to a contract had I not caught this I would have paid an additional $633.28 in a contract they altered.. they said it was a mistake. people, these ppl are stealing and scamming from good people. I am a victim of what they were doing I thank god I caught this and did not have to pay an extra $633.28, had I not caught the mistake I would be paying a total of $, 5171.99 — that is a whole lot of money for a sectional you can buy everyday of the week for $1700.00 in a high bracket I have went around pricing the exact sectional for $888.00. I do understand if you finance a sofa of course your going to pay interest. these ppl are selling cheap stuff for very expensive prices then adding a very high interest rate then in my case and I am sure I am not the only one they added months too... look at the figures people. the fair trade comissioner needs to take a look at these people's business practices.. I have learned a very expensive lesson. I will never step foot in a conns again. this has also made me very aware of when I am doing business to check out the companies reviews..
There is a web sight you can voice your concern when being cheated by a company . To many people let the thieves just get away with stealing their money. I was looking around for some help on an issue I had with conns after my washer caught fire . I was paying payments on the washer . Samsung ( after turning them into the FTC consumer protection bureau ) decided to purchase the washer from conns and give them a check to replace my washer with a new one . Needless to say conns charged me for the new washer and combined with what was owed in the old washer as well . I will be turning them in as well . They basic got paid a couple time for each washer . They have helped with other issues as well . I had no idea
Until I looked into information when I needed help. https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection/about-bureau-consumer-protection
This is the link. Don’t let people steal your hard earned money . Hope this helps kl
I’ve been dealing with a similar situation for over 3 years with Conn’s and they still haven’t corrected their error on my credit report. To make a long story short I decided to cancel my account 2 days after the purchase but wanted to buy 2 lamps outright. Instead of refunding me my money minus the amount of the lamps they refunded it all. When they realized they made an error instead of just calling me to come in and pay for the lamps one of the employees reopened the account and I started getting collections calls a few months later and I was soooo confused 😐 Idk how to proceed at this point so I’m just waiting for it to eventually disappear off my credit score.
Conns is a fraud the salesman Stanley George never told me about all the insurance charges they add thousand dollars worth of merchandise with the insurance @ f[nance charges I would be paying 1300 hundred dollars for a total of of 2300 dollars did not need the insurance plan on paying off early will never buy anything from Conns beware buyers Conns is just like these rental places see why they do not check credit
Just think about, what is the name of the company? That's right "Conns" because that's what they are. I paid for a damn microwave and I got sh***y service. The manager of the store said that "Westinghouse" is the same thing as "Frigidaire", it's not not even close. The manager at the Lewisville TX store said he explained everything to me before I paid for it but all he said was "Westinghouse is the same thing as Frigidaire", what a load of crap. To make things worse, the mangager was not even the person that helped me out. They also didn't explain their return policy but he said that they did explain everything to me before the purchase. Take my advice, go anywhere but Conn's to purchase all your appliances and electronics. This a$$**** of a manager didn’t even know how to calculate 15% of $60, how in the H*LL did he become a manager in the first place. No one at the store knows anything about anything.
Thanks for posting this I will make sure not to buy more than one item under their financing term due to all the crap they put you though, it sounds as if you delt with Billy Peterson he use to work at Ultimate Electronics and got FIRED for taking money from customers and also was a snake. I worked with him and he is a con artist and likes to screw up thing for a lot of folks.
HAHA! Can't have more than one account open at a time?! I have people come in and make payments that have 8 open.
They are lieing to you. I have had up to four open accounts with Conn's at one time.