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Conns / warranty

1 Beaumont, TX, United States

i purchased a 3 piece living room set from conns last november. they have repaired the love seat once and the couch twice. they are suppose to give me a new couch. that was over a month ago. i have called repeatedly and am told they are waiting on the ok from ashley manufactor. i even called ashleys and they said that conns didn't need their approvalyet when i call conns they tell me i do and my service call is in the system. i have been dealing with the couch issue since july. they had picked up my couch for repair and lost it for over a month. i have been to corporate head quaters, call the service line more times that i can count, met with the resolution team. what do i do next?

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