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Conn's Appliances Houston Texas / poor delivery installation and customer service

1 United States

We recently bought a GE smooth cooktop from
Conn's (cost was almost $800 dollars). The
installation was very poor at best. I called the
store on Old Katy Road where we purchased it,
and the salesperson gave me the telephone number
of the service department. They put me on hold
forever and then chewed me out for being dumb
enough to call them instead of the delivery
department. (Well, if the salesperson didn't know
any better how could I?) I called the delivery
department who scheduled a "re-installation"
for today, June 9. They told me they could not
give me a time so I would have to just block off
the day for the service. When three o'clock came
I started trying to track down the crew. The
people at the delivery department who had
scheduled this said they did not have a record of
it and that "someone" must have pulled it off the
roster. Then they told me they didn't know when
they could get to it again. I finally called what
is supposed to be their "head office" in this district
to talk to the general manager there, Shannon
Freeman. Instead, it was handed by Freeman's
personal assistant, Toni, who said she would get
in touch with the people in Houston and have
someone could out today. She also said she
would call me back. After waiting an hour and
not hearing from her I called her back. She said
the person in Houston, Ben Ashmore, had tried
to call her back but she hadn't talked to him yet
and if I would just wait awhile she would talk to
him and find out what was going on. When she
finally called me back she said someone would
be at my house between 4:30 and 7:00 p.m. and
they would called before they came. They never
called, and they never came. Obviously, everyone
there has gone home and left me with no one to
complain to. THIS IS NOT THE FIRST TIME THEY
HAVE PULLED THIS ON US. THE LAST TIME
IT WAS WITH AN OVEN IN ONE OF OUR RENTAL
PROPERTIES. THESE PEOPLE ARE RUDE, SLOPPY,
AND JUST DON'T CARE!

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