Conn's Home Plus

Conns promised next day delivery, did not happen. Five days later, they sent confirmation of delivery for 4:45 to 7:45 pm. I called around 8 pm and they said my delivery time moved to 8:45 pm This did not happen. I called and I was then told my delivery time moved to 9:15 pm. This did not happen. No call, no show. I called the next morning and I was told my delivery was scheduled for today, between 9 and 12. No confirmation was given to me and no one could send any confirmation. Here it is 6 days later, for a next day delivery. Conns should not advertise falsely.

I really feel like the name Conn's exactly what this company should be called. I ordered a couch and TV online, AND i submitted my renter's insurance. I was then called by Merab Dewan 3 times from the Mesquite store to come into the store so I could get the free shipping. I finally went in. She then proceeded to tell me about all the cash back offers telling me I would get $800 cash back for 3 different promotions. As we sat down, she dialed the number for me to cancel my online order. When they told me I could not, it was taken to the manager, and it was all cancelled. Trust me, at this time I knew that this was all being down for Merabl to get the commission. What I did not know was that she was not HONEST about the cash back option. She also added the Personal Property Insurance without my knowledge UNTIL the paperwork was all done. I was then told it would take another twenty minutes to fix the paperwork, and she knew I was in a hurry. So, she gave me the paperwork to cancel it. I've emailed 3 times with no word back. She went thru and hit the docusign herself as she went thru and talked about each piece of paper. She told me I would get my cash back within 6-8 weeks after submitting the paperwork, which was a complete LIE. This is completely unethical. Of course, I know what will be said...you should read the contract. Well, I did after she continued to hit the continue with docusign herself. She was purposefully untruthful. Why? Who is actually going to pay their balance off within 12-24 months, and actually remember to go back and and call the company. I felt like going into the store to meet with her, and question her ethics, but I decided it would be best to do this here. I don't know what the resolution is. First of all, I want the personal property protection taken off BEFORE my first payment is due before 11/15, and I want my monthly payment to reflect this. I also want what I was told I would get, which is my promotion cash back within 6-8 weeks after filing the claim. I'm not sure if this is a company thing, and store thing, or a salesman thing, but this is borderline unethical and purposefully withholding important information while upselling a couple thousand dollars thinking I will get $800 back.

I brought a TV in February of 2008 from the store in Mesquite, Texas. When we get it out of the box the power button would not work but we were okay with that since we had a remote control. On April 5, 2008 I put a VCR tape in the TV and it would not reject. I took my store in Euless, Texas and was told I had to leave it. I kept calling the repair center because no one would return my phone call and tell me why no one had started to work on my TV. I was told that the service center only had one tech because the home office cleaned house because the repairmen were not doing their job. Finally on April 19th I received a call from a Lloyd just to tell me that there was water damage and that is why the power button would not work and my warrant would not cover water damage. I explain to Lloyd that the power button did not work from the day I took it out of the box and I clean and have no children in the house so I know that I did not put the water damage there. He could not tell me how long the water damage had been there and was not concern at all. I explain to Lloyd that I had the Euless store check before I left the TV with them and the only thing that was wrong with the TV was the power button and the VCR tape not rejecting and I wanted my TV back. He was only to have the manager, Terry, call me and still I have not heard anything. I have called and had to leave messages with their home office and still I have no return calls or my TV. I will never buy anything from Conn’s and have call the Consumer Fair Trade and everyone else I can think of to help get my TV back so I can take it to a true repair center. Any suggestions