Conn's Home Plus
reviews and complaints

Also to add to my complaint above, when we got the bedroom set they the sales person told us that they were going to deliver on this date and they showed it 2 days late on the delivery and the warehouse did not even call, not even the sales person to let us know. We had to keep calling the sales person and even he did not know what was going on. We was without a bed for 2 days us expecting on it was going to be delivered on a certain date and it wasn't after we got rid of our other bed already we had everything cleared out.

Conns Appliance and Electronic in Lake Charles Louisiana is poor everything. They lie to you and then after you have made years of payments if you go back to buy something else on your credit account, they make you combine it all in one ticket and refinances the items once again so they can tack on more interest. If you are in our situation, we just filed bankrupt and we are going to lose everything. We have made lots of payments on these items and some of it would have been paid for, but what they are going to do no matter how much we paid they are still fully going to take all of the items. They told us if we voluntarily let the items get repo-ed we still will owe 50%. You know what, I used to work for Conns and all the stuff they repo-ed they re-sell as a MANAGER'S SPECIAL out on the Conns floor or they send the items to the Conns Clearence Center located in Texas. The prices they put on these repo-ed Manager Special items are outrageous. Might as well buy them brand new. So they are expecting for 50% from the owners and they are making more money by putting these items back on the shelves. We got raped on this bedroom set we bought. At the time the bedroom set was almost $4000.00. Now they are selling the same set for $1800.00. So, they are expecting 50% from us and they are going to re-sell and make more money. For a set that costs $1800.00 now. That is ###. When I worked at Conns, I was harassed by another employee and nothing was done about it, until I got sick and quit. They would always send me a hour away to attend these corporate meeting, when they wasn't paying for my gas and I was in poverty level because I was underpaid working 10 hours a day. I had to borrow money from other people just to attend these little meetings. Conns is strickly CRAP! They treat their employees like ### and they steal people's money.

I purchased a Panasonic 37 inch (TCL37S1) flat screen TV ($900. cash) from the Conn's store on Memorial Blvd. Port Arthur Texas on Wed. May 20, 2009. I was promised the TV on Fri. or Sat. May 22 or May 23. That the TV would be in the warehouse in Beaumont Texas & I could pick it up then. Called several times to the store and the warehouse on Friday & got the run around of when the TV would come in on Sat. Called Sat. May 23rd at the warehosue to see when the truck was going to be in, they said at 2pm. Then I was told the TV was not on the truck but they had 38 of those TV's in Houston if I wanted to go there. What? Drive all the way to Houston? AND WHY was the TV NOT ON THE TRUCK if they had so many in Houston? I then went in person to the Port Arthur store (because they kept putting me on hold for long periods of time) and spoke with Manager, ANTOINE THIGPEN. He told me "He did not promise any TV on the Sat. truck. That the TV MIGHT come in on Wed. May 27th and might get to his store on Thurs. May 28th. But HE COULD NOT PROMISE ANYTHING". I was furious..I told him to call around other Conn's stores in the area, that I heard Orange Conn's had one. He made some kind of call & said "oh there's NO TV's at Orange? OK." He said that twice. I asked him to find out from Houston Why wasn't my TV on the delivery truck from Houston. He text from his OWN PHONE, not the store phone to see why. No surprise no answer. I left with my blood pressure up and went into the parking lot and I CALLED ORANGE CONN'S - THEY HAD THE TV THAT I PURCHASED! ANTOINE THIGPEN HAD LIED TO ME! It was no moe than 10 minutes that he said he called Orange, that I called Orange, TX Conn's store that they had one TV (TCL37S1) and I could come pick it up. ANTOINE THIGPEN LIED TO ME LOOKING ME IN THE EYES that there was "NO TV in Orange or he would send someone to Orange and pick the TV up and deliver it." He kept telling me face to face "that I was not going to get a TV that day, no way. And he was not promising that it would be in on Wed. or Thursday." Went to Orange Conn's and the manager and all the sales people were SO FRIENDLY and helpful. They had the TV, loaded it up after they took my paperwork and I was on my way home with no problems and VERY HELPFUL, FRIENDLY manager and sales associates. I do want to compliment Orange's Conn's. But do NOT deal with ANTOINE THIGPEN. He lied to my face and would NOT put anything in writing.

I too have spent about 20, 000 at conns, just last year financed $9680 on a no intrest 36 month note. I have perfect credit, and always pay on time and sometime double payment. However, I payed my last payment 2 days after the 10 grace period wich was never explained to me at the closeing of the sale, because it was 10: 30 at night and they were trying to go home. Wich leaves me paying 21% rape intrest, on the remaining balance of $5, 850. Before I payed 250 per month all to princible, now I pay 250 and 116 goes to intrest...All my banks have a 15 day grace period. The Conn's Credit department would not waive this for me. So I had to put it on my Washington Mutual credit card, were they have 0% on all balance transfers. Needless to say, I now know were Conn's got its name. The day I payed late, we bought a $1500 laptop, not knowing what happend to my current situation.
To whom it may concern, You can sheer a sheep over and over again and again, but you can only skin him once!
Don't get skinned by Conn's,
X- customer, Mike Cherry,

Almost three years ago I bought a Missubishi TV from Conns. We have had to have it worked on every year since. I bought a dryer and washer at the same time the dryer has gone out twice and now I have been waiting almost three weeks to have a new belt put on the washer. They say it will be three more days before they can make it to our house this will make about twenty days without a washer. I want buy anything else from Conns.

Fairiticim with manager and csr employees it's super advice that they have something going on personal iam not discrimination against sex or color but I'm feeling super uncomfortable when I'm around them two

I have been receiving multiple phone calls a day from you and I have never had an account with you. You are even swtiching numbers. This is harrassment. Stop calling!

July 30th I purchased a refrigerator and was not able to provide my 10% discount coupon at the time. The sales representative Raul Torres told me in person and in text that I could send him the code at a later time and he would have it applied. I sent him the code and he wouldn't accept it.

I am being sued by con and on several occasions I ask them to come pick up their Ipad or I would bring it to them they became rude and told me that they would not and threaten to send the police to my home. I would have gladly paid a settlement that they change the amount several times.
Thanks
Tdavidtripp@gmail.com

Hi my name is Latimore Wilder and I had a HP laptop that got but it got damage. all i want is a laptop at equal value. can someone give me a call at [protected]

I purchased a dishwasher in Samsung Dishwasher in March. It broke on May 26. 4 different techs have come to replace parts and still does not work. The fifth tech never showed and still no call from the manager as to why the did not show. How cane this company just take people's money with faulty merchandise?

The took a payment without my permission. So I filed a fraudulant charge thru bank. Now I get over 15 or more calls a day. They call from random numbers that change daily. They call at all hours of the day and on Sundays. They have now started calling from a collection to my family and friends. I'm losing my sanity.

I have an account with Conn's. Set up on auto draft. They are calling me repeatedly. 10 to 20 times a day., if not more. I have repeatedly told them to stop calling. They just keep calling. Calling from different phone numbers. Over and over. Every day starting at 8am till 9:30pm

Placed a service call on my LG ref. After 7 months conns has failed to repair the item. I have cont. To place service order, call backs from a manager with no replys. I AM A DISABLED VET. HORRIBLE NEVER EXPERIENCE SUCH HORRIBLE CUSTOMER SERVICE T

Sounds like I am not the only one to have problems. I ordered an lg 47lx6500 tv online to be shipped to me. I payed for 3-5 day shipping, after a week I called to check on the order, and it hadnt shipped yet. They gave me free shipping at this point, and promised a speedy shipment. I finally received the tv about 2 weeks after I had ordered it, but it was horribly mangled when I opened the box. I had to send it back, but by the time they received it back the item was extremely low in stock(clearance). I talked to a few people in the online sales department and they located a different tv and "set it aside" to await the processing on my damaged return unit. well, 2 weeks after they recieved the damaged tv, I decided to give them a call. Nothing had been done yet, and they told me now the tv was completely out of stock and I couldn't get another one. I asked what had happened to the tv they had "set aside", but apparently it never had been. After about 30 minutes on hold the team at online sales was able to find one at a local store just down the road, they could go get it that day and send it right out. Well apparently something happened with the warehouse manager and that never got taken care of. The last time I called I finally got some traction, and I got it all figured out, got $50 off my order and a week later I received an UNDAMAGED TV! 7-8 weeks total time, and a ton of time on the phone, but all's well that ends well?

Here are a couple things I have learned if you want to speed up your order/service-

There are some people in the customer service that could give 2 craps about your order, and there are some really great ones. If you get one of the people from the first category, conclude your call asap, call right back and talk to someone else. It works! And it really helps to be nice to them:)

If your order is even a little bit out of the ordinary, they dont have a good way of tracking it and issueing themselves reminders to check on things, you should really consider babysitting them until you are sure something is getting taken care of. I got to a point of calling them at least once a day. I know they are busy, and I know I am probably a p.i.t.a. to them but without doing that the ball WILL get dropped.

I worked at lowes for 3.5 years and I can tell you that Conns does not stand alone in having poor management (at all levels). Lowes had very similar policies and procedures, and it was VERY hard for the store to get corporate to do anything. The one nice thing about the service end at Lowes was outsourced to local appliance and outdoor power equipment shops. Sounds like Conns has their own shop of some kind? I would feel confident saying there is an equal chance of having a major problem like this at any large retailer.

It seems like the people at the Conns call centers are OVERWHELMED. Judging by some of the experiences I have read about on here some of the staff at the stores are making sure the support staff never has to worry about job security.
Good luck to all of you!