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Theft of paid appliances
In July a family member purchased three new kitchen appliances for my first home. I selected a refrigerator, range, and dishwasher. All three items were on sale at very good prices. The range was the best deal at nearly half off the regular price. It was also the last one and not being replaced. The sales clerk assured us my items would be safe in the back until my house was ready (flooring was still being installed). We called a couple of times during the next few weeks leaving messages to keep in touch with the sales clerk. We spoke to him once after a family emergency on our side pushed our work on the house back a bit. He again assured us our merchandise was fine and to call when we were ready. We started calling shortly after that to set up delivery of our items. Every time we called the store, we were told the sales clerk was busy, in a meeting, on the phone, helping another customer, not in... We left message after message. We eventually started asking for someone, anyone else to help us set up a delivery. We were then told we could only talk with our sales clerk. We continued to leave messages with detailed information about the situation and call back numbers. We never heard from our sales clerk, but were assured by others everything was fine. Finally, in December we were told our clerk had been moved to another site as an assistant manager. We called that store and left messages. Finally someone told my husband on one call that our range was no longer available. I thought they were referring to the fact that the range was not being manufactured any longer, but they meant that Conn's no longer had MY range. It had been sold! The person couldn't explain how it happened and said we had to talk to our sales clerk. We had to keep calling and telling them we would take our money elsewhere to get the clerk to call us back. I then found out on the 17th that our range and dishwasher had both been removed from our package and resold! That's right folks, two of my paid appliances were stolen from my package and resold without ever calling us first. Apparantly we were getting the run around while they were trying to cover tail ends! Now all the sales clerk wanted to do was offer a substitution for the two items. That would be fine if the new items were of equal or better quality. Unfortunately the substitutions are of lesser quality than the original items. Every consumer is looking for a good deal, and I thought I had found one. If you buy a Mercedes for the price of a Kia you still expect to leave with your Mercedes, NOT the Kia. Well I bought the Mercedes for the Kia's price and now Conn's is trying to stiff me, deplete the amount of savings my original package items had created, and send me home with a Kia! They messed up. They stole my items and don't seem to be terribly concerned about it. Since they work on commission, noone wants to step on anyone else's toes to help. I have since called the corporate office along with another large appliance retailer to see if someone else can help. Christmas is rapidly approaching and I can't even cook my kids dinner!
The complaint has been investigated and resolved to the customer’s satisfaction.
Better take your business elsewhere
I have found out Conns is the worst place to shop for the electronics. I the very first time I bought anything from them was 2 years ago. I wanted my washer and dryer delivered. I was told by the salesperson that they would deliver the next day. Of course, they can not give you the time. So we sat down and waited. The call never came. So I called them. They told me to give them more time. They never called, turns out the salesperson put the wrong date on the delivery. No one bothered to check on it and I ended wasting a day of work because of their *** mistake. I later spoke to a manager and said I would be reimbursed for my delivery fee but it never happened. I have walked in the store and talked to customer service on the phone and every department they have to solve this problem but nobody every did. They have even told me that they have no record of the problem and that it never happened. OMG I can go on. Then, One time they called for a late payment. I went ahead and gave them my card info. and told them to run it on a specific date. Before I hung-ed up I confirmed the date and she said I will run on this ### date. Well, She ran it that same day, left me with $3.00 on my account. I called them Because I was trying to pay for a doctor's visit and Conn's told me the salesperson had made an error and they apologized and that was it. I was so angry. Another time I was two days late. I pay the late fees of course so I do not expected them to harass me for a 2 day late payment. So I Call the customer Service to ask for an extension and the gentlemen who answer sure you just have to pay for an extension and he told me your next payment will be due next month. So I was fine, Well next day I get a message from the secretery at my work and it's Conns. So I call after work, a lady answers and wants me to give a payment. I answer I have made arrangements. She told me that all I had done was payed late fees and she needed my payment. I restated that the gentlement had told me my payment was due next month because I had filed for an extension. She said I was only listening to what I wanted to hear and was not understanding her. But I had only spoken to the man, the day before. She made me so upset, I asked for the manager. The manager came on and said oh, I see the extension, on the other page but the info was the update on the main screen. What on Earth! Who is doing their job at Conns. They hava awful customer service and nobody resolves anything. Oh by the way, I have two more stories about Conns but I am already tired of typing.
Customer service
Conns is the worst freakin place to do buisness with. They will find every which way to cheat you out of your money. They must think that people pick it from trees instead of work for it. My husband made a payment on our account back in july of 2010 here we are Novemeber 2010 and they are stating that we never made that payment. They requested that we fax a bank statment so we did and they are still saying that we never made that payment. The charge is clearly VISABLE on the bank statment yet they refuse to accept the fact that payment was made. They have found excuses from A to Z as to why we never made the payment. They claimed that even thought the charge was on the statment they need a stamped statment from our bank that was provided still nothing. We have faxed a statmet even from our bank it self and still they refuse to post the payment to the account. You know its very fustrating that the company dose not know how to take care of thier customers. We will never buy from Conns agian they are full of ###. No one should REALLY!
The complaint has been investigated and resolved to the customer’s satisfaction.
i work for conns as a electronic tech my boss told me i couldn't not tell the truth for some customers and it was getting out of hand and the store manager had a very bad attitude toward helping any customer when their TV broken down and no nobody at the store would take care of any customers cause they where on commission and to a make extra buck on offering a extended warranty to any customer they could convinced if they needed that service. I as a technician was instructed by my customer service manager not talk to anybody at the store and not to help any elderly and anybody else that still had a not expired warranty TV. When the TV just broken days on arrival. When customer read policy on front of me and I explain to me about of warranty that i could replace their TV’s and I explain that was not my job they need to talk to any managers about the warranty and I was instructed by my manager to repaired their TV. Customer responsibilities was to talk any manager of any stores from conns because it was not up to me to decide if i could replace their TV’s that was still under warranty. It was the service manager job to decide.
I felt sad that I that couldn't answer their questions when the TV’s broke down before the warranty expire. My boss told me i had to order parts even if the TV broke down and was still under warranty and knew i could be replace it for a new one. It’s was a constant battling to help them, but my conscience was not helping that the customer was paying my bills and putting food on my table too. But i had to make a choice a do the right thing, let me get myself fired and apply for unemployment because if I quit I won’t get any help. One thing i learn they are mean and slow on not being responsible on taking care of their customers and they already knew I was using used parts by a another tech that where defective and not working and sending the parts never on time to fix their TV’s and they blame the tech for the parts never getting in time to take care of the customer. They are wrong!
For all you who deal with Conns please before you give you debit number or Acct. number listen. I had made a payment arrangment with Conn's to debit my Acct. on 3/29/09. However, they debited my Acct. on 3/27/09! This put my bank Acct. in the overdrawn status. I then contact them and was apologized to and was asked if I wanted to cancel this payment and they would send me the check. However, I said to the gentleman that it was okay that Conn's could just refund my 2 overdraft fees. The gentleman was very kind and said not a problem. I needed to fax over a copy of my statment showing these fees and they would mail out a check. To make a VERY long story short it is now the middle of July and I STILL have not received a check. I have been told stories from over 10 different employees (to include managers) that they never received the fax (after 4 employees including a manager stated they did). Then to help them I offered to just put that amount on my husband's account to save them time and paper work for the check and was told no that the check was on the way. I should recieve it by July 13th or 14th. It's now the 15th and NO check. It gets better...I then call Customer Service and ask what the status on the check is and get told that the check request was just processed and they could not tell me if I would receive it by the end of this week. Then I asked to speak to a manger. WELL...it got even better Yolanda (which provided me with her ID #) told me that the check was requested to be mailed. However, the accounting department had to approve this and this process from start to finish usually takes 30 days! Then she proceeded to explain to me how this process works...up to 4 managers having to approve this payout, and then it be forwarded to accounting. I then asked her for the CEO's e-mail address or someone in that area because they need to know how things are being handled. I was then denied that and she then became very short with me and stated to log onto Conns.com. I have informed her that I had already done this and it gives no info of e-mail address or corportate number. She then stated I would have to e-mail customerservice@conns.com to get a response. This web link brought me to this. Oh, I forgot to say that she did transfer me to a department that only handles service delivery complaints. WOW! Great manager!
So needless to say I have WARNED everyone to not make payment arrangements with conns for them to debit your account for future billing unless you want to go through what I am STILL going through. ONE more thing the Manager's need to work on their customer service skills!
For all who have read thanks for reading and this has helped relieve some stress!
Dear Conn’s customer,
We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:
[protected] or via the web at http://support.conns.com
Thank you
Conn’s customer support
Did you mail or call in your payment? I HIGHLY recommend coming into a store to make payment, as I hear a lot of this from people that do it otherwise. The problem is that when you call or mail it in and there's a problem, Conn's doesn't call you to let you know, and you become late. It's not your fault, I know but i recommend coming in.
I have had SEVERAL bad experiences with Conn's and they're Policies.
After purchasing a Laptop from them they messed up my account by opening a second separate account.Which caused the account to go into collections after I thought i was making my payments on time.
Took Conn's 2 months to fix the problem.
Then weeks after that happened the Laptop I purchased messed up.
It took the service center 1 month to fix it and return it to me.
Now i'm having issues with a LG Tv i purchased from there. And i'm getting the run around from them once more.
When I tell you I will NEVER buy anything from Conn's again.. I mean it.
The So called customer service SUCKS.. And the Repair Center Sucks..
NEVER AGAIN will i shop at these stores.
Fraud and harassment
I bought some appliances from Conns and made timely payments, when it was almost paid of the sales man convinced me to make more purchaese which i did, but unfortunately not too long after then my hours were cut at work and started missing payments, not to talk about the dubious salesman at the katy store who added 3 to 4 year warranties and Insurance payments without consulting me, I get rude calls and messages from their collection dept up to 13 times daily monday through sunday, calling my home, cell phone, job, threatening to take money out of y account as they have my account information, at one point a representative of Conns came to my home, banging on the door and yelling, he is from Conns to come repossess their property, my kids were home and terrified, neighbors saw them, when i got home and heard what happened, called Conns and tried to be reasonable but the woman and man I spoke to were so rude to me yelling that they had every right to come to my house and they will embarass me if they have to. Something needs to be done to these people they are ruthless and act like animals. I have made attempts to call them to make arrangements but payments I have made are being applied to late fees I was informed after the fact and nothing towards my principal. I am considering talking to my attorney as this is harrassment and unfair business practice, there are laws in this country.
The complaint has been investigated and resolved to the customer’s satisfaction.
it is not right. this company goes to greater extent in order to collect on past due accts.
Now they use GPS technology to find customers' addresses. Is it legal. Can they track the location of the customer without the customer approval. I thought that only 911 had the right to do it without consent because of the emergencies. But Conns? I think they are abusing.
Dear Customers,
If you experienced any issues with our company, we would like to apologize and resolve your issues.
Please contact us at: [protected] or at http://support.conns.com
Thank you
Conn’s Support
Refuse to fix damage to my house when they delivered refrigerator
Still waiting on Conns to fix the damage they caused to my brand new home when they delivered my new refrigerator. First the warehouse manager told me to find someone to fix it and I did and they would reimburse me and after I faxed them the info they requested they backed out and went on vacation and now that they are back refuse to return my calls or send someone to fix the damage. I am going to fill a complaint with a small claims court and let the judge make them pay for damages to my house and court costs. I am really pissed and disappointed that this place is even allowed to stay open after they conned some many honest, hard working clients. I hope they go out of business and I am going to do everything in my power to make that happen.
The complaint has been investigated and resolved to the customer’s satisfaction.
They have done the same thing to us. My husband bought me a new set of front load LG washer and dryer for Mother's Day 2010 and Conn's delivered and set the units up. And we didn't know at the time they didn't use new hoses that was supplied. The was leaked between the walls and in my spare room behind the washer & dryer where I had a select number bed that worked as a wick and was soaking up the water. The in April of 2012 I went to Vegas for work and was gone 10 days and upon my return at 1:00 AM in the morning my house was full of water. I made contact with the store I bought unit from and they asked me what we did to it. The next morning we bought new fittings and replace everything. But the damage to our home was done I contacted Conn's again to tell them this time I was told to call the help desk and I did and they made a appointment to have my house damage looked at that time Jessica from Zurich told me I also needed to contact my insurance company so I also called Foremost and also started a claim also. And in the end The claim adjuster told me it was my fault because this wasn't done on a timely manner. And Foremost my insurance company said its Conn's place to repair the hole in my floor in the laundry room my flooring in and carpet need to be replaced. Conn's has sent out A&E appliance 6 time to make repairers on the washer and it is still leaking and yesterday I was told someone from Conn's would contact me to see if unit needs to be replaced. I have made every payment on this account until April 3rd due to the fact the employee told me my balance was $115 to pay off account 1 month early due to me always paying over the amount. The he told me I needed to understand that when I pay off this account the warranty would end and I told him then I wouldn't make my final payment of $115 until my washer was fixed. Conn's calls me from 8 to 10 times a day. Now they have a 3rd party calling me trying to verify who I was I told him and then I asked who he was doing this for he said just to hold and he would connect me.. And guess who it was Conn's now asking me to surrender my washer & dryer and it will be put on my credit. Really after I have made every payment on time and paid $4, 900 and I'm not sure what I need to do at this point I need help...
There will never be any customer satisfaction as long as Conn's is never made responsible for their actions, such as the Better Business Bureau, which is non existant as far as the misreportings by the bureau; and the only Small Claims Court that is decent is in Texas, try Houston courts, not Beaumont, not Lake Charles. Conn's has too much pull. The current owners are operating on the old Conn's reputation. The current operators are really corrupt.
Dear Conn’s customer,
We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you.
Please contact us at:
[protected] or via the web at http://support.conns.com
Thank you
Conn’s customer support
Rip off
If you make a purchasing at Conn get all you need the first time if you go back and they talk you in to adding on to your account don't do it. it is a rip off. they charge you 3 time for interest. if you have 3 years on the first item then after 3 years you should have pay your interest and the product. if you add on you continue to pay the same price even if your first item is completely paid off with your interest. And the amount due should only reflect your 2nd purchasing and interest. it shouldn't keep being the same, you've paid them off and you're still paying interest CONN you have the right name CONN artist. REAL RIP OFF.
Your grammar is pretty terrible, but i THINK I understand you. All you have to do is tell the salesman you don't want to add-on. It will open up a separate account and your items will be separate.
Warranty/extended warranty/customer service
we have been longtime customer's of conn's for many year's, and they have to be the worst retail store when it comes to customer service and honoring warrantie's.iwe purschased a 40 " tosihba flat screen tv, after 6 month's tv started going bad, from the time i made the first call to [protected] customer service, and the time it was repaired it took 2.5 month's and only because of my constant calling . we also bought a 50 " toshiba flat screen and that one also went bad, tv was picked up and taken to their shop for repair's, more than a week later we got a call informing us tv could not be repaired to go to a conn's and pick up another one . when we bought the tv we added extended warranty for 24 months from date of purchase . when we picked up the new 50" tv i asked if we still had warranty on the new one and we were told no it expired when we were given a new set, if we wanted extended warranty we would have to purchase additional warranty at a cost of $324.00, for three years, i asked about the factory warranty and was told that expired on the first tv that went bad, due to the poor history of toshiba brand flat screen tv's we reluctlantly did so .F.Y.I. conn's has already been sued by attorney general's office of texas for misleading warranties and their lack of costumer service and i believe they are headed that way again, p. s. we bought an estate brand clothes dryer and it was not drying clothe's like it was designed to do, serviceman called out and said that was due to my heat exhaust vent, well it has been replaced on 10-05-2010, we'll wait and see if that was the case, till then i await a complaint form from state attorney general's office.
my problem is not receiving what i paid for, apparently conn's is used to this practice and doe's not care to change it's policie's as it is evident by paying off on a settlement with texas state xttorney general in the ampunt of $4, 500, 000.00, ref to court order @texas attorney general consumer division.
as with everything else i tend to give everybody the benefit of the doubt, hoping one bad apple doe's not spoil the whole barrel, everybody has a bad day every so often.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a side by side refrig. 2001 always kept a serv. Policy now i called conn's to come help. That the only refig that i have. Conn's serv. Dept. They didn't care kept bouncing me around. Yes the tech came sd need a defroster. But i explained that's the only refrig that i have. Cannot be without one. Sd it would take 3 to 5 bus. Days. I explained i need it for the family and medicine. No dice, next. Spoke to craig hokmes onced sd will follow on that. Okay today is Monday no one called or cared. I been dealing with conn's for over 15yrs. Never has it been this bad. So i said i need to make a complaint let me talk to someone in corp. Office. All what happened is that i was bounced around from one place to another,... No one cares but they will harrass you for a money on the service policies... Unreal...
My lawn tractor developed problems at the end of July.It took Conn's service center two weeks to send a serviceman out to check out the tractor. Problem the transmission is out, on a Pouland tractor with less than fifty hours on it.The service center can't get the part after two months. No manager or supervisor will return my calls of inquiries . Ms. C. Lechugea has not returned any of my calls, up to fifteen. Managers Ruby and Jarrell have not returned my calls as well. I''ve called corporate Conn's with No results. My tractor is still sitting, waiting to be repaired after Ten weeks. Can anyone get my tractor repaired?
I noticed on april 30th my (Year and a half) refrigerator was not cooling and making a funny noise. I played with the temp and over the weekend thinking that was the problem. By the 2nd it had stopped cooling all together. I called conn's on the monday 4th. They sent a tech on the 5th (I left work early to be home). Tech determined i had a bad compressor which would take 3-5 business day to come in. I called on the 11th to check the status. They told me the part would be in on the12th. I called on 13th. They said part would be in on 14th. I called on 15th and they said part was sent to the wrong location and would be in on the 18th. Tech calls on 19th (I left work early) tech arrives at my house and apologizes because his gauges were broken. He then said he could return on the 20th but if i could not be home he couldn't come back until the 22nd. Tech returned on the 20th (My husband left work early) he replaced the compressor. He said if the fridge didn't make ice within 4 hours then we would need a new condenser. My husband called the tech the next morning to let him know the fridge was still not cooling.
Tech said he would overnight the part and return on the 22nd. I called for an entire week and everyday was promised the next day. Tech calls this morning the 29th (A week later) and says he could come with the part between 1pm and 4pm which meant i had to leave work again. After messing around with the refrigerator he informs us that it can't be fixed and we have to go to the local store and get a replacement and possibly pay delivery charges. I have yet to receive any kind of food reinbursments for the two rounds of food we lost. Tomorrow i am going to the store. After a month of not having a refrigerator and getting the run around i'm praying that this nightmare ends soon. I'm late on my payment trying to survive the extra expenses associated with this loss. Conn's calls me everyday up to 10 times a day and is even harrassing my refrences. It would be nice if they would show some type of consideration during this time. I would love to make the collection calls stop and pay my bill but it's either feed my family or pay conns. God only knows how long this will go on. I will never purchase from conn's again nor would i recommend them to my worst enemy which says alot.
.
I purchsed a tv 55' new from conns in feb. 2011 and it has already went out. They sent a repair man out who advised 5 days for a part and its now 2 weeks. The rep when i called advised it would have to be repaired 3 times in one year for the same thing before you get a knew tv. Thats some bs. I will never buy from conns again. They are some true conns if you no what i mean.
Conn's appl. Service dept needs to get a boot job. Help the customer espeically now with the ecomony being the way it is... The way i feel is that if they serv dept cannot help the customer who has the serv. Policy you should be fired.. Along with mr holmes. Maybe it will make you more consider it.
Deceptive practices
On September 3rd, I went to Conn's to purchase a washing machine. The salesperson assisted me in selecting the LG WM2101HW. He informed me that Conn's matches prices and he volunteered to check BestBuy's website on the computer. He pulled up a website he stated was BestBuy, showed me and stated the same washer was one hundred dollars more at BestBuy, so I...
Read full review of Conn's Home Plus and 2 commentsScammers
I received a letter from conns stating that I was pre-approved for up to 5, 000.00 credit. I go to the nearest store which is 30 min from where I live. I wait about 2 hours for the salesman, he comes back and tells me I am only approved for 900.00 dollars and I still have to leave 20% down in order to get the merchandise that I wanted, he proceeds to tell me that my credit changed since the day that I received the letter.I received the letter on 8/22/10 and I went to the store on 8/24/10.I do not understand how my credit could have possibly changed in a 2 day period. I think if anyone should receive a letter like this they should throw it in the trash can where it belongs, because these offers that this company offers are untrue and is considered false advertisement. I would not recommend this store for anybody.
Damaged property
My laptop kept shutting down so I took it back to Conn's to get it repaired. A week after taking my laptop to the store the service department called me and informed me that when they received my laptop the vents were cut out and the fan blades were cut, the power button was messed up. I told them that they had the wrong laptop because mine did not have a hole in it.I refused to pay the 200 dollars to repair it since I did not damage it. when I went to the store to look at my laptop there was a hole by the fan vents and strip across the front by the speakers was also dented. Conn's denies damaging it and refuses to see how it was damaged and claimed it was like that when I dropped it off. I am now receiving 8 or more calls a day from Conn's, sometimes 3 an hour. Every time I talk to someone they say they will try to help and will call me back but they never do.If anyone else has had property damaged by Conn's please e mail me at [protected]@yahoo.com
Bad customer service
I bought brand new tv, had the tv for 28 days and the tv quit working so I took the tv back to the store. Then they told me that I could not get the tv repaired and that I could not get my money back. They told me that I had to get the tv reparied. Mind you this is a 2500.00 dollar tv they have had my tv for 28 days and still do not have the tv repaired. They have bascially stole my tv and will not give me a new tv or will not give me a excgane or my money back.. I will neve do bussiness with conns agian. Nor will any of my children nor will any of my employes.. I would never want any boudy to go threw what I have gone threw in the last 30 days. Even if you can save 200.00 $ it would not be worth the risk that you might have to deal with any of their customer service. Please take my advice and never buy anytjing at conns..
Heartless
I cannot believe how heartless Conn's can be. On the day my mom died I was at the hospital, I had transfered my house calls to my cell phone so family could get in touch with me. I recieved a call from Conn's wanting to speek to my mother. When I informed them that she had just died, they wanted to know if I could make a pament for her. I was so upset that I begain to cry. My brother had to take the phone. When he told them to $*@* off, they only responded with " you don't have to use that kind of language, all we need is a payment now". I will never ever deal with Conn's again PERIOD.
804. Acquisition of location information
Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall—
(1) identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer;
(2) not state that such consumer owes any debt;
(3) not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information;
(4) not communicate by post card;
(5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and
(6) after the debt collector knows the consumer is represented by an attorney with regard to the subject debt and has knowledge of, or can readily ascertain, such attorney’s name and address, not communicate with any person other than that attorney, unless the attorney fails to respond within a reasonable period of time to the communication from the debt collector.
805. Communication in connection with debt collection
(a) COMMUNICATION WITH THE CONSUMER GENERALLY. Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt—
(1) at any unusual time or place or a time or place known or which should be known to be inconvenient to the
consumer. In the absence of knowledge of circumstances to the contrary, a debt collector shall assume that the convenient time for communicating with a consumer is after 8 o’clock antimeridian and before 9 o’clock postmeridian, local time at the consumer’s location;
(2) if the debt collector knows the consumer is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney’s name and address, unless the attorney fails to respond within a reasonable period of time to a communication from the debt collector or unless the attorney consents to direct communication with the consumer; or
(3) at the consumer’s place of employment if the debt collector knows or has reason to know that the consumer’s employer prohibits the consumer from receiving such communication.
(b) COMMUNICATION WITH THIRD PARTIES. Except as provided in section 804, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a postjudgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than a consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.
(c) CEASING COMMUNICATION. If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except—
(1) to advise the consumer that the debt collector’s further efforts are being terminated;
(2) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or (3) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy.
If such notice from the consumer is made by mail, notification shall be complete upon receipt.
(d) For the purpose of this section, the term “consumer” includes the consumer’s spouse, parent (if the consumer is a minor), guardian, executor, or administrator.
§ 806. Harassment or abuse
A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:
(1) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person.
(2) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader.
(3) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of section 603(f) or 604(3)1 of this Act.
(4) The advertisement for sale of any debt to coerce payment of the debt.
(5) Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.
(6) Except as provided in section 804, the placement of telephone calls without meaningful disclosure of the caller’s identity.
Legally, they could not communicate with you regarding her credit. They couldn't even legally ask you for payment, without violating the Fair Debt Collection Act.
They will scam you for your money
I purchased a laptop computer from Conn's in 2006, price was around 1800.00. After all the paperwork was complete the balance came out to about 3200 that is with all the bull!@#$ warranties and insurance. I must not have been in my right mind to make such a foolish purchase. In 2008 I was in need of a refridgerator, I went to Conns to get it, as I only had like a $125 bucks at the time and they were my only solution for a fridge fast. Well that stupid purchas plus my roll over balance came out to a wopping 4550 balance. Now again, I couldn't see why the balanced was so much for 2 items. They never told me that if I had home owners insurance that I did not have to purchas theirs. They made it sound as if I would not be safe and secure with my purchase without it. They also never mentioned the fact that if you are late on your payment and your purchase is in need of repair they will not go and fix it even though you have paid over 5000 bucks. If you take the products back, they still want you to pay for half of it, depending on the condition, so they can sell it back to you guys as "Fairly New", right. I am going to try to put a stop to their unfair act on consumers. I cannot believe that they have gotten away with so much theft from all of us who buy from them. By the way, my battery on my laptop never worked and even though I am still paying for it, they will not replace it because the $300 warranty I bought with them expired in Oct 09'. Go figure. I am going to get with the attorny general. I am paying close to 8000 grand for a laptop and refridgerator. It's not even stainless steel. I hate CONNS.
Do not honor their warranty
We purchased an 60 inch television with a 3 years warranty services agreement. From day one we've had issues with the television and Conns has serviced the TV 3 times now! Conns warranty policy says that if they have to service your product 3 times for the same problem that they would replace the product. Now ask me if I have a product replacement... NO!
Replied
The crooks at conns
I received a call from the store to notify me my computer that is still under warranty was ready for pick up 5/19/10, it was dropped of on 4/26/10. The cashier was still trying to get me to pay money for the computer. Corporate contact confirmed that there would not be a balance due. After a few minutes the cashier let me leave with the computer. When I got home to set the computer up, it made a continuing beeping noise. By this time the tech support at Conn's was closed, so I called HP's tech line. I explained the situation and the tech asked me to turn on the computer so he could hear. He informed me that either the RAM was not installed properly or it was missing all together. So instead of just a printer connecting issue I now have a computer that does not work at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:
1-877-358-1252 or via the web at http://support.conns.com
Thank you
Conn’s customer support
Hello My name is Quincy I was approved for $7, 500 yes money credit three days ago. I went to Conn's to make a small purchase for (1) Friedrich 13, 500 BTU Portable Heat/Cool Room Air Conditioner (PH14B) at the Conn's in Baton Rouge, Louisiana. I was only doing it to build credit with your company and maybe in the near future I would purchase a new sofa set. The only PH14B portable air conditioner left in the store was an open bx that was pre installed and returned for what ever reasons. I was going to purchase this item but since it's been used I ask the manager what kind of discount can he give me for this item and he said none. He wanted to charge me the full price for this item that was used. I feel that it's a ripoff, he could have worked with me on the price for a used item or given me something off the price that was used in someone's home. So now I have second thoughts about dealing with Conn's because of this. So is it right to be charge full price $579.99 plus tax and finance charge for an item with out the box and been pre installed at someones home?
Deceptive sales and credit practices
Credit and Advertising practices are deceptive. I bought washer and dryer on sale totaling 1044.00 with tax if I had paid in cash. I financed with supposedly 18 months no interest. They forced me to purchase a $200 property insurance policy. When I received the payment coupon book the coupons total up to $1, 800. They are charging me $550 in interest. I should have just charged the appliance on my home depot card where I would have had no problems. What a terrible company! It is in the business to rip off poor people who have to buy on credit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Did you pay the account off in 18 months? If you did you wouldn't be charged any interest. They probably set it for a payment you were comfortable with like 36 months and then its up to you to pay it off in 18 to not be charged interest.
They will ruin your excellent credit rating
We purchased a washer, refrigator, and stove from Conn's on August 14th, 2009 with the 18 months interest free billing. A double payment was made August 28th. Payment was due on September 15th. We have received three phone calls and a number of hararassing letters stating that our bill is "past due". We went to the store where the items were purchased and took a cancelled check for that payment. Each time we call, the payment has been recorded but we are still receiving letters that indicate that our "bad" credit will be reported. We are waiting for one more letter and will be gladly returning all of the items to the store. I would advise anyone, do not purchase anything from Conn's. They will ruin your excellent credit rating as they are doing ours. This is the second complaint about Conn's. The first one, the unprofessionism of the sales person should have been an indication of things to come.
Worst customer service I have ever had
Their store manager and assistant manager tried very hard to do the right thing but the district manager refused...When moving my existing TV to put the one in I had purchased from them their movers(to of their sales people)broke the panel...I had 5 different TV repair people say the same thing that it was the way Conn's moved my existing TV that broke it..but their district manager wouldn't even offer to send one of their techs out to look at it...I will never again purchase nor will I recommend them to anyone and I will continue to tell my story in the hope that no one else has to put up with the by far worse customer service I have ever had...
The complaint has been investigated and resolved to the customer’s satisfaction.
September 2, 2010 is worst day of my life with CONN'S from the sale person to the store manager no experience, no knowledge what so ever. I will never suggest anyone come to CONN'S I was regret to spend $7, 900 @ CONN'S it should be BEST BUY or Sears instead @ CONN"S. EVERYBODY PLEASE PLEASE DO NOT SHOP AT CONN'S.
DON'T THINK YOU CAN SAVED MONEY AT CONN'S BUT TURN AROUND THEY WILL GIVE YOU WORST EXPERIENCE!
DON'T WANT TO PUT THEM DOWN LIKE THAT, BUT IT HAPPEN TO ME.
Dear Conn’s customer,
We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:
[protected] or via the web at http://support.conns.com
Thank you
Conn’s customer support
No one has sent me a refund for loss food yet
I review your service as very poor because I did everything that was required of me and it has been since December and I still have not gotten a response. I would like to think that someone would have enough courtesy to call and let me know what is going on with my claim. It seems as if you all say dam the customer I have made my sale and that is all that counts. I have brought several appliances from your company and to no ado they have gone out before time and now since I lost so much food you all don't want to take care of me, whats really going on.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been waiting since Sept.11, 2020, for we have submitted the Repair Service Agreement (RSA)
Claim for Food Loss form in September no-one I mean No one has contacted me or my wife regarding the refund for the lost food. We were told that it should only take about 30days for the processing of the claim. We lost a lot of items but was also told that there was a limit on the amount for the claim. This is the worst experience and a lack of professionalism and customer care. I find it very unprofessional that each month I am billed for the appliances without a delay but there is a total disregard for our family's need to be reimbursed for the food that was lost due to this company's error in scheduling and poor communication.
I give them 0 stars. And add insult to injury the customer services is the worst. They put you on hold and transfer then hang up on you while they are the ones putting you on hold. And when they do connect you they lie and say that everything is processed but you don't ever get a response. I wish I would take the advice of the representative and just canceled to order altogether. It was the best advice that someone could have given.
I will never be at peace with this behavior
I spent Est. $1, 100. w/ these people. My hard earned money! Now when I go into Conn's I expect a Hello from everyone, I don't care if you don't see a sale or big sale or however the heck you all get paid.. Now is the time not to be picky because the economies not getting any better. I went in to make a paymt today 8-05-09 walked in and Stood 2 Men w/ suits on looked @ me, and regreted they made any eye contact with me at all! I already knew what they were thinking, "I don't want this one" Oh, and No hello! No Welcome, nothing!, I was about to say hello, but wanted to wanted say "Bleep, bleep instead! So I continued to Walk to the back to pay the last of my bill and Price the Freezers, because you can see them from the counter where you pay your bills, which was great and because My mom & I are needing one for our catering business! Thought I'd price them and think about getting one ASAP because because the Christmas parties were around the corner. Then I heard 2 bright eyed bushy tailed older gentlemen sing in the front of the store " Welcome to Conn's. How may I help you" To a couple who just walked in, which by the both were caucacian! I told the Cashier or clerk I want that kind of service next time I enter those doors! I told him I have money! And don't let the fact that I am mexican and a woman fool you! He yelled out as I was walking out " AWWWW don't be like that? "Come on don't be like that? I told him" FIX IT! I am on Facebook, Twitter, My Space, Youtube and I work for a multimillion dollar company and I meet poor, average, and prominent people, I will continue this experience in person, on a bus, on a cell, in line at a grocery store, at a party, lunch, dinner, if Conn's continues to be racist, oh and the gentlemen at the front of the door 1 black 1 white, go figure!
I expect an apology! I will find and write the corporate, CEO, GM, Mger, Supervisor, Maintenance, Truck Driver till I get my apology. I will never be at peace with this behavior.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Conn's Home Plus
In addition to selling products, Conn's HomePlus provides financing options for shoppers. This service is designed to make it easier for customers to purchase items by offering various credit plans, subject to credit approval. The company emphasizes its commitment to providing accessible financing, even to those with less than perfect credit histories.
Conn's HomePlus also offers delivery and installation services for the convenience of its customers. These services are intended to ensure that the products are properly set up and functioning in the customer's home. The company has multiple store locations across the southern United States, as well as an online store, allowing customers to shop both in-person and from the comfort of their own homes.
For those seeking assistance or more information on products, Conn's HomePlus provides customer service through various channels, including phone support and in-store assistance. Customers can reach out for help with their purchases, financing details, or any other inquiries related to the company's offerings.
Conn's Home Plus Customer Reviews Overview
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Conn's Home Plus emailscustomerresolutions@conns.com100%Confidence score: 100%Supportcustomerservice@conns.com100%Confidence score: 100%Supportmedia@conns.com100%Confidence score: 100%connsinsurance@conns.com90%Confidence score: 90%career@conns.com82%Confidence score: 82%Hrorderstatus@conns.com79%Confidence score: 79%Sales
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Conn's Home Plus headquarters4055 Technology Forest Blvd, Ste 210, Spring, Texas, 77381-2008, United States
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