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Con Edison / unauthorized billing

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Contact information:
Accent energy
My mom was charged by Accent Energy for supplying her electricity, but when I contacted the company regarding cancelling her account, they admitted that the name and the address on the account was not my mom's. They keep admitting that my mom's name is not on the account, so why is she still being billed at her address?

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Con Edison Logo Con Edison
Customer Service
Four Irving Place 9th Floor
New York
New York
United States - 10003
+1 212 460 1039
+1 212 777 4351
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