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Comwave Networks / internet service

1 Niagara Falls, Ontario, Canada
Contact information:

It is an unreliable service especially after the office is closed. There has been an issue with the speed of my service and after calling the technical support department several times it has still not been resolved. I work full time and am away from home during the day for the support team to call and troubleshoot with me. That issue has not been resolved. Due to the hours for customer service if there is a technical problem in the evening it cannot be solved. I have not been compensated for the time my service has been down and 11 pm if my service stops working it is too bad for me until the next morning when the technical support department is open. At which point I have to waste more of my time waiting to speak with an agent. I am seriously considering a different provider.

Jo
Jul 21, 2018

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