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Comwave / falsying contract

1 Calgary, Alberta, Canada Review updated:

They claim I have a contract with them, but I never agree to one and I never signed a contract with them. I even called them before 3 months trial to cancel the service and they didn't accept to do it. saying they are going to bill me to the next 3 years!!! I am going to file claim with BBB and probably a law suit.

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Comments

  • Vr
      22nd of Dec, 2010
    0 Votes
    Comwave/ Home Phone - 3 Years contract will it be binding without signature
    Ontario
    Canada

    Comwave sends by email a 3 year contract and it is one sided contract. Will this be binding on the customers even they do not get proper service and have not signed any writeen contract? Please see the link below for the contract

    http://www.comwave.net/terms

  • Co
      18th of May, 2011
    -1 Votes

    Hello I am the Ombudsman at Comwave and I am very sorry to hear about your experience and I would like to help resolve your concerns. All Comwave contracts that are done over the telephone are recorded so we should be able to resolve this easily. I apologize in advance if the Customer Service Agent was not helpful but I assure you that if you were not disclosed properly, we will honor your wishes to cancel. Please email me directly at: ombudsman[at]comwave.net

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