It's hard to say much about the specific complaint as we only have one viewpoint. I will, however, observe that a great many items sold by CompuVest are refurbished and are clearly identified as such. Usually they, Compuvest, indicate if refurbishment was carried out by the manufacturer or by a third party.
Personally I've purchased quite a few things from CompuVest over the years, mostly new but some refurbished and as far as I can tell I've always received what I ordered.
That doesn't mean this complaint isn't valid nor that other complaints are without merit. But I wouldn't be in too much of a hurry to damn the company on the basis of some bad experiences.