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Computer's Worth / Bad service

1 United States
Contact information:

After reading the good comments about this at other review sites about this company I purchased a Microsoft XP home edition OEM SP2 Operating System. The shipping was very fast almost next day via USPS. I went to install the new OS and there is a problem with the CD, it is defective because it cannot finish the OS install. Since this is my testing of software PC I have installed Microsoft 2000, and Microsoft XP Pro on this machine without issue.

I contacted them be email John@computersworth.com and I asked for a replacement and an RMA numer and return shipping address. John stated in his return email it is not an issue with the software but with my hardware. I stated to him that I do not have an hardware issue because I proved this in my emails to him that my PC can install win 2000 and win XP Pro on my machine without. I double checked this even after I tried installing the defective cd he sent. This proved that there is not a hardware issue. Even the microsoft link I sent to him proved this.

http://support.microsoft.com/default.aspx?scid=kb;en-us;812247

So I sent an email yesterday at 2:30 pm CST again asking for a replacement CD again and a shipping address and RMA number to send the defective CD back. As of today at 1:33 CST I have not recieved a response and when I call their 1-800 number all the phone does is ring with no answer. I am begining to think this guy is not reputable. I am giving him until the close of businsess today, 5:30 pm CST to resolve this issue or I am disputing the Credit Card charge. I wish I had read the reviews here about the credit card number security, I would have never have ordered from them if I knew this occured.

I will post an update as to what the bussiness response is or if I get one.

To be continued...

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Ok - just recieved an email from the companies contact email john@computersworth.com. They will honor my request for sending out another CD for Microsoft Windows XP Home Edition and I can send the defective one back to the return address on the shipping package they sent.

They stated that their phones are down due to construction on the road outside their office.

I feel better that at least they are agreeing to allowing me to exchange the software for another one. This is a sign of a good business practice.


Update...

John sent me a replacement CD, although had many very small scratches on it, I was expecting a new condition CD, in the same opened packaging that the original was shipped back in. Luckly the same COA worked for this replacemnt CD and I was able to install the MS XP Home Edition Software.

If I wasn't in the IT field this would have a big nightmare. I had to prove to John that the CD was defective before he agreed to replace the mechandise which I was able to do because of my work background. I don't think the average consumer would have been able to prove this nor should they have had to be required to do so. I will not be buying anything from Computersworth in the future because of this.

Ge

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