Computer Boulevard / wrong information
Hi there, I trusted the sales manager of computer boulevard so i bought a memory card for my camera. He said it should work. When it did not work and i returned it, he did not want to give me a refund. He even signed the receipt and gave me a calling card. the card shows microsoft certified partner. I complained at the consumers bureau and Cheryl M agreed with consumers bureau to give me a refund. I went to computer boulevard, unfortunately, Cheryl was not there so i was forced to look for the intelligent Mr. sales manager. He allowed the refund but charged me a restocking fee of $5.00. Imagine, an intelligent human being telling me a product would work on my camera just to sell the item caused me time and money. Now, if we can’t trust this person with an item costing less than $40.00, what more for even more expensive items such as computers, etc. How would you expect me to say to my friends to trust this guy of computer boulevard? How would you expect me and my friends and their friends to email good things about mr intelligent of computer boulevard? If he was the sales manager, how would he train his sales representative to give the right information to the customers in contrary to what he did? Some people do not know the importance of after sales customer relationship. They don’t value long term marketing values. Why do big companies rise and fall? Should we trust this guy?