I am SURE I am not the only victim of this scam from CA Associates (formerly Computer Associates Internet Security Suite). Sadly, I had to get burned TWICE before I decided to fight back and really start making problems. I bought their junk software from Tigerdirect.com (who won't help and couldn't care less that they help the rip off!) only because it came with a 'FREE 2GB COMPACT FLASH DRIVE'. The rebate stated I needed to send in a 'screen shot' print of my current anti virus software / license (Kaspersky) along with a copy of my invoice and original UPC. I DID!
Weeks later I got a post card stating that my rebate was INVALID because I did not provide proof of a 'competitive product'. So O took another screenshot of my license and sent it in again with the post card as instructed.
STILL NOTHING! When I check, the only thing I get is it telling me my rebate is INVALID. The first time it cost me $40, this time it was $45. Isn't there some class action suits already working for this!?!?!? I am sure I am not alone on this!
FYI, the rebate states this:
Provide proof of purchase of a competitive version of a CA recognized security product from McAfee, Symantec, Trendmicro, Webroot, Lavasoft, Intermute, FBM or other manufacturerrecognized CA competitor. (MINE WAS KASPERSKY ANTIVIRUS)Send copy of original invoice or a print screen of the Help/About screen (see below for instructions). http://www.carebatecenter.com.