Computer Associates / Deceptive Billing Practice
Just found this site when investigating Computer Associates. They have played me using their auto renewal tactic. They forward an email saying that they intend to renew the Software License and provide a link to use if you want to decline. The link page requires nonexistant information be entered before allowing submittal. Therefore, you can't cancel. They then bill the account and enjoy the shelter of saying that I some how agreed to the renewal. It is impossible to contact them via telephone in any meaningful way. They are able to bypass an account closure and bill the replacement account. Just today they were able to somehow forward a charge from eleven months ago to my new account. I have no idea how they did that. I too can attest that their software is weak. I had a virus walk right through it.
The credit card company should refuse to serve these companies. Where are the consumer advocates these days?