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3.4 1726 Reviews

Complete Savings / Complete Save Complaints Summary

1049 Resolved
677 Unresolved
Our verdict: With a good resolution rate, Complete Savings / Complete Save generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Complete Savings / Complete Save reviews & complaints 1726

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Newest Complete Savings / Complete Save reviews & complaints

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3:24 pm EDT
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Complete Savings / Complete Save Completesave

I like everyone else on here have had money stolen from my account. I did not give them any personal details. I have contacted my bank and the fraud section is looking into it. Please stop this company ripping people off. This is theft on a big scale

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10:37 am EDT
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Complete Savings / Complete Save unauthorised payment

On 21st August CompleteSave.co.uk attempted to debit my account with £15.00.
I had not heard of this company until I received an unsolicited e-mail to which I replied asking them to take me off their mailing list. When checking my bank statement two days later I saw a pending payment to them to the value of £15.00. Later the bank informed me that this amount would have been deducted monthly.
I consider myself lucky to have seen this transaction before it was completed.
I regard the transaction to be fraudulent and wish you to investigate further.

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3:03 pm EDT
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Complete Savings / Complete Save unauthorized direct debit!

I have noticed last year that this company has been taking £10 per month from my account since February 2011 till September 2014! I have not given consent for this company to do so and have emailed them before but no action has taken place! This is fraudulent! I want the full amount refunded to me!

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12:15 am EDT
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Complete Savings / Complete Save unauthorized payment.

Dear Sir,

In early July, I bought a coach ticket, in which mentioned to get GBP10 off & I clicked.

After that, I noticed that there are monthly charge of GBP15 on 6th July & 5 Aug, These are all unauthorized payments by Completesave.co.uk.

I must urge Completesave to fully refund me GBP30.--.

Please investigate & reply me by e-mail

Shirley Lo

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4:13 pm EDT
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Complete Savings / Complete Save scammed out of & pound;30

After shopping on simplybe.co.uk there was a panel at the side of the payment page it said take this short survey and receive £10 cash back, so I click on it (stupidly). Then last month (July) I noticed £15 had been taken from my bank account and again today £15. I don't remember giving them permission to take the money and I don't remember seeing anywhere that said that they charged for any services. please can advise on what to do next. I've contacted them via the above website and requested a refund of the £30 and for them to not take any more money.

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8:10 am EDT
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Complete Savings / Complete Save fraud

Dear
I would like the 10 UK pound sterling to be stopped immediately from being taken from my bank account every month.
I would like to be paid back in full the amount you have taken.
I have not agreed on this.
Contact me on [protected]@mia-agency.com for any further clarifications needed or further information requested for you to refund me the amount taken.
It is showing on my account.
INT'L [protected]
COMPLETESAVE.CO.UK
[protected]

Thank you
Rebecca Selby

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reneeferguson
plymouth, GB
May 24, 2013 4:51 pm EDT

Completesave have debited my debit card of £10 and would have carried on everymonth if I hadn't check. I don't know who they are. I never registered with them. They use an email I never use! I simply don't know how they got my bank account or debit card number!.I contacted the police in the Uk.

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3:14 pm EDT
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Complete Savings / Complete Save scam - taking my money!

Hello, I just checked my bank account transactions and I can see that a company I believe called Complete Save has been taking £15 a month on the 11th or 12th of every month from me since at least 1st of January 2015 (I have not yet gone further back in my accounts but intend to. I have researched it and I believe they got my information (like many others) from a thetrainline website. I am a student and it seems students who buy student tickets often get caught out by this. I would very much like to be reimbursed at least from 1st of January and at the VERY least need to terminate the transaction.
It looks like this on my statements
INT'L [protected]
COMPLETESAVE.CO.UK
[protected]

Please help I would really appreciate it!

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11:29 am EDT
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Complete Savings / Complete Save unauthorized deductionb of £15

Have been scammed as well, originally by completesave.Co. Uk in july 2015. I rang them and told them to stop, which they did as per thier email.
I booked tickets from national express and they rediredted my tdeatils to complete savings and started deducting & pound;15 every month. Dont't know how they can save the cc or debit card details.

Suptoshree

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2:49 pm EDT

Complete Savings / Complete Save unauthorised payments

This Company has been taking £15 a month out of my Bank account, I have no idea how it started, as from 1st June they have taken out 3 x payments making £45. Please help me to stop this money going out of my account & get my money back.I have no idea how to get in touch with them or what it is about.

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tr3
, GB
Sep 16, 2015 5:40 am EDT
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I contacted completesave and discovered a payment was deducted when I made a Travelodge reservation. Please see response below;

Please be assured that Travelodge did not pass on your credit card details to Complete Savings. The only way we could have got your details is that you entered them into the Complete Savings signup for and agreed to the membership. There is no other way we could have gotten your details.

As you requested, your Complete Savings membership has now been cancelled. A refund of the monthly membership charge has been processed as an accommodation to you since our records show you have not used the memberships services. Your bank should post this refund to your account within the next ten working days. You will not be charged the monthly membership fee again.

I hope I have resolved your query to your satisfaction. Please don’t hesitate to contact me should you have further queries. Alternatively, you contact the Complete Savings Customer Service Centre on via email at customerservice@completesavings.co.uk. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.

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ktb5885
, GB
Aug 04, 2015 7:07 am EDT
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My son has just been scammed. He bought some protein shake and this was offered to him offering him discount code. He has only lost £15 but that's a lot when you are still at school. I will be on the case tonight and will have a tighter reign on his account! I hate scammers

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judem
, GB
Aug 03, 2015 3:29 pm EDT

Also they have taking £15 from me, this is a fraudsite beware.

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3:23 am EDT
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Complete Savings / Complete Save unauthorised regular charge

Since December 16th 2014 a deduction for £15 has been made monthly from my Barclaycard account. I did not make any other purchase through Barclaycard that day, and do not know how they obtained my details. I have never authorised such a payment, and have never received any benefits from this organisation.
Victoria Lynch, 13 Devonshire Gardens, Chiswick, London W4 3TN

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2:07 pm EDT
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Complete Savings / Complete Save none of these payments were authorized by me

I have had £15 a month taken from my Lloyds Bank account by completesave.co.uk and none of these payments were authorized by me. I think I was swindled by completesave.co.uk when I bought something throuth the internet banking not long ago. so, I want to refund back my money and cancel further payments. please help me. How can I have this trick stop?

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6:47 am EDT
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Complete Savings / Complete Save unauthorised payment

Check your credit card statement! I bought a flight via opodo and at the end the the process there was a option to get a & pound;30 voucher off the next booking. So I signed up. And then forgot all about it. Next thing I have monthly & pound;10 debits on my credit card statement. Essentially 'complete savings' is a membership scheme and you pay monthly to get online discounts. It's a complete scam. I cancelled the direct debt with hsbc (Very helpful) and then called complete savings. They cancelled my membership quite promptly but when I asked for a refund they were initially less accommodating. So I suggested they were in breach of trading standards and that I would write to the media. They then said they would refund the charges. Call [protected] if you are in the same boat. To be fair it was sorted out in five minutes.

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2:20 pm EDT
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Complete Savings / Complete Save unauthorised payments

I have noticed today that £15.00 per month is being taken from my bank account without my authorisation. I contacted my bank, Santander who informed me that the company are regularly doing this to people. Apparently, if you book a train ticket and click on the 'get £10.00' off your next ticket deal, you are signing up to this scam by default. I never got my cheap train ticket or even any e-mails to say I had signed up to this. I merely see that a 'card transaction' in favour of this outrageous and dishonest group has been taken without my knowledge or explicit agreement. I intend to make this theft of my monies into a serious complaint. The company had better beware of how far I will go with this. You are thieving ### and in my opinion need investigating for your corrupt practices. I intend to make everyone who will listen aware of you and your dishonesty.

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4:35 am EDT
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Complete Savings / Complete Save unauthorised money taken

Discovered today £15 per month had been taken from my bank account since November 2014 by this company who I have never head of. When I contacted them I was informed I had ticked a savings box when booking train tickets on line, but as I hadn't taken up any savings they were able to use my bank details to withdraw money! They offered to return 3 months money but I would have to complete a refund form for the remainder. An unacceptable and illegal practice. I have contacted the Train Line too.

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Shylaelle
, US
Feb 07, 2012 7:51 am EST

I just got the charge of $14. on my Credit Card from Complete Saving, this is B***S***, I never did any Transaction to this scamer's. please could anyone HELP me about this... where and how to get my money back

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malcolm H
Parrish, US
May 11, 2011 4:27 pm EDT

this company scamed my details using another website they have charged me $12 per month, they promised to refundthe charges but that did not happen and even after i called and complained they have continued to make the charge. they have to be stopped!

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complete savings scam
Melbourne, US
Mar 30, 2011 10:06 pm EDT

I received a $12.00 charged billed to my credit card. I did not authorized this charge or sign up for this service.

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Chuck Kornman
Grand Junction, US
Oct 16, 2010 12:33 pm EDT

$12.00 began appearing on my Barnes and Noble credit card. I ignored it for a while then began to realize that I was not getting anything in return. So I complained to Barnes and Noble who arranged for one twelve dollar payment to be taken off my charges. But the $112.00 has begun to appear again. I want to be taken off their account list.

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jaydev
, IN
Sep 02, 2010 5:39 am EDT

Am being illegally charged 12 USD monthly on my credit card by this merchant called Complete Savings. Never noticed this somehow in the midst of numerous other transactions up until this month when I have made no transactions whatsoever against my credit card. Traced back and found that this is being charged since Dec 2009! Please bring this merchant to book asap - its appalling.

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Mary Lou Rich
Ocala, US
Jun 01, 2010 7:20 am EDT
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When I checked my online checking account on May 29, there was a $12.00 hold for a membership to Complete Savings to be deducted from my account on Monday, June 1, 2010. When I tried to contact them by phone, I got a message to call Monday to Friday only. I then went to their website and e-mailed customerservice@complete savings.com to cancel the service.

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kathleen h jackson
San Anselmo, US
Apr 07, 2010 7:03 pm EDT

I have a charge for $12 on my credit card and have not authorized it. Please remove the charge and get back to me.

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Victim #BR549
Maryville, US
Mar 26, 2010 2:55 pm EDT

Complete Savings started charging my Chase card $12/month when I purchased a netbook online from TigerDirect. I never agreed to purchase their service, never used their service, and didn't know I was paying for their service for the last 13 months. I've never even heard of them until I notice this charge on my CC.

I am filing a complaint with BBB.org today.

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jmatty
Smyrna, US
Mar 25, 2010 12:23 pm EDT
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I just received my credit bill and there were 2 charges of $12.00 each. I don't know what this company is. I did not order anything from them. I am cancelling the charges on my account. These people should be arrested.

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nasty12310
La Crosse, US
Mar 01, 2010 11:00 am EST

I recently noticed a charge on my credit card that I don't have any idea of what it is for. I've never done business with Complete Savings, not have I ever heard of them.

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12:55 pm EST
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Complete Savings / Complete Save falsely debiting my account

Fifteen pounds was withdrawn from my account without my permission. I do not know how this company succeeded in getting my bank account details, but it was possibly through Amazon or Trainline- these being the only on-line purchases I have made in the last two months. From other complainants, it seems this company will be endeavoring to take this amount every month. I now have to inform my bank to cancel the standing order, and contact these charlatans to get my money back.

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9:28 am EST
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Complete Savings / Complete Save deceiving marketing

I received an email from a company called complete savings after purchasing concert tickets from ticket master. The email was an offer to sign up and receive cashback on my next ticket purchases, The only details I gave this company was my name and address. Today I noticed a €12 deduction from my bank account labelled 'Complete Savings'. I never permitted a direct debit with this company nor did I give them my bank details or receive any mention of this in their emails. I looked this up on the internet and discovered on forums a lot of other people have fallen victim also, the company use deceptive names such as 'purchase' on the direct debit so you will presume you have just spent the 12 euro somewhere it was only today when it was labelled complete savings that I became alarmed. I have never received any benefits or services from this company yet they have been deducting 12 euro a month from my bank account for the past 7 months. I also believe ticket master have passed on my bank details to this company without my permission. They are using deceptive marketing, by simply clicking 'continue' you are agreeing to a direct debit without even realising.

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10:59 am EDT
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Complete Savings / Complete Save unauthorised deduction from my credit card

trainline (comletesave.co.uk) are deducting £10 per month from my credit card without my authorisation, this is theft, they are stealing £10 a month from me and a lot of other people. You are strongly advised to check you bank/credit card statement. How do I get my money back? I want it all back, this is theft.

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janet4u
whitwell, GB
Nov 13, 2014 8:17 am EST
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Hello Brian, and everyone else that as been stung by this conning company. I have noticed that they have put a customer advisor on this board (Mary) she is trying to keep the complainers quiet so that you do not spread the word about this thieving conning company. There is a major law suit going on in the states and this company goes under many names it has conned billions from innocent people all over the world. I think that all the companies that let them use their sites profit from these ill gotten gains, you may think you are buying a nice cheap ticket, hotel etc and getting a bonus on top from this company when all they are doing is stinging you for a lot more than your original discount. Spread the word about these fraudsters like they are spreading the word and conning more people. I wonder how many vunerable people have and are being continually stung by them, they must be stopped.

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Don'tcheatme
London, GB
Oct 10, 2014 7:42 am EDT
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I never thought that I would be caught up in a fraudulent scam but as it was put to me through National Express I was gullible enough to think it was legitimate. I have asked my bank to refund me and have also been on to Complete savings customer services and told them I want a refund and to take my details of their system as they are committing fraud. They are based in Switzerland where a lot of these fraudsters operate from is it suprising. A lesson well learned for me. And into the bargain I will never trust National Express or any of the other shops affiliated to them.

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Maryo
101 Merrit 7, Connecticut, US
Sep 25, 2014 7:00 am EDT
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Hello Brian and Thomas:
We will be happy to assist each of you with your queries about Complete Savings. However, we first need to identify each of your membership records and currently we have not been able to do so. Please get in touch with Complete Savings directly using the following details: customerservice@completesavings.co.uk, [protected], or you can contact me directly at mary@completesavings.co.uk.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

To reassure you, the only way to become a member is to enter your details in full on the sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your queries to your satisfaction.

Kind regards,

Mary

The Complete Savings team

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Thomas Reeve-Tucker
, ZM
Sep 21, 2014 2:02 am EDT

You have stolen £15 from my bank account, without my authorisation. This is quite clearly THEFT. How do I recover my money?

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Maryo
101 Merrit 7, Connecticut, US
Sep 18, 2014 6:23 am EDT
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Hello Brian:

We would very much like to assist you and resolve your query to your satisfaction. In order to do that, we need to identify your Complete Savings membership record and without further details we currently cannot confirm your record.

Please contact us directly by phone on [protected] or by email at customerservice@completesavings.co.uk. Alternatively, you can contact me directly at mary@completesavings.co.uk so that we can identify and confirm your record.

Complete Savings is an online membership programme. To join the programme, you would have clicked on a promotion to claim cashback on your next purchase at the site you were using, and by clicking this you would have been shown the Complete Savings sign-up form, where it is clear that in order to claim the cashback reward on offer you must first become a member. Membership is free for 30 days, after which there is a monthly fee - this is why you are required to enter your credit/debit card details at this stage. Members are free to cancel at any time.

The only way to create a membership is by entering your details in full on the Complete Savings sign-up form. Details required are: your name, your email address, your postal address, a new password, and your credit or debit card details for the monthly billing. As a member of Complete Savings, not only can you claim an initial cashback reward, but you also have access to an ongoing monthly cashback reward, discounted giftcards and 10% cashback at over 650 online stores.

We hope you get in touch with us directly so that we can resolve your query to you satisfaction.

Kind regards,

Mary

The Complete Savings UK team
[protected]

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8:35 am EDT
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Complete Savings / Complete Save - invalid credit card charges

I booked a flight through flybe from birmingham to edinburgh last year sometime in november. After completion of the booking, a page came up saying that I was eligible for a 15 pounds off my next flight to flybe. Tempting right? I thought so too. Clicked on the link to the voucher, and an email was sent to me. See appendix 1. Note how I do not have to...

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Complete Savings / Complete Save unorthorised payments

I have just had the fright of my life. Upon checking my credit card statement I found that since February I have been scammed to the tune of £70 by Complete Savings. I had no idea who or what they are and only found out when I rang my credit card company who were extremely concerned and are looking into this for me. I understand that one purchases something on line, they are able to find your details get you to agree to joining this scheme without actually realising you are doing it. It exceptionally underhand and vile. I have never not even once had any emails from them .. no so called news letters or offers or any such things and I know this to be true as I have just checked throught my junk emails and 'blocked emails" ... nothing at all. I am demanding a full refund but could do with any advise anyone has to offer. Many thanks.

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uihadsfas
asd as, GB
Aug 17, 2014 7:13 am EDT

I met the same problem. I have been charged £10 per month by complete saving since last November. They took over £100 from me. I have never given any permission to them and I have never used their service. I called their customer service three times and they just simply hang up my calls. I want to refund my money. If you get any news, please let me know. Thanks a lot.

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11:57 am EDT
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Complete Savings / Complete Save scam

This company got my attention via the travelodge website. When I booked a room with them, the message popped up that next time I booked I would get a voucher towards the booking. I did in fact receive a & pound;15 voucher. But what I didn't realise is that they had my debit card number (Presumably from the legitimate travelodge booking I had made) and before I knew it, they were debiting me & pound;10 a month. After two months I became suspicious, checked online and found it was a scam. I contacted my bank (Natwest) and they have stopped the payment. Don't go near them. They are fraudsters

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Paul Graham Smith
, GB
Apr 10, 2019 8:07 am EDT
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Hi i have been paying them £15 A MONTH since November 16 until April 2019 £435. I am an idiot bang bang bang my head against the wall. my bank says they are authorised payments so cannot refund me idiot, idiot, more money than sense, 74 year old pensioner on 158 pound a week...

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desiree2992
, GB
Oct 16, 2014 3:42 am EDT
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this website steal from my account £15 without my acconsent. I find this morning this money miss from my bank and i'm not register on the webside..I WANT MY MONEY BACK

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Maryo
101 Merrit 7, Connecticut, US
Jul 01, 2014 1:18 pm EDT
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Hello Honest Mon:

I would like to assure your that it is not possible to be registered for Complete Savings with details from a previous online transaction. The only way to create a membership is to enter your details on the sign up page for the Complete Savings programme. The details required on this page are your name, your email address, your postal address, a new password and your credit or debit card details for the monthly billing. It is clear on this page and is mentioned in several places that following 30 days there is a monthly fee and that is why you entered your credit/debit card details at this stage.

Complete Savings is on online membership programme that provides great value for people who shop online regularly. Members can save hundreds of pounds each year. As a member you can access a wide range of benefits, including 10% cash back at many online retailers, up to 20% off popular gift cards and a monthly cashback member bonus.

If you have further questions about Complete Savings, please don't hesitate to get directly in touch with us. You can contact our customer service centre on [protected] or you can contact me directly at mary@completesavings.co.uk.

Kind regards,
Mary
The Complete Savings Customer Service Team

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Christine McDermott
Hamilton, GB
Jun 27, 2014 3:03 am EDT

This company have charged my credit card £10 on 25 June, without my permission or knowledge, putting me over my limit, & costing me additional charges from my credit card company.

Complete Savings / Complete Save In-depth Review

Overview of Complete Savings: Complete Savings is a membership program that offers a range of benefits and savings opportunities to its members. It provides access to exclusive discounts, cashback offers, and other perks.

Membership Benefits and Features: Complete Savings offers a variety of benefits and features to its members. These include cashback rewards on purchases made through partner retailers, discounted gift cards, travel discounts, and access to a personal savings dashboard.

Customer Service and Support: Complete Savings prides itself on providing excellent customer service and support. They have a dedicated customer service team available to assist members with any questions or concerns they may have. The team can be reached via phone, email, or live chat.

Transparency and Trustworthiness: Complete Savings is committed to transparency and trustworthiness. They provide clear information about their membership program, including the terms and conditions, privacy policy, and how to cancel membership if desired. They also have a Trustpilot rating and display user reviews on their website.

Membership Costs and Savings: Complete Savings offers a 30-day free trial for new members, after which there is a monthly membership fee. The savings and discounts available through the program can vary depending on the individual's shopping habits and usage of the program.

Ease of Use and Accessibility: Complete Savings is designed to be user-friendly and accessible. The website is easy to navigate, and members can access their account and savings dashboard from any device with internet access.

Complaints and Resolutions: Complete Savings takes complaints seriously and aims to resolve them promptly. They have a dedicated complaints team that can be contacted to address any issues or concerns that may arise.

Additional Services and Partnerships: In addition to the core membership benefits, Complete Savings offers additional services and partnerships. These may include discounted travel insurance, access to exclusive events, and partnerships with other companies to provide even more savings opportunities.

User Reviews and Testimonials: Complete Savings displays user reviews and testimonials on their website, allowing potential members to see the experiences of others. This can help users make an informed decision about whether to join the program.

Conclusion and Recommendation: Overall, Complete Savings offers a range of benefits and savings opportunities to its members. The program is user-friendly, and the customer service and support are excellent. However, it is important for potential members to carefully consider their shopping habits and usage of the program to determine if the membership costs and savings potential align with their needs and preferences.

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Contact Complete Savings / Complete Save customer service

Phone number

800 389 6960

Website

www.completesavings.co.uk/frequently-asked-questions

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