Dear Sir/ Madam,
I am writing to complain the unreasonable and unauthorized charged from your company. The only connection I have make is the train ticket and I do not know why I suddenly became your member and need to pay 15 pounds for a month. Actually, no payments is accepted in my credit card to your company. Therefore, I requested for the refund of February and please stop charging me and cancel my membership account immediately.
I am very disappointed and angry. I have contacted my card provider to stop any further payments. And please tell me how to reclaim the money paid out as well.Please investigate this matter and give me a reply as soon as possible. Thank you.