Compass Van Lines / Moving company damaged almost everything we own
There are no words to accurately depict how outraged we are with Compass Van Lines' services. When it came down to them and a competitor, they reassured us that the truck will leave as soon as it is packed. Our customer representative told us over the phone that outside of weather and road conditions, the truck should be delivered on Thursday (June 25th), Friday at the latest, however the truck didn't even leave until Thursday. I moved for a job and I very nearly lost it because of their tardiness, not to mention the loss of a week's worth of income due to their delays. So many of our items are either broken or damaged beyond use that I must conclude that they are at the very least outrageously neglectful, or were deliberately and intentionally breaking our stuff. On top of that, several items are missing, including the essential cross-boards to our baby's crib. Now she has to sleep on the floor until we can buy a new crib, which we would be able to do if they hadn't robbed us of an additional $1, 700 on top of the quote. We were misled (if not outright lied to) about far too many aspects of their services (i.e. insurance, delivery, professionalism, punctuality). I strongly feel that we were taken advantage of with bait and switch tactics. Before delivery, we informed our rep's supervisor of our dissatisfaction in being charged an extra $1700, not to mention the $675 in packing supplies they tried charging us. My wife and I diligently packed all our stuff, but they claimed to have used 80 rolls of packing tape and charged us $4/roll, and $15/box. The smaller items they threw (literally) into larger boxes, which was unnecessary, and charged us for 15 boxes when I can only find 4. When we called, they were in no way willing to do ANYTHING about it. Now after receiving less than all of our items, many of which in poor condition, we're way past dissatisfied. The additional $1, 700 would have been easier to stomach if not for the negligence and unprofessionalism, or I could have stomached the horrible service if they weren't robbing us of all our money. We've slowly accumulated these items over 5 years and in one week they managed to destroy so much of what we've built up, and we haven't even unpacked everything yet. There is absolutely no excuse for the condition in which our stuff was returned to us. Compass Van Lines' care over our items was at the very least outrageously neglectful. Over the phone we were reassured by our rep, that everything is insured up to $10, 000, however only after everything was loaded did I find out that it is only $0.40 per pound, per item. So essentially, even though we have over $2, 000 in damages, we'll be lucky to get back $100. For most of the packing, I purchased 60 plastic bins from Home Depot (because they were only slightly more expensive than cardboard boxes and we could reuse them) and nearly all of them are unsalvageable. The cardboard boxes we did have now more closely resemble brown paper bags full of broken garbage. So to recap, Compass Van Lines robbed us with bait'n'switch tactics, lied to us about their services over the phone, stopped answering the phones when we wanted to know where our stuff was, delivered almost a week late, broke nearly ALL of our plastic bins, boxes, and contents of those boxes, lost 4 items, ruined essential parts to my $3, 400 office furniture (mainly due to water damage), and are completely unwilling to rectify the situation. Avoid these crooks at all cost. You will be much better off doing it yourself.