Compaq Presario / Bad product, poor after sales service!
I purchased a Compaq Presario on January 12, 2017 from Walmart in Jesup, Georgia. On Wednesday, April 4, 2017 my computer stopped working. I called the customer service department in an attempt to correct the problem. I ended up making three telephone calls which total over six hours (the majority on hold). The only phone I have is my cell phone therefore, each time my cell phone battery would die before I could complete the call because I spent so much time on hold.
When I finally spoke with someone I was told that the motherboard in my computer was bad and would have to be replaced. I was given two options, (1) mail my computer to Compaq and wait approximately 20 - 30 days for it to be returned; or (2) purchase an "In-home" warranty which would allow someone to come to my home and fix my computer. In an attempt to get my computer fixed as quickly as possible, I purchased the "in-home" warranty.
After purchasing the "in-home" warranty, I realized that my computer came with a one year "in-home" warranty. I questioned the gentlemen that I was talking with and he advised me that the only warranty included with my computer was the 24/7 telephone service. I attempted to explain to him that the box on my computer states: "Includes one year "In-Home" Warranty. The fine print states that "On-site services will only be provided if the problem cannot be corrected remotely." To some $140 may not seem like much but I am a single mother with two children and I am disabled. I live on a very fixed income and $140 is grocery money that I don't have to spare.
I have called and emailed everyone and everything I can find attempting to find a person to speak with regarding this situation. I have not received one response to my telephone calls or emails at this point. I am not happy with the customer service and I am very upset with Compaq & HP's lack of concern over a customer's complaint.
First of all, my computer was less than three months old and it should not have experience these problems but if it did it should have been repaired by HP with no expense to me. Secondly, no one should have to spend so much time on hold waiting for your customer service reps to answer the call. Thirdly, the customer service reps were rude. The became agitated when you could not understand them but they don't speak English well. Lastly, my computer included the one year in home warranty and I should not have been required to purchase the in home warranty to have my computer repaired.